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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How to get data working on Galaxy

Hi would anyone know the best network settings for a samsunggalaxy S4 (SGH-M919) and a Galaxy S7 (SMG-930A).Phone checker says both should be fine.The S7 is spotty and the S4 doesn't seem to have data at allbut it is working with my Chatr line.Also t...

Updating Credit Card

I am on auto pay, but recently my card updated, so I am trying to input the new card into self-serve. Every time I try to register the card I am sent to a dead web page. The URL has "salt" something or other in it which I presume is the third party p...

Resolved! After payment ZIP code does not match billing address

Hello. I tried to buy a new sim from this page https://store.publicmobile.ca. 1 Filled out all forms2 Then payment by credit card3 Then I saw the transaction4 Then I saw the same page with "ZIP code does not match billing address" The question is:" ...

PUK

My daughter sim card is lock with puk code

$60 Promo plan not being honoured.

I signed up for the $60 US unlimited talk/text and 2G of data that was being offered. I signed up a week before this plan was discontinued but was given the option to have this plan changed on my next Autopay date. These are the instructions I follow...

Add-ons

I recently added $30.00 to my account thinking I was adding the 1 GB of data through Add-one” since mine had run out - quite soon - about a month and a half before my next round of payment (3 months) this time around. Now I’m not sure where this $30....

Resolved! #googlepixel pros and cons

Hello Community members, my handset stopped working during the night thankfully I have an antique Samsung S5 that I am trying to use now, I am in the process of getting a new handset and wondering if any of you have a Google Pixel phone, what do you ...

Data not working

my data sady its on but there is no internet connection. Help me please

My account is not working

The "my account" link just takes me to a blank page. I've tried a variety of modes (e.g. incognito) but it just takes me to a blank page

Resolved! can you use - Refer a friend promo after registering

So I got refered by a friend to join Public Moblie and I got my account set up at walmart and I tod the guy my friends code however he failed to use that code before it was to late into the set-up, does anyone know if I am still able to apply that co...

Early winter whiteout?

Merged with duplicate topic. Though I like my title better.

Resolved! Changing Plans

My current plan at