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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2087 Views
  • 19 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17569 Views
  • 123 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28624 Views
  • 184 replies
  • 27 Bravos

Resolved! No outgoing caller ID

Whenever I call anyone, no one picks up because they say that it showed "no caller id" on their phones and they don't know who it is because it doesn't display my number.It's been kinda annoying lately and I would really like to know how to set up ou...

GroovyBro by Good Citizen / Bon Citoyen
  • 1598 Views
  • 6 replies
  • 0 Bravos

Resolved! change to new plan doesn't work

My scheduled plan change from 90-day 4gb to new plan which is unlimited provincial Talk, Unlimited international Text and 6GB Data. The scheduled date is today  sep 09. I check the current plan, it is still 4gb 

pat123 by Good Citizen / Bon Citoyen
  • 951 Views
  • 5 replies
  • 0 Bravos

Rant on Rogers Support

So this is a big rant on the support of Rogers... Last week:Try connecting to rogers.com to view my internet usage. I can see a graph but not the day to day usage. I get a BS statement saying there is no account linked to this page, HOWEVER on the fr...

Chaos_Scorpio by Deputy Mayor / Adjoint au Maire
  • 667 Views
  • 4 replies
  • 0 Bravos

Moto G Play Compatible?

I am currently looking at purchasing a moto g play (XT1607) as my phone just completely died on me. I am wondering if it is compatible with public mobile. Would anyone happen to know if this phone is usable? If so, would I have to do anything to the ...

SynnSalvator by Good Citizen / Bon Citoyen
  • 1757 Views
  • 6 replies
  • 1 Bravos

Resolved! activate a sim card while you have an account alredy

the phone and the sim card didn't mactch any more(aftre 6 months working),no body couldn't solve it,so I ordered a new sim card.do I have to do all the activation steps?beacuse i have an account with public mobile already thank you

hossein by Good Citizen / Bon Citoyen
  • 2461 Views
  • 9 replies
  • 0 Bravos

Resolved! activation failed, credit card wrong

tried activating my SIM, but I entered something wrong on the credit card info.i cant sign in, i never got an email varification, and when i try to activate the SIM it says its invalid now im stuck, how do i make the payment and get into the account?

prill369 by Great Neighbour / Super Voisin
  • 1501 Views
  • 6 replies
  • 0 Bravos

Switching to Public Mobile

I recently changed to Public Mobile from Rogers. I find it much clearer and having had the service for two weeks have not had any dropped calls or missed texts. I also find that the build my plan option was beneficial as I am not paying for services ...

AnnetteC by Great Neighbour / Super Voisin
  • 3291 Views
  • 26 replies
  • 12 Bravos

Resolved! Add-on activation issue

Hello All, I just added this add-on "200 min US and Canada Long Distance" and paid $8 through my credit card. How long does it take to activate?, how do I know that it has been activated? and Where can I track my minutes?  please help!

amrita183 by Good Citizen / Bon Citoyen
  • 2564 Views
  • 9 replies
  • 0 Bravos

PUblicMobile was awesome for me last night

Hey everyone in the Community. As some of you know, I only recently became a member of PublicMobile and the Community, when I switched providers from WIND just 14 days ago. Well, late last night, I was able to rely upon the terrific service available...

Cannot renew plan

My current plan has ended, but when I try to renew my plan, it is not working. I now have no phone service. Please help.

admlw by Good Citizen / Bon Citoyen
  • 800 Views
  • 7 replies
  • 0 Bravos

Resolved! Re: iPhone Update and APN settings

Hey everyone. So I got just activated my public mobile sim card and data is not working  on my iphone 5s (only ordered data). I've tried pretty much everything possible listed on all of these different community posts such as configuring proper APN s...

mautacus by Good Citizen / Bon Citoyen
  • 2632 Views
  • 5 replies
  • 1 Bravos

Resolved! Renew Plan Failed! Account invalid!

My plan was $140( provincial talk, text , 6GB 90 days plan grandfathered). I set to change this plan to $120 ( provincial talk, international text, 6GB) on Sep 8th. I just realized my account is inactived this morning and I need to top -up $20 dollar...

yuanqi118 by Good Citizen / Bon Citoyen
  • 1421 Views
  • 3 replies
  • 0 Bravos

Resolved! Connection

did anyone notice connection issues, like dropped calls, connection glitch outs in strong zones, and txt takes a while to send now as well. It's been like a week for me now since that started. Anyone having same issues? Or is there some network maitn...

