[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
$25 plan
Hi I am looking at switching to Public and have a question about the plans. Does the only plan that offers unlimited incoming calls is the $15 plan? Or does all plans offer unlimited incoming calls? I get a lot of calls from the U.S and wanted to kno...
Resolved! Cannot call or receive calls, but can send/receive text and use data
Hello, I opened an account with Public on Wednesday and transfered my number over from Fido. There was some problems with the transfer to my number (but I could use my data), so I went back to London Drugs where I got my plan, and there they told me ...
Question about $15 plan
I’m looking into the $15 plan for my son. But just want to make sure I understand that I’m reading this correctly. It states that there is 100 Canada wide minutes and unlimited incoming minutes. Am am I right I’m assuming that the only calls my son ...
I cant mat or receive calls or texts
I switch to Public Mobile 6 hours ago and I still can not send or receive calls and texts? How can I get my phone to work?
data
i changed my phone number and ever since i changed it my data does not work
forgot self-serve password as well as security question answer.
Forgot my self-serve password as well as security question. Need help to login my account.
how i can pay my bill
my phon das not work bicose i cant pay a bill
Activated SIM, but no service and no account
Hello everyone! There was an error in the final step in activating my SIM card. I clicked submit for the payment, but then it said there was an error and I needed to try again. Here's the current situation + everything I tried:When I tried to go thro...
Drop phone calls
Can someone help me ? I’ve been with Piblic mobile since 2018. . This yr ( don’t remember exactly when it started ) but my phone started dropping my calls after 1 hr ( have anytime unlimited calling ) now past few days it’s been dropping calls withi...
Nunavut
Are you able to a local number for Iqaluit, Nunavut?
Public Mobile App Development
Hi Everyone, I have seen multiple requests on this forum for a mobile app to track data usge and otehr stuff.I am a graduate student with the needed skills and have started to develop a homebrew mobile app for PM(Not the bookmark trick or pin to home...
Auto pay is not working again
I have readded my auto payment details for the 2nd time. I love your svc but i want the payments to come out automatically and i have done this 2 x. What is the problem
Calling and txting
I just activated my sons sim card and out him on the 25.00 plan hes not able to make calls and cant accept calls he sent me a txt and I received it but he didnt receive the txt I sent him back his phone is unlocked and is an iphone 7 Post moved as it...
Anyone else wish Public Mobile offered unlimited data at reduced speeds like Lucky?
I was looking at other companies plans and noticed this on the Lucky Mobile site. Anyone else think this is an excellent idea that Public Mobile should implement?
Help
Locked out .. and I need my account number
Resolved! unlimited Incoming call?
I have $15 unlimited call plan. I located in London Ontario and receiving phone call are included in the plan. If i go to Ottawa or windsor, when i receive call is still inlucded in my plan? what about i travel out of province to vancouver or montrea...
Resolved! Locked out of my account
Hey guys, I'm locked out of my account. When I click forgot password and enter my email it brings me to a page that basically says contact us for support with no email or link to reset password. I've been using the phone system for the last couple of...
Sorry, we are unable to verify your card at this time.
Hello, I'm trying to do initial account setup and activate sim online but getting error at payment step. Error: Sorry, we are unable to verify your card at this time. Please ensure your card details are entered correctly and try again. If you conti...
Resolved! texting issues
I'm new to public mobile. I have unlimited texting so turned off imessage on my phone to not incurr data charges/ usage. Now I can text to almost everyone including those with iphones, but with someone wlse with an i phone it is saying i must enable ...
Resolved! "You currently don't have 'talk' on your plan." Problem is: I DO have talk. Can't make calls.
Any time I try to make an outgoign call I'm met with the Public Mobile voice informing me I'm unable to make a call because I don't have talk on my plan. Well, I do. I have rebooted my phone and verified that I indeed do have talk on my plan. No othe...
Resolved! Xiaomi redmi 7a Global
Thinking of getting the Xiaomi redmi 7a Global for 94$ CAD https://www.gsmarena.com/xiaomi_redmi_7a-9716.php#redmi-7a-global Will it work with PM ?
Resolved! international texting
Is it free to text from Canada to New Zealand or what is the best way,thanks all
Resolved! Locked out of account
Either my username doesn't work or my password. After two tries, I get message I've exceeded number of tries. I've tried different combinations without success. I need a moderator to help me get in and reset. Or what else can I do? Thanks
Text Messaging Issues
Hi! I am new to Public Mobile (and Canada) and got the plan activated yesterday. However, when I sent a text message to my friend, I never received her reply and she shared a screen shot that a person replied with my number that it is a wrong number....
Unable to text my wife's phone number
I recently bought two Google Pixel 3 and Public Mobile plans for both. Texts I send from my new phone to her phone do not go through. I can, however, text her from my old iPhone and she can text both my new phone and my old phone from her phone. Does...
Resolved! Data 3G vs 4G
Hello, I don't do much with my data, surf the net, use apps like uber (no Facebook, twitter, etc, nothing that updates and refreshes) and I like to send and receive photos a few times a week. Is 3G enough for this? I just joined yesterday, so I guess...
Resolved! Text messaging
I noticed there is a green checkmark on the bottom of my sent texts, what does it mean?Can others tell when I have read their texts?I have an android, sony Xperia phone.Thank you
Resolved! Data setting
Oy phone, Sony Xperia, has two data settings, Mobile Data and Data roaming. Do I need to put both on when I am off WiFi? What is the difference between the two? Thank you!
Transferring number
I signed up yesterday and transfered my old cell number. I am getting phone calls but no texts with the number I transfered too. It still shows the number I was assigned when I signed up in settings on my phone. When I try to type in the number I...
