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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1384 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3265 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 31911 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43768 Views
  • 182 replies
  • 30 Bravos

My Account

Okay - so I have SIM cards now (4) and will be porting in all 4 of my lines from Red. Can I keep all 4 numbers showing on one account / portal - so I can pay all at once, or do I need to setup all four servies uniquely? Ideally - I'd like to be able ...

timmmmeh by Great Citizen / Super Citoyen
  • 1657 Views
  • 14 replies
  • 0 Bravos

Resolved! Forgot password and secret question

Hello, I forgot my password to my Public Mobile account, and when I tried to reset the password, I don't remember the answer to my secret question. Is there any way you can help me reset my password?  Thank you.

stmccm by Great Neighbour / Super Voisin
  • 1985 Views
  • 5 replies
  • 0 Bravos

For Public Mobile information only

Did you know that Koodo employeesdon't know about the switch from  Legacy/Pioneer  to them. No one I've spoken to has any idea about the promo code. To top it up they have to get Koodo on the line, for guidance and protocole,  but only when I get to ...

claude1960 by Great Citizen / Super Citoyen
  • 2010 Views
  • 20 replies
  • 1 Bravos

Resolved! Referral - Setting up lines

I couldn't find it clearly - is it in okay taste to through a shout out to see if anyone has PM to refer us (we're four lines, coming over from Rogers). PM me. 

timmmmeh by Great Citizen / Super Citoyen
  • 1611 Views
  • 6 replies
  • 1 Bravos

Data on a 3 month plan

Hi, i have a plan for 6gb and i purchase the three month plan, i did not know the data was for the 3 months, since the price is almost the same if you pay monthly, plus there is not specification when you get the plan. Can i deactivate my plan? And g...

CF by Great Neighbour / Super Voisin
  • 1200 Views
  • 5 replies
  • 0 Bravos

Resolved! data used while I was gone?

Hi everyone,I was gone for a week last week. I was surprised to find that there was data used during the period when I was away. Do you know why? 

ohlala_PM by Good Citizen / Bon Citoyen
  • 2016 Views
  • 10 replies
  • 0 Bravos

Transfer rewards?

Long story short, my wife and I signed up with PM during the 12GB/90 day $40 promo.  I then referred family members to PM and provided my number as the referrer.   I am now going to port out to the 10GB/month plan that the other carriers were offerin...

lowridin_guy by Good Citizen / Bon Citoyen
  • 1962 Views
  • 8 replies
  • 0 Bravos

Resolved! Locked out

Hi there, I tried to reset my password but because the reset password email didn't come until a few hours later, it deactivated by the time I got to it. I had to do it again and then the server was down. Now I've been locked out of my account. Can so...

Labbity by Great Neighbour / Super Voisin
  • 2154 Views
  • 9 replies
  • 0 Bravos

Plan update

Hello, So I topped up my account to $47.46 (after tax) and changed my plan for next renewal but this morning I logged in and noticed my plan was expired. I went to change plan and accidentally cancelled the change with no way of setting back the futu...

marzena9 by Great Neighbour / Super Voisin
  • 849 Views
  • 2 replies
  • 0 Bravos

Reverse payments

I was paying online for my service and I had received a message that it was not going through. So I paid again and I had been charged twice! I’m not needing the service for the amount that I paid so how do I reverse this transaction! 

Raman91 by Great Neighbour / Super Voisin
  • 569 Views
  • 2 replies
  • 0 Bravos

Resolved! Barely any signal bars with Samsung Galaxy Grand Prime in Toronto

Hi. I just opened an account with Public Mobile yesterday with a temporary phone number to try the service out before I commit to porting my number over from Chatr. I live in Toronto and on the Chatr (Rogers) network I see full signal bars on my phon...

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JayEs by Good Citizen / Bon Citoyen
  • 3195 Views
  • 5 replies
  • 0 Bravos

Changing my base plan didn't work correctly

Hi there,I was re-activating my account since I have been on vacation for the last 2 months, I chose the 90 day, unlimited provincial talk and unlimited text with 6GB at 4G LTE speed ($135). Since it wouldn't let me pressthe change on next renewal da...

chiwai831 by Great Neighbour / Super Voisin
  • 622 Views
  • 2 replies
  • 0 Bravos

Resolved! is 2600mhz available in my area? or on the towers? still confused

im wondering if 2600 & 700mhz is availible to public mobile customers or just bell and telusbecause my phone will not connect to that band (7), (12) (13) (17) or it doesnt support itmodel is a lg k4 2016 unlocked and bought from chatr wirelessi also ...

georgepacan by Good Citizen / Bon Citoyen
  • 3844 Views
  • 22 replies
  • 0 Bravos

Cannot Receive Phone Calls

Hello, Just changed over to public mobile. I can Send & Receive text messages from phones outside public mobile and make calls, but when I call my phone number (or have a friend try) it goes straight to voicemail. Any suggestions? Have tried turning ...

stumac94 by Good Citizen / Bon Citoyen
  • 1616 Views
  • 11 replies
  • 0 Bravos

Resolved! Can't get data to work.

I just signed up for Public Mobile a few days ago.  I set up my plan for 30 days, provincial calling, global texting, and 500MB data.I tried to use the data yesterday, and couldn't get it to work.  I've got an Alcatel One Touch 6012A phone that I bro...

CBServices by Good Citizen / Bon Citoyen
  • 3420 Views
  • 6 replies
  • 0 Bravos
lilone by Great Neighbour / Super Voisin
  • 944 Views
  • 3 replies
  • 0 Bravos

youtube.com works without data plan?. wierd

i noticed that i can access (youtube.com only in chrome with android) without a data addon and it loads pretty quick but videos do not load and also the main publicmobile.ca works nothing else, these two sites work as well when i tether to my pc even...

georgepacan by Good Citizen / Bon Citoyen
  • 1878 Views
  • 8 replies
  • 0 Bravos

Resolved! Trying to get a copy of my "bill"?

I need to get a copy of my phone bill for work reimbursement purposes.  Is there anyway to do this? I've looked on the payment history page but I worry it will be too complicated for the office to follow. Is there a simpler version I can access? Than...

Tricket56 by Great Neighbour / Super Voisin
  • 1057 Views
  • 3 replies
  • 0 Bravos

Data only - texting problem

I got a data only plan. When i send messages through data apps (slack/whatsapp) I receive a text message from Public Mobile saying my plan doesn't include texts - repeatedly, as in everytime i send a message on whatsapp or slack.How do i end this???

Hiver by Great Neighbour / Super Voisin
  • 987 Views
  • 4 replies
  • 0 Bravos

autopay

I was wondering if the autopay system has been fixed.  I have autopay.  Billing cycle every 90 days.  I have been a customer for two billing cycles now and both times autopay failed and I ended up having my phone number disconnected.  The first time ...

lcarpen by Great Neighbour / Super Voisin
  • 1579 Views
  • 7 replies
  • 0 Bravos

Resolved! Cannot activate sim card

@CS_AgentI'm trying to activate a sim card I bought for my uncle. Your website is broken. It is impossible to activate a sim card. So many errors in most steps that it would be too long to list. Tried it on 5 different computers with 5 different IP a...

p1901 by Great Neighbour / Super Voisin
  • 1912 Views
  • 4 replies
  • 0 Bravos

password issue

I got a issue with reseting my password , I follow all the instruction but I receive the email reset password few hours later so it was no more valid , so I need a solution to access my account ... Thank you 

Mandelapl by Great Neighbour / Super Voisin
  • 906 Views
  • 4 replies
  • 0 Bravos

Lost my refer a friend rewards

I seem to have lost my refer-a-friend rewards. I got 3 texts the other day from PM saying my reward will be less due to a friends account inactivity and then 3 texts saying congratulations on successfully refering a friend. I'm on the $120/90 day pla...

lemelinb by Good Citizen / Bon Citoyen
  • 1877 Views
  • 7 replies
  • 0 Bravos

Telus based unlocked Samsung Galaxy note 5 doesn't get data connection.

Hello,I just got Telus based unlocked Samsung Galaxy note 5  I have tried pretty much everything to fix this but couldnt do it. apn setting , factory reset, apn setting after factory reset, rebooting, network reset and etc. sim cards works fine with ...

akdhane by Great Neighbour / Super Voisin
  • 2186 Views
  • 8 replies
  • 0 Bravos
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