Dia by Great Citizen / Super Citoyen
  • 1775 Views
  • 11 replies
  • 0 Bravos

Resolved! Frequency Band issue

My cellphone is Gionee W909  My frequency band is 4G-LTE:FDD LTE:B1/B3/B7/B8 TDD-LTE:B38/B39/B40/B41(100M)3G WCDMA:850/900/1900/2100MHz TD-SCDMA:1880/2010MHz CDMA2000:BC02G GSM:B2/B3/B8 CDMA:BC0 is that compatble with PM 4G network ?_?    BTW I am al...

fisher by Great Citizen / Super Citoyen
  • 883 Views
  • 2 replies
  • 0 Bravos

Resolved! LTE is not working

I tried setting up the APN and everything and it's still not working. I used to get lte around where I am when I was still with Telus so I don't know what the issue is. My phone is a new Samsung s7 that I know is fully compatable with the Telus netwo...

GroovyBro by Good Citizen / Bon Citoyen
  • 1080 Views
  • 7 replies
  • 0 Bravos

Problem streaming video over LTE

I am unable to watch the Apple keynote on PM network for some reason - when I go to Apple.com, there is a line through the play button so it cannot start. If I connect to wifi, or swap in my Rogers SIM it changes to a normal play button, but as soon ...

dlepp by Good Citizen / Bon Citoyen
  • 1518 Views
  • 6 replies
  • 0 Bravos

Resolved! Ported my number but not working

Hello, I recently ordered a public mobile sim, activated it online and chose to port my chatr number. But I'm not getting any service. I've paid $135 for the 3 month plan. Please help

dkennthkg by Great Neighbour / Super Voisin
  • 687 Views
  • 1 replies
  • 0 Bravos

Resolved! When will my number be ported?

I signed up for Public mobile 30 minutes ago and I decided to port my Telus number straight to Public Mobile. When should I expect to be able to use my new sim card?

GroovyBro by Good Citizen / Bon Citoyen
  • 952 Views
  • 3 replies
  • 1 Bravos

Resolved! Failed activation request

Hi everyone, I just tried to activate my Public Mobile SIM card, and on the summary page it said the request failed and I should ask here. Well, here I am. The credit card I used got charged, but if I put the SIM in it says cellular data can't be act...

indence by Good Citizen / Bon Citoyen
  • 2470 Views
  • 21 replies
  • 0 Bravos

Porting my number

Hi guys, Unfortunely i have to leave public mobile. My number is deactivated so i can't port it. can some please activate my number for couple of days so i can port to chatr please. thanks

Zed_k by Good Citizen / Bon Citoyen
  • 605 Views
  • 4 replies
  • 0 Bravos

Trying out Public Mobile's reception

If i sign up for a month of service with Public Mobile, is there a period of time when I can withdraw and get a refund if there is no usable signal at my home?  I have a very weak Rogers signal at the moment and I'm hoping for something better than t...

Selfy by Good Citizen / Bon Citoyen
  • 736 Views
  • 4 replies
  • 0 Bravos

Resolved! New Competitor

Happened to see a sports car with a hoarding of a new mobile company in town. It's called sugar mobile. Actually was quite amused to see it the other day near my apartment. Took help from my friend Google and saw the plans of this new entrant. Appare...

neo911 by Model Citizen / Citoyen Modèle
  • 1688 Views
  • 11 replies
  • 4 Bravos

Data rollover

I just joined and was wondering if the your unused data carries over as long as you are with PB?e.g  at the end of the 3 months term you have 2 gb unused does it over into the renewal?

kapinc by Good Citizen / Bon Citoyen
  • 768 Views
  • 1 replies
  • 0 Bravos

Resolved! network locked sim card inserted

hi,I travelled to north africa. I bought a sim card to used with my phone, Samsung Galexy S3 mini which I bought from Public Mobile. but i receive this message "Invalid SIM card.  Network locked SIM card inserted" and asked to enter "SIM network unlo...

mm84010 by Great Neighbour / Super Voisin
  • 3432 Views
  • 8 replies
  • 0 Bravos

Resolved! VOLTE

Why don't you guys have VoLTE? Bell has it? Rogers has it? My phone CAN have it, but the network needs to support it.

kutzki by Model Citizen / Citoyen Modèle
  • 3193 Views
  • 11 replies
  • 1 Bravos

Is it worth the change?

Hey everyone, I literally just discovered Public Mobile... I'm currently on Fido, paying $80 a month for 3GB data, I've been on Wind and Koodo before but wasn't happy with the connection I was getting even in Downtown Vancouver it was very slow and k...

lukemul69 by Great Neighbour / Super Voisin
  • 1552 Views
  • 12 replies
  • 2 Bravos

credit card

I tried to replace my credit card and i get this . my bank tells me the problem is with PM"Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has ...

Mutoo by Good Citizen / Bon Citoyen
  • 820 Views
  • 6 replies
  • 0 Bravos

Resolved! Got charged for 30-day plan but it reactivated previous 10-day plan

Hi! My account was suspended on 31st of August because I could not pay for renewal at that time. On September 1st, I tried to switch to a 30-day plan with unlimited province calling, global text and 1gb data which came up to 42$ plus taxes. My credit...

Falgadaba by Good Citizen / Bon Citoyen
  • 1556 Views
  • 11 replies
  • 0 Bravos
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