[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
is the 500 mins for $5 deal for $10 plan still available? I could not find it any more in Purchase Add On. I have a $10 plan. So sad, it is gone without any announcement.
I ordered a sim from public mobile and it is coming up as invalid
It says internet connection is fine on the coveragemap, so I got PM SIM card 2 weeks ago.However in fact, there is no internet connection all the time, wherever I am in Vancouver, even if I am in Downtown.Can't call, can't text... I dont understand w...
Hey:) So I figured out that my SMSC number is probably what is the problem. The only thing is that I tried to switch it over to the 16475800172 number through an app and it did work. The number is now that but it is still greyed out and I still can't...
Unfortunately my sim was activated on Sep 19 so I missed the promotion. By any chance I still can get this deal? thanks in advance for any advice.
Hi everyoneI'm thinking of joining public mobile and I was wandering if it's possible to get the sim for free and if yes what would be the conditions, like is there a minimum plan I have to get or how long do I have to stay. Will it be really 0 or sh...
Friend goes South for 5 months and would like to put their nbr on hold till they return in spring, is this possible?
I ported my number (from iTalk BB) when activating my SIM. When someone calls my ported number, my iTalk BB house phone still rings and my cellphone does not. However, when I use my cellphone to dial out, it shows as my ported number. How do I get my...
Hi, I know my phones IMEI. Where can I find if its compatilble with PublicMobile?
Thank you very much for reaching us back, We really apologize for the long delay, and for the inconvenience this issue might have caused. Let me kindly share with you that in order to restore you must pay $46.00 in the form of CERTIFIED CHEQUE or MO...
I recently lost access to the email account \I used to register for self serve. to top that off I cant recall my password....and I am locked out, I want to register my new creditcard with them so I can pay my plan and continue using my phone. I just...
This is going to sound like a real first world problem here. I appear to have 33$ worth of refer a friend rewards which should not be the case. I haven't referred a soul. I'm kind of confused about this and only recently looked when I was finding ...
Anytime I try to make a local call I am told I need a long distance add on to complete the call. Pease help!!
Been a Public Mobile customer for almost a year now, been on auto-payment the entire time. This has worked flawlessly until today. I woke up and, upon attempting to make a call, I get a recorded message saying that I do not have an active plan. My cr...
I just set up an account t for a friend and she got a puk lock, I asked a moderator to help and he needs her pin but her phone is locked she can't get the text message from public with her number. How can I find this to get the moderator to give us h...
I am teting to save credit card for autopay, the account doesnt seem to save the information So I have to manually make payment every month and dont get $2 autopay discount.
I need to cancel one of my phone plans but cannot remember which email address, username, or password I used when I registered the phone number. I only remember my phone number. I can see that the monthly amount is deducted from my VISA card account ...
Hi,can I switch from and apple to a samsung and keep my phone number? If so, how?thanks!
Hey so I woke up this morning to having no service and I have tried turning my phone on and off I have tried removing the battery and SIM card I have checked my bill payment which is not due until October 13th I'm stumped.
My data have not been working since i switch to public mobile. The phone is unlocked. I can text, call in and out but data don't work. My husband recently switch over too. His network is connected to public mobile. I don't know why my network is conn...
Hi Last month I switched to a $60 plan which has U.S data roaming. While I was able to use my data in the U.S. in the last cycle, it stopped working by the change of cycle. I can still call and text, and I see the 3G or LTE sign but there is no actua...
Hiim a public mobile customer but I’m trying to get the new promo do I have to buy another SIM card to do so?
Added money to my account an says I don't have an active line for long distance an I'm not even trying call long distance
I am unable to make local phone calls. It says that I need to add a long distance plan. The plan I have is Canada wide calling ? @moderatorteam
So I bought and activated my simcard in London Drugs. After I inserted my simcard it says "no sim inserted" on my phone. At first the seller at London Drugs told me it was an issue with my phone as it is an international phone. So what i did was try ...
Ran out of my data 2 weeks before renewal date. I added minutes to account. Then selected “Add new plan “ Selected. “Start now”. ... and nothing changed. Still says old renewal date and the money still in account .. I have done this 4 times...
Long story short...had my purse stolen 2 days ago and cancelled all my cards etc...but started to get weird calls from an unknown number and some nonstop calls from a private number. Quickly discovered I'm having my identity stolen. In the process o...
I am thinking of getting the $15 plan that includes 100 mins outgoing and unlimited calls/ texts. So the question that I couldnt find answer to is that, does incoming calls stop once 100 minutes expire. 100 minutes will mostly be for emergency, mostl...
Tonight, I called an 1-888 number from my $10 50/50 plan and I was suprised to find out that no minutes was used. Date/TimeCall TypeOriginating #Destination #Originating LocationDestination LocationDurationData UsageUsage TypeCharge20/09/2019 ...
I noticed that the time zone on my usage history is all being shown based on Eastern Time Zone. For example, if I place a call at 5:14 PM Mountain Time, the usage history is showing the call as being made at 7:14 PM. Is there a way to change this to ...
