[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Issue after Changing Phone Number: Cannot be Called or Receive SMS
Hello everyone, Glad to be on board with Public Mobile (PM)!I activated my SIM and have been enjoying PM for a few days now with a new phone number (automatically assigned when I created my account). Now, since I'm happy with the service, I have just...
Broken text/e-mail function. Help!
Hello, I was out of town for two days and my text and e-mail function suddenly stopped working. I can still make and receive phone calls. I received a text from PM that there was a problem with their server but I have no way of getting in touch with...
!!!
Hi just letting you know I didn’t cancel my account with public mobile.
Stuck on Payment page registering a new SIM card and account
stuck on the payment page waiting for new account payment... been like 20 minutes HELP
change a plan
Hello, I Tired to change my plan to the $60 traveller plan . I added the required amount to my account but for some reason it renewd my old plan and i think i am charged twice. Can someone look into my account and let me know.
Resolved! lost power while filling up the activation form
Hi guys,I was filling up my activation form, and before i could finalize to the last step, my toe accidentally touched the power button of my computer. now when i try to sign up again, the system is saying that my sim number is already used! it is no...
Resolved! I need to export the "Call Usage History" for 180days or 360days
Hi sir, Please help me to export my "Call Usage History" for 180days or 360days.This is important since I need it to Renew my Health Card.Thank you.
Resolved! SIM Card Inserted Locked
I have an unlocked Samsung Galaxy S5 Neo. I just transferred and activated my Public Mobile accound. I tried to use the new SIM card in the phone but "Invalid SIM card. Network locked SIM card inserted". How do I fix it?
Resolved! Public or Koodo customer service
I have been trying to reconnect my Koodo account and I noticed Public and Koodo have the same customer service number. How can I differentiate between them? PS I love Public, Koodo is an alternate from before.
Is self-serve down... or is it just me?
I haven't been on in a long time. I click the self-serve link and I just see a blank page. I see in announcements that maintenance is expected but that isn't supposed to start until the 7th and it is just the 5th.
No call going out
Whenever I can any Canadian number, I got message that "We cannot call long distance call, add the long distance add-on". Why could this be happening? I am on the $10 plan.
Resolved! AutoPay didnt go through, and cannot manually pay
This morning my autopay didnt go through for some reason. I tried manually adding a payment over 20 times, tells me it cannot verify my card but my card has never changed. I removed the card and now I dont even have the option for autopay, just to pa...
Resolved! Activation
Hi there. I am activating my Public mobile simcard and trasferring my phone number as a new Public Mobile Client. I've bought a sim card, filled in all the forms at "activate.publicmobile.ca", have chosen my plan, filled in all the payment details an...
Resolved! Porting a phone number
I just switched from public mobile to chatr, however I’m unable to port my phone number over because I can not get my public mobile account number
I paid my account 2 days before due with pin # received confirmation. Yet my account was suspended!
I paid my account 2 days before due date with pin # and received confirmation. Yet my account was suspended on the due date. Has anyone else had this issue...I'm very concerned that this could be a recurring problem.
Resolved! I need a PUK number to unlock my SIM
Resolved! Gifted a phone that is locked but I don't know to which carrier
Hello Everyone. I hope someone can help me as I am stumped as to what to do about this. My aunt gifted me her old phone (Samsung S6 edge+) when mine started to go on the fritz. I got it factory reset and everything but when I went to put in my publ...
Resolved! Refer a friend $10 promotion rules?
"From Sept 23 – Oct 06, 2019 refer your friend to Public Mobile and both you and your friend will receive a one-time $10 account credit! See the Community for more details."Cut and pasted the above - but can't seem to find the rules.Somewhere I think...
Some issues with Data and Gmail
Browsing is fine, but when I need to send an email out it goes into Gmail's "Outbox" folder and it continually has a status that goes from "Sending.." to "Queued." Do I need to set something up?
Resolved! Porting a number from Freedom mobile
Hi,I ported yesterday a number and it became active on PM SIM. Then I called Freedom Mobile to pay off all outstanding amounts and cancel the account. It was vaguely mentioned that they will port my number back Freedom. Now I see that I have PM numbe...
Cost of plan
My plan is 45.00 a month why is my account being charged 57.50 to be topped up?
Resolved! Wrong calling plan
I’m new to public and just came on line...After reviewing my account I see that I was not put on the account which I purchased at the time . I came to Public because they offered a new plan which included calling to and from the U.S. I had ordered th...
Re: Cannot Send Text Messages
My texting messageing isn't working. I set my own phone up last night through you guys and it lets me make calls and my data works. But texting doesn't work. I can't receive or send text messages and I'm not happy about it at all.
rewards
I got $1.00 but not $10.00 Sept 30 2019
Data not working - PM not selectable on APN
Data is not working on my wife's Polaroid A500 phone. Looked at the APN settings for Public Mobile, all correct. But the option for PM is not selectable! Please see attached screenshot. Does this mean the phone is not compatible? No problem with phon...
Resolved! Do I still get referral rewards using the same credit card?
Do I still get referral rewards if I activate a new PM line for my wife using the same credit card I have for my PM account? I already have auto-pay in my acount, can she still get the auto-pay reward if I set-up auto pay for her using the same credi...
Resolved! bring back the phone compatibility check using IEMI
So right now I can't know for sure if the phone my brother in-law has is compatible with PM as checking through IEMI is no longer available through the PM website. The best match I have on the website is "Samsung galaxy express prime" while my in-law...
Order an add-on
Am a bit confused. I have read to top up (fund) account BEFORE you order an add-on. When I first started a few weeks ago I ordered the 500 minute add-on and it took me to a screen to pay for it AFTER I ordered it. I do have auto-pay and my 500 mi...
