Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I'm sure I put more funds on my credit card but my payment will not complete. I have auto pay set up but didn't have enough funds at the time. I tried the "replace my credit card" option but that didn't seem to work. help would be appreciated. Th...
I have a public mobile sim card and a koodo sim card. I wanted to swicth numbers but keep the plans, so online on my koodo account I transferred the number from my public mobile account to my koodo sim. Obviously this was a bad idea, but i didnt not ...
Hi there, I have been with Public Mobile for several years and I am on the $25 Canada Wide talk+text plan. In the last few months, I have noticed the system charged me $28 + tax instead of $25 + tax (I am on autopay). I logged to My Account to check ...
Today I activated my SIM I then received an email that my account has been activated and has been charged for it already. When I tried calling another number I'm getting that this service is currently not in my plan and when I try to login to my self...
Hello,I have autopay set up on my account and it says the next payment date is July 6th, but I also have a rate plan changed future dated (165$) which it says will swith on July 7th.Will it do the autopay after the rate plan change? Or will it charge...
Will the people who order sim card today be ok to port over after July 6. As they may extend the time for those caught in the mail . They did this before last year
hello, I have ported my number from FM to PM and got charged twice. i have evidence of it. could you please refund my extra charges. account number *******thanks
Hoping to take advantage of the Freedom Mobile Promo, unfornately just saw this today and would like to purchase a SIM card and get this going right away but nervous if it is not delivered before tomorrow I will not get the deal. Please advise. @Shaz...
I received the new SIM and transferred (my daughters) Freedom Mobile to the new Promo here at Public Mobile. I got an email back (Your Public Mobile Activation Details) showing it's all setup and to go there and login. But now when trying to log in...
Hi everyone, I (+ 2 others) am doing the FM to PM promo but theres been an issue with an account activation and I have messaged a MOD 12 hours ago and since they have a backlog I have not received an answer as of yet. I wanted to use that account as ...
Good afternoon, please I need some help to have access again to my account I forgot the password and I have to make a payment to get my phone back, please If you can help me I would really appreciate. Thank you in advance. Best regards. Lily
Unlocked S7 edge purchased from Wind.I double checked the settings as well, would anyone have a solution?Edit: I only ported over yesterday!
Hi everyone, hope you all had a happy Canada Day long weekend. I have now made my decision on which new cellphone I want. *Drumroll* The Blackberry Torch 9800! It is compatible with Public Mobile's 3G network as well. I will purchase an Alcatel flip...
I cannot pay my phone bill and it's die today! I can't access 611 or any of the other numbers. How do I pay my Bill?
HeyoSo I unfortunately saw the Freedom promo on the weekend and ordered a SIM as soon as I found out which was Sunday, but now only today I have recieved an order confirmation. I'm assuming the 3-7 days is from ship date, and I live in Durham Region....
My wife and i renew on the same day every 90 days and are on autopay. I was thinking about adding funds every 30 days to lessen the dual renewal shock. Just wondering if there was a consensus about adding funds or not as I recall it being said not t...
Hi guys, Just joined PM, the activation went smoothly. But still need to get somethings fixed. 1- I cannot receive calls ( when people call me, it goes straight to voicemail)2- I ported my number out from Freedom and I haven't got my 12 g of data yet...
I wish PM would respond to other providers who have special loyalty plans such as Rogers who offers unlimited calling/texting etc. and 4gb per month for 50 CAD. PM does that only for those who switch from Freedom to PM. Would be nice if they also ope...
I requested the email for password reset but i still can't see it in my inbox! can any admins help??
Trying to port from FM to PM. During step 2 of activation, I enter my phone number and I get error saying number is invalid. The number is definitely valid and in use. What should I do?
When I signed up to PM and activated my SIM, I immediately requested to port my number from VOIP.MS.Now that I'm waiting for that to happen, I regret that I didn't simply take the number that PM offered me, and THEN request a port. That way, at least...
When the FM promotion was applied to my account, my data usage changed from 450MB/6Gb to 0mb/12Gb. Does this mean that my data limit is reset or just a oversite on the website?
Hi , I will have a 10 days trip to US this Saturday. Is the roaming start counting immediately after paid or I can set schedule for this?
I am trying to port my phone nunber to ny oublic account. I habe messaged 2 moderators and haven't heard anything for over 24 hours. Is there a timeframe for moderators to respond?Any advice?Thanks all.
Hi there, I ported over my Freedom Mobile number in order to get the $40/4gb promotion. However, after porting my number over and selecting the 90 day/6gb/$120 plan, I currently see the following plan details in my account. I see that a $120 charge h...
I have recently ported over my number from freedom mobile to get the $120/12gb/90 days plan. For some reason the plan I signed up for changed after I have confirmed the plan was correct to $10/30days plan.
@Shazia_K@Mary_M@MarieHelene_L@Simon_O Hi everyone,Signing up with Public Mobile back in November, when they had the $120 promo (less with autopay), everything was great. Service worked perfectly. Then we bought a weeklong USA roaming package. Thu...
If you live in metro Vancouver and looking to switchover PM from Freedom Mobile on the $40/month promo ending midnight July 6th and still need a SIM card I have a couple extra ones available for a referral.
is it possible if i can make changes in my current plan i.e. promo plan for freedom customers and i can get the same data benefit. i mean i want to change my province wide talk to canada wide. any help will be appreciated.
Hey, I want to order the sim card to take advantage of the $40/month+ for unlimited text, province-wide talk and 4GB of data. I know it ends July 6th and its july 4th, I live in North York, Ontario. Do you think I can get that sim card in time before...
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