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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Incoming calls problem

Hi there. I'm just wondering why I am unable to receive incoming calls. I am able to make a phone call. I asked people to call my number but they said it says unavailable. Can you please help me with this problem?Thank you so much.

issues with iMessage

Earlier this week, iMessage stopped working on my iPhone 6. I went into iMessage settings and noticed it said 'Waiting for activation'. I turned on and then off Airplane mode, then iMessage seemed to be working. However, now that it's back - my iMess...

Texting not working on iPhone 5s or 6s

Just activated my PM Sim and very disapointed - voice calls work but texts out and in not working at all - Have googled and read possible solutions on this forum but nothing works - good thing that I still have an active Bell account. Any help?

Is the web site a joke? Keep getting 404 errors.

Been trying to activate for 3 hours. This is a joke. I had to pick phone numbers like 8 times. Then I finally get it to the activation screen and I enter my visa debit info and it says it is invalid and it is not. Then after 3 hours it tells me to...

all incoming calls go to my voicemail on my old carrier

I am new to Public Mobile and had successfully ported over my number April 30th and have no problem with my data however all my incoming calls go straight to the voicemail account on my old carrier. I've tried reseting my iphone several times with n...

Refer a friend who wana keep his number

I was planning to refer my friend who is on no contract with ST but I am sure he would prefer to keep his number. If he will to switch to public mobile, can he keep his SIM card from ST or he need to buy PM SIM card? I read need to port the existi...

no plan detail

Hitoday I tried to see my plan detail.But I could not see it.Please check my account!

Incoming calls going directly to voicemail

Hi Community Peeps! I have a Pixel 2XL and have been on Public Mobile for >6 months now. Been no problems with the service until yesterday when my incoming calls go to voicemail immediately without ringing. I tried resetting the time it takes before ...

Paid twice for my account

Hi I renewed my account and paid $53 on May 2nd ( for a $47 plan- ) I dont know why balance was $53 - and phone didnt work. When I loggen in I cound see that payment went through and I had $8 as avaiable funds but the plan was somehow changed to $12...

Resolved! Sim card

Last year I purchased a SIM card from Public Mobile. This year I tried to register the same SIM card, but it is saying it is an invalid SIM card. Do I have to purchase a new card this year? Thanks.

Walmart Trinity Moncton

No issues purchasing a SIM from Walmart Moncton Trinity location. But he had to setup my online account and plan. The seller was surprised I knew so much about PM. He was quick and great to deal with .No issues and recommend this location. I was set...

Help

Paid for my service at Ultramar as I usually do. Always works, but today the funds were not added to my account. I paid $55 before taxes. Really frustrated and not happy. Please help.

How do i opt out voicemail service?

This might have ask before but i couldn't find in recent post, anyone knows how to delete voicemail service. I went into my account but only saw "change of voicemail pin"...

Resolved! problem sim

Hi there, i have sim number xxxxxxxxxxx public mobile it show invalid even few days ago i did active and i transfer my number from fido 15 days ago and i have more then month balance so what i should to do ?

looked out of my account an phone dont work

iv been locked out of my account all day an my phone quit working please help========== is my number

Change Email Address

I wish to change the email address on my account. Can someone please advise how to do this?

Resolved! Question RE: Setting Up APN Settings on an Iphone 4 using www.unlockit.co.nz

A family member recently switched to PM and can't get their data to work on their Iphone 4. From what I've read they need to use www.unlockit.co.nz to install the proper APN setting, but when they go to the site and begin following the steps they are...

Resolved! I would like to switch to new 30 day plan. How does it work?

Hi All, Currently, I am having pre-paid $33 canada wide talk and text. I am using this since Oct 2014. I came across with new plan $30 - 30 days. How does this plan works?Can someone let me know if this new plan will have Call forwarding and call wai...

Why does the activation process suck so bad?

I have been trying for hours to activate a new SIM card and every time I get to the number selection page the process freezes and I have to start over again which means waiting an hour for the system to release the SIM. This is by far the worst syste...

Chinese phone scam?

I've been getting a phone call every day now from various numbers different area codes, sometimes even my own area code, sometimes unknown number. Its an automated message and I hear a Chinese woman speaking. Of course I don't speak Chinese so I ha...

Sim card didn't get delivered even after 10 days

I ordered, new sim card more than 10 days still no updates. Received confirmation letter for the order but nothing after, even any update on despatch.

Resolved! Yesterday was my 90 day payment date but...

This has not happened to me before. I've always been on Auto-Pay and still am. For whatever reason, I totally lost service yesterday and needed to call 611 and authorize CC payment for service to be restored. I have not changed any of my CC or addres...

Resolved! incomming call rings but unable to pickup/answer call.

I have two new SIMM's with public mobile $10 monthly plan in two different samsung phones and both have the same problem even when the SIMM's are swapped between phones. Both phones are unlocked and did work as normal with other carrier SIMM's in the...

Can call out but can’t text or receive calls

Just switched over from bell and ported my number I can still use my bell SIM card and the public mobile one I came call from the public mobile SIM card but can’t receive or text help

Call display rather than name display

I'm on the iPhone 6s and was wondering if there's a way to set my caller ID for incoming calls to show the phone number rather than name? I'm just better with numbers than names For example, now I'm seeing "John Smith" on the incoming call display ra...

Failed number transfer

It's been a few weeks nearing a month here in a week, and I didn't think to fix this before now but is there anyway anyone can help me with my number transfer? I went to the wow boutique near me and I guess it didn't work when we did it, I have all m...

“Plan Expired” Despite Payment

Hi everyone,I suspended my plan for a few months while i was out of the country. When i got back, I paid the necessary balance to reactivate, but my account remains “Plan Expired”. A few other facts that may (or may not apply): - Im on the $141 per 9...

Resolved! I can’t make outgoing calls.

I get a voice message saying it is not in my plan but it is.

Resolved! the "switch to koodo" offer

My mom needed a new phone and plan, so I just created a new koodo account for her using the promo code texted to me. $40/month for unlimited canada wide calling and 2GB of data. I seleted "give me a new number" when I created the koodo plan, but had ...

Resolved! hey guys i am unable to login into MY ACCOUNT

hey guys i am new to public mobile and i am unable to login into MY ACCOUNT.. i dont know the password but i do know the security answer..but when i enter the secuitry answer for the password reset. i get a message saying contact public mobile you ...

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