@russ1 I can relate to your frustration with simple Simon. I find a private message just as effective...the difference being you have to verify you are the account holder to the moderator. Generally that means supplying your email, ph#, pin # and you will often be asked one of the following: security question and answer, d.o.b., address, full name on account and/or last payment, type or amount. It is wise to record these and put them somewhere safe for future use if you forget one of them. I usually include the first 3 and name in my first message to avoid the extra messages
back and forth confirming verification.
