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I'm not a new customer, so i'm not sure if the plan applies to the old customer. Basically, i changed my old plan to the new plan. Unfortunately, it couldn't be done right away because of the renewal date (17th of sept). Now, i got the 30$ plan, but ...

I transfered to koodo last month due to price increase of 5$ in old legacy program. Now that i see better plan on public mobile, i wish to take it. Unfortunately, i'm unable to get the plan on my old account email address. Is there any ways to fix it...