[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
No call going out
Whenever I can any Canadian number, I got message that "We cannot call long distance call, add the long distance add-on". Why could this be happening? I am on the $10 plan.
Resolved! AutoPay didnt go through, and cannot manually pay
This morning my autopay didnt go through for some reason. I tried manually adding a payment over 20 times, tells me it cannot verify my card but my card has never changed. I removed the card and now I dont even have the option for autopay, just to pa...
Resolved! Activation
Hi there. I am activating my Public mobile simcard and trasferring my phone number as a new Public Mobile Client. I've bought a sim card, filled in all the forms at "activate.publicmobile.ca", have chosen my plan, filled in all the payment details an...
Resolved! Porting a phone number
I just switched from public mobile to chatr, however I’m unable to port my phone number over because I can not get my public mobile account number
I paid my account 2 days before due with pin # received confirmation. Yet my account was suspended!
I paid my account 2 days before due date with pin # and received confirmation. Yet my account was suspended on the due date. Has anyone else had this issue...I'm very concerned that this could be a recurring problem.
Resolved! I need a PUK number to unlock my SIM
Resolved! Gifted a phone that is locked but I don't know to which carrier
Hello Everyone. I hope someone can help me as I am stumped as to what to do about this. My aunt gifted me her old phone (Samsung S6 edge+) when mine started to go on the fritz. I got it factory reset and everything but when I went to put in my publ...
Resolved! Refer a friend $10 promotion rules?
"From Sept 23 – Oct 06, 2019 refer your friend to Public Mobile and both you and your friend will receive a one-time $10 account credit! See the Community for more details."Cut and pasted the above - but can't seem to find the rules.Somewhere I think...
Some issues with Data and Gmail
Browsing is fine, but when I need to send an email out it goes into Gmail's "Outbox" folder and it continually has a status that goes from "Sending.." to "Queued." Do I need to set something up?
Resolved! Porting a number from Freedom mobile
Hi,I ported yesterday a number and it became active on PM SIM. Then I called Freedom Mobile to pay off all outstanding amounts and cancel the account. It was vaguely mentioned that they will port my number back Freedom. Now I see that I have PM numbe...
Cost of plan
My plan is 45.00 a month why is my account being charged 57.50 to be topped up?
Resolved! Wrong calling plan
I’m new to public and just came on line...After reviewing my account I see that I was not put on the account which I purchased at the time . I came to Public because they offered a new plan which included calling to and from the U.S. I had ordered th...
Re: Cannot Send Text Messages
My texting messageing isn't working. I set my own phone up last night through you guys and it lets me make calls and my data works. But texting doesn't work. I can't receive or send text messages and I'm not happy about it at all.
rewards
I got $1.00 but not $10.00 Sept 30 2019
Data not working - PM not selectable on APN
Data is not working on my wife's Polaroid A500 phone. Looked at the APN settings for Public Mobile, all correct. But the option for PM is not selectable! Please see attached screenshot. Does this mean the phone is not compatible? No problem with phon...
Resolved! Do I still get referral rewards using the same credit card?
Do I still get referral rewards if I activate a new PM line for my wife using the same credit card I have for my PM account? I already have auto-pay in my acount, can she still get the auto-pay reward if I set-up auto pay for her using the same credi...
Resolved! bring back the phone compatibility check using IEMI
So right now I can't know for sure if the phone my brother in-law has is compatible with PM as checking through IEMI is no longer available through the PM website. The best match I have on the website is "Samsung galaxy express prime" while my in-law...
Order an add-on
Am a bit confused. I have read to top up (fund) account BEFORE you order an add-on. When I first started a few weeks ago I ordered the 500 minute add-on and it took me to a screen to pay for it AFTER I ordered it. I do have auto-pay and my 500 mi...
Resolved! Roaming not working in the US
Hello there seems to be a problem with roaming to th USA on my account. my wife is also with public mobile and I loaded her account without any issue. It is working for her. yes, I loaded money in my account and then added the add on. Yes the add on ...
Resolved! Referal bonus after Friend Acrivate a line
Is it possible to get referal bonus afte my friend already active a line? One of my missed to mention referal at the time of acrivation
Registration failed at payment screen and now saying invalid sim
Help, new to public mobile, followed all the steps, asked to use my current Telus number, and then when I completed the payment screen, I got a message saying “the page you are trying to find does not exist or invalid link??” Pushed back and the had ...
Resolved! Re-activate old sim
Can I activate old sim? If so how can I do this. I would like my old number back. Hadn't been used for about 5 mths due to travelling overseas!
needing plan advice
Hello. I have a plan which I built myself and it consists of unlimitted talk to the United States and Canada, unlimitted texting and 500 Megabytes of LTE data. My room mate wants to get her own phone but this plan does not exist. what is the closest ...
Resolved! Hello
Just trying to figure how to auto pay
Resolved! 2 numbers under 1 Freedom mobile account, how to port only 1 number
Hey Everyone!I am interested to join PB. I currently have 2 lines from Freedom mobile. They are under 1 account number. How can I port only 1 number to PM? TL;DR: Have 2 numbers under 1 Freedom mobile account. I want to bring only 1 number to PM.Plea...
Resolved! credits
Does PM do per line or per account? My husband and I both have phones but different online acts but same bills. If we exceed the plans credit on one line does it go to the second line? He he has the $45 plan I have the $30 plan
Paying for Plan before New Cycle Start
Hi there, I pay $40.00 /month for unlimited talk and text also 4.5GB of dataMy plan will expiry and restart October 11th 2019, however in the past when I have put money on my account BEFORE it ends, nothing happens. Is there a way to put money on ...
Resolved! Pre-made plans pricing
I have been using Public Mobile for almost 3 years now and I am trying to get my parents to switch over. I went to make a plan for them and found that the site has changed and you can only choose from pre-paid plans now. When I purchased my plan, the...
