Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi Everyone, I just got back from the Mobile Shop and got my Sim card. Unfortunately, it does not appear to be the one where you can just punch out the size you need. My phone needs the Nano size card. However, I'm not sure how to cut it. I attac...
Trying to set up data on an new Iphone 11 and on line Public advises 3 steps:1) Tap:* Settings*Cellular*Cellular Data Network 2) Input this info:* APN: SP.MB.COM Then there are 2 more steps to input after MMSC: and then after MMS Proxy:The only probl...
Hello everyone, I just activated a new SIM with public mobile and am 100% confident that I correctly applied a referral code. However, I do not see the one-time credit showing up anywhere in my account. Additionally, my credit card was just charged t...
I am trying to pay using a vanilla prepaid visa but it keeps saying I cannot pay with it and that it rejected by the card issuer. How would I resolve this?
I forgot my username and password, and need to change my phone plan and add data onto it. Very frustrating to use Public Mobiles self serve option, because I am unable to receive a response from a Moderator.
I just tried to connect to the network data does not work. Voice is working fine. tried the APN couldn't get it to work I've also reset the network. thanks in advance
I want to change my number to one I used to use with Rogers from a year ago. I'd cancelled my account with them before an extended trip abroad since they wanted so much money just to hold the number for me (rip-off IMO). When I returned a couple of...
If I have used all my data for the month, will I still be able to receive or send text messages?
Q;;; Does ones data carry over if I do not use it all up at the end of my 30 day term??? If not I find that very interesting because at another major phone server provider ,,,which I'm not about to mention their name (TELUS). When you come to the ...
I can't set the voicemail number, it returns 'failed to read data - voicemail number change unsuccessful'. I am entering +1########## with the # replaced by my number. I've read elsewhere that the carrier may need to re-push a voicemail # update aga...
My phone network and data is not working since this morning. I can't call or receive any calls or text messages. What's the problem? Does anybody had this problem? HELP!
I received the following text from PM today:Public Mobile here. We recently sent an SMS with an incorrect renewal date. No services were impacted from this notice. We apologize for any inconvenience. The renewal date they stated was for tomorrow, Ja...
Do i get to pick my own phone #......
I didn't get sim card and email notification due to activation failed in walmart. I had to buy another sim card and activated by myself online. But the public mobile charged me twice and told me there two phone number activation under my account, wh...
Hi im trying to change my plan now and it goes theu the process but doesnt change the plan. I am trying to change to the $40 plan and i have the funds in my acc. To change it. Can someone assist me pleaseErnie
Hi I need help accessing my account it says I am locked out. I need this mitigated as I use my phone for work.
I went through the activation process (including porting the number from Rogers), and concluded it successfully.Right now I'm experiencing the following issue. After switching the SIMs (to put the PM one in the phone), I can make outgoing calls that ...
I'm thinking about switching from bell to PM and just wondering how the plans work if I were to get the $50 plan with the 8 gbs data unlimited Canada and Us talk ... I also see there is an add on for long distance is that not included in the plan ? I...
Hello, I have a iPhone 10. I had Public Mobile text/calling & data working for a few weeks, then took a trip to Asia where I left my PM SIM card at home and swapped it out with a pre-paid Japanese SIM card.When I got back, I swapped my SIM card back ...
I've enrolled for a new plan at Public Mobile from Nov 29, 2019 during the promotion.Few days later when checking my account. With the referral credit, promotion one month freeMy total credit was $57. Now I have $35 credit on my account and I got cha...
Hi, i've enrolled for a new plan at Public at 12/02 and had the following promotions suppose to be active: 1) Get 2nd month FREE!2) Extra 5 gb of Data3) My husband's referral code: As my first month went by i got my service suspended and when i logg...
Hi everyone, I bought a Xiaomi Redmi Note 8 pro EU Version while on a holiday in Europe.Amazon technical support told me I should be able to use the phone without problems with a Canadian simcard.Now being back here it works, but no mobile internet c...
Hi, I am unable to update my auto-pay. When i click update auto-pay it is saying succesful updated your payment method. But, I still see old payment method. I have payment date for jan 4th, 2020. I have messaged moderators, but i havent gotten an res...
Hello, I switched from Koodo, signing up for the $25 plan and for auto-pay on January 2nd. See below. I was billed $28 yesterday ($25 + tax), so I am not seeing the $2 off on my bill. Also, if I recall correctly, the $25 plan offered the first 30 day...
Wheb filling out the Community activation, one of the last categories is "Choose your time zone". There's only 6 time zones in Canada. Why does the form require the time zone to be filled in with Greenwich Mean Time, but completely leave out the...
Can you call back to Canada if you have a U.S. roaming add-on? Also, I got 400 free international minutes just before Christmas. Could I use those from the states to call Canada?Thanks!
I'm signing up a friend, but I'm having a difficult time. It says her email address is too long. She doesn't really want to make a new email address. Is there a way around this? Thanks
Hi, going to Hawaii and wondering what the coverage is like there with a US roaming add-on. Anyone have any first hand knowledge?
Cant log in and wont let me reset password. Just says cant verify email address
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