Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I plan on adding the US BUNDLE ($20) add on for when I travel to the US. I'm currently set up for autopay and currently have $0 available funds. My question, do I add Money to my account before I add the add on? And will that money show up in avail...
My account's been suspended despite having recently paid. What can be done to resolve this?
Hi group,I'm currently on the $40 plan with 4.5 GB data, which started May 15th, but I realized I should have purchased the $50 plan with 8 GB. I went under "change my plan" and the site wants to charge me $50. Does anyone know what happens to the ...
My friend has the $25 plan with 500 MB of data. However, he is not able to either send or receive photos. He had an Umidigi phone with an Android OS.Can anyone please explain how to activate his data?Thank you@CatCanyon1
Is there a Public Mobile App in the works?
Hi, I paid for my plan, used all of it before the month ended. Then I paid the same amount again and I remember making it an add on. But now its been a week since I paid and it shows me the balance but my calls aren’t going through and neither can I ...
Anyone know about the 90dat plans?
HelloI have 2 sims number under the same account. I need to share data between them without have both lines with me. Is there a way for that?i read through Canada government website that every service provider are obligated to provide this service , ...
Hi, I recently tried to log into my account but after many attempts of entering the wrong password, it locked me out of my account and it won’t send me an email to change my password. I read that I now need a moderator to unlock my account for me and...
I recently switched over to public mobile from another carrier. My plan includes unlimited calling and teting Canada wide as well as some data. Upon activating my sim card, I found I can text and use data without issue as well as make phone calls. It...
Can't call out only voicemail
hello i purchased a second plan and data will not work. my account says there is 250 mb and data is turned on in my phone, but i can't connect on line. i changed the sim card in my phone to my old Rodgers sim card and data works fine. i put my Public...
Hi I am new to PM and my plan is in 3g speed. however, i can see in my phone lte+. My question is.. is my speed throttled to 3g speed while using lte band? Can anyone explain? thank you!
The reason I say this is because for a few times now I have encountered difficulties with entering my account information. The first time was how I couldn't even figure out how to register 2 devices to manage under one account? Did I totally miss so...
Here we go for round 2. 3 different lines have all dropped calls in the last week. Submitted a ticket and they simply insist it's been resolved just like they did for 3 weeks when I reported the issues for the first time. That time, they insisted ...
My data is not working. Set up phone yesterday and data isn't working today at all. Can anyone help
Came to the mall kiosk looking to get 3 new accounts for myself, my dad, and my mom. Took a couple times to explain exactly how I wanted things set up - I wanted my dad to refer my mom and myself so he gets $2 off his account, in addition to another ...
Hi I want to login my account to check the account status but can’t log in and i try to verify the email to reset the password,the email is not avaliable as well.I really need someone can help me out,the email is xyz and the number is xyz Edit by mi...
Hi all. I am on day 25 of my $50 contract and my data is up. Can I renew early for the $50 and get the new cycle starting now? And if so can you please explain how? Thanks! JA
What’s the best way to change my phone plan for more savings?
Going on a trip tomorrow and wanted to purchase a roaming plan, but this is what I get when I try to click the "Plan and Add-ons" tab: https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/change-plan/And no, logging out and in again does not f...
I'm going to the States tomorrow until June 1st, and my current plan expires May 28th. I have had auto-renew up until now, but I took that off because I want my plan to expire (more on that below). However, if I do a US add-on, will that also cease t...
My payment cycle started over on May 13. I had enough funds in my account and all was well. Why am I now suspended? I paid my full $33 for my grandfathered plan, and now 10 days later on May 23, I look at my account and it says my payment is due t...
Fogot my password and locked out of account. Can a mod help me reset my password? Thanks.
Hi, For the last several months I've been getting voicemails nearly every day from the same number. Most of the time there is no actual message, just silence. Occasionally there will be something in French. As I don't speak French, I don't know what ...
I'm wanting to see if my iphone SE is compatible with Public Mobile. When I enter my IMEI number into "Check Your Phone" I get a message saying "Network Compatibility check is not available at this time". When (if ever) will it be available. My un...
I got a call about a port from old provider and have to message the moderater but i dont know how to do this. Can someone help me?
My account was suspended even though I've got $53 in my account, how do I get my plan to renew itself?
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