Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi My phone number is **********, my plan is $50. which is expired on oct 25, but i bought a new $50 public mobile voucher, i am trying to upload a voucher on my account by calling *611, its giving me error and than i tried on self serve , same error...
Hi,Iws tracking my wife's number from rogers to Public mobile. Her ROgers number is xxxxxx0344. Because the autofill option enabled in the browser, the number that filled itself became xxxxxx8449 - and sim got activated with my Visa. Now i am paying ...
Hi. I am trying to activate a new phone and initially when I done it the credit card had an error and now when I go back to renter it comes up invalid sim. I have waited for 8 hrs now and still not working. Could someone help
I had a payment go thru on Oct 27 and I leave the country on Nov 7 for 5 months. I will remove my sim card while I’m away. Apparently, I can defer payments for a maximum of 3 months. How do I stop my payments ahead of Nov 27 payment date? Then, I hav...
Hello, when I purchased the 15$ plan with 250MB data, it says I would have an extra 250MB data if I use auto payment. I am using auto payment and I don't see the extra 250M in my data usage maximum available.Do I actually have to go over my initial 2...
Hey guys. I really liked the way public mobile was handling this before, where you could just give out your phone number if a friend wanted to get referred. this new code thing is hard. is there a place we can actually make a comment because its ...
Hello PM Community,Apologies if this has been asked before, but I didn't find anything in the first few pages of the Plans/Add-On forum. I have one of those grand-fathered $120/90days plan, but with voice for in-province only. Two questions: 1. Curre...
Hi there, I have an LG A341 phone but it’s not in the drop down menu when checking phone compatibility. Am I able to use pm with this phone? Also, I’m not interested in using the internet and don’t need data. Are any talk/text plans available or do...
Hi there, So I just flew back into Canada from Peru for the past two weeks. When I came in and put my SIM card back in it took me a while for texts to work again, but I still cannot make or receive phonecalls. Whenever I make a call it instantly drop...
Why do I say this? For the following reasons:(@Alan_K and @CS_Agent please take note!) there are 4 serious problems with this ticket system:verification by SIMon does not seem to be passed on correctly to mods, requiring to be verified again (if you...
Bought a sim card off someone close to me but when I try to hook up said invalid sim. Anyway this can be fixed trying to get the 15 dollars package and on a very tight income
HiI'm in Mexico till the end of April. My $40 public mobile account is paid until November 14th. What I would like to do is change my plan to the $10 before my next auto payment. Them I would like to report my phone lost and then report it found befo...
If I call out someone, no one answer the phone, still count for 100 mins, is that right? thanks.Also when I call out for other city within the ontario, I hear "the long distance may apply".
Hi!I would like to change the credit card for the autopay. I can't find a way to do that (except for possibly removing the autopay alltogether and enabling it again with a new credit card. Any tips?Thank you!
So I know I can text internationally from home...but when I travel can I still do that? I’m traveling to Dubai and will use wifi for most things but want to be able to text my friends in Dubai and Canada while I’m there...will it work?
I have two phone lines with public mobile. both are under my name. I recently upgraded a plan with a data upgrade offer. I just realized I upgraded the wrong phone. the offer isnt available anymore. is there a way to switch phone numbers within publi...
Hi, I used iphone and galaxy in the past, and recently changed to umidigi f1. My habits on using data never changed between the phones and never had an issue with data shortage. I just recieved a text that my data usage had reached 95% and I still ha...
Hi, I ported my account with 3 lines over from Fido on Oct 5, 3 days after my fido bill cycle starts. But my fido account balance still shows the full month and not pro-rated. Does anyone know if I need to contact Fido and how long will I need to wai...
