Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
OK apparently the number being transfered has to be active.. Rodgers has reactivated the number so it can be transfered to Public Mobile as per instructions of TIcket person (number works except could not accept incoming calls) Thanks....
I sign up with new line (for my dad) with my credit card at the store. when i get home, i change the credit card to my dad's credit card, i never get the the $2 credit. on the status, it mention my plan is on the "dynamic Autopay" not sure what does ...
Greetings, I do like the new revamped look of the website and self service portal but I was drawn to confusion with the wording and implementation of the included taxes with credit card payments. The bottom of the page states: "† Credit or Visa Debit...
Hi all, SORRY up front for the long winded message! I started by signing up my step mom with PM on Oct.04 with no issues. Account was created and asked for new number. I did not provide an alternate contact number. Also I did nothing with our existin...
Is it possible to call forward to a Japanese number? The call forwarding instructions note that the number must be a ten digit number. Calling from Canada the number of digits including the international long distance prefix is likely to be over 12...
Hello, I have satellite internet through Xplornet in a rural area of Ontario at my cottage. Prior to switching to Public Mobile I was with Telus mobility and when I was at my cottage I would still be able to use my Telus mobility cellphone, connect t...
Travelling to the US for a single day and would like to use my Public Mobile service while there. Is this possible, what is the upcharge and how do you pay it??
Hello everyone, Glad to be on board with Public Mobile (PM)!I activated my SIM and have been enjoying PM for a few days now with a new phone number (automatically assigned when I created my account). Now, since I'm happy with the service, I have just...
Hello, I was out of town for two days and my text and e-mail function suddenly stopped working. I can still make and receive phone calls. I received a text from PM that there was a problem with their server but I have no way of getting in touch with...
Hello, I Tired to change my plan to the $60 traveller plan . I added the required amount to my account but for some reason it renewd my old plan and i think i am charged twice. Can someone look into my account and let me know.
Hi guys,I was filling up my activation form, and before i could finalize to the last step, my toe accidentally touched the power button of my computer. now when i try to sign up again, the system is saying that my sim number is already used! it is no...
I have an unlocked Samsung Galaxy S5 Neo. I just transferred and activated my Public Mobile accound. I tried to use the new SIM card in the phone but "Invalid SIM card. Network locked SIM card inserted". How do I fix it?
I have been trying to reconnect my Koodo account and I noticed Public and Koodo have the same customer service number. How can I differentiate between them? PS I love Public, Koodo is an alternate from before.
I haven't been on in a long time. I click the self-serve link and I just see a blank page. I see in announcements that maintenance is expected but that isn't supposed to start until the 7th and it is just the 5th.
Whenever I can any Canadian number, I got message that "We cannot call long distance call, add the long distance add-on". Why could this be happening? I am on the $10 plan.
This morning my autopay didnt go through for some reason. I tried manually adding a payment over 20 times, tells me it cannot verify my card but my card has never changed. I removed the card and now I dont even have the option for autopay, just to pa...
Hi there. I am activating my Public mobile simcard and trasferring my phone number as a new Public Mobile Client. I've bought a sim card, filled in all the forms at "activate.publicmobile.ca", have chosen my plan, filled in all the payment details an...
I paid my account 2 days before due date with pin # and received confirmation. Yet my account was suspended on the due date. Has anyone else had this issue...I'm very concerned that this could be a recurring problem.
Hello Everyone. I hope someone can help me as I am stumped as to what to do about this. My aunt gifted me her old phone (Samsung S6 edge+) when mine started to go on the fritz. I got it factory reset and everything but when I went to put in my publ...
"From Sept 23 – Oct 06, 2019 refer your friend to Public Mobile and both you and your friend will receive a one-time $10 account credit! See the Community for more details."Cut and pasted the above - but can't seem to find the rules.Somewhere I think...
Browsing is fine, but when I need to send an email out it goes into Gmail's "Outbox" folder and it continually has a status that goes from "Sending.." to "Queued." Do I need to set something up?
Hi,I ported yesterday a number and it became active on PM SIM. Then I called Freedom Mobile to pay off all outstanding amounts and cancel the account. It was vaguely mentioned that they will port my number back Freedom. Now I see that I have PM numbe...
