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Port in from Freedom, voice call out okay, no text or data

papachoy
Great Neighbour / Super Voisin

 Hello,

 

During my port in from Freedom mobile, I experienced some hiccups.  When I inserted my SIM into phone I found that I had no service of any kind including talk, text, or data.  When I logged into my account I found nothing was selected for the phone plan when in fact I did during the porting in process.

 

I then proceed to change to the correct plan I needed to select (albeit had to pay an extra $10).  Once I corrected that, I was able to call out, but still no text, data or incoming calls

 

Please help!

 

Tony

4 REPLIES 4

papachoy
Great Neighbour / Super Voisin

It's odd, because I did receive the SMS, after checking APN and network settings, still no text or data or incoming calls.

 

T.

papachoy
Great Neighbour / Super Voisin

Yup yup, did that right away. Thanks for the advice!

You should also request a credit/refund for any overcharge once everything is working.


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

OllBY
Good Citizen / Bon Citoyen

Yeah, it takes time. Up to half an hour. I had the same. Reboot your phone couple of times untill you got SMS from PuMob.

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