Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How can I get back these messages. They were wiped from the system after less than two weeks My phone messages were deleted before 2 weeks...about a week and a half after saving them. I cant believe this. This is rediculous. I had some very important...
As the title states, does anyone know if there is an option to opt out of non-essential text messages from Public Mobile? I don't want them to send me essentially advertisements for Koodo. Worst comes to worst I'd be willing to opt out of all text m...
I am looking to switch to Public Mobile from Koodo, but curious how the plans work. If I sign up for a $35/month 1 GB plan now and sign up for regular payments, does that plan stay the same until I change it, or will it increase whenever Public Mobi...
Hey folks, I don't know if it's worth it or not. I'm currently on the 90$/1.5gb plan here. I received a message from publicmobile with an offer to switch to koodo for 30$ 1gb per month. Worth the switch or not? What's happening with public mobile thr...
Hi, I bought a public mobile SIM last year hoping to use one of your prepaid plans sometime in future. As a trial when I Inserted it into my iphone 5S, my phone got locked to Public mobile and is not letting me go back to my rogers SIM. I donot have ...
I've recently switched to public mobile and have registered two cell numbers to the same email account. When I log on to self-serve, I can only access plan details for one of these two numbers. How can I access them both?
Hi, I cannot reactivate my account (was deactivated for 1 month)I have made payment but still cant make callsI made the payment and it shows activated but cant make callsafter few hours it goes back to deactiveted account and not enough balance (i ha...
Hi,I have changed my plan this past march. In order to pay less every month. For the month of march, after that change of plan, I was charged 19,55$ because:- I accepted my payment to be automatically taken from my credit card, - I accepted to loose ...
Hi,I am new to Public Mobile. I just tried activating my SIM and porting my number from Tbaytel (a local Rogers network), but I entered the wrong account number. Got a text message asking me to activate again and give the correct account number. H...
I have AutoPay enabled, but every time my paid term expires, my plan deactivates until I make a manual payment. I assumed that AutoPay would automatically withdraw the required funds directly from my credit card. Is that correct?@CS_Agent
Please does your plan says Canada wide, because I choose the same plan and it doesn’t call any number out province. Like fake promotion
Hello. I would like to keep 788-688-**** which has been my number for years. I have tried to port it to pm from rogers. The issue is the ex wife was primary on the family plan and is now being no help she canceled the liNE before I could get it port...
Hi.1. I used have refer a friend reward from my wife no. And my wife is still using same phone ,but reward is gone.2. I already paid 90 days payment. If I change to 30days other plan before finishing bill cycle, can I have credit for diference? E...
I haven't had any problems texting with Public Mobile until today. I sent and received a few messages this afternoon without issue, but this evening I sent one and it got stuck on "Sending ..." and eventually said that it failed to send, "tap to retr...
Hello, So my old s5 is pretty beat up and my mom offered me her old one which is in much better shape but it needs a network unlock PIN as she was on Rogers. I spoke with my buddy who is an apple IT guy and he said I just had to call my provider and ...
Hi I am unble to receive incomming calls i transfered my number 2 days ago.
I would like to activate a new SIM card. I already have an account on PM (but no active SIM, as I ported out to Koodo) on the account. I want the $10 plan. When I go to "ACTIVATE SIM" the same email address that I want to register is not available...
This morning, AutoPay had a bit of a glitch, so many accounts were suspended in error. This issue is described in greater detail in the following thread: https://productioncommunity.publicmobile.ca/t5/Announcements/System-maintenance-April-15-2018-12...
I was reaching the max of my data thursday, topped up friday and was able to use data after topping up. Saturday I had no data again, even though only 20 of 200mb was used friday. It really messed up my day as I rely on data use for work. I check "my...
my sim network unlock pin problem?
I am no "guru" but a quick study. I am new to PM, bought a sim, popped into a spare phone and am extremely happy with the provincial wide calling with mms. So happy my wife and I will be notifying our present providers to port our numbers to PM. We w...
So I ported my old number last week. Got a text saying it was done and all good. I've been making calls and texts no problem but everyone trying to call me get a message the number isn't active. When I call someone it works fine and shows the new num...
Hi, I've activated service on PM, but I can't seem to dial a Toronto, ON 437-972-XXXX number (calling to a Fido/Rogers Wireless number). The reason for this is probably that the prefix and exchange isn't properly recognized yet because it's a new are...
I have been having trouble getting my credit card verified, on several occasions. I wanted to make a thread that addressed the common error messages, and solutions to this issue. By-and-large, the most common solution for people on the forum is to en...
Hi. I'm on autopay and today is the due date. For some reason my plan was not renewed . What can I do? If I would make a payment.. Will it charge my two times?
Third month of automatically paying for service and all four of my lines have failed to renew. Is this a systemic thing? Visa or a weekend renewal thing? Messaged mods .more to come . Tim
The 30 day featured plan that is $40 with 1+1 gig, canada wide calling and international text seems deceptive!Is it LTE or 3g? When you click on details it is not stated.Opinions?
I tried to pay my public mobile bill, multiple times with multiple different cards, and all of the transactions failed to go through. I called my credit cards, and while some of them had successfull transactions of $0.00, none of them even received a...
If so where can I provide the shipping adress ? Or if not shipped abroad how can I provide the adress of a friend in Canada in order to forward to Germany? I need the SIM asap for business purpose at arrival. Thank you very much
Why are the private msg not reponseded to? I have been waiting for an hour @CS_Agent
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