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Alejandra · 11-02-2019

Hi - My phone was lost and I suspended my account for a couple of months. I now have a replacement SIM and am trying to reativeate my account online. I was able to change the SIM, but can't seem to reactivate the account. The phone shows that it's...

Alejandra · 10-27-2019

Hi - My daughter's cellphone was lost. I saw some old information online that said PM would send a replacement SIM free of charge if I e-mailed them. I e-mailed quite some time ago to request, but didn't receive a response. Does anyone know if it ...

Alejandra · 10-01-2018

Hi all, I recently signed my daughters up for the 50 text/ 50 minutes plan. After a couple of weeks, my daughter got a message that she had used up her 50 texts. She told me she didn't think she had, so we counted the texts on her profile and it sho...

Alejandra · 09-29-2018

Hi, Hi all - I sent the following message to the mods on Thursday, with no response yet. Anyone here have any suggestions: I've recently signed my daughter up for a Public Mobile account (50 minutes/50 texts). I wanted to sign her up for a PM self-...

Alejandra · 08-23-2018

Hi - I'm looking at buying an inexpensive phone for my kids to use on PM. One I'm looking at is the Motorola Moto E5 and I'm wondering how I confirm if this phone will work on the PM network. I know that PM has a feature on their website where you ...

Alejandra · 11-02-2019

The credit card info looks ok. I also tried from a different browser as you suggested, but no luck. The 90 days is up on November 26, so need to figure out how to make a payment before then.

Alejandra · 11-02-2019

Thanks. I also tried reactivating by phone. It said I should contact my credit card company (shouldn't be any problem with the credit card). I tried adding a new credit card online, but it still won't let me make a payment with the new card - same...

Alejandra · 10-01-2018

@srlawren wrote:@Alejandra is this a Google Pixel, Pixel XL, Pixel 2, or Pixel 2 XL, by chace? I believe 7723 is the Google dialer sending texts back to Google. Hopefully you revoked SMS priv's from the Phone app.It's a Motorola Moto E5 phone. I t...

Alejandra · 10-01-2018

Ok, I've done a bit more research and it seems like a few others were having this issue. It seems like it's an issue with the phone itself where other apps (not necessarily WhatsApp), were sending international text messages to the "7723" number. I...

Alejandra · 10-01-2018

Ok, just a few clarification points: - She has an Android phone, not an iPhone- We have checked the consumption in self-serve and it shows 15 outgoing SMS texts sent, but also show that she has consumed all 50 of her alloted text messages. In the "c...

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Can't Reactivate Account

Lost Phone - Replacement SIM

Counting # of texts (WhatsApp)

Problems creating self-serve account

Motorola Moto E5 on PM Network

Re: Can't Reactivate Account

Re: Can't Reactivate Account

Re: Counting # of texts (WhatsApp)

Re: Counting # of texts (WhatsApp)

Re: Counting # of texts (WhatsApp)