Community

Resolved! International talk not working

Resolved! Ways to pay for your phone

Do you need a credit card to pay for your phone plan or can you pay with pay pal? 

Resolved! Public Mobile - auto clean and advertising?

does anyone else have their phone "auto clean" followed by advertising?quite often after closing an applicaiton, my phone says Public Mobile has cleaned up my storage, then it proceeds with an advertisement.any help would be appreciated. thanks 

Resolved! paid but services have not been restored

hi! so this is my second month with public mobile and on the first of this month i went to the store to buy my voucher for 25$ which was my plan and they said they couldnt sell any at this point in time and that i should buy a prepaid mastercard and ...

Resolved! Can't make a phone call.

When I try to call my *local* pharmacy I get a message from public mobile that talk is not included in my plan.  My plan has 100 minutes of outgoing talk.  When I log in the self serve page clearly states I have used exactly forty of those.  Not that...

Resolved! Change my plan

Hello i would like to change my plan to have more data, when i go to change my plan and build a new custom one and go to make the payment now to have more data now, my payment is made but my plan did not get changed so i payed more for nothing, I wou...

Resolved! Trouble making calls to US

I’m a new user and have unlimited calls/texts in NA. I called a US number and a PM recording came on to tell me I needed to change my plan. What’s up with that and how do I resolve it ASAP? It’s the reason I bought the $50 plan - to make calls to the...

Resolved! Aug,06,2019

My name is Jason Jodoin I put money in my phone last night now my phone said I have no  Service  But phone still work here is my cell if someone can help me 613xxxxxxx thanks  EDIT: info removed by NDesai

Resolved! Unable to process payment

I switched to a new plan and I had auto pay before but my account has been suspended due to insufficient fund. I tried paying it with my credit card that was added to my account but it did not go through. I replaced the credit card and it says "Sorry...

Resolved! New US Roaming Plan

When you switch to a new plan when does it kick in?   I'm travelling to US tomorrow, and am considering switching to new plan (60$) to include the US Data and roaming... BUT - does it kick in the next billing cycle, or is it immediately activated... ...

Resolved! US Roaming bundle - Not Working. No service in US

Aug 2, i purchased $40 worth of US roaming - talk, text and datain the US now, try to send a text ...get a message saying it's not workinghad to purchased another $20 worth todayI want my $40 back!

Resolved! The my account isnt working

Everytime i go to sign in it shows me this Server Error in '/' Application.Runtime ErrorDescription: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exc...

Resolved! incoming calls on the $10 plan

I'm getting my mom this plan and it says 50 Canada wide talk but it doesn't say anything about incoming calls received. Would it be part of the 50 Canada wide minutes? Thanks.

Resolved! Changed plan from $25 to $40

i changed my plan from $25 to $40 the due date is 21st of August but I want to change it to be effective right away . I don’t want to wait till 21st . Any idea how to do that 

Resolved! invalid sim

I tryed to activate a former PM SIM card and I cannot go to the second page since it indicate invalide sim on top after I click on continue?

Resolved! Plan issues?

Strange things with my account. On the 1st my data should have reset and for 2 days I had data, used 8mb, Now nothing,  no data. Phone still works. Usage still says 8mb. Also I looked at my phone going out and see 3065804001 three times. From what I ...

Resolved! Frequencies and bands

I have a Samsung Galaxy note 8 (SM-N950F, international version) and the website says that it'll work with any gsm carrier. So I have a question - is public mobile a gsm carrier? What frequencies does it use?

Resolved! porting in a number to existing PM account from Speakout

This morning I attempted to port in a number to my existing PM account from my active Speakout account.  After about 4 hours I received a text on my PM account phone that says I need to "go to publicmobile.ca and click Contact Us and complete the SIM...

Resolved! Problems creating an account

I have tried to create my wifes account but the first time the web page crashed after i entered the credit care info in. I tried to sign in using the same info i created the account with but it doesnt take. i tried to recreate an account but now it s...