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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Family plan switched me to public mobile

Hello, we just received our SIM cards and just about to make the switch to public mobile. I know it is one email per account, our current plan is with Rogers in the family plan, we would like to keep the same numbers and would like to use the referra...

account not being verified

hi there, i cant seem to login and update my credit card information. my email is not recognized even though i have a public mobile accout.

Resolved! Data not working "Sign into network"

Starting from yesterday evening, my data does not work even though I have only used 55.88/250MB. It was working fine one minute and then the next it stopped. There's a notification that pops up when I turn on my data telling me to sign into network "...

Refer-a-friend

Hello guys,I just refer-a-friend to Public Mobile and she set up at Walmart yesterday, but the staff did not enter my number when she helps to active the sim card. If anyhow I can fit it.

Not able to verify email account

New to PM, ported over a number (3 weeks ago). I am trying to set up an account online. I was able to verify the phone number, but not the email address associated with the account. Which is strange, because I have received 2 emails from PM to this e...

Resolved! Porting and transfer plan question

Hello PM friends, I want to see if this is possible. My my mom currently has a a $120 12gb plan, she wants to down grade to the $25 1gb plan. I believe I can do that with self serve. but is it possible to transfer the $120 plan to my wife? She is cu...

Resolved! Unlock old Public Mobile phone

Hello, I have an old Public Mobile phone, an Alcatel One Touch A392A.I'm not a Public Mobile customer anymore, but I would like to give that phone to a relative that is coming to Canada.How do I get the unlock code? Regards

Removing Add-ons

I need to have an Add-on removed from my account. Because I have money pre-loaded, it keeps re-adding the plan every 10 days. I cannot find any way to remove it.

Invalid sim card

Hi I bouthe sim card from wallmart few days ago with new phone number,after installing the sim card every thing works perfect then i port my own number from PC through modrator and now nothing work and massage said INVALID SIM CARD.My phone is moto...

Resolved! I can't remember the email i created when i set up my sons account help

I havent been able to get into my sons account i created for several months so i have been buying pre paid cards every month and its becoming such a pain!! It all started when i replaced my visa debit card i then had to login an change the card numbe...

Resolved! Need help with auto pay

Resolved! I want to change my number please help me

account suspension

Been with public a month. The following is the same issue i had with lucky mobile. I had heard that public was the best. I beg to differ. Im now unjustly suspended for publics error. This was my new business number. Public has successfully shut my b...

Resolved! Pausing &/or changing plans

I am considering switching my Bell acount to Public Mobile and have some questions. My situation is that i live in canada about 6 months a year and the rest of the year in the USA. I already have a cell phone company in the US. If I switch to PM...

Sim Not working

Hello,Yesterday I activated the SIM card, but it didnt work. I cant call, message etcPlease help

Resolved! Change Plan

Hi, I am trying to change my wife’s plan. We recently renewed for 3 months. When I select change plan her current plan does not display and plan options do not display. I want to get her data without doing an add-on. I wanted to change to the 25$ pla...

voucher will not work

my account epired yesterday and I am trying to add a voucher but it wil not let me add it, cant use phone, voucher is good,just bought it

New PM service activated !

Just wanted to say, So so easy, Put my new Sim card in, Paid up, Phone worked almost instantly, Temporary number for a few days ! Awesome. My wife can't wait for me to do her phone too. Amazing concept, I wonder who created PM ? Someday I'd like t...

phone issue

my phone is going straigh to voicemail.

Problem transferring number

Hello. I just setup my account using a temporary number from public mobile. Everything is working fine. But now I'm trying to change my number over to my existing Bell number. When I enter my number and check for eligibility I get a message saying "O...

Resolved! June 1st Promotion did not receive 5GB add-on

Hello, I purchased the SIM card on June 1st and enrolled in the $25/month plan on June 7th. I have not received the 5GB add-on. Please apply the add-on to my account, thank you.

how to transfer service from Virgin Mobile

I currently have a phone with Virgin Mobile...its beyond the 2 year term and wondering how do I get it working on Public Mobile? thanks Roger

TRANSFERING FROM VIRGIN

Hi everyone, I transferred from Virgin around 30 mins ago. Does anyone know how long it usally takes for the transfer to go through? I have not advised Virgin, as I want to keep the same number. Thank you in advance

I cannot make a call

i try to call locally and i get a recording to say my plan does not include talk time. It does and is good until mid-Sept. Any clues?

Resolved! Plan has run out, but I have available funds!

Texts on my wife's phone: Jun 29 - Public Mobile Here. Thank you for your payment. Your plan has been successfully renewed.Jul 5 (Yesterday) - Public Mobile here. You have 10 minutes left in your plan.An now when she dials a local number she gets: "S...

Iphone 6 Searching or No Service

I recently picked up an iphone 6. It was previously used with Telus. My current phone is working without a problem with the current sim card. When I put the sim card into the iphone it says "searching" or "no service".I've looked through the communit...

Resolved! Phone brand

I own a lg g6. I am wondering if it is compatible with public mobile network?

Appels entrants dirigés directement dans ma boîte vocale de mon ancien fournisseur

Salut jai besoin de votre aide. Je viens de d’installer ma nouvelle carte SIM. Je peux faire des appels sortants, mais les appels entrants sont dirigés directement dans ma boîte vocale de mon ancien fournisseur. (Virgin mobile). Pouvez-vous m’aider, ...

Account is locked

The account is locked. My password wont work and it says to contact community for support. I would like to reset my password but I cant

Moderator Business Hours

Anyone knows what is the moderator business hours?Are they checking this forum on the weekend?What is the average respond time? Reading on this community forum, there are so many difficulty porting phone number from Koodo, Telus, and PC mobile.And Mo...

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