Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am on the 12G 90 day plan an when I went in to switch to the current plan (my current plan only has province calling) it is telling me I dont have enough money to do so. I just paid my 90 day plan two days ago, but it is asking me for 40, any idea ...
I have a plan $90/90 days, which has a add on 1.5 GB for whole 90 days. I recently switched my mobile to vivo V3 and from that day onwards, I am not able to access the data. Do I need to have any settings in the new handset to access data?
Hi @CS_Agent, my account was expired on 10th august, earlier I was on 90 day plan. but this time I thought of changing my plan to 30 days plan. I am not able to do it. can you please help here. Thank yourk
Hi, I am having trouble moving my plan over to the $10 one. Originally, i did not have enough funds to do so, so I added $1 (from my original $9) . When I try to switch to the plan, it says it will charge $0 to my credit card( which is correct), but ...
Hello all, I received messages from Public mobile "5129" and I accidentally unsubscribed.It said that as requested, I will no longer be getting any promotional text messages from Public Mobile. How do I re-subscribe?? Thanks!
It will not let me process my credit card ?" Sorry, we are unable to process your credit card request. Please ensure your credit card details are entered correctly and try again. If you continue to experience problems, please contact your credit card...
My son did not add my number when activating his account. Is it still possible to get the referee reward?
Hello, a friend of mine is planning to get a new phone and sign up for Public Mobile. Since she doesn't have a phone yet, she cannot check the IMEI. She would rather like to make sure that the phone she is getting is going to be compatible with the n...
Hello, I am wondering if there has been a price change to the plans. I am currently on the $120/6GB (4G/LTE) for 90 days plan. My friend is interested in this plan as well. But when we checked on the website, it seems like it has become $135/6GB now....
I know that there was a $25-credit refer-a-friend promotion just expired last week. Just wondering if there is any possibility that it will come back or that it has gotten extended. I have a friend who wanted me to refer her to PM last week just to r...
I've been trying to get in contact with you guys in various ways. I recently just got a new credit card and wanted to use that as the method of payment I forgot my password so I got in contact with the moderators. Its been over 3 hours no reply, no s...
I just upgraded my plan to 12 + 1.5 GB, unltd international text, and unltd talk to US & Canada (90 day renewal). If I travel to the US, should I still purchase a roaming pkg or will my upgraded plan now cover it? I was going to plan a trip to the US...
I have the $10 50/50 plan and want to get the 1GB data addon, but my phone only supports 3G. I see the PM data addon defaults to 4g lte on this $10 plan.Will data work at 3G speed on my 3g phone or do I need to get a 4G lte phone?If it works at 3G sp...
Hi. I got offer yesterday from public mobile. If I switch to koodo, I will get 1 GB data plus unlimited Canada world wide minutes in $25.Also if I do it online,they will rebate $30 connection fee which include simcard. But when I go online and select...
When I signed up I tried referring a friend. It didn’t work because she hadn’t signed up yet. Now she has signed up and I can’t go back and add her now. How do I add this friend so she can benefit.
I was billed twice on May 12 for my plan in the amount of $125.83. I can't see that number anywhere in my Payment History. How do I get that corrected?
Hey everyone, I have been with PM for a while and never had issues. Roughly in the past 2-3 weeks, my call quality has been horrendous. People are constantly telling me I'm cutting in and out and they can barely understand what I'm saying. I thought ...
Can I add some one to my account we set up the phones together but it would be easier if they are on one account.. I used my email for both.
I've recently switched over to Koodo but my wife is still using Public. She needs to renew her plan but the credit card that was being used for auto-payments expired. I need to switch the card. However, I can't access self-serve anymore for some reas...
I’m currently with Virgin Mobile and want to move to Public, but I’m not sure how good the service is compared to Virgin. So is it possible to get a public line, test it out for a few days, and then port my number in? Like if I do that would there be...
Greetings all,I figure this questions has been asked and answered before, but I must not be hitting on the right search terms. I'm on a plan that's nothing special, ie I can sign up for the same plan right now on the PM website. If I run out of dat...
Hey everyone, Messaged @CS_Agent over 24 hours ago, still no response. My account is paid in full but for some reason my phone is deactivated. Seems like only the mods can fix it. Tough to work without my phone and I'm just stuck waiting for a respo...
I have approx $27 available balance under my account, and I am planning to switch to koodo with their promotion going on right now... is it possible to transfer my available credit to koodo or use my available balance to buy 2 sim cards?
You guys really need to fix this problem. I never got an email from you guys.
I want to update my credit card information for payment but I can't access My Account because I don't remember which email address I've used to sign up for it. What do I do now?
Hi, Can some one from @Moderator Team can please help me to activate my plan. Its Urgent. Thanks
I need a moderator or a Public Mobile representative to reset my account password.
Hello. When I shut my phone off (periodically), I have run into the following issue. Texts that were sent me while my phone was off only appear timestamped "now", i.e. the exact time that the phone was turned back on. Obviously I would like it to ...
Hi guys:)yesterday i got a new public mobile plan (10$ talk plan) and i want to upgrade it without losing my rewards, i am not sure but i guess that the best time is 1 day before plan renewal in order not to lose the remaining time, right?
I just signed up for public mobile and want to swap my Koodo number but it's giving me error unable to transfer. I was on a prepaid Koodo plan and I used the same email for both accounts. Also I signed up at Walmart and didn't get $25 credit + $10 re...
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