Community

Resolved! Activating number from abroad

Hi there,I've purchased your SIM card from Amazon and I'm waiting for it to get shipped. I live in Europe. Will I be able to activate the SIM card on my unlocked phone? I have a Canadian Visa debit card and I can top up via Airtime. I only need the n...

Resolved! Re:Basic $15.00 / Month Plan

As a new member, I have a question regarding the 250 mb of monthly data . If not used, is it cumulative, or static for future months ? 

Resolved! New phone

I received an iPhone 11 for Christmas. The phone was a bell phone and bell is telling me that the phone is unlocked. The error message that I am getting when putting in my public SIM card is..that the SIM card is not supported under the activation po...

Resolved! Keeping Deactivated Account Number

I'm living out of the country for a few months, so I won't be using my Public SIM Card. Is there any way for me to keep my number for when I return to Canada? I would prefer to keep my number, but I'm not sure if that's possible.Help appreciated. 

Resolved! Changing plans

I just paid for my plan on Dec 24. I want to change my plan to a less costly plan.  Is there a way to set this up so it automatically changes on Jan 24?

Resolved! Online Order Status

Is there any way to check on an online order made for a SIM Card? I ordered a SIM card about 15 days ago and still haven't received it. I double checked my address on the confirmation email, and it is indeed correct.

Resolved! Can't renew my account

Have got 61 dollars in acct and it won't let me renew my account which is due

Resolved! Frequency & Bands: Librem 5

Hello PM Community! I want to purchase a Librem 5 linux smartphone and they have different modular modem options. I'm based in Regina, Saskatchewan, so I'm guessing the US/America modems are the correct one to use, but I don't know what Frequency/Ban...

Resolved! Seller listed on Public Mobile website told me they didn't sell Public Mobile

Today I bought a new phone (Pixel 4a!) and was pretty disappointed today trying to get set up with Public Mobile. I went to the Wow Mobile kiosk at Metrotown (by the Indigo), literally because I saw posts on this forum telling me that they were great...

Resolved! Planning to Upgrade on the current plan to this $25/mo and get 5GB free data, and boxing wk deals

Hi,Is it possible to change my current plan to this $25/mo and avail the 5GB free data?Thanks for your reply.Merry Christmas and Happy New 2021 to all.SengAle.

Resolved! Re: Community Terms of Service & New Community Guidelines

Hi i am trying to get in contact with someone to fix a problem with my phone. I got a new phone and it was not unlocked. I was able to contact the company and get it unlocked but now when i put my sim card in it tells me the sim card is locked. Can y...

Resolved! Refund

My number is 647-xxx-xxxx. I could not dial to a 437, and 289(area code). I had problems with the service so I cancelled and went to another company. Public mobile charged me 3 months in advance and I used only for 1 month. So how can I get the refun...

Resolved! Why am I being charged 1$ plus tax for PC PIN TRANS FEE? When I bought a 25$ public mobility payment

Resolved! I ordered 300 mins Add-Ons without knowing that I can not call Jordan

I am completely new to Public. I just started today and I ordered 300 mins for $15 international call. After I joined the community , I realized that international calls just for country on the list. Can I ask for refund please.Also, is really hard t...

Resolved! No longer getting LTE Data, only 3G

As of a few days ago, I am no longer getting LTE data. I am only getting 3G on my (android) phone.  I have not changed my plan, and have not messed with any settings on my phone.  I do not know what is going on, as I have no notifications/emails expl...

Resolved! I had to cancel my visa. I have 3 payments to public mobile on this account

I want to stay with public mobile.  My new visa is arriving in 6 days. The three accounts that will be affected are1000000xxxxxx1000000xxxxxxI do not have the third one. The three accounts are paid by visa ending in 2498.  Can someone please ensure t...

Resolved! Do not remember my user id

Does anyone know how to reset self serve user id

Resolved! Locked out

Hi I have been locked out of my account please help thanks

Resolved! Do I lose my free add ons if I decrease my plan?

I have been with PM for over a year. Paying $35.  I have never used my 2.0 gigs a month, I have the 5 free gigs from last year's give away and now I have 2 more free gigs. I would like to to decrease my plan to the $25.00 plan. I want to know if I lo...

Resolved! Credit card not accepted

I am trying to update my credit card info to make a payment but it keeps denying me. I have confirmed the visa is active and fine

Resolved! PUK Number?

Hello All, My very young brother in law received a new phone and is trying to activate a public mobile sim card. Now I believe everything has been registered and set up correctly however once they tried to start the phone and enter in the SIM network...

Resolved! US Data

I purchased the US talk/text/data plan as usual for $20 and it is about to run out. I went to the 'Add Ons' section to purchase it again as I'm still in the US but now it must be done separately. You have to buy the talk & text for $15 and the data f...