Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am on the $60/30 days plan, which is no longer offered, but I purchased on October 1 (22 days ago). I have used up the 8.5 GB, but my "Overview" tab shows 2.0 GB at 3G is still available. I have used 0MB of the 2GB. I believe this 2.0GB extra wa...
I signed up on Oct. 8 for a new $40 plan plus an activation fee. I was to receive a $10 bonus off the second month and get a monthly credit of $2 for autopay, starting with the second month. I paid teh initial pmt of $40 (plus tax), but the website s...
Rewards not applied to my account
Hello, My bill this month was 45.20. Have the rates increased? I’m on a $40 dollar plan auto pay.
I have a credit card on file for autopay and I also have credits when I paid in advance (long story)My question is, if I take out the credit card on file, will it deduct payment from my available credits?The reason I ask this is that I want to suspen...
Hi everyone (and anyone who can answer TWO questions)A) I am currently on the $30. for 30 day plan but I see I can have a $25/mth plan and double my data from 500mb to 1gig. I have just (happily) crossed over my one year with Public mobile and am rec...
Hi there,I am new to PM. My phone is Samsung Galaxy A5 which is unlocked from Fido. Now I inserted the PM sim card. The call display doesn't work. All the income calls shown as "Private number". Anyone has a solution?thanks,
Hi,Please, I need someone to tell me how I can get my calls to display my name on the other person's phone. I do receive such calls where the callers name is displayed on my phone. Now, how can I get my calls to display my name on the recipient's pho...
So like an idiot, I tried entering what I thought was my password to many times without resetting it, and now when I try and reset my password, it says my account has been locked out. Can I get my account back so I can log in? Any help available will...
HelloI used my credit card to set up 2 new numbers for friends visiting temporarily.It was done via Walmart.Walmart set up my credit card for auto-pay.How do I get in contact with customer service to have my credit card removed from auto pay from the...
My rewards for this month weren't applied to my payment and I was overcharged. I've tried to open a ticket but the option to continue is greyed out even though I have all fields filled. Thank you.
I purchase a PM Sim card this morning at WOW mobile. WOW activated the Simand ask that my phone number be ported from Freedom Mobile. Iam now receiveing a text from PM asking that I fill out the online activation form. When I go to fill in the form I...
At our company we use an email security company named Mimecast. When we log into their system they send us a text message for two-factor authentication. In Canada the short code number Mimecast uses is # 79013. These messages work fine with other te...
Hi there. I have the above mentioned on my plan but when I make a call it says I dont have long distance on my plan and have to add it on. I cant even call the pizza place in my suburb..Please help me understand why..Tommy
I got charged 280 dollars without using the service, because I forgot to turn off the auto pay. Is it possible to get a refund?
Will an iPhone operate on only 3G internet.
added US talk and data just before leaving to USA - but it doesnt seem to be working at all? Is there anything that needs to be done on my end? My PlanMy Plan This plan includes: -- 5GB at 3G Speed- Unlimited Canada-wide Talk- Unlimited International...
I tried changing my plan to the $40 plan, and I paid to "top up my account" but my plan is still the $35 plan but I have a $40 credit towards my $35 plan. I'm confused, how do I change my plan?
I need my account number and the phone number to contact your Accounts Payable Dept. please. Need to speak to them asap.
Can a person go over in their data usage or does it just stop once you hit your ceiling?
How do I check my voicemail from a landline?
It looks like my bill didn't take off all my discounts this month. Can a mod please pm. Thanks
My text messages are not in logical order, i.e. responses to my texts appear in a thread before my sent texts and are also time stamped prior to my messages! How can this be? Very frustrating. Any suggestions?Thanks
I was about to changeover to that plan as we are headed to the US in November. I see its missing now and I'll have to pay high to use data in Us now? Not happy.
Is there any way to temporary increase data limit?
So I moved to another Ontario city, and now anyone that calls me from my area still has to make a long distance call. How do you have your account location adjusted so people local to you aren't having to do long distance calls?
Hello, I was considering getting a plan with PM. Plans have 500MB Bonus data. The $35 plan has 1GB data with 500MB Bonus data with AutoPay. Is this bonus data added every month or is it just the first month?
When I first acctivated my Public Mobile account last night, I tried using an old number and it seemed to work/go through when entering it into the system. But, when I checked what my number was in my settings on my device(iphone7) it was still the s...
The setup instructions advise to enable "data roaming" on your android phone in order to make sure that your USA roaming works properly once you arrive in the states. Why do I need to enable "data" roaming if I'm only purchasing the talk plan? Should...
Hi, I have unlimited picture texting on my plan and I know I have to turn data on for this. But it doesn’t seem to be unlimited. On my public mobile account my data usage went up when I sent a picture text. So it is using my data amount and does not ...
