Can't enter my account

[mathieu456]

What can I do if I can't enter the "my account" section because it's deactivated

[Anonymous]

You will need to send a private message to the @CS_Agent, giving them your phone number and 4 digit PIN, Account email address.
or make call to public mobile by phone at 1-877-999-5055
Detailed explanation of specific your re deactivated
them can help you a lot nice team service

good luck 

[mimmo]

It should only get deactivated if you port out or your phone has been expired for more than 90 days. In these cases the account is gone.

If you do not know your password contact the mods and ask them to reset 

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Thursday 9am to 9pm, and Friday, Saturday, and Sunday from 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile