Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Trying to add voucher and won't let me.
Hi guys,I've set up a temporary phone number as I've heard that's the best thing to do before porting. I was wondering how long my landline # will stay active after I send in my porting information via public mobile self serve. I've read it may take ...
A mistake was made and I had to switch back to Public Mobile. In doing so the transfer of my number didn't work out, so I got a new number. But when I got home I went and changed the number myself t my old one, the trnasfer being successful. My old n...
Went to authorized public dealer yesterday and they help me setup new/acitvate new account and port over my resident phone number from CIK telcomm. The account was succesfully setup and I rec'd confirmation email that succesfuly activation. Got text ...
Trying to add voucher and it says I can't add it
Hello,My text messages are not sending. I am able to receive them fine. But, nothing I am sending is going through. My calls are working fine also.I tried to reboot, same issue. My account payments are also up to date.Please help me. Thank you to all...
Help! I have 3 cell accounts. I was short funds for my payment. Now I can’t (don’t know how to) reconnect my service. Post moved to Paymemts from Retail by stonechucker.
Can a US roaming data add-on be used in Canada? If I am going to use the data within 10 days, it is cheaper to buy a gig of US roaming data ($20) as opposed to a gig of "Canadian" data ($30). I realize that the Canadian data carries over but if I u...
MMS failing. We have three different PM subscribers, SIMS, plans and accounts. 3G and LTE data plan subscriptions both fail, though 3G may be the dominate data scheme. Three different phones -- one apple, one android samsung, and one android OnePlus....
Hi, My 12GB data plan apparently ran out in 2 months, but my usage history shows I used less than 3GB in the past 3 months so I don't know why I received a sms saying I don't have any more data. Also, my plan details don't show if my 12GB of data ...
I convinced my husband to join Public Mobile and he inserted his new SIM card into a new phone last Tues. When it hadn't switched over by Thurs, he contacted a moderator. They are apparently "looking into it" but his new phone STILL hasn't switched o...
Hi, Is call forwarding available for $10 and $15 pre-paid plan? Thanks.
Last month, when I purchased this plan, it said I’d receive 5GB in add-ons every month, with a total of 6GB. However, this month, it didn’t show this data and only stated that I have 1GB. How come?
Hello fellow PB users,I have just switch no more than 1 hours ago from the 4.5GB+500MB bonus 30 day 3G plan to a custom made 67$ 6GB 4G/LTE plan with Unlimited Calls Canada Wide and Unlimited text messages Internationally. I can clearly see the chang...
l switched from sasktel to public mobile 5days ago, l could not receive call on my phone but l can call out, what should l do?.
In a moment of stupidity, I went back to Fido when they offered me 8GB for $45 and 1000 long distance minutes. Can I port my number back and use my old Public SIM card and return to Public Mobile?
Hi,I just got my sim activated and I have tried to port to Public mobile but it's not going. It sends me to the Public Community. What can I do?
I have lost my email address/login info, I tried the one that I thought I registered with self serve, but it no longer lets me log in. I have a new email address I'd like to use, if anyone could help, it'd be greatly appreciated. Thanks in Advance, ...
Hello,Recently (2-3 weeks ago) I've purchased a 1GB data add-on while still having some data left from the previous 1GB add-on purchase. Couple of days ago I realize my phone has no data, and when I log into my account indeed it shows no data. This s...
Hey so been with public for a couple weeks and decided to Port my number from my old carrier. It went through and I can now call and people see my ported number but if anyone calls me it doesn't ring on my phone. Regardless if they use my ported numb...
Purchased an 1 GB US Roaming used up before expired. Now need another 1GB in the States.Option on add-ons page is not available.Can a mod please help? Thx!
Please help. The sim number is no longer valid.
Hi, Does setting up autopay through visa debit count as a Pre-authorized payment? Thanks
I was expecting to receive a paper bill....and now I can't text or call.I don't know what my password is to login. I'm not able to select what's my password, as the email address that is linked to my account I never use, and can't get in to check tha...
Hi need help, just switched from Bell to PM. Everything is working except receiving calls. It goes straight to VM. It’s been more than 17 hours. Please need help ASAP. I need my phone for work
Good morning, I m a little confused on how AutoPay works. Does it only automatically apply payments from my 'balance', as opposed to charging my credit card? If so, I have to keep adding to my 'balance' every month? vs having the payment simply hit m...
Does public mobile accept amex as autopay?? I tried registering it but it keeps failing
How do I request a refund or credit to my account? US data and roaming did not work the entire week I was in Montana it worked previously on my trip to Arizona so I know how to purchase it and add it properly. I rebooted and continued to try and tro...
Incoming calls coming in, I think the problem is minutes are used up.If I want the service continue right away should I use top up my plan button to continue?Rather than change my plan on nex billing cycle? Thanks
iVE BEEN A AUTOPAY CUSTOMER FOR YEARS AND MY PHONE WAS SHUT OFF SAYING MY BILL WAS NOT PAID. iDIOTS !!!! SO RE-ENTERED MY AUTOPAY APPLICATION AND MY PHONE IS NO ORKING BUT MY WIFI IS NOT !!!!! iM PAYING FOR THIS AND WANT A NUMBER TO CALL CUSTOMER SER...
