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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Overcharged payment

Hi,After activating a 90-day plan I suddently got suspended a couple of days later. Thinking there was an error on either my visa or Public Mobile account I paid again to re-activate. Now I see on my visa card I have been charged twice for the activ...

Re: Account EXPIRED & SUSPENDED | Glitch

Hi, I transfered my account from wind to public mobile 2 months ago.i suppose to have 12 Gb internet data in my plan.but it shows 6 GB and now its expired ,Could you please chcek into it?

Resolved! Updating Auto Pay

Hi, I am trying to update my auto pay and received the following message: Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged...

Gave up PM

After a long wait to get my voice mail restored by PM and asking PM to disable the auto pay and the issues related to their data inconsistance I have thrown in a towel. In this modern age of virtual realities PM is still logged into the pre Y2K age, ...

zoomer has done it again. PM time to get into the game

Looks like zoomer has done it again according to a RFD thread and includes a free LG G4 With 2 yr plan. $36 Promo Plan Details:400 Canada-Wide Minutes2GB of LTE DataUNLIMITED Text, Picture and Video Messages (Canada & International)Unlimited Evenings...

IPHONE 6S koodo locked no incoming and data after porting

Hi I ported my number to koodo locked iphone 6s . No incoming calls and data. Phone shows public mobile signal please help ....

A Koodo retention plan

Koodo offered user 8GB/$49 through retention programhttps://mobilesyrup.com/2017/08/28/koodo-offered-user-8gb49-retention-program/

Resolved! Restricted access

Hi everyone. I just switched to public mobile today and ported my number over without an issue.Everything was working great at work, now that I'm home my phone (LG G4) shows there is restricted access and I have no data, unable to text or call althou...

Re: Messaging Moderators

I HAVE NOT RECEIVED MY SIM CARD. HAVE CHANGED PHONES: NEED A NEW SIZE SIM Hello there Ken, Public Mobile here with a quick email. Thanks for your order on 08/05/2017. We can’t wait for you to become a part of our wireless community. Below, you’l...

200 Min US and Canada Talk add-on Is not working for me.

Hello, I just paid for the 200 min US & Canada long distance talk and text add-on because I don't have talk in my plan. I got the add-on becise from time to time a voicemail will show up on my phone and wanted to just get some minutes to call and del...

Charge more than it should be

I've tried to private messge the moderators, but when I click the link for private messages it's just a blank page. @CS_Agent But, my issue is this: I'm supposed to be paying $58 for my plan. I've got $1 loyalty reward and $2 auto-pay reward. But whe...

Not being able to use my credit

Hi,I have $40 on my balance that I would like to use to change my plan but the website wont allow it. I would like to get those $40 back as I dont need the service anymore, and I dont want to lose those $40. As Public Mobile decided to go off client ...

Resolved! I need help on payment!

Hello,the problem is, I cannot login to my account because it said account is invalid.my phone number is xxx-xxx-xxxxI couldnt make a payment since yesterday's message came up. I need to change my data plan from 2G to 5G or 4G I forgot.My payment is ...

International calls

Is there any plans to include more countries in the international list ?

PM need to get rid of pre-paid payment over 1 month

I do not like the idea of paying 3 months of my plan in advance. It's sort of like a contract and it make is hard to switch out when a good plan come out. PM should change the payment method and plan to monthly. Does anyone else have the same concer...

Account Security of Public Mobile

There have been a number of high-profile cyberheists involving the compromise of mobile account security in order to seize control of accounts that manage Bitcoin transactions. See Brian Krebs' article here for a good recap: https://krebsonsecurity.c...

Us roamin plan

I just want to confirm that to be able to use my phone in the USA, I can select the talk+text + 250 mbs data for 20$? No need to get anything activated?Thank you in advance

still no data

I still haven't been able to use data since starting my plan, calling and everything else works just data isn't.

Unable to register phone number

Hi, I'm unable to register my phone number as it gives this error message " The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here.". I'm new to PM and need to sign up...

Resolved! How to change plan to the advertised $40/30 days plan

Hi, I currently have a plan with public mobile, but I'd like to switch to the advertised $40/30s plan as mentioned below. $40/30 days: Province-wide talk, text and 2GB of data (1GB + 1 GB of bonus data) on 3G* I'm not sure how to go about it as the "...

Account Number

I'm trying to Port my number to another provider but the account number listed online under my account is apparently incorrect. What gives?

Resolved! Data working, but texts/calls not working.

I did not pay in time to get my service renewed automatically, but after 1 day without service I topped it up and reactivated everything. Data works, but now no incoming/outgoing texts/calls are going through. It seems like texts are sending, but the...

Emergancy! I need help with my phone problem!

My phone changed the region (itself?) And told me I have a long distance problem but i'm at the area where the phone was always used but it still says it couldn't complete my calls even though it said I already paid!

Re: Please Help

hello I really need some help please,my old public Moblie chip got damaged, and i had to buy another one.... i activated it lastnigt, i paid 36 dollars, then tap up another 25 dollars this morning. i just want to know why is it i am not able to talk...

Just Curious, I had an idea that might solve the Issues Canada'a Telecom Industry is facing, BUT....

I was thinking, What would it take to get things more equal, on even playing Field? What IF Canada Fed Gov Dismantles CRTC/CCTS, and Replaces it with a Combined Entity with 110% Autonomous Broad Powers to maintain the Balance? I'd call itCenters for ...

Re: Having issues registering your credit card?

Can someone help me @CS_Agent I'm trying to register a new SIM card to get on with PM but it keeps declining as well. Probably tried 20+ times with various address formats. Is there someone I need to PM?

PLAN - 90 DAYS - DATA 12GB

Hello, I just recently noticed that I DO NOT have 12GB of data over the 90 day plan. My “plan details” show 12GB, but my Data & Add-on only shows 6GB. Mods please fix my plan

Resolved! Replying to private messages

hey I vaguley remember a topic similar but could not find it. is there an easy way to reply to private messages and include the original text? i try to copy and paste some of the past messages but really even that is not ideal esecially when we are ...

Resolved! telus locked android phones

I bought a moto g4 play telus locked phones a while ago and I'm still on june 2016 security update. Which is more then a year behind. I am wondering if telus tends to block android updates because the phone is definitely on 2017 security updates. Thi...

Sim unlock code

I am buying an locked TMobile phone and I wanted to know if public mobile will give me a sim unlock code. Any help is appreciated.

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