Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there! I have been with Freedom Mobile for 2 years and switched today to Public Mobile, sweet data deal made my decision simpler. It took me 50 minutes to get the message that my transfer request was completed successfully, at the same time signa...
I searched on the Google Play store and did not see one and I searched on here and noticed that it was suggested on here since 2015. I would imagine it's just named something differently and I'm having trouble finding it.
Ok, so I ported my first daughter last night from FM and it failed. As per usual, the mods took care of eveything and we are up and running smooth. Going to do my second daughter now and figured maybe I would ask if I entered somwthing wrong to try a...
HI, I am also a frustrated Freedom Mobile Customer and would like to switch to PM. However, there is only very short time left and if I order SIM online and it does not come in time or get activated in time, I lose the plan. What happens to my mone...
I recently signed up and moved to Public Mobile successfully. However I had a lot of difficulty signing up and tried the activation process several times with a few different credit cards. Now all the credit cards I tried using to unsuccessfully sign...
I just ported my number from freedom mobile. It was activated after making the payment. When i try to use the phone it says my account is suspended. In my account it says i owe 126$. I am not sure why i am being asked to pay if ive already paid when ...
I activated my account today( I hope) and it even send a comfirmation email, but when I go to sign in with the details I chose, it is being problematic. It keeps saying: Sorry, your login attempt failed. Please try again. I know for a fact the pass...
Hi all,I'm looking to make the switch from Freedom as they currently do not cover my area consistently (frustrating!!) but I have some questions before doing so. I'm looking into the Freedom Promotion, will I have 4GB of data per month, for as long a...
charged my credit card and then I got : Oops ... It seems that something went wrong .. Please href=" https://publicmobile.ca/en/on/get-help" Target="_blank">email us to get your account operational. We apologize for any inconvenience. I can't even co...
Is there a way to completely disable voicemail?
I read in another post that there are new carrier settings (version 28.3) for the iphone. The update now included to have group texts with non iphone users, which is a setting I really want. My phone is not prompting me to install the new settings. I...
Just set up the plan now, went for the $120 90 day, province wide, unlimited text, 6 gb plan. Now i log in for the first time on my account and it tells me that the plan i have is the Pick and pay $10 per 30 day plan. It also says i used $8 dollars f...
Hi I have a question, i saw an ad on Facebook about public mobile offering 2gb of data with unlimited calling/texting for 40$ every 3 months. I just want to confirm if this is true or not. Many thanks!!
Port the number when you do the activation at the same time.
Get activated to province wide, while the promotion is going for Freedom Mobile. Get 4GB of data and unlimited calling province-wide for $40.00/month (90-day period activation). When you do activate it put the number port over the number right away t...
Public mobile keeps the email address as your ID of your account. If you want to re-sign up, you need to use a different email address then you can use the previous one.
My auto pay date is june 20th..now i paid n i tried callin out n it says phone not active..now I reset the phone..n i still cant make any calls.. i look at my service it says active..Now i check my payment history and it says on june 20 auto pay 6$On...
Hi there,When i was activating my card for the Freedom Mobile promo, I think I did it wrong and corrected the plan this morning but it won't be in effect until the next billing cycle. I was wondering if you can adjust the plan so I can get the Freedo...
Hey guys, I am trying to port over from FM, but when I got to the payment part it said there was an error making the payment and I had to start over, now I cant start a new activation because it is saying that the SIM is invalid. Any suggestions?
Good Day everyone. I recently turn on sim security and set a pin and right after I was lock out of my phone. It asking me for puk code. I got a message please call your carrier to unlock code.
Howdy, hopefully this is the right forum for this - and I've already emailed about this, but it's kind of a big inconvenience for me at this moment so I'd like this resolved ASAP so here goes. I've basically picked a plan as I activated my sim card o...
Hello, During my port in from Freedom mobile, I experienced some hiccups. When I inserted my SIM into phone I found that I had no service of any kind including talk, text, or data. When I logged into my account I found nothing was selected for the...
I was trying to activate my publicmobile SIM card and face to error stated below : The number entered does not belong to a valid Public Mobile Subscriber. I am currently freedom user, trying to switch to publicmobile.First I tried to activate through...
Same problem as this: There is currently a bug related to new activation of SIM card on your website that prevent any new customer to register. The problem was raised by many people in the community since last fall. The issue is at the step 2: Phone ...
I ported my phone from Freedom mobile to Public mobile yesterday for getting the 12 GB 90 day plan with unlimited province wide talk and global text and ended up getting $84 plan with out any talk!!! There is definitely some issue with the public mob...
Ok, little worried here. I wanted to sign up my kids on the new FM promo. Just ran down to FM and got 2 new cell numbers on the $25 plan. Now, I am going to port over the numbers to PM to get the promo. But, just saw that both numbers are on the same...
Hi, I am trying to port my Fido number to PM but got the following error in the portal:We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance. The above message showed after I clicked on th...
I activated my account this afternoon following the instructions for the freedom mobile deal. After the activation, it shows that my plan is only 30 day pass with no talk, text and data, even my balance is showing $110.Please help to change my plan t...
I need to lay this out here in the hopes of clarifying my situation to the mods, and maybe someone in the community can help me out if I am missing some information. I have two phone numbers, one with Freedom and one with Koodo. I want to take advant...
I got a Google Nexus and sadly this phone isn't all they say it would be. For roughly an hour this early morning, I was looking at the brand model cellphone I wanted. *Drumroll* BLACKBERRY I have now learned that in order for a cellphone like a Black...
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