Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi. I've added the free 400 minutes for Canada and US calling and I'm in the US now but it's not working. The data add-on works fine but not the calling. Whenever I call someone I get an automated message saying I don't have the add-on. The add-on i...
my auto payment didn't work now my phone doesn't work and I can't process the payment manually because it won't verify is anyone else having this problem?
Hello, I've accidentally added the wrong add-on to my plan. I haven't used the new add-on; it is possible to switch it for the correct one? The two add ons are the same price.
I had asked to have my PM plan end Oct. 24 and refund any payments on that day and afterwards.I was told that happened and I am not sure I received the credit/refund for Oct. and know I was charged in Nov. I was out of country for 2 months and my pho...
Hey guys! Public Mobile is saying that I don't have calling in my plan when I try to call people in New Zealand. However I have 400 minutes now thanks to the holiday giveaway. These aren't working though. Any thoughts?
A week or two ago I noticed that the number of users that received Bravos suddenly decreased from well over 100 pages to just under 50 now. So I started to pay closer attention. I then noticed that so far I have received over 50 Bravos (rolling 30-da...
Hi PM people,It would be helpful in the instructions for porting a phone number if you specified when you're asking for information on the old and new phone number, e.g. number, account number, etc. Thx, Kylie
Hello, I went with a friend to a store today to buy a SIM card and refer him but the salesman submitted application before applying my referral. Is there an option to benefit from the lost rewards?
I'm trying to gain access to my account but the thing is I can't get into my old email so I'm locked out of my selfservice account but I wanna change my email
I've accumulated $23 in credit on my account through various means and $15 was deducted this month for my plan, however, whilst my account credit went down to $8, my credit card was also charged $13 (which is my $15 plan minus $2 for autopay). Why ha...
I'm not sure what I am doing wrong, if its me, but can someone let me know how long it should take to have internet service on the phone? Account is topped up, and the phone is active...
Hello, I'm brand new to public mobile. Activated at the beginning of December and I see all of these activation promotions in the community. How come I didn't receive any of these promos?
Hi everyone! Hope someone here can help me with this issue. I changed my public mobile number to a new number. Was able to do that with SelfServe. The page showed successful message. Now I don't know how long it is required to complete the number cha...
Hi there!! I Referred a Friend and she showed as $1 reward on my account. Yesterday I Received Text from PM that I had lost the referral and it was my friend as per the phone number that is no longer on my account as a referral. I just contracted my...
I received a txt from PM saying that my payment is due Dec 22. I do have auto pay but it is nice to have the reminder. However, I'm a bit confused as to when my data will be reset. On my self serve overview page it says payment due Dec 22 by 11:59 pm...
Hi, I'm having issues with transferring my number to public mobile. When I try to submit a ticket with all the details, the "Submit ticket" button does not become active even though all the fields in the "Verify your identity" form are filled correct...
I was pretty sure I switched my plan to the limited special for the USA canda data roaming plan back in October and it never switched overwho would I contact to see what happened??
My Public Mobile monthly payments are automatically charged to my credit card. For any reoccuring bills, the credit card calculates cash back reward, however PM is not registered service provider with the Scotiabank visa momentum card. How do we get ...
Hi,I'm currently in France for a few weeks.Apparently PM doesn't offer Europe roaming wich is troublesome because I need to access my bank account, for which I need 2 steps verification, which - guess what- use my canadian phone #.So since there is n...
