Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I will am EXTREMELY DISAPPOINTED. I followed all the directions regarding signing on to Public Mobile. I checked phone compatable, I bought a SIM card, I picked a plan, I activated SIM card, I set up a self service account which says is Active. To...
Hi there, I switched my service provider from Koodo to public mobile, my call and text is working but not my data. I am using iPhone X. Please help
Hello. Porting from Telus landline and received the following message:"We're experiencing difficulties processing your request to move to Public Mobile. Please got to PublicMobile.ca, click Contact us and complete the SIM & Activation online form. Th...
Site seems to be faulty today, have never had issues before other than it’s extermey slow to load pages, like it’s on dial up internet or something!! Problem is:i can’t change my plan as the page won’t load correctly and I can’t see the plan offer!!...
Hi! I have a problem: when someone tries to call me, he has to call twice, because the first time the answering machine turns on right away, and the second time the call goes through. It is very uncomfortable.How to make it correct this so that the a...
Hello!I have temp PM number now. Want to transfer my current Koodo prepaid number to overide the temp PM number.Already send private message to Moderator team last night. But still no reply. @Mary_M @Shazia_K @Saray_O anyone there please help me. Nee...
Hi All,I plan to switch my existing number from freedom mobile prepaid to PM and get a new second number for my daughter.The plan I want to get for both of us is the 30 CAD plan to start with.Question: What are the steps to make this as cost efficien...
ported over to telus, need refund for the month left on the account How do I intiiate the refund process?
I changed my sim card due to a change of phone from galaxy S5 Mini to S7. I am unable to get PM network on the phone and not able to use the phone. There is PM coverage in my area. Please I need help . Thanks
Hello PM Community; If I want to set up a 2nd phone account, do I have to create a 2nd Self Serve Login Account or can I add the 2nd phone under the same Login Account. If I can have 2 phone accounts under the same login account, how do I do that? T...
Can anyone please help? I ported my phone from bell but can’t receieve calls. Everything else works fine. I started the port 12 hours ago.
The following is a letter I wrote thanking the moderator_team members Lamie and Abdallah who provided me assistance in transferring my long held 30 year number with Bell-PC-Koodo- now PM....Dear Mod_squad moderator, i'm grateful for your help. Thank ...
I could have sworn that one can see the Build Your Plan and match it up against the Ready-Made Plans and still get the same deal. With the limited plans promotions on the 30-day deal, it's about $5 cheaper plus an added bonus data compared the Build ...
First of all, welcome! I was with Wind for a number of years prior to making the switch to PM. I am attracted to PM's low prices and rewards for the type of plan I'm looking for. It's been 2 weeks since joining PM and I've had my share of problems f...
I went back to my country for 4 months and forgot to cancel the payment for my phone, and now when I came back my phone turned into no service. I've heard about account canceled after you missed the payment for 3 months. So what can I do to reactivat...
As the title says, I can't believe that I gave up my Fall Promo 2016 plan. I switched to $50 autopay promo 8.5GB. At home, I did some tests on the 3g network, and I was getting between 15 to 20Mbps for downloads and about about 2Mbps for uploads. I...
Why can I not send or receive photos in text
I have a $10 plan, but cannot seem to get SMS to send. Receiving SMS works just fine. Have tried on two phones but no luck whatsoever even with the APN and SMSC set accordingly. Trying with a Samsung Galaxy Nexus, and Blackberry Bold 9900 (yeap). I s...
I ordered a SIM card for my father a while ago and I still haven't received it. 15xxxxx was the order number.
What the title says. Just noticed my referral bonuses were gone and couldn't figure out why.
Just joined Public all is cool but cannot send or recieve texts from my Bell peeps. Please advise we came from Virgin and it worked there can call them but no texts hopefully just a setting can be adjusted i have Samsung neo5 and my wife has sam...
Yesterday I paid for $40 for a payment voucher and then changed my plan right away after applying my voucher, and it went back to my original $2 balance. So I lost $40...
Does Public Mobile not show taxes in their payment history or did I get overcharged? My Province (NL) has 15% taxes so $35 + taxes would be $40.25 but thats not reported in my payment history. My January bill was free due to rewards. Wondering if my ...
does shoppers drug mart selling "public mobile vocher"
Why is my phone not working at all after changing my plan I can't call or recieve calls and I can't send texts
I am traveling for a couple of weeks to Africa. I would like to have my calls go to voice mail and then that they be sent to me as emails. I would like to have my text messages sent to email as well. Is it possible to set that up in Public Mobile? I ...
I seen alot of people saying there phone stops working b/c there credit card had a problem with the auto renew. When i signed up my first card (a registed relaodable prepaid card) was rejected, Then i put it on regular card that worked. Not sure if i...
HelloThis is my first time paying online as the first month was done in store, so please bare with me. My account says that I have $40 in available funds to use. My account is due to be renewed on the 16th and the plan will cost $35. Will I need to...
We signed up yesterday and my husbands SIM card says invalid. We tried mine in his phone and it works. Not sure what to do
i put my sim card in my new phone all working good but data is not working it reads the sim card as telus but the net work is on public mobile 3g and i can not change the apn. i have tried all the troubleshooting. i have read ..
