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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1767 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3489 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32934 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 44738 Views
  • 182 replies
  • 30 Bravos

Ordered a sim on the 30th. Still haven't received anything :S

Ordered a sim card on the 30th and still haven't received anything. Current status as of today: Your shipment is confirmedWe've accepted your order, and we're getting it ready. Come back to this page for updates on your shipment status. Order updates...

wikhaider by Great Neighbour / Super Voisin
  • 1161 Views
  • 3 replies
  • 0 Bravos

Accuracy of information?

I'm apprehensive about fanning the flames on what is still a vehemently controversial topic, but I am seeking information.  I understand this is still a sensitive issue, and I understand how angry I'd be if I felt betrayed or deceived. Many people ha...

Korth by Mayor / Maire
  • 1177 Views
  • 7 replies
  • 1 Bravos

Setting up auto responder while overseas

Brain trust I need setting up auto responder while overseas. I need it specifically for answering machine and text. I will not be using public mobile sim while away. So when ppl call me I want them to hear a auto message telling them what I want to s...

rt345 by Good Citizen / Bon Citoyen
  • 2387 Views
  • 5 replies
  • 0 Bravos

Resolved! Phone can't recieve texts since 1 day ago

Hi, I've been with PM for over a year now but out of the blue I haven't been able to recieve any texts since yesterday. I can send texts and make calls but I can't recieve texts. I can recieve calls though. Does anyone have any idea what's going on?

umiman by Great Neighbour / Super Voisin
  • 1295 Views
  • 3 replies
  • 0 Bravos

I can't make a call

HiI have a number registered in Ottawa/Hull because living in gatineau.  Unfortunaletaly I'm not able to call in Quebec. Can you help me?thanks.

nal by Great Neighbour / Super Voisin
  • 1761 Views
  • 7 replies
  • 0 Bravos

Resolved! Rewards not applied consistently

Just reviewed my payment history for the past year and found the rewards summary didn’t match the amounts applied to my bill. Also the rewards applied changed from billing cycle to next when there should be no changes. How can we solve this?

mark33 by Great Neighbour / Super Voisin
  • 1067 Views
  • 2 replies
  • 0 Bravos

Koodo advantages/disadvantages?

Was just wondering what would be the advantages and disadvantages to switch to koodo? I have the 12GB/120$ three month plan but could switch to koodo for 4GB/40$. 

ericdvan by Good Citizen / Bon Citoyen
  • 6530 Views
  • 37 replies
  • 1 Bravos

Resolved! Invalid Number error when porting from PC mobile

I got my SIM today, ordered new PM number first (as instructed for PC Mobile users) and now try to port my number from Self Serve. When I enter my number, I get "This number is invalid" error". My PC mobile account/number is active and valid. Please ...

aroytbur by Great Neighbour / Super Voisin
  • 2412 Views
  • 8 replies
  • 0 Bravos

PSA: Check your referral rewards!

I just checked my referral rewards in the midst of all this plan change chaos and I have ZERO now, even though I know for a fact that none of them have switched from Public Mobile. Good thing I keep records of who I've referred. I will be contacting ...

shrimpdude by Model Citizen / Citoyen Modèle
  • 2078 Views
  • 9 replies
  • 3 Bravos

phone lost

I am Sathacharam Vallipuram lost my phone a month and agophone number xxx xxx xxxxI have a public mobile phone where cannot insert sim.need a direct connection.Thanks

6477690966 by Great Neighbour / Super Voisin
  • 1449 Views
  • 8 replies
  • 0 Bravos

Resolved! Numbers of customer s

How many customers does Public Mobile have .....Thanks for any valid numbers if you Know ..   Regards 

guinness22 by Great Citizen / Super Citoyen
  • 1759 Views
  • 7 replies
  • 0 Bravos

Resolved! Overpaid for the third time (2 package renewal, 1 roaming to the us)

Hi there,I've been with Public for half a year now, and just had my second Auto renewal. For the second time I noticed that the package I have cost more to auto renew than to just pay a new one ($150 for auto renewal for three months, vs $135 from sc...

Gonenh by Great Neighbour / Super Voisin
  • 1451 Views
  • 3 replies
  • 1 Bravos

Forgive and forget?

After the latest fiasco, would you:Forgive and forget,Proceed with caution,Leave when opportunity presents, orFk this I am leaving?

