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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 16213 Views
  • 120 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 27235 Views
  • 184 replies
  • 27 Bravos

Hours of operation of the call centre

To the moderators:One of the most frequent questions and concerns expressed in the community is the lack of a contact number on the website.Why not state that, for those who became customers before January 27, 2015, the contact number and hours are:*...

Martin by Legend
  • 2600 Views
  • 9 replies
  • 1 Bravos

Blackberry OS7

Hello, I just transferred with an unlocked Blackberry Bold 9900 running OS7 but I don't get any data. My TCP IP settings are as follows:APN Settings Enabled (checked)APN: sp.mb.comAPN Authentication Enabled (I have tried both checked and unchecked)Us...

sinc7630 by Great Neighbour / Super Voisin
  • 3476 Views
  • 12 replies
  • 0 Bravos

Resolved! Coverage Map in BC is wrong.

I was looking at the coverage map for BC and I noticed it was completely wrong. It had almost no coverage outside the Vancouver area but that has to be incorrect because TELUS, the network that Public Mobile uses, has the best coverage in BC I am hop...

jchakkal by Good Citizen / Bon Citoyen
  • 5035 Views
  • 36 replies
  • 2 Bravos

Resolved! Does such a thing as customer service exists at Public Mobile?

My plan ended in January 2015, when we had to "switch over" I was told I would receive one free month service. Since then I have received several text messages telling me my service has been extended for 30 days. I have copies of 2 of those messages ...

annecg13 by Great Neighbour / Super Voisin
  • 1557 Views
  • 4 replies
  • 0 Bravos

Can *611 reps access customers' files?

Hello,I have read a number of posts from customers, who have called *611 only to be told by reps that they don't have access to customers' accounts.I, too, have encountered the same problem, being told to email PM.If the reps truly don't have access ...

Martin by Legend
  • 1914 Views
  • 10 replies
  • 0 Bravos

convince me!

Hi everyone, I am on the fence. I need the following per month:- 120 minutes talk time- 120 texts- 500 MB With all taken into consideration, PM is $10 too much a month across the board. There are a few options around $35, regular PM price: $50 - $2 f...

gmd by Great Citizen / Super Citoyen
  • 1419 Views
  • 9 replies
  • 0 Bravos

Lost phone

I lost my phone in my house. The phone is on but the ringer was turned off. Can public mobile or telus send a sound or locate the phone?

mobile by Great Neighbour / Super Voisin
  • 886 Views
  • 1 replies
  • 0 Bravos

Feedback - best way to give feedback?

What's the best (and quickest) way to give feedback?  Specifically, feedback such as:Issues encountered with the BETA website;Reporting dead internal links and/or redirections;Site functionality problemsE.g. the 'upload an image' to your community pr...

Public Mobile - Feedback - 'Mislabelling' example.png
vizine by Good Citizen / Bon Citoyen
  • 1160 Views
  • 1 replies
  • 0 Bravos

Galaxy S5 - Lollipop Update - Now or Soon

I just read online that the Galaxy S5 has received an update for lollipop 5.0 for Rogers, Bell, Telus and Koodo.If anyones using the S5 are you able to do the update? And if so do you like it?

Griff by Town Hero / Héro de la Ville
  • 1178 Views
  • 3 replies
  • 0 Bravos

T911 Phone compatibility

A supported handset is required to use the T911 service. The following phones support T911:   APPLE  iPhone 5S iPhone 5C iPhone 5 iPhone 4S iPhone 4  iPhone 6 iPhone 6+   Alcatel   Idol X+  POP Icon   HTC  Desire 510   Desire 320a    Huawei  Ascend Y...

Moid_I by Retraité / Retired
  • 2710 Views
  • 3 replies
  • 1 Bravos

Resolved! He's dead Jim

BTW, did you guys hear? Mr Spock has died. Live long, and Prosper.

makkahn28 by Mayor / Maire
  • 1504 Views
  • 3 replies
  • 1 Bravos
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