change email address

[prajjwol143]

hey i am not able to change email address of my account. I changed the username but i am not being able to change the email. please message me if anyone can help me

[Jackhyf63]

@prajjwol143  You need to send a private message to a moderator giving the old and new username/email address. He then replies by sending you a link so that your identity can be verfied. Once that's done you notify him. He then completes the username/email address. You don't need to include any private info in the private message other than the usernames involved.

[cellphoneuser1]

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@prajjwol143 wrote:

hey i am not able to change email address of my account. I changed the username but i am not being able to change the email. please message me if anyone can help me

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You can't change Commuinity username unless you ask moderators.

If it is for self serve, I'm not sure what you mean by changed the username but not the e-mail address because the e-mail address is the username. Are you just trying to change the e-mail address is the self serve details like name and address?

[geopublic]

@prajjwol143 

[GR · Accepted solution]

@prajjwol143 if you want to change the email address of the account you need to ask the moderator_team to do it! Click here to start a conversation with Simon the chat bot and get a ticket and the moderators will get back to you usually within 48 hours 

https://publicmobile.ca.ada.support/chat/