Acekiller by Deputy Mayor / Adjoint au Maire
  • 5642 Views
  • 44 replies
  • 1 Bravos

Dave letter

PM has about 160000 customer s. Telus has 12 million . So perhaps they may give PM customer s.   A final chance to move over to Koodo before 2019.  Telus Koodo and original Pm with call centre and new Pm no call centre . So 4 different services under...

guinness22 by Great Citizen / Super Citoyen
  • 1401 Views
  • 10 replies
  • 0 Bravos

Going to switch to Koodo anyways

Anyone here think maybe the switch to Koodo is the better choice now anyways?  I think i will do it. My 3 month is just about due by March 15, the plan is almost the same (i pay on average now $37 on PM). Koodo will give me $100 and $50 referral cred...

shawnie_boy by Model Citizen / Citoyen Modèle
  • 1905 Views
  • 8 replies
  • 2 Bravos

PM's 90-day 12Gig $120 vs $40 offer on Koodo

Does anybody have the complete comparison of the Fall 2016 plan ($120 12Gig 90days) versus what is being offered on Koodo as an alternative? Is it correct to say that if one has no referrals, he will only be missing out on the autopay credit? What am...

evergreen by Good Citizen / Bon Citoyen
  • 1683 Views
  • 8 replies
  • 1 Bravos

When/how do I get refund after switching to Koodo

Hi Mods, so I made the switch to koodo per suggested action by Dave's text before receiving the 2nd text right after I was charged by PM $120 for the next 3-month service (I was on $120 90-day 120GB plan). Could you tell me how/when I will get my $12...

siul8er by Good Citizen / Bon Citoyen
  • 2045 Views
  • 8 replies
  • 1 Bravos

Koodo offer

Might it be possible to get Koodo 4 GB plans if I on old legacy pm plan .1 GB 43 a month . Thanks Dave 

guinness22 by Great Citizen / Super Citoyen
  • 789 Views
  • 3 replies
  • 0 Bravos

activating sim card

have been with public mobile a long time.  Its ALWAYS BEEN AN ARDUOUS PROCESS TO DO ANYTHING ONLINE WITH IT....today, I'm trying to activate a new sim card for my sons phone.  Filling out the long form but it just keeps coming back with the passwords...

bullcrap1 by Good Citizen / Bon Citoyen
  • 890 Views
  • 6 replies
  • 0 Bravos

Anybody able to get Koodo 4GB offer on a NEW line?

Was anybody able to get the Koodo 4GB $40 for PM users offer on a new line using the code? I'm sticking with PM (for now) but would possibly get another line.  Yes I'm aware the text said for my # only but wanted to see if anybody was successful in s...

torontokris by Town Hero / Héro de la Ville
  • 2966 Views
  • 19 replies
  • 0 Bravos

Resolved! I do not work here

Oh for the love of .... Ok since I have been sent requests to clarify through direct messaging on both this forum and on the other board I will state it simply and for the record I AM NOT AN EMPLOYEE OF PUBLIC MOBILE Not nowNot ever You conspiracy nu...

kav2001c by Mayor / Maire
  • 3448 Views
  • 23 replies
  • 6 Bravos

People who switched to Koodo...start your complain to CCTS

I have already submitted my complaint to CCTS how Public Mobile's immature mischiefs caused me switch to Koodo. Submit your complaint to claim back PM fall promo 2016 plan if you have switched to Koodo already. You got nothing to lose anyway right? h...

Civic_E by Model Citizen / Citoyen Modèle
  • 2883 Views
  • 12 replies
  • 4 Bravos

Switched to Koodo Already

Again what a joke by PM!!!!I had to switch to Koodo because my due date was on Feb 16 and I did not want to pay for another 90 days...so i moved. Will there be any way to move back to PM for the same plan?Should I complain to CCTS for mischiefs by PM...

Civic_E by Model Citizen / Citoyen Modèle
  • 2345 Views
  • 9 replies
  • 1 Bravos

Resolved! Galaxy S7 Edge + Clean Base Android

Anyone know of a reliable site where one can get a copy of Android installed for an S7 Edg?  Had this phone from Roger's and it still has its bloatware on it. Would love a clean Android only copy of the OS if it's possible    Thx Tim

timmmmeh by Great Citizen / Super Citoyen
  • 3394 Views
  • 7 replies
  • 0 Bravos
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