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11-02-2019 09:29 PM - edited 01-05-2022 07:50 AM
I paid $20 today to add data to my plan but unfortunately it was for US Roaming and not vaild in canada. I only stay in canada and would like to use that money to get add in canada. Is it possible to get refund or convert that data to the local network ?
Solved! Go to Solution.
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11-02-2019 10:22 PM
That sounds good . I am looking for a refund asap.
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11-02-2019 10:20 PM
@Sing0763 Being without data is HARD! Might consider asking them to up your plan too. As long as they approve the refund, you can spend YOUR money however you like!
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11-02-2019 10:20 PM
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11-02-2019 10:19 PM
I can’t see question mark in the bottom . I can ads $10 more if i somebody can switch that $20 towardsy payment for $30 to get 1 GB data
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11-02-2019 10:12 PM
@Sing0763 wrote:I repurchased the data and no funds available in my account. I only added $20 at that time and used it .
Then I would do what I said to add another $10 and click on the question mark in the bottom right to contact the mods to switch it for you. No guarantees but I am fairly confident they can do this for you.
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
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11-02-2019 10:12 PM
Contact a moderator as previously mentioned. You can ask them to renew your plan early if it makes better sense than the add on at $30.
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11-02-2019 10:11 PM
I have to wait 8 days more. I can’t wait for that long
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11-02-2019 10:10 PM
I repurchased the data and no funds available in my account. I only added $20 at that time and used it .
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11-02-2019 10:07 PM
@Sing0763 What situation are you in? There might be a better solution to your issue than the $30 1GB add-on. When is your renewal date? What plan are you on?
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11-02-2019 10:07 PM
@Sing0763 wrote:I paid $20 today to add data to my plan but unfortunately it was for US Roaming and not vaild in canada. I only stay in canada and would like to use that money to get add in canada. Is it possible to get refund or convert that data to the local network ?
@Sing0763, originally did you do the two-step process to purchase the add-on (add funds then re-purchase)? If you did and the addon is showing in your account I would add another $10 to your account contact the moderators and ask if they can switch and use the additional funds you added to top-up for the cost. If you have the $20 sitting in available funds just add another 10 and you should be able to activate the addon you want
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
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11-02-2019 10:05 PM
Refunds are not guaranteed as it's a prepaid service. But the @CS_Agent is often gracious even when you have made the mistake. Contact them and see what they can do for you.
Creating a support ticket:
Explain your issue to SIMON, seen below:
Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:
Click on "Submit a ticket" and the Moderator team will respond to your concern, usually within 48 hours.
Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team
About @Moderator_Team
Moderator Hours
Monday-Friday: 8AM- 12AM EST
Saturday & Sunday: 8AM-10PM EST
