Community

Resolved! Unable to use my Public Mobile vouchers

I've had issues with my Public Mobile voucher. I typed in the need and all it told me was that the voucher wasn't valid. Same with the other voucher. Can someone help me?

Resolved! Someone Is Using My Phone Number To Call Other People

Basically, today I got calls from someone saying that I have called them several times today, but when I don't even know who they were nor the number. Checking my usage they used my number at times like 2am when I was asleep. Does anyone know how I c...

Resolved! Can I keep my phone number with a minimum monthly payment?

I'm leaving Canada for months and won't need the phone service during these months.So is there an option/plan that I could just pay a minimum fee to keep my phone number?  Thanks in advance. 

Resolved! $15 plan minute allotment and incoming calls to my voicemail

Does someone else calling my voicemail count against my outgoing minute allotment of 100 minutes?  It seems my available outgoing minutes are being impacted just by receiving a voicemail as my usage screen shows it as an "Outgoing Call". 

Resolved! Unable to recharge my account

I do not know why I am not able to recharge my sim.Public plans start with $15 but whenever I am trying to make the payment, it says that amount due is &10. and then payment is getting failed.

Resolved! Add-on data

Hi, would like to know if I purchased  add-on data and can't use it up this month, can I keep it for next month? Thank you!

Resolved! no calls or text

I signed up over a month ago.  my data works but my phone doesn't receive text or calls.  i ported a number over but no number is showing up in my account.  what do i do since there is no customer service to talk to? 

Resolved! can I use your service in Florida?

Resolved! Activate SIM card, ISSUES with PAYMENT

I tried to activate my SIM card and the website showed me an error saying something was wrong with my credit card which is BMO and now i have 4 pending transactions in my account and my SIM is still not activated, i want to cancel those transactions.

Resolved! Cannot enter and submit a ticket - unavailable network

Hi, I need a moderator's help, because I cannot submit a ticket. My problem is that my network is unavailable, but it was working before. So far, I tried : - restarting the phone- reinitializing the network settings Can I be put in touch in a moderat...

Resolved! international version of phone

I am looking at some unlocked phones on Ebay and am wondering if it is safe to purchase a phone that is an international or latin america phone?  I have heard that sometimes the phones wifi will not work in Canada.  

Resolved! Can a Share Code be changed to another?

I didn't know about the share code when I started up with Public Mobile. I went to a reseller in a mall and he set everything up. I switched both my wife's phone and my phone over to Public , at that time. The reseller used his own share code and tha...

Resolved! SIM Card & #

I lost my SIM card and ordered a new one will I have the same phone number as before?

Resolved! Cancel account

hi I am no longer using this number .can you please cancel my account 

Resolved! Phone Calls Repeatedly Dropping

Hello,  I've been having issues for the past week with phone calls randomly dropping multiple times followed by issues with even being able to receive or accept a phone call from the person I was just on the phone with. I have a newer phone (iPhone ...

Resolved! International texting country list

Hello, I was wondering, where can I find a list of all countries that are covered under my international texting plan?

Resolved! Sim card not provisioned and billed twice

Must reactivate my sim card my Bill is paid up and for some reason my Canadian tire MasterCard billed me for $23.73 my regular payment on September 7, which is ok but on September 22, I was charged $67.80 why.  If these problems are not resolved I wi...