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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Autopay failed for no reason

I am on a plan with autopay and today when I tried to make a call I received a message saying my call couldn't be completed because I didn't have an active plan. The credit card I have on file was valid and had sifficient funds so there was no reaso...

Resolved! Call problems

My husband and I switched from Fido to Public Mobile today, his number seems to work good, but I cannot make nor receive phone calls, data and text message work OK. Please assist. Thank you.

Phone not working

Why wont i get my service i paid for

Resolved! How to build a plan with LTE data?

I move between canada and the US a lot, and when I'm in the US I change my phone plan to be super barebone (just messaging) just to keep my number active with public. Usually, when I come back to Canada, I use the build a plan tool to change back to ...

Long distances

Why can't i talk long distances with canada wide talk on my plan

Resolved! US data roaming

I have added $20 US data roaming on account yesterday. It was working and today it has stopped working. Also, I can only receive text but cannot send text. Can anyone suggest what could be wrong ? I am roaming in Portland, Oregon. Travelling from Van...

Resolved! I'm getting conflicting numbers on data usage

Hi All, For my pay period my phone says I've used 3.02 GB. Public Mobile summary page: 4398 MB When I go and add up my data usage, on a daily basis, from the PM Usage History: 3663 MB Which number do I trust? Thanks in advance, FlipFone

Cancel Add-on

US Data Roaming Add-on(1 GB for 10 days for $20) never worked. Tried to reboot the phone and also tried to update the carrier settings but still unsuccessful. What's procedure to cancel this add-on get refund?

Moving 7 lines. Can I get free SIM cards and stack referrals ?

Please advise. Looking to either move to public or lucky.

Resolved! Trying to add new card but my expiry year doesn't exist?

So I just got a new card after being frauded so I am trying to update my account before my payment this week but the expiry year dropdown only goes to 2024, my card expires on a year that greater than 2024. How do I pay when I can't select the correc...

newby

I am new and do not have a cell so I am looking for a compatable cell with at least a 5" screen and the best camera possible (12-13mp). thanks Al

Account payment not being taken from account

My renewal date was August 23, 2019, I have purchased/entered payment vouchers today, and the money is within the account. The money has not be taken to resume my service yet.

Iphone XS ported from Rogers- New User

Glad to be part of PM. No issues porting phone and my old number. Couple of issues that I need help with. I have already reviewd all the posts on the community board.1) When a voice mail is left for me I do not recive any notification.2) Trying to se...

Resolved! Replace credit card

Hi I tried at least 10 times to replace my credit card and it’s giving the error unable to process transaction it has been denied by the card issuer. Not true at all I phone rbc and they said it’s your system all transactions have been approved so s...

My account balance

Just add $22 to my account

Resolved! Incoming call for 15$ plan

Is this plan free for incoming call from canada or USA? Or anywhere else?

Resolved! Hello sim card questions

I cant make it into a retail store. Is there a way to buy and activate for immediate use online ?Thanks in advance !C

Promo Codes

Good Afternoon PM Community (Family) I was wondering if there is a specific source for you to get and use promo codes? I am new to PM, but could not find any current promo codes online. Thank you in advance S

Resolved! Trying to change a plan when I'm locked outa my account and there's nobody to call

I need to have my account unlocked so I can change my plan to the one I was originally using as well as update my credit card info so please have somebody from public mobility unlock my account so we can address this issue and carry on our merry litt...

Resolved! Double charge for data add-on

i purchased a data add-on but it did not show up on my account. i waited 2 days and it still hadn't appeared. so i purchased it again and now i have been charged for the original purchase, and the second purchase and still only recieved one data add-...

zero coverage

My wife and I both have our own pm accounts and different phones, generally at our cottage we have some coverage, generally if we have the phone touching something metal, but this weekend we had no service, it was like we had no sim card, yet if we w...

Resolved! Auto Pay Rewards not being applied to my bill

Hello, I have the similar situation ("Auto Pay Rewards not being applied to my bill" thread). In July I had charges 15+10-2=23 (for me) and 15+10-2=23 (for my my wfe), in total there were 23.52 and 23.52 withdrawn from my card. In August the charge...

Resolved! How do we know if we will win rewards through contributions made in the community?

Hello to the community,I have been contributing to the community for a while, I have been receiving shells and my rank has changed because of it. But I have never received a reward. How can I know if I will receive rewards for my next payment?Thank y...

Resolved! Move funds back to credit card

Mistakenly added funds to old inactive sim. And then activated subscription so got charged twice for old phone number. Because that account username and password was saved on my phone . Can anyone move it back to my card

texting

Texting only works through wifi. As soon as I go cellular...texting does not work.

Resolved! Huawei P30 Lite model MAR-LX2

Hi, will Huawei P30 Lite model MAR-LX2 work with Public Mobile network? Pls note that this type of phone has many different model code. Thanks. xxxxx@gmail.com. edit by mimmo

Resolved! Picking talk and text only

I referred a friend to Public Mobile yesterday. We setup his phone and self serve last night. He wanted to pick just unlimited talk and text but it would give us that option. He does not want data. We could not pick this plan only one of the cust...

Resolved! Manage Credit Card missing in new interface

Hello,I'm trying to update the credit card information for my kids' accounts. The old interface had an option to manage credit cards. I can't find it in the new UI. How do I change the expiry date of the credit card on file for autopay? Nothing e...

Free 1GB Data

Is this legit? Just thought it was strange that the preview isn't available.Screenshot of text I received from Public Mobile (supposedly) also didn't want to open link just in case it's not what it says it is. Hey, it's Public Mobile.As a thank you ...

15$ plan

I have purchased a 15 $ monthly plan with 100 mints outgoing calls and unlimited incoming calls I didn't use 15 mints of it and just received a text that only 10 mints remaining now I am skeptical does the100 mints plan for both incoming, outgoing ca...

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