plan has been changed?

[danok]

My account still shows the plan I am paying for but today I cannot access my voice mail or even call a local number.  The message keeps saying my plan does not include long distance which it does for 100  min per month.  But why can I not call even a local number or retrieve my VM????

[popping]

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@danok wrote:

My account still shows the plan I am paying for but today I cannot access my voice mail or even call a local number.  The message keeps saying my plan does not include long distance which it does for 100  min per month.  But why can I not call even a local number or retrieve my VM????

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If your overage page is still showing you have not used all your 100 minutes, your account may not be provisioned correctly.  Add $1 to your account to trigger PM server to reprovision your account again.

I have a 100 outgoing minutes plan too.  The following is showing I had used 32 minutes out of my 100 minutes.  What is your minutes usage saying?  You had used all your minutes if you don't see this usage line.

• Data & Add-Ons	Amount Used
  100 Minutes Canada-Wide Talk	32  /  100 MIN

[GR]

@danok did you use all your 100 outgoing minutes? Log in and look on the add ons to see if it shows xx/100.  If it's not they're it's all used up. You can purchase a 5$ 500 minute add on to keep talking. The add on will keep rolling over every month until used up