[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
MY SIM CARD HAVE LOCKED
MY SIM CARD HAVE LOCKED
Resolved! Unable to download photo
Hello, I am using zenfone 4 and my friend has sent me a photo mms, but somehow I am not able to download or open it at all. SMS works fine, so I am not sure what is wrong.
Change # following changing location
What I need to do when I change location (eg. from Toronto moving to Vancouver), and if want to change #?
Resolved! Phone won't connect to the network
I purchased a Samsumg Galaxy A50 because it was supposed to be compatable with the Public Mobile network according to several sources. They sell them at Walmart and have plans for the phone with every cell provider I have heard of. I read some things...
Resolved! Activated but no service
I Activated my phone yesterday afternoon and ported my number from Fido. My Fido account was closed when I ported the number, but it'd been about 18 hours and I still have no service with Public Mobile. It seems like I may need help from a moderator ...
Resolved! Mms not working
Hi again, still waiting on reply to my help ticket. My phone still will not send mms pictures.i can receive them and send photos to myself. My phone was able to send and receive up until 2 days ago(when I switched to public) I have checked apns count...
So frustrated, don’t have service, cant add service
My account shows that I have a $50 available balance but I have no ability to see if I have any service remaining and my service is currently not working. I have tried to add plans and it simply doesn’t work??? I’m using a browser, I’m not sure if t...
Resolved! Invoices fo Income Tax
Is it possible to get proper invoices for income tax purposes? I know I can view payment history in my account.Thanks
Payment failure
Can't pay my **bleep**ing bill for whatever reason my bank says it's public mobile and what kind of company has absolutely no contact number so pissed off today ready to sign with a different carrier like wtf
Resolved! Challenge --Show me a better plan then PM $15/month
After reading several posts that seem to trash Public Mobile I decided that perhaps they are correct and searched for a better provider. I perused Lucky Mobile and other budget cell providers plans and add ons but all I could see are 3G data offering...
Lost phone/disable account
My son lost his phone. I need to disable his account and get a new SIM card, but he does not have online access. I am using my account to post this message. How do we proceed?
I can't find the model of my phone in "getting started"
Is my phone compatible? Alcatel 5044RThanks
Charged twice this month when I only clicked the pay button once
Hi there, I was just wondering about how this happened and how I would go about getting a refund? I topped up my accoubnt but was charged twice. I only clicked on the amount due option and clicked submit.
Resolved! Early renew
If I want to renew my plan early, I need to click the right cornor question mark? So how long it takes to do the plan early renewal? thanks
Dead air after plan change
Hi All,My wife had her plan change over on Saturday to the $60.00 US plan. This morning (while in Ontario and calling her daughter in New Brunswick) only got dead air. I tried calling her and also only got dead air (Ontario to Ontario). My plan also ...
cannot change another phone number
Hi,why I could not change another phone number after 4 months I have used it.
Resolved! Not good
This is not good, most companies when you add money to your account, it automatically add your minutes. I was out of minutes and added $10 yesterday but I can’t still make or receive calls.
Added 10$
Hello,i added 10$ to my account but I still can’t make or receive call
US roaming does not work/connect
I have the travel plan, however my texts nvr send it say send fail, data/internet shows LTE but nvr has service always says connecting but NEVER does I have been waiting on a moderator for over a week!
Fantastic service at London Drugs Chilliwack
A friend of mine went to this London Drugs to signup with PM. Apparently because she was apprehensive about PM (after reading scandalous Google's hearsay) and felt that she could always demand a refund at "a real store" which a mere PM customer (me) ...
Resolved! Samsung Galaxy A70 Compatibility
Hi, my phone recently broke and I was looking to buy a new one, and stumbled upon the Galaxy A70 on Amazon. However, the phone is listed as "international", and when I check for compatibility on the PM site the A70 isn't even an option, even though i...
Throttled data question
Hello, I am coming from Koodo and I've read that PM throttles the speed at speeds like 3mbps. My questions are. Is the throttle speed always 3mbps? How do they throttle? Is it from the beginning or as you use more data?
Resolved! Refund of incomplete application
Hi Dear, Today I was at a public mobile kiosk and bought a number but due to some technical issues, public mobile website get hanged in between. Then the kiosk lady advised to get new number again and did the same. But now when I checked my bank acco...
PIN number to remove an operator lock
Could anyone please help my finding a pin number for the removal of my operatoer lock? Thank you.
Resolved! Incoming calls or text
Hi I'm jaspreet here I recently port my number in public And now i have the issues of no incoming calls or texting I can call to ANYONE with my public mobile but i didn't receive any call or text if any one know what is it so please help me
'The format of your SIM is not valid'
Every time I type in the number of my newly recieved SIM card for registration, the website shows that 'The format of your SIM is not valid.' Could anyone please tell me what ought I to do?
Resolved! Please tell me how to find my code NIP de déverrouillage de réseau SIM ?
Hello, I just bought a SIM card from Public mobile BUT I can't phone because the message is carte SIM avec verrrouillage réseau insérée and then Code NIP de déverrouillage de réseau SIMsamsung S7 (with Bell before)Please help me. Regards, Sylvie
issue with activation
Hi, I'm trying to setup my brother with a plan for Public Mobile. He is currently on a plan with Fido. When we try to migrate hisphone number to Public Mobile, we get this message: We were unable to transfer the phone number you entered. Try one of t...
Resolved! How to activate a expired SIM card and account
I can no longer log into my public mobile account, and I tried clicking"forgot password" and reset my password, but the system won't let me do so. Therefore I am wondering is my account no longer useable, neither the SIM card? Thanks!
