Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi thereI will be in the USA for one month and be making approximately 3 hours of calls per week to Canadian numbers for 4 weeks. I do not need text and data. What is the best way to do this? Is it just the $8/ 10 day add on times 3 cycles of it?
My phone is a Samsung S6 (an unlock phone from Staples). Recently I went to Korea and bought a SIM card and the phone prompted with network unlock code. Today, I tried with my son's Rogers SIM card, it also prompted me with unlock code. I know that m...
I have been using autopay for a wile now without issue. This month I receved my auto pay reward, but autopay did not take money out of my credit card; with plenty of credit. Resulting in suspension of survice without my knowlege as all my txt msg rep...
Problem solved thank you everyone
This has just started happening in the last month and today it did it 5 times in 45 minutes - very frustrating. What can I do?
My husband is with public mobile and today his service and phone number was cut? He never made a public mobile account, but the payment for his service was successful in the 13th of April. Any ideas to what we can do?
Hi im trying to make a local call but it's not letting me. Its saying that i dont have long distance add on but my plan is unlimited province wide calling. Please help
Can someone help me out here? Just switched over from the $30 plan to the $15 plan that includes 100 of calling, nlimited texting and 250mg data. I can’t call...can someone hook me up with a moderator please?
How can I print my monthly statement? Thx.
I have been have a lot of dropped calls recently, can anyone help me?
I have paied my service. Nut the bandwith is very weak. I can not connect to the internet or browers
Wondering why I can't use my phone to call as I am on pre pay.... I have had this account for over 6 months now....They always take the money....but now it is saying I need to add money before I can complete a call .. grrrrrrrr
The phone keeps on hanging up automatically when I'm on the call for more than 20 minutes. When it's a short call, it's fine. But, when it's urgent and I have to dicuss issues with the other line for more than 20 minutes, it keeps hanging up. And af...
I have looked through many many posts as I wait for a response from teh moderators, but no one has posted a solution that seems to work univeraslly. No pone has ever posted anything a moderator has told them to do to fix the issue. It seems like a ve...
I've done all the things suggested in all the forums and no dice. I need my phone for work. This seems really bonkers. How do I solve this issue?
Please help. I have just activated a new phone line using a 60$ voucher. However the line is not working (no calls can be made or data can be used). When I open my account, it shows that my plan has expired (how can it expire the minute I activated i...
I am trying to update my credit card as it expires this month. I am set up for autopay. I fill out all all the information and the. It says my credit card company has denied the transaction. I called my my credit card and they said no they did no...
I referred a friend last month and I haven't received my referral?
Hello, I need help porting over my number. Any help will be appreciated. Thank you,Ken
I purchased a 10 day add on plan back in the fall of 2018. I was only in the US for about 4 days. When I look at my plans and add owns it still says it is active. I thought it expired after 10 days? Is this a mistake and is it expired after 10 d...
Just wondering if there is any way? I just got a weird pm from someone saying they like my profile and want to discuss something important privately via email. Seems like spam, just wondering if PM tracks this and/or does anything?
I ordred a new sim and tried to activate it. The first time it failed at the final step when i put my card details. I tried again and it failed too. So i gave up but today i tried to reactivate it and put the 19 digit sim number, it says "Invalid SIM...
My overview page:Top payment due date is April 30Bottom autopay date May 11 (It was May 11 on April 10) I sent a private message to moderator on April 10. I was told it will be fixed. But the autopay date was changed to May 11 now. Sent another pr...
Hi, I've been with Public Mobile for a while, and when we decided to get a plan for my son I made a different account to sign up and enjoy the referral bonus. Recently he is being a little **bleep**, and I have decided to cancel his plan though. Howe...
Hi there,i'm having issues with my bill as my bill for the 13th of may when my plan re-cycles was $28 with rewards. I just paid it off because i thought i would get a re-cycle of data casuse i've run out and it now says i need to pay $40 on the 13th ...
i am lock out of the online and not getting my rest asswrod to my email
My phone is not working, it says "unregistered SIM". How can this be when I set up everything as requested. You were supposed to cancel my landline and it is still working. What is going on?
I made my payment and it took my money but my phone is not working it’s telling me I don’t have a long distance plan but I do
