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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Get 8.5 GB at 3G speed + 2 GB of US Data + UL Canada/US Talk & Text for $60!

When my wife sign up with PM on Sept 7 she selected the”Get 8.5 GB at 3G speed + 2 GB of US Data + UL. On Oct 7th the plan auto renewed. Looking at her plan details there is no mention to US roaming or 2 GB of US data. How do find out for certain if ...

no service

no phone service or phone number

$30 1 GB 4G lte Add on - Using up basic plan data first?

Hi. I'm a new member. I'm pretty happy so far, but I wanted the 4G speed so in addition to the $15 basic plan which comes with 250 MB of 3G data, I bought the $30 1 GB data add-on. I want to use the higher speed data service and I thought I read s...

Rewards not applied to monthly bill

Hi, I signed up for a $40 plan. Have since earned $2 for auto pay and $1 for loyalty but my monthly bill is still $40. Please review and adjust the monthly bill. Thank you.

Where are the 90 day plans?

I just activated my SIM (which went reasonably smoothly) but was unable to select a 90 day plan. So had to go with a 30 at this time. On searching deep into the forum there are rumblings that they may not be available any more. Which is ridiculous a...

Port Phone Number from Koodo Prepaid to Public Prepaid

Hello, I am trying to port my number from Koodo Prepaid to Public Prepaid but my number is not elegible on the Public mobile side on my self serve. I called Koodo Prepaid customer service and was told that the number is elegible on the Koodo Prepaid ...

Resolved! How can I terminate my service and get refund for what I already pre-paid

I paid my plan usage to Dec. 05 and now i proposed to switch to another carrier. How can I get my money back for the days I already prepaid usage? Thank you

Impossible d'accéder à mon compte

Complaint- Unexpected taking money from my credit card

Public Mobile took money from my credit card two times. I called my bank for fraud department they just suggested me that i should try to contact you regarding that. otherwise, they will register a fraud case. How can i contact you for details?

Resolved! transfer phone number from other provider

Is it possible to move a phone number currently regesterd with Bell to the Public Mobile?If yes, how to do that?

Looking to switch to PM, is there free sim promotion, looking for the cheapest text and call plan

Looking to switch to PM, is there free sim promotion, looking for the cheapest text and call plan? I'm looking at the $15 - 100mins outgoing call plan. Should come out to $13/month. Anyone know if I can get sim card for free in-store? Referral bonuse...

Data not working

Hi my data stops working after 3days of the payement I need help please??!

Resolved! Payment not going through

I recently finished my first month with public mobile. Great experience so far, except with the website. I have been trying to complete the payment from past 1 week, but its not going through. It says transaction not approved by card issuer. But I ha...

Resolved! Check the joined date?

Anyone know if we can check on our account when we joined PM?

Account Status: Plan Expired

My account has been suspended today, i added new card and now i do have funds on it. My phone number stopped working, cannot call, cannot reveive calls!!! Can somebody look into what is going on please!

I have the plan with unlimited talk Canadawide but it won't allow me to make calls?

Resolved! New "Refer a Friend" --promotion.

I know I have posted before regarding "Refer a Friend" promotion. The solution for my previous post was that in order to receive the bonus the new account has to be set up on a $25 or more expensive plan. Cut and pasting below from my account page. ...

Why everytime i add a plan, why is my incoming & outgoing calls not working?

i just just rechatged of 35$ and my incoming nad outgoing service are not working. also the internet doesnt work properly. i am just able to open maps. not even a single whatsaap msgs goes. i need to talk to a representative today.

data bonus

last month i recived 1 gb data bot now no recived why ?

Can't log into account

Hi all,I bought and activated a SIM card yesterday from London, and received a confirmation email from Public immediately, giving me all details of the plan I've selected. I put the SIM card into an iPhone and an Android phone, which gives the error ...

Activation on 17th, Bonus Data Promo on 18th

Hi,my wife and I just joined public mobile. She activated on the 16th and I activated yesterday 17th. Today they have announced a free 2GB promo for 6mo in new activations.Can any consideration be made, it would be a shame to lose 6mo of 2GB because ...

Resolved! U.S. Talk, Text and Data Bundle

I am leaving for Florida Sunday Nov 3rd and plan on buying the U.S. Talk, Text and Data Bundle for 10 days. I am in my 70's and a total worry-wart so like to figure out what I amdoing in advance. I went online to see the procedure but could not tel...

PM need to ditch Walmart as a partner

With all the horror stories of Walmart not selling PM Sim, why is it that PM is still a partner with Walmart?

Resolved! Travel to las vegas

Hi I am going to vegas for 4 days, not sure if I should upgrade to $60 plan or if there is add ons that work better. Data is very much important to have, but dont really need talk and text as much.

Resolved! incoming international calls (from Europe, Romania); are they free for my $25 plan?

Hi,I just registered for this $25 plan (pls see details below) and I wd like to know if incoming international calls from Romania are free for my plan (without any other addon) Thank you!500 MB Data⁴ at 3G speed Bonus 500 MB with AutoPayUnlimited Ta...

Inscription

Est-ce que l'on peux tjrs avoir un numéro avec public mobile

Usb sim dongle

I am trying to find a way to create a hotspot using a usb sim dongle or a for use during a home Show event at the convention center which is trying to charge ridiculous rates for wifi so I want to use my data on public mobile to create a hotspot.

PM selling phones

Has anyone heard this or is it myth a rep at a Best Buy Store advised he heard from a Kudo Rep that Public Mobile will start selling phone just like Kudo and Telus?

Add on Data

Will Public Mobile offer better deals on Data add ons current price does not seem like that much of a great deal.

Porting old no. to new carrier

I have cancelled my plan with Public Mobile on October 11th before the payment due date on October 12th,2019 when I switched over to another new carrier, Freedom Mobile. I wonder till todate why you are not releasing my existing phone number to be po...