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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Intermittent service + no data after Chatr port

Hello! Ported from Chatr and didn't get an error like others have. Payment went through, plan looks like it's active, and I'm able to send/receive calls and SMS, but my data does not work (even after entering APN settings) and my cell service is int...

Port from chatr, I can make a phone call with new SIM but can't receive call.

My chatr SIM card is still working. When I was using Public Mobile SIM and call my number, it directed to voicemail immediately. Please help.

Questions regarding pre-port

Hi all, I've requested a port to the mods for my Koodo prepaid account (it can't be done through self serve, apparently - tried many times through different browsers on different days). First, my Koodo plan cycles soon. Do I need to pay my bill to be...

SIM activation error so need to port a PM phone

Webpage froze during SIM activation so I am unable to get the PM phone number originally selected. I chose another PM number for the moment and submitted port request for the original number. Issue still not fixed yet. Any MOD can help me?

Changing sim that is not completely ported

Will the porting stop if I change the sim into a new one? I ported my Fido number to PM but until now it is not ported completely. I've messaged all the moderators a couple of times but I never heard anything from them. I'm thinking of changing the s...

can't receive calls or texts

Looks like this is a common problemI have tried restarting my phone with and without the SIM card but no luck. I can make calls and send texts but can't receive either.Also, I cant email directly as the contact information page keeps informing me my ...

I have ordered a SIM card on Nov 14 and got order shipment email on Nov 16 but did not get it yet

Have not received it till today, I need to activate it with promo plan that got expired on Nov 20th, if I don't get it this week, is there any other way to get a new SIM and activate it with the promom plan?

Porting from Bell pre-paid

Hi mods, I ported my the number from my Bell prepaid account a few days ago and I still cannot receive calls. I emailed the customer service/support and still hasn't got a reply. It is causing a lot of inconvenience so I decided to change my number, ...

Porting number from Speakout

I activated my Public Mobile account and plan on November 17, submitted a request to port my number from Speakout and failed because of missing PIN number. I then submitted a SIM activation ticket back on November 18 with the correct PIN number and I...

Resolved! update credit card info

@Shazia_K, i need to update my credit card info for my autopay. but when i loggin and tried to change it online, it shows "Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase could not b...

@Shazia_K Follow up on Porting Issue

@Shazia_K Hi Shazia, You mentioned to me earlier that there was 2 port in request for my one number with my old provider...and that is the reason that my port cannot be completed. So I called Rogers and spoke to their porting centre and they told me ...

hello @Shazia_K , It's been a week and not receiving incoming calls

It's been a week, I am not receiving any incoming calls and none of people from PM responding. It's brutal.

Did i lose the promo plan?

My plan says that im paying the 186$ plan even though i set up the plan change for the 120$ plan on my next cycle. November 22 was my new plan cycle and when i woke up to check it, it said my account was suspended and i had to pay the remaining balan...

erreur d'activation

hi, a friend of mine activated yesterday but she does not have service since the moment she activated. could you please tell me if the activation really went through?

Day 6 still no texts or incoming calls

Apologies for bogging down the forum with another request but @Shazia_K and @Mary_M, I've sent you a PM of my info. There is an issue porting my number from Freedom/Wind Mobile. I can't receive calls nor send/recieve text messages. Thank you in advan...

Resolved! Can't use phone for calling or texting

Something happened to my account. This morning and afternoon it worked fine but now I can only receive mms messages

Misclick when registering, not receiving texts

Hi, I misclicked when registering for my 90 day service and did not include the unlimited texting option. I tried emailing customer service to address this over 6 days ago and they have not responded yet. I had to buy a plan add-on for texting since ...

Day 9 still no incoming calls

I saw people getting support in the community so might as well give it a shot@Shazia_K @Mary_Mplease help me with my porting issue ive private messaged youabout my account details already. Your help is appreciated!

Porting problem

My number from Wind still hasn't been ported, its been over a week. Can @Shazia_K look into this please? I sent you a message last week with my info. Thanks.

@Mods, Porting Issue from virgin mobile to public mobile

@Shazia_KHi shazia, could you look into my porting problem? I sent all the required information in a private message a few days ago to yourself. Any help will be much appreciated. Thank you!

Account suspended after two weeks for no reason.

I prepaid for a three month plan and after two weeks my account says it's been suspended. I also paid for US roaming talk and data and these appeared on my add-on summary. However, after one week they disappeared and here I am in the US unable to use...

Almost a week and still no service

I've been a week with no service at all. Porting my number from koodo failed and both sim cards from PM and koodo doesn't work. Help@Shazia_K

Thanks to MODS

my activation problems are over, thanks to Jeremy and Shazia, hope others are getting there problems taken care of.

Resolved! @Shazia_k - Rogers port, what did I miss?

@Shazia_K Could you take a quick peak at activation state and let me know what I'm missing or missed? Sent a PM a few days ago with all account info.

Resolved! @Mods - could you check my port from Rogers please....

@Shazia_K

Failed Activation Card charged

I activated my promotion plan on 18th of November and by mistake I chose a wrong plan. But the activation failed so nothing has been working but my account is already charged. I messaged the mod but no one has got back to me yet. Please if anyone ...

It has been almost a month. Still Porting Issues.

Hi there - I signed up for Public Mobile almost 4 weeks (and ported) ago but my old Cityfone account is still active. I cannot receive any texts or phone calls. I can make calls and I am using Public Mobile LTE network. I am pay 2 bills right now. I...

Whle we wait for ports to complete - Silver lining

I know many of you are waiting for your port to be fixed, just like me @Shazia_K plug. While we wait, please post your silver lining story below. SpoilerMine? I can call out to my wife, but she can't call meMine? I can call out to my wife, but she ...

Which channel is first line of customer service

@Jeremy_M or anyone, Which channel is the prefer method for account/activation/porting related issue?I am confused as to where I direct people to: Webpage> Get help> contact us or Private message mod from here?

Resolved! Throw me a bone - 8 days porting issue.

@Mary_M @Shazia_K @Caroline_D Hello Mods, It's been 8 days since I've sent a PM regarding issues with porting my Roger's Number. Looking for someone to bail me out. Thank you.

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