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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

High-priced Data Addons

Hi1 GB data = $30 ?Isn't this price a bit high in comparison with other operators?I want to ask Public Mobile moderators to reconsider data addon price.I am really satisfied with Public Mobile and add-on prices are the only problem which I had during...

I can't active my new sim card

I can't active my new sim card"OnlineActivation/PhoneNumberLloadErrorMessage''I need help!

Resolved! [ASSISTANCE] How do I Update Autopay Credit Card

Hello PM community, I just activated my PM service in-store and signed up for auto-pay at the same time. I asked if they were able to take American Express and said they were unable to. Had to setup account using my visa. Is it possible to update my ...

Resolved! Locked out of my online account

I am locked out of my online account . Send password.

Re: Cannot Send Text Messages

@CS_Agent I cannot stand text messages and renewed my plan about 4 days ago. It keeps saying message not sent try again. They only send when i reset my phone.

Momostar compatibility

Can i talk and text on this de vice without bein in need to change provider. Il dont care for data. Any fast help wil be appreciated https://www.amazon.ca/Momostar-Tablet-Android-Unlocked-Phablet/dp/B07DMPPFNM/ref=as_li_ss_tl?tag=comparaboo038-20&a...

Resolved! Signed up for 30 day free promo, maybe missed the fine print?

Signed up for the new customer promo, was pay first month get second month free or something similar. Went to store, signed up for account, never activated. Finally got to activating and now cant see promo, and being charged for second month. Did I m...

30 Days for $30 + 500mb top up Promo

Just curious how long this promotion will last. I have about 2 months left on my current prepaid balance. Want to switch over to Public (have ordered the sims) just wondering if I should switch now, or wait a month or two.

Resolved! Cannot Access Self-Serve Account

I am having the same problem. I cannot access my account from the time I have switched over. My credit card info changed and I am unable to update it so I have been purchasing vouchers from esso, and now there is a credit in the account but my servic...

Resolved! How do I contact billing dept?

Paid 3 months up front. Got a text that they would be taking out the next payment Feb 10. I replied to the text saying that I was just signed up since December so the next payment would be March. I asked for confirmation, got nothing. Today I get sus...

I cannot renew my plan nor make a payment

The payment to renew my phone and data plan is due today but for some insane reason it doesn't have any details on my plan and when I try to look at my plan details I get an error page. When I try to create a new plan I get a page with a bunch of bla...

500MB Autopay Bonus

Just a heads up, in case anybody missed it. (I almost did.) The 500MB Autopay bonus has been around for a while, but it's recently been extended to the lower--end $30 plan, effectively doubling the data without additional charge. My wife says thanks...

How happy I am to be with Public Mobile!

This is the news I came across yesterday:"Bell, Rogers, And Telus Are All Hiking Prices On Their Super Popular 10 GB Data Plans" Oh well, many of those big 3 customers will now jump ship just in defiance. I am happy with my plan from 2016 which never...

New activations only in $10 discount

In the ad copy, could the Public Mobile people add the words new activations only? What is there now is open to confusion.

Resolved! use PM in Canada normally while using US addon?

Just to confirm--if I purchase a USA Talk/Text/Data addon for $20 for 10 days, I can still use my phone with PM normally in Canada until I get to the States, correct? i.e. if I buy the USA addon today, and don't go to the USA for another two days, I ...

Help with topup voucher

I bought a sim from in store and the attendant gave me a $10 top up voucher as well (which I didn't ask for, but oh well). Thought I would be able to use it, but I can't since you can't pay half with voucher and half credit card. I paid $20 using my ...

Resolved! How to pay as a foreigner

i am a recent immigrant to canada and do not yet have my credit card. I have tried my international credit card, I have tried my friend's canadian Mastercard and another friend's canadian visa card. Nothing is working and my payment is due today as m...

In-Store Activation, No Port, Now Stuck

Activated a new SIM Card and plan in-store, handed me a piece of paper with account info. I chose not to port at this time because I want to try the service first. Phone is unlocked. Thought I could pop the SIM card and be on my way but so far, no g...

Resolved! how the rewards money works?

Hi,just got a question about my rewards on my plan, i got my public mobile number activated early this month ( 4th of Fed.) and got all the rewards( 2$for auto pay and 10$ for friend refered in my reward account), and i checked my back statement that...

New activation

Trying to activate a new phone have followed all the steps I think and it does not seem to be working. Does anyone know how to get this set up properly (moved to Getting Started category by computergeek541)

Resolved! No sim after activating PM by porting number

Hi,today I activated PM sim and also requested to port my number from Rogers. my Rogers sim has no service but my PM sim shows NO SIM. I tried restarting ting multiple times. I tried multiple phones. Iphone 6, iPhone 8. No difference. account shows ...

Resolved! How can I get a number of my choice that is not taken?

Hi guys, I had a number before and I want to get it back. I called to check and it looks like the number is not in use. How can I check and get the number back if it's not in use? Thank you

Resolved! I am set up for auto pay

I am set up for auto pay with a $40/ month plan _ on my last cc they charged me $42.56~ it should be $38.00 ~ what are the extra charges?

Re: Change the number of rings before going to voicemail

When I call myself to get the voicemail number all that happens is I go directly to voicemail Moved by mimmo to its own thread

Resolved! New Promotion and new customer

I have a relative that is coming to PM in the next week or two, and is interested in the:$30 30-days 3G 500 MB Data⁴ at 3G speed BONUS 500 MB with AutoPay UNLIMITED Talk Canada-wide UNLIMITED International Text and Picture MessagingVOICEMAIL & Call D...

Need help getting username Forgot self service login username for another number

Hi, can a moderator contact me retreating username/email address associated with another public mobile number I have? Thank you!

Resolved! $10 OFF Promo

Hi, My friend wants to port his number to Public Mobile. Please let me know the procedure how to port his existing number to Public mobile & how he will get $10 OFF Promo for 6 months ? How long it will take to port the number ? 2nd thing, if he...

Credit promo

How do I get it and how do I get ahold of a moderator

Data suddenly stopped working

Hi long time user of PM never had any issues- two days ago data stopped working received text from PM saying I was at 95% usage of my plan so I sent payment to top up my account (am on auto pay every three months but I topped up early) account now in...

Charged twice

I thought I was set up for auto pay but I guess I wasn’t so my phone was “suspended” I went to add the amount owing and it said there was an error however it appeared that $4 had been added to my account vs the $60 something I had typed in... so I re...

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