Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Yesterday I was using my old number just fine but however today, it seems like my number is completely different now. I know I didn't change it myself. What happened and how can I switch it back?
Hi there, So I am looking for a moderator to help me with my new account. The problem is that I cannot recieve text messages or phone calls, but I can send them and make calls. I have restarted my device already. The number is a new number. Can you p...
Hi guys, So for the past couple of months my iPhone is showing me the red dot indicating a waiting voicemail. However, when I dial in and connect to my voicemail there are no messages. The indicator will go away only to reappear a day or two later, ...
So i'm in my self serve account trying to figure out my long distance usage yet I can't find anything to indicate where I used my minutes... i've only used 7 min but Im wondering why I got charged since I didn't call out of province... i've recieved ...
Hi, I'm new and just signed up. A freind referred me and said that when he had signed up and activated his card/account, he was able to get a refund on the charges for the SIM card. Is there any way for me to get that refund, or am I just dreaming of...
Out of 3 replies I've posted today, two mysteriosly disappeared without leaving any trace. I hit "post", the reply first shows up OK in the thread, but then when I changed thread, and came back, replies were gone. Is this a bug of new forum system? ...
Hi, how do I change my email address with Public Mobile? I am currently looking to delete the email address I'm using and cannot see an option to change the email.
Well not sure if it is 1 year since she started working for PM or just 1 year since she registered on the site but either way Happy 1 Year Anniversary with PM @Shazia_K Thanks for all you do for us here and hope that there are many more years to com...
Hey! I just got a new iPhone 5 and switched from a Public Mobile Samsung-sized SIM card to one that fit in my iPhone. I activated my new SIM card number with my Public Mobile account, and now calls work but I can't send or recieve texts. Please help!...
I know article is mainly an advertisement for Freedom Mobile (do bear in mind while reading it how few people are actually using it and it's geographic limitations) The more interesting thing to me is the wide discrepancy between Bell & Telus (Public...
Hi Community! Public is hiring and we're hoping you can help us find a rock star who is as passionate about our brand as all of you are! The role is for a Sr. Product Manager, who will own Systems and Innovation. You can read more about it here...
Does the reward earned by participating community is recurring every 90 days like the refer a friend and loyalty rewards.I mean if I auto pay I will get 6$ for 90 days for every time I renew my plan. Does this same thing apply to my community reward?...
Hi, I've got a problem with my number (it was a new number from PM, not a port). Everytime somebody calls me (I've tried different providers, even landline) the first time call goes straight to voicemail then if re-dialed the phone rings normally. If...
Is it possible to revert back to the old layout if you don't like the new one? jw
I put the money phone and have propf but no plan they are saying i need to pay another 32$ but i put the full 60$ and no phone second month in a row i need my phone within 24 hour i need a mod to fix this
Hi, I have been an PM member since November and all of a sudden today my sim became unregistered and I can no longer go on the network. I had previously lost a phone and also want to see if its possible to put that IMEI of that phone on blacklist. Th...
In the Public Lab a lot of things have a status of Brand New? What does it mean? Are those new things that have been implemented, just trying to figure it all out
Hello everyone: I switched to PM few months ago and I have been trying since to convince my family and friends to switched to PM. First, thing they ask me is that they have never heard this company no advertising etc. My question is why not PM adver...
Hi, I have an account that I intentionally have on suspended status.The user (my family member) is currently out of Canada and is planning to come back after a few months, so he asked me to just not pay for the next cycle and have it suspended..and w...
I logged into the community forum on my phone this morning and saw something completely different. I thought my browser was broken because things were not where I was used to seeing them. Selecting desktop site didn't do anything different. Seeing...
Hi. I had a 30 day plan that cost $70. 00 but but has been suspended because I found a better plan for me. Now I want to change to a 30 day plan with no text and no calls and 2Gb data (It cost $38. 00). To do that I buy a $40.00 voucher and charged i...
If you were one of the people affected by the 4.x release at the end of year end and had to recreate your PM APN, they released 4.0.1 to fix that. Today I noticed they have released 4.0.2. Just a heads up if you are a Oneplus 3/T owner. Be sure to do...
I tried searching but I can't seem to find it (or else I'm using the wrong keywords). It's been happening for a while now but the data counter within the Self-Serve is different than the Data Witness counter I'm using that was made for PM. It's off ...
hi guys just wonder if anybody have experince of changing their exist phone number after you stay with pm for awhile. just curious if it would be easy and quick if i need to change of exiting number in pm?
Hi @Shazia_K, I cant login self serve, i got this msg "Login/UserLockedOutSorry, you've exceeded the number of attempts to login into Self Serve. Please wait one (1) hour before attempting to login again."I also tried to reset password but it didnt w...
Once I posted, I can see the message right after the page refresh. But it gets automatically deleted when I refresh the page. Am I blocked somehow???
So just trying to make a proper evaluation of PM before I make the switch. As I look at the forums, with them being one of the support channels, they are littered with problems. In fact more than just general discussion. So, of course, this puts wo...
this morning i got message from pm about my porting was completed successfully(i port my FIDO number to pm). i use my home line to call my phone number,the pm phone(pm sim card) is working( but no display the calling number); and then i use my wife m...
Hello so I have been having issues with my account. I have emailed Public mobile for over a week with no response. I have waited and waited with no response. I even sent 2 other emails and still nothing. Can someone please tag someone who can help me...
Hey Community... my payment is due today (17th) and I wanted to switch to 90 day billing, instead of the 30 days I'm on now. The plan with 90 days, provincial calling, global texting, and 3GB of data is $111. I have $7 in rewards, so I ended up toppi...
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