Calling

[kildagwayaa669]

My Canada wide calling is not working. I tried everything suggested. turning off phone, taking out the sim card for a couple of minutes. nada.

[kildagwayaa669]

thanks! 🙂

[Triguy]

Try the lost/stolen feature. Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.  Also try adding a $1 payment.  If you still have problems then submit a ticket by clicking on the question mark on the bottom right.

[GinYVR]

@kildagwayaa669Did you downgrade from a higher priced plan via auto renewal? If so, the only way to fix it is to contact the Moderators via the ? on the lower right hand corner. It is a known bug.

[kildagwayaa669]

i changed my plan to $25.00 monthly prepaid plan. Canada Wide calling is included in this plan.

[GR]

@kildagwayaa669 what plan are you on?  Can you log in to your self serve account and check if it's active