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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2683 Views
  • 21 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17780 Views
  • 124 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28968 Views
  • 184 replies
  • 27 Bravos

Resolved! Plan cancelation

Hello, I need to cancel the plan that I have with public but I couldn't call to anybody, so what can I do?

Jennycm30 by Great Neighbour / Super Voisin
  • 2683 Views
  • 7 replies
  • 0 Bravos

Public Lab Concoction and Implementation

I wonder, when will the wonderful list of goodies be ready, for prime time? Very anxious, and looking forward to seeing the roast beef of them all, in functionality, mmmmmm, yes, roaming with a side of mashed add-ons, data gauge to pour on that add-o...

makkahn28 by Mayor / Maire
  • 465 Views
  • 1 replies
  • 1 Bravos

Resolved! S4 mini gt-i9192 works?

Hi! S4 mini gt-i9192 works? Unlocked. Dual sim. Bought in brazil.I went on http://www.willmyphonework.net and shows that only 3G is ok.Thanks!!!

Auto reply

I've been reading this community forum for some time and for most of the problems that crop up, the same response is given in 90% of the time. "go to the contact us link and email Public Mobile "  It would be a lot easier if for every post that has t...

setmefree by Good Citizen / Bon Citoyen
  • 1105 Views
  • 4 replies
  • 3 Bravos

Resolved! New Voicemail System Upgrade?

Anybody else curious about what this new Voicemail update entails? I'm surprised there aren't more posts about it in the community. Anyone else getting an error when they tried to export their Voicemail today? This is the link by the way: HTTP://voic...

kutzki by Model Citizen / Citoyen Modèle
  • 1890 Views
  • 6 replies
  • 1 Bravos

Resolved! Deactivation

Hey ALL, How long my number will stay without topping up my account? The reason why I'm asking this is because I'm going away for 2 months and won't need my line abroad. Please advice

zeesaj1 by Good Citizen / Bon Citoyen
  • 3316 Views
  • 13 replies
  • 0 Bravos

LG G3 D852G Experience on Public Mobile

Hello. I would like to post my experiences on Public Mobile with my LG G3 D852G. If you are not aware, the LG G3 comes in several different models. The most common model used on Rogers/Bell/Telus is the D852 model. The one for used on Videotron is th...

ckl by Town Hero / Héro de la Ville
  • 3010 Views
  • 12 replies
  • 7 Bravos

UNLOCKED BlackBerry Z10 STL100-3

 May be this question asked beforeBut for my satisfication I want to ask this question againPlease confirm me  that UNLOCKED BlackBerry Z10 STL100-3is compatible with  Public Mobile or notI just lost my cellphone and now want to renewmy plan with thi...

ahsan_khan_46 by Good Citizen / Bon Citoyen
  • 3806 Views
  • 39 replies
  • 0 Bravos

System maintenance?

Was trying to activate a new account for my father in law.  Got to the end and it hung.  Now it says system is down for maintenance. Anyone know when it will come back up? 

McLaren by Deputy Mayor / Adjoint au Maire
  • 1931 Views
  • 8 replies
  • 0 Bravos

Happy birthday, Luddite!

Hello,Being of a modest nature, @Luddite didn't want to have a fuss made over today, his birthday. I'm therefore taking the liberty to do so.HAPPY BIRTHDAY @Luddite!@Luddite will be here later on, after taking Geritol. Please wish him a happy birthda...

Martin by Legend
  • 3455 Views
  • 29 replies
  • 15 Bravos

Telus just raised rates...

I just read that telus is raising rates by $5 for certain plans. Since public mobile is owned by Telus, does this mean that the price increase will trickle down to PM subscribers? 

ckl by Town Hero / Héro de la Ville
  • 1913 Views
  • 13 replies
  • 1 Bravos

Resolved! "Photos" Button Broken When Creating a Post?

Hey all, I'm checking to see if anyone else is facing the same problem as me. For the last several days - maybe a week or so, I've been unable to post a picture as part of a post (whether in a new thread or a reply). When I click the "Photos" button ...

Toll free call

I tried to place a call to 844 number from 514 area.I received the message that I don't hava an active long distance addon. I should not reqire one. Could you help me understand why this is happening? 

bacardi by Good Citizen / Bon Citoyen
  • 2510 Views
  • 20 replies
  • 0 Bravos

Resolved! Could not activate cellular data network - you are not subscribed to a cellular data service

Hello Everyone, I am hoping to get some help with my account. I recently received my sim card, activated it yesterday after i have chosen a plan (canada wide talk, canada wide text and 1GB of data). i haven't really tested the data until today when i...

Fozee22 by Good Citizen / Bon Citoyen
  • 3835 Views
  • 6 replies
  • 0 Bravos

U.S. Moto G 3rd Gen 16GB

   I've come to know that if there is ever a place to find quality support about Public Mobile or about any phone, then the community is the best place to come.    My question this evening consits of the U.S. Moto G 3rd Gen. I guess you could call me...

DubstepCanada by Great Neighbour / Super Voisin
  • 2977 Views
  • 8 replies
  • 1 Bravos

Resolved! Can no longer place or receive calls

Hello, For the past four days, I have not been able to place or receive phone calls on my Public Mobile phone. I am signed up for the "Pick and Pay" service, a 90 day pass. According to the self serve, it will expire Feb 3, 2016. This plan includes:-...

CDoug by Good Citizen / Bon Citoyen
  • 3898 Views
  • 25 replies
  • 1 Bravos

Resolved! Twitter

Hello,I know that @Luddite shares the same opinion as I as to the possibility that Twitter may increase the current 140-character limit of a Tweet to 10,000.We so much look forward to read the equivalent of a 10-page term paper on weighty matters suc...

Martin by Legend
  • 2866 Views
  • 30 replies
  • 3 Bravos

Sign into network

keep getting a message on my phone telling me to sign into network and just started to get this message  as soon as I turned off the location gps and the reason I turned it off as the gps it was making my phone get hot and was draining the battery re...

sparky2015 by Good Citizen / Bon Citoyen
  • 10333 Views
  • 40 replies
  • 0 Bravos

Resolved! Unused Data carry over to next month

Does unused data get carried over and added to the balance of to next month. If not, it would be nice to carry it over becuase sometimes in a month you hardly use the data that is there in the plan, but in another month there may be a huge requiremen...

rdeengar by Great Neighbour / Super Voisin
  • 2393 Views
  • 2 replies
  • 1 Bravos

Switching the "Get Help" area to default to https

Hi All, Just a suggestion (and this may not be the correct area for this post, so I apologize) but I'd recommend setting up the "Get Help" email/contact form to use https instead of http.  The reason I'm suggesting that is when I had problems porting...

Rasto by Good Citizen / Bon Citoyen
  • 2400 Views
  • 11 replies
  • 0 Bravos

Anyone wants to refer me?

Anyone wants to refer me? I am new customer and want to get a reward. If anyone wants to get a reward for refering me please let me know the phone number to pun on registration form.We will both benefit from that.Thank you

Cannot register Mastercard

Hi there, I'm having trouble changing my payment method from a Visa card to a Mastercard. After entering all the information, it reports: Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchas...

atashinchi by Good Citizen / Bon Citoyen
  • 3233 Views
  • 12 replies
  • 0 Bravos
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