Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Porting number from multi-line account with same holder name

I have an account of Freedom Mobile. It has two lines, but the same holder name. I'd like to port over only one line to Public Mobile. I tried to port the number using "Old Service Provider Equipment Serial Number". But it wasn't successful. Is my sc...

Data Add-on

I still have 160mb left on my data add-on. If I add another 1 GB data addon, does it overwrite the existing data? Will I get to keep the 160mb left or it will renew to 1 GB?

Account charged, phone not reactivated

I tried to reactivate my account. My account was charged for the amount due even though my payment was declined and phone was not reactivated.

Resolved! Data did not reset with new plan

I just changed my sons phone to the 8.5 gig with the US roaming of two gig . I Opted for the change to happen right now . it says I’ve downloaded 5 1/2 gig , so it never reset my data .The iPhone said he’s downloaded 900 meg Of cellular data.

voucher is not valid bought today

I called to activate my voucher. Said voucher was not valid. Pin not valid. Just bought yesterday?

Resolved! long distance plan needed for certain calls?

Hello, I just got a sim card after returning from overseas and am starting out with the $15 prepaid plan as a test. I set up my phone with a 613 (Ottawa) area code number although I am staying with relatives in Kitchener for a few days. From Kitchen...

My phone is activated buy can't connect

I activated my phone yesterday but it is not connected to the internet. Any suggestions?

Made a payment today and account says its already expired, NEXT MONTH

so i topped up my account today to activate my phone (full ammount) and when it brought me back to the home self serve page, it shows that the plan is expired becuase the account is still suspeneded. this makes no sense considering it says august 19t...

Can't access data and no data usage showing in my account

I can't access data (Gmail, Google search). I can make phone calls. I have a Zen phone 2.My plan just renewed. When I go to my plan and check data and add on usage there's nothing.It says :Data usage for my phone number and then ....nothing.

Resolved! Hotspot

How much data do I need to run wifi on my IPad using a hotspot from my IPHONE? I don’t watch movies, I read, use Google, non-video games. I currently have 4 GB. Is it possible to do this long term?

Data add on paid for but not appearing

So I used all my data, I’m on a $40 5gb calling and texting plan. I purchased a 1gb $30 data add on and it took money from my bank account but is not appearing on my account and cannot use any data on my phone. Please help?

Resolved! Porting number from Virgin

HiI think I'm ready to sign up for this seemingly very inexpensive cell service! I just have one question before I take the plunge and buy a SIM card. Has anyone had any issues porting a number from Virgin? I'd love to be able to keep my current phon...

Phone number

I registered my number, xxxxxxxxxx, on July 5th, 2019. I can make call with no problems. However, I can not receive calls. When someone calls this number, another person answers and I do not receive the call. The person also says that the number is...

Data

I’ve signed up for 10gb data for $50 month and I only got 8.5 my second month. I demand my other 1.5gb immediately or I will switch to another provider!!!

Reseat password

I forget mg password and I tried to reseat it but if didn't virety my email and I didn't make security qustion when I created my account. How I can access to my account could you help me please

Auto paid is not working?

Today 19th July is my plan payment due day. I have registered for auto paid since I started like couple yrs ago. But today is not working. I did receive the msg said my due day is soon if Isabel autopaid pls ignore this msg. But until now the auto pa...

I canot cancel add on of uS minutes and there is no email response

Added roaming by mistake can I delete with refund

Activation Fails with Generic Error

Trying to activate and port a number from a mobile. I make it to the payment page and i'm selecting non autopay and paying with a cc. I get this: Generic Error Oh no! It looks like something went wrong, but don’t panic. Log out and then log back ...

Resolved! No data all day

Hi, I'm on a 12 gb/90 day plan, and have been using it for years with no problems. Today I can't connect to the data network. Phone and text is working fine, but no data. I just keep getting an Android notification saying "can't connect to Public ...

Resolved! Unable to get started

I made a mistake when I first tried to transfer my phone number from Koodo so I have to start over. Error messages now say that my sim card and username are already taken. Also, even though I couldn't complete the procedure, my friend already receive...

Changing plans

Hi. I signed up for the $40 plan 3 days ago and would like to change to the $50 plan for the extra data. How can I do this?

Resolved! refund

cant get my sim to work and need my phone running. sadly, will have to jump ship. is it possible to get a refund on my plan and my sim card (purchased from a retailer)

Resolved! Invalid SIM at activation

Hello,Trying to activate a new SIM card with a payment voucher.All went well until I tried to input the payment voucher PIN, and got a "generic error" and had to start over. Now I get an "Invalid SIM" error at the activation page.Solution? thanksS

Ami

Bonjour à tous,comment recommender un ami ?est-ce que quelqu'un a un numéro que je peux utiliser pour recommander ?merci

Resolved! Phone not working

Usually I pay for my phone by vouchers but this time I entered my Visa debit to pay instead. The payment was a couple days late because I was waiting to get paid.Anyway, the charge shows on my bank account and my public mobile account says its active...

Resolved! Asus Zenfone model: Asus_x00id

Hi, I am in dire need of assistance. I bought my smartphone 2 chistmases ago (december 2017) when it still operated with the android 6.0 marshmellow. It has updated itself to the most current version of Oreo 8.1. I didn't realize that having Oreo w...

Resolved! Transferring from other provider

Hello, Quick question. I just transferred from another provider, Videotron, and I was wondering. Do I have to call to cancel my plan with them now? Or does the plan auto cancel on the number transfer when I set up my sim with public mobile? Cheers,Sn...

Resolved! Does it cost anything to change a phone number?

HelloI just moved to a new province and need to update my phone number to a local phone number in order to hook up a buzzer code into the apartment. I have the following questions regarding this Does it cost anything to change a phone number?Do I nee...

Transfer number from Koodo prepaid

I sent private message to moderater_team 18 hours ago to ask for help with transferring my number from Koodo prepaid, but still haven't got any response. Normally how long do we have to wait?

Resolved! Registering a new account

I completed the registration paid the first month and set up autopay. I received a text message fromPublic Mobile that says: To complete your requestto move to Public Mobile, please go to Publicmobile.ca, click Contact us and complete the SIM & Activ...

Community

Forum Posts