Self serve

[roxysurfdreams]

So, my plan expired as of October 29, and now I have money to pay for it. It's saying that I don't have a plan, and when I try to add a plan... Nothing comes up. I really need my phone today!

[krazykiwi]

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@roxysurfdreams wrote:

I just did that, and it seemed to work!

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Give it a couple minutes and check your account to see if it automatically renews your plan.

EDIT: If you continue to have problems with the website, clear the browser cache or try an incognito window or a different browser/computer.

[roxysurfdreams]

I just did that, and it seemed to work!

[krazykiwi · Accepted solution]

Looks like a website issue. Wait a few minutes. 

Have you tried calling 611 and adding funds that way?

[roxysurfdreams]

I need my phone today though... I'm supposed to be going somewhere important and I have kids. Ugh. This isn't good at all. 😞

[roxysurfdreams]

I just tried to add funds and it gave me this error...

[Anonymous]

you need send a private message >> Click here 

In your message put it, please include.

- your Name 

- your account number ,if you have it 

- your phone number 

- your account, 4 digit PIN

- date of birth 

- Detailed explanation of specific your issue 

- them can help you a lot nice service Team

Waiting for Response, Community Moderators are available from:

Monday to Friday from 9am (EDT) to 9pm (EDT) Saturday and Sunday from 9am (EDT) to 7pm (EDT)

During business hours, we strive to answer all customer messages/inquiries as soon as possible. Usually, that is within an hour, but in peak periods, it could be as much as within 72 hours of receiving the message.

And be patient please

i hope a soon as possible is fix it your issue 

Good Luck

[krazykiwi]

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@roxysurfdreams wrote:

It says my plan is 0?

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So you are not able to add funds to your account? 

[roxysurfdreams]

It says my plan is 0?

[krazykiwi]

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@roxysurfdreams wrote:

So, my plan expired as of October 29, and now I have money to pay for it. It's saying that I don't have a plan, and when I try to add a plan... Nothing comes up. I really need my phone today!

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Have you added the funds to your account?