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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! signed up for Promo, Auto-paid in full, charged and renewed with previous 10-day plan.

@Saray_O @Mary_M @Shazia_K Hello to all of you. Being that you're all very busy, I'll keep this as short and simple as possible. - Had a 10 day plan (Not in use, signed up with the intention of a 1 time only trial period before full commitment) - Se...

Resolved! FOUR days with NO SERVICE and NO RESPONSE from PM

I've been suddenly without any cellular service (data, text, calls, voicemail - nothing) since Monday. I've posted in the forum multiple times and private messaged moderators, with not a single response from PM whatsoever. There is no indication as ...

Resolved! Sim not supported

Please help bought a brand new unlocked phone tonight and now when that I ported my number over my old sim card no longer works and this one says that it is not supported. I can no longer use my phone!

Re: Unable to make calls

I have faced the same issue and have rebooted for several times, but it didn't help.

Resolved! How to keep the account active after the owner port his number elsewhere?

Hello guys anybody knows what would be the procedure of keeping Public Mobile account active so it could be taken over by somebody else if the original owner wants to port his Public Mobile number to another provider? It's just a waste to let the pro...

Unable to make or receive calls - "sorry, you need a long distance add on"

I've been on public mobile since early November and I thought I had ported over successfully from Telus. Today I've been unable to receive or make calls; I get a pre-recorded message saying I need to have a long distance add on. As far as I know, my ...

Unable to make or receive calls

My issues with PM has been going on three weeks now. The latest issue started after one of the admins tried to help with a port. I have been assigned a new PM number and I have data and receive texts. The problem is that I cannot make calls or receiv...

Resolved! Telus customer transfer to PM

Hi guys, I am planing to transfer from Telus to Public Mobile. Can I still keep the same phone number? I am using iphone 7 plus currently. Do I need to order a new SIM card here? Thank you for your help!

Porting From Rogers Share Everything Plan

Evening, A question to those who have ported from a Rogers Share anything plan. Basically, my parents are both on the same Share anything plan. How would porting in this scenario work if the account # is the same? If I port one of my parents' number ...

Port from Koodo prepaid to Public Mobile

I have to port from Koodo pay as you go (and during activation it is suggested to create new number, hence have new PM number). In the self serve, it failed at phonbe numebr "Check Eligibility" (it do not proceed with erro "We are experiencing diffic...

Resolved! Public Mobile SIM in Galaxy Note 4...

I received the PM sim card yesterday and did Activation. I removed the Virgin Mobile SIM and inserted the PM SIM. Android version is 6.0.1 Re-stared the Note 4.Message on screen:Invalid SIM card Network locked SIM card insertedNext screen is:SIM netw...

Resolved! Want to add my wife but don't want her to have to wait ? days w/o service

I ordered 2 sim cards I'm reluctant to start the process of bringing my wife over until there is a minimal chance of delay. Any thoughts? My process involved 5 days no service.

Resolved! Verification Code?

In a couple of posts, there are references to receiving a text with a verification code, a 6 digit number. Which you need to enter into the web site. What is this code? I never received it. I did receive two texts right away, one told me a had a $6 a...

Resolved! Transfer request "completed" but still no service

I PM'd the mods on Nov 20 when my initial activation failed. I got a response from @Shazia_K on Dec 5 saying my port from Rogers had been requested and that I should reboot my phone once I get a text confirming the port has completed. I did get a tex...

Travelling to Europe, is their international calls and data add-on?

Hi all, Wondering if PM offers an international call and data add-on? Anybody knows? Thanks in advance.

Resolved! Just joined, not sure if Autopay worked...

Greeting!Moving from Virgin Mobile to Public Mobile. What a great Community you have here. Initially, I have gone with the 30 day option.Looking at "Transaction History," the invoice shows a balance at the bottom of the "Balance" column of $52.00. I ...

Resolved! 2 week old porting issue just got worse...

I was unable to port my number from WIND (Freedom) 2 weeks ago & I started a thread yesterday asking for assistance. @Shazia_K was great & responded right away. Today I got a message from PM saying I need to activate my SIM. When I filled out the for...

Users online

I think the promo wave is over.As of now Users OnlineCurrently online: 76 members 256 guests This guest number dropped by 1000 compared to the last few weeks.It makes me happy to see there is light at the end of the tunnel. This will also give the mo...

change plan page - error - "Sorry! We are having trouble with this page. Please try again later."

Friends, right now, when I access the following selfserve page (change plan) - I see error "Sorry! We are having trouble with this page. Please try again later." https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/change-plan/

Are our numbers being sold for marketing?

Hi, I am a new PM customer, have been for less than a month and happy with it so far. That said, I have noticed over the last couple of weeks the number of automated telemarketer calls has increased considerably telling me I won something or I am pre...

Resolved! Number Revert and Ported

Hello my name is Osmond I have been a customer of public mobile for 3 years, I have had my number 647-852-4000 for a year and was trying to port it out to freedom mobile which it was containing an error message, yesterday I changed my number to free ...

newly ported, no service... please help?

hello all... i have a problem that i have read about many times in this community and i think i need assistance from a mod. i tried to set up my account online on November 20th 2016 and it just wasn't working. i got constant error messages and i just...

Number Ported and No Account Details

Not sure who to contact regarding this matter. I have sent an email and had no luck. My number has been ported and I don't have an account number with Public Mobile to port my number back to my network. Please help!

Resolved! Number ported but still no service

Hi please help, my number was ported but still no service.

Resolved! 18 DAYS and still no proper service....

Hi everyone! I know there is still alot of backlog but ive been waiting patiently for a response from a MOD for a long while now and still have not heard back from them at all. But I really want to get this whole mess over with so I dont have to worr...

Public Mobile in Mexico

Will my PM phone work if I go to Mexico? Anything special I need to do to make it work?

Resolved! Wrong amount of data

Hey was wondering if anyone else had any luck getting their data switched up to 12gigs if they were dumb like me when signing up for the promotion. I pm a mod but so far no response, do you think they can fix this, or should I just accept it.

Number ported - account setup nothing works

HiI setup and paid for my account by the promo deadline. I thought it didn't go through. 2 weeks later fido cancelled my account and said it was ported out by public mobile. Now I have my public mobile simInside and I can't do anything since last 3 d...

Resolved! 19 days without service

Hello Good morning everone I submit activation on 19th of nov i was rejected due to the reason of incorrect information of Credit Card. And then i recieved an email about my account information. at the moment my cell no ...

Account Suspended, not near autorenewal

Hey all,I signed into my self serve as I'd added some US roaming to the account but now it is displaying that my account is suspended at the top. Everything still works with my phone, I'm just not wanting any issues to arrise when I have to renew in ...

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