Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Porting from Wind

For the ones that were successful in porting from wind what information did you fill in?I was thinking just doing account # as that worked well when I ported another line from Rogers

Promo Question

Hi, I have a SIM card from before the promo, but just heard about the promo now... is it still possible to take part in the $38 promo? thanks

where is the SIM & Activation online form

Guys I just got the sim card today. After I activated it, I got a message from public mobile about porting my number, it says:To complete your request to move to Public Mobile, please go to Publicmobile.ca, click Contact us and complete the SIM & Act...

Can't receive text/calls

I'm starting to see that some new subscribers are finally getting saved from the port purgatory. Please help me@Mary_M @dave_M @Shazia_KI am a health care worker and I need this to be over with as soon as reasonably possible. It's been nearly a week ...

No service

I have switched over to Public Mobile and do not have any service. My port of my old number stated it went successfully and when I log into My Account and look at my plan my old number is listed there as my PM number. The problem is that I cannot m...

PM > everybody else

Just want to let PM and all the staff know that I've been very happy with the service for the past 2 weeks. No issues whatso ever and speed and connecting is superb! Keep up the great work

New billing cycle

Seeing that ports are incomplete, existing accounts with our former providers will be still active. What happens if issues don't get resolved and plans enter a new billing cycle on under our former plans???

DAY 3

Can't say that i have the same level of frustration as the people who are on day 17. The only thing keeping me sane through this gong show is knowing that I am in the same boat as everyone else. Funny, this is the thing that brings the PM community c...

Refund/Compensation?

Will PM honour refunds of any form to frustrated customers who are leaving PM? I see on this forum that many people have been waiting for more than 2 weeks. I understand that employees are working hard to resolve everybody's issues, but customers sho...

Unable to receive calls

Hi @Shazia_K, @Mary_M, @Saray_O, @Caroline_D I ported my phone number a few days ago and I have not been able to receive any calls. I can call out, text, use data, but any incoming calls go straight to my old providers' Voicemail. Could you please he...

Help with porting Fido number

I thought I had ported my number already, but I can only receive texts from a few of my contacts with my PM SIM. Any help with be appreaciated

Num de compte

Jai besoins de mon numeros de compte

BC Incoming Calls LTE

Hi,I ported over from Rogers a week or two ago, everything has been fantastic. Today at some point I stopped being able to receive calls while my phone is on LTE, the calling party receives a fast busy. If I power the phone off it goes straight to ...

Resolved! Late Promo

Hello everyone, I was just wondering if someone has been succesful in following the steps outline [here]. I just want to know if I can follow the instructions in the link and get the promo still. I can guarantee that I ordered my SIM card during the ...

No Phone service - 12 gig account weirdness

@Mary_M Logging into "My Account" and looking at the "Overview" tab, It currently shows that I have a Pick&Pay $120 per 90 days .. it shows no other details.. Below the "My Addons" section , It shows that I have 6GB of data..However when I go into ...

Response time for email

My credit was charged twice on activation and rather than dispute the claim I would rather deal with public mobile. I have emailed twice, how long does it take for a response?

HELP/URGENT - 3 of my 4 lines have data but no Voice

Hello. I have 4 lines, all on Public Mobile about 2 weeks now. 3 of my 4 lines cannot make an incoming or outgoing call. It says "Public Mobile" on the top, there is service. Any attempt to call in to those numbers results in a fast busy tone fo...

HERE IS THE FIX EVERYONE IS WAITING FOR

SORRY ABOUT CAPS BUT I HAVE BEEN LIKE EVERYONE ELSE BEING IN LIMBO WITH PORTING AND ACTIVATION, FOLLOW THESE STEPS WHICH I FOUND FROM ANOTHER MEMBER ON HERE, AND BOOM , NUMBER PORTED, AND YOU CAN LOG INTO YOUR ACCOUNT. HERE YOU GO FOLKS............ [...

Number not Porting Properly

I joined PM last Thursday (Nov 17), I ported my number as instructed but when I was about to confirm payment I got an error message saying that my account activation failed. I wrote an email to PM to ask about this as the SIM was not working at all ...

Who ya gonna call?

Who are the mods to contact regarding this port nightmare that most people are facing with?

Phone ported fine on Friday, now I can't take/receive calls

Hi! Everything ported fine, I have been calling and receiving calls just fine - and I even used it today at about 1:30pm. I just tried to call my boss, and it says that I don't have a long distance plan. She tried to call me and it went straight to...

A positive note =)

Just wanted to share my experience with PM. I had zero issues switching over. I switched 3 numbers from Koodo. I completed the porting through the Self Service within "My Account." Have there been issues for other people, absolutely..... I understand...

unable to answer the the calls.

November 17, 2016 I transferred to public mobile , but can only make phone calls, and the have access to data、but unable to answer the the calls. So please help me to solve this problem, if unable to solve this problem、please help me cancel the packa...

Blackberry Priv for $397

For Blackberry fans...http://forums.redflagdeals.com/blackberry-blackberry-priv-397-cad-shopblackberry-com-2057079/

Resolved! Service stopped working

Hi, I have been with Public Mobile for about2 weeks. Today I got out of the TTC and my phone, well, had no signal. I rebooted and the problem persists. I don't know what happened. Tried removing the sim too but no result. Regards,Coldf34r

cannot answer your phone for a time.

November 17, 2016.I transferred my phone to public mobile name, but can only call, and the Internet, but has been unable to answer the phone. So please help me to solve this problem, if you can not solve it, can only help me cancel the package and re...

Cancel account and return money back

Hi public mobile team,Unfortunately, I have moved my number to another carrier and I am requesting my 135$ payment back, as I registered les than 30 days. My account number was: 10000000941233.Please contact me, if you have any questions.Thanks.

$40/4G Plan Account Transfer

Hi all, I am asking on behalf of my friend who just signed on to this awesome $40/4G plan. Due to family emergency, she has to leave the country and will not be back for very long time. The Account was activated on the last day of the promtion. $120 ...

Incomplete port from Wind. No incoming calls.

I tired to port my number from Wind to Public; however to find that only outgoing calls/ SMS, and data works. I've been having this problem for 5 days now and I've sent in a support request. Please help, I need this number for work.

Resolved! Number porting issue, 6 days since I messaged the mods, still no response

I tried to port phone numbers for my wife and I from Fido last week. We can complete outgoing calls/SMS and use data, but can't receive incoming calls/SMS. Thankfully our Fido SIMs still work so we've been using those, but we are currently paying for...

Community

Forum Posts