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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Another AutoPay failure

Not holding out much hope but saw a thread that said I might get a quicker response posting here than contacting the mods directly if my account is suspended so thought I'd try. My AutoPay failed for an unknown reason so I have been without service a...

Resolved! No Network Connection on a new phone

I bought a dual sim phone - a Samsung A2 core. On my old Alcatel phone the network connection works. On the new phone it says "No network Connection". I've restarted it. The phone has software to manage a dual sim, and there is currently only 1 sim ...

Resolved! Can't set up voicemail due to this message

Hello, I just activated my 25/month plan with Public Mobile today.I am unable to set up my voicemail. I tried holding 1/calling my own number but instead of being prompted to set it up I get this message: "Sorry, we cannot complete your call, you do ...

Resolved! Referral Code

How do I get my referral code, please?.

Resolved! I want to see my Bill

I just switched to another provider and I wanted to look at my Public Mobile bills. However, when I log in, it says the account has been deactivated. Additionally, we set up preauthorized payment on our plan but we never got the $2 auto-payment deduc...

US Data only add on cellphone settings

I'm going to buy 500MB US Data, how to setup and how it works?My phone is Samsung s7, so how to setting my phone, I can use the data in US.Thanks

Resolved! Why did I get a text saying my phone is due on the 5th when it's not due till the 7th

Why did I get a text saying to pay on the 5th by 11:59pm when my plan is not due till the 7th?

Autopay fail/overcharge

My autopay failed for no reason and when I went online to manually pay, I selected the "amount owed" which was $108 yet now there is a higher charge on my mastercard. Can someone contact me about these two issues?

how to top up credit

trying to purchase add-on while travelling abroad. Need approximatly $22 extra in order to do so. How do I add credit to my account via credit card so I can purchase this add-on? I have asked several people to look with me and still we cannot fig...

Resolved! Want to change my email address because I lost my old email and can't remember my password

Resolved! Any word on eSIM support?

I know Telus doesn’t even have it yet, which is a shame, but I really hope before the year is up that eSIM support will be a thing with Telus/PM. Any rumours? Lucky has it and it’s got me considering their network, but I am really happy with what PM...

i'm planning to travel to south korea

I'm planning to travel to korea, so i'm gonna change my plan like $10 + international calling.so i wonder, the international calling add on is included "incoming & outgoing" or just incoimg or outgoing?i might have a really important phone call when ...

Locked Out, No Password

I can't remember my SelfServe password and every reset link they sent me was expired as soon as it arrived. Now I am locked out of my account for trying so many times. Help!

Resolved! If i change my $40plan to $10

If i change my $40 plan to $10 plan, do i lose my 1GB promo?because my plan will be smaller than before, so i'm worried about lossing that promo. Thank you

Your svc will not let me change my password and is not taking out my auto pay ? Why?

Resolved! Porting Number from Koodo

Hi there, Currently struggling to port my old number from Koodo. My account is still active there. I have looked up other threads on this topic but I think my situation is unique? I've attempted to port it myself on PM self serve, but whenever I ente...

Bell corporate phone number transfer to PM personal account?

Hello is it possibe to transfer of a corporate telephone number with bell is this possible? Bell has indicated that a corporate number can only be transferred to a personal plan with them. Any help would be much appreciated to make this a smooth tran...

Resolved! Huawei P20 Pro

I have read other postings that state Huawei P20 Pro works for public Mobile. However, when I start the process of phone verification Huawei is listed but the model P20 Pro is not available to select. What does one do here?

Resolved! Does PM support 411?

Hey, The title says it all. I am inclined to think that if you have enough money on your balance that 411 is feasible.

Resolved! Referral code didn't work...

I'm a long time public mobile member and signed up my youngest to the service with a basic $15 plan in a store. When it came time to input my referral code, which i got from my account, it wouldn't accept it... and so we signed up since I was in a ru...

Resolved! Add on purchase , wrong one

I purchased wrong add on. How can I correct it

Unable to Process Transaction

Cannot payoff outstanding balance from an account that missed a payment due to creditcard maxing out. This was less than a week ago. I recently moved as well, but i have tried with both addresses to pay adding a new card as well as updating the card ...

Not receiving incoming text us roam plan just ended

My us roaming plan has expired last night. Incoming text messages has not been working since. Checked the apn name. Tried exiting public mobile then re registering to network. Tried sim removal. Used a friends sim in my S9 and it worked no probl...

keep your old number

I refer a friend change PM . she did online yesterday . after done , she can call out but can't answer the call . Finally she find the reason : the old number she didn't used 3 months ( FIDO ) so the number already frozen . now she can only us...

the auto pay reward is said to be there but will not apply to my account

It is neccesary to apply to the 2 dollar reward from auto pay to my account so that I pay have the same plan again if possible. Is there an administrative worker on the moderator team that would or could kindly help me get the auto pay reward to fil...

Phone plan

I had the 1gb plan when i first signed up then for the summer switched to the 4gb plan just wondering if i could change back to the 1gb plan

Resolved! Reloading my account with credit with a voucher.

How can I get my account to reload credit with a voucher onto my prepaid balance? It is like an prepaid loadability in prepad.selfserve.com has dropped I know how to do it but the functionality has been wiped and it is lagging very badly. I suppo...

Resolved! list of friend referrals

is there a way to look up the friends you have for referal rewards?

Has everyone received one time 1G data bonus yet? I have not received yet. My account is in active.

Has everyone received one time 1G data bonus yet?I have not received yet.My account is in active since early 2018.I am using $25 monthly plan.

Resolved! Plan disabled without notice, currently on Autopay

Hi, I joined PM back in March and today I had a notice of a new voicemail so I went to check and couldn't dial out because I "Don't have an active plan" my account. I logged into selfserve and there is a warning box that says my service has been sus...

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