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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Promos

Hello,I'm new to PM, and I'm just curious about how often they have promos or specials?

Resolved! Voicemail in usage history

Is there a way to see the caller ID of callers who get transferred to voicemail (in usage history)? It shows my number as the originating number, and then the voicemail number as the destination. How can I tell the difference between me checking VM...

long distance calls

i paid an option of 10$ for 10 days and i can't call

Is there anyway to save up my credits?

Will PM automatically use my credits to pay for my monthly plan or is there any way I can save them up and pay with my credit card instead?

Cannot receive texts or calls

I just activated my account and ported my number over from my old provider. I'm able to send texts and make calls just fine but I can't receive anything at all.

Network Not Available!!!

My account is active; also my phone is compatible with Public Mobile (iphone x) but still showing netwrok not available, please help!!

Resolved! Activation Failed. SIM now invalid.

Hi, Tried to activate an account the other day and right at the end, it failed with a system error and told me to try again. The system did not setup my account at all, so I can't log in to see anything. Today the SIM card is being called Invalid wh...

Resolved! number transfer problem, received a voice message asking me to call back

855 4782542 and select "resolve an issue" option, there is no such option! I was asked to provide the reseller's name but who and where do I provide this information? Thanks.

Resolved! Unable to receive phonecalls after porting number from Rogers

All other services seem to work except receiving phonecalls - when calling my number it goes automatically to my previous Rogers voicemail. Data, text messages and outgoing calls are no problem at all. I'm on a Samsung S8. I've turned off the phone a...

Resolved! Change plan and keep offers

Hello Public Mobile Assosiate, i had moved last last month to Public during the time the following promotion was offered. $10 off for six months. I had registered at the time three lines to the $30 plan unlimited Canada wife calling, international te...

Resolved! Answering a call -- use minutes?

I read in some thread (not sure where) that "answering a call" doesn't use minutes.Is this correct?

Wrong plan on account

@CS_Agent please help! I activated my account yesterday, chose & paid for $40 plan but it's showing $15 plan on my account. I'm going to run out of minutes. I've sent 2 private messages with no response. Help!

Resolved! No cell phone service in the Netherlands

I just bought a new plan, because my old one expired. I am travelling in the Netherlands, and I do not have any service here. Is this normal or how can I fix this? Thank you!

Resolved! How to setup Visual Voicemail?

mine says can't activate Visual Voicemail, try again.I am using Google Pixel XL.

Plan Does not Include Text Messages' getting sent over and over.

@mvboecking I did it for you...Re: 'Plan Does not Include Text Messages' getting sent over and over.I am getting these messages this morning every time I send a text. I'm not sure yet if people are actually reeciving them, but they should be. My pl...

sim card not been activated

I transfer from rogers to public，set up at one superstore yesterday afternoon，but almost 18hours the card still not activited？

Resolved! Soft copy invoice of bills

For immigration purposes, I need to provide invoices for the past two year. How can I get this as it is not available in your menu.

Resolved! Switching same plan from $30 to $25- is it worth it with $10 reward currently

Hello, I just signed up to PM just over a month ago for the $30 plan along with the $10 reward for 6 months. Now I see this same plan is $25 so I am wondering if it is worth it for me to switch to this plan now and lock in the $25 rate in case it go...

Public Mobile Community Terms of Service

In this article you will learn about our Community terms of service. While there are not many people who find terms and conditions enjoyable to read, these rules are important and state what you can and cannot do on our Community. Following these r...

Resolved! Coming from Koodo Number Change

Hello, I am a Koodo customer coming to Public Mobile. In the Public Mobile account setup for Koodo customers it says to pick a new number and then "contact us" to transfer the old Koodo number. Who exactly do I contact? Thanks, Kov

Setting up a new credit card.

I'm having trouble with getting past a error message that my number is not reconized. Im not new to public mobile I just need to update my auto pay information.Thanks

phone lost/stolen

Resolved! website and issues

Hi everyone, Many older long time customers and new signups have come from another community, on RFD (redflagdeals). Currently with Koodo and signed up with PM. Have been reading about PM for awhile, it is well known that the service itself is good (...

I have made a payment and my account is not updating

Hi. I have made a payment in my account, but my plan is not updating... Please help. This is the only phone that I have.Vicki

Resolved! $$

I'm sure I was to get a (2) $25 credit . One for signing up in store , which I did receive in December but also $25 for friend referral. Anyone know who help with that?Thanks a Bunch!

Resolved! Selfserve site down

Does anybody know why the selfserve.publicmobile.ca is down?. Says temporarly down for maintenance when I try to access it. Edit: *611 also unavailable.

Resolved! Porting out

Dear Moderator team, I wanted to port out my existing number and have a new phone number assigned to my existing sim and account, is that possible?

Re: how do I get my credit back?

I recently switched to Koodo mobile on March 3 and was charged $28.74 by public moible on March 3 and i get credited ?

voicemail

can you get voicemail to text

Resolved! Tried to get into account, got a strange screen instead

I tried to get into my account. I got in, but got a strange screen instead: nothing on screen except "hello". Did the account get hacked?

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