Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am having issues with my phone not allowing me to edit the APN settings once I install a Public Mobile SIM card. With the sim card installed I have no option at all to change / edit the APN settings. With my old SIM card in there I am able to add /...
What does 30-day mean under the pricing. Does it just mean montly?
ive payed my balance this morning with a store coupon at 8 am it is now 3 pm i still have no **bleep** service my car needs emergency repairs i can not use my phone because public mobile is freezing my 26 $ in my account basically i'm paying for a se...
I’m new to public mobile.I have a 3 month prepaid plan including unlimited talk and text to North America.Today your telling me that my plan does not include talk.... I am unable to call anyone! The plan is prepaid, it’s about 1 month into the 3 mon...
I searched the Community and only saw that this was a Lab suggestion, but no indication that they'd been rolled out yet. Love the idea, so much easier than calling around to retailers to find out if they'll sell you a SIM without requiring in-store a...
Hi there. New to Public Mobile and i have a question about the port in. So here's my situation. I ported in a (587) number from Fido a week ago, and got the $40 data plan with a $25 referral credit. Fido called me back with a really good Winback offe...
I just got the 40$ plan, I've been a pm member for a while now, I never had this problem but my plan will not work. My old plan expired yesterday and I didn't get around to putting money into my account until today and when I selected my plan and ren...
Fido told me that you get charged if the call is not coming from the same area code as you?I want to be sure that I can accept calls and make calls to anywhere in canada at no charge.
Hi there,I receive incoming international calls on a regular basis and it appears on format as this: 1[country code][caller number]. the problem with format is that it doesn't recognise the contact I have saved in my phone since I have saved it as fo...
Hi all, I have a sim card and have answered all the information but when I go to submit payment it does not work. It says CC invalid. Yet I check my credit card on line and indead it has gone through with 0.00. No one to talk to getting very frustrat...
Spoiler I tried:-Resetting my phone-Removing and re-inserting the SIM card-Re-entering my APN settings-Declaring my phone stolen (suspending service) and reactivating it 5 minutes later My data plan is active.
My friend renewed his account last night, changed to a different plan and added a voucher. On his online account it says it is all paid for a month, it is active again. I don't understand why he isn't able to call or text anybody and no one can text ...
HelloI connot create self serve Account it say phone number invalid,i have this number last 3 years
I purchased 2 sim cards for 2 cellphones to be used by myself and wife. I made sure both phones were unlocked and compatible with your company. The cellphones both passed. I proceeded with the activation process with no activation. I purchased a $25....
I just purchased a Sim card from Public Mobile. The plan I want is ending in 2 days. Will I still get the promotional plan I want? @CS_Agent
I’m is the US and paid for talk and text add on but it’s not working? Can you please help?
Well..your all signed up and have found your way to the Community where great advice and help is always available..While here take some time to navigate yourself around..Use the features the site offers..especially the search feature..if your having ...
I switched from Virgin. FIlled out all the info in my account and says successful. If i call out, the phone number is my original number. You can me with the original number not problem. But the text messages/imessages isn't working. When i send a m...
Why when i cancelled autopay was my credit card still chargedWant to change my plan to just unlimited call and text
Hi everyone, I tried to activate my new SIM card tonight 4 times, but everytime I entered my credit card information, the next page just brought me to a "Generic Error" page. I just tried to activate a new account again, and this time, when I type ...
i have a asus zenfone max plus i just got a couple weeks ago and i have been on public mobile since i got the phone now the phone updated to android 8.1 from 7 now i have no connection at all and if i put the public mobile sim card in my android 7 ph...
Hey all! I have no service! It was fine all day even when the power outages but then stopped working! anyone else have this issue?
I bought a payment voucher today, and when I try to put it on my account it will not add it and gives an error.
So I am new and am wondering how I can get vouchers for a plan that is 40$ a month from recharge this is my first phone service and I don’t fully understand how it works
I ported my number 2 weeks ago and it failed, it was working for 2 weeks and stopped
Well as the caption states I’m wondering how to pay for my plan as I don’t own a credit card just my bmo debit card
Hi, I'm trying to activate a new simcard for my father and port his landline number from Bell over to Public Mobile. When I get to the 2nd step of checking whether it's eligible, it seems to be fine and bring up a form stating "Wireline transfer Numb...
I just switched to Public Mobile. I registered and changed the phone number to my old Virgin phone number. I can call out and it works with the new number, but if someone tries to call me it goes to Virgin Mobile saying it goes straight to voicemail....
Hello, I would like to pay using a US credit card. It keeps being declined...Is this not possible? Does it have to be a Canadian credit card only? (This makes it difficult for me, because I am visiting from the US only for a year or so, and I don...
Good day. I have a Samsung Galaxy S4 on the basic talk and text plan. Activated the SIM yesterday and all went well. The phone appeared to work in all regards until, whoops, I tried to make a call. It dialed perfectly from my contacts but when my sp...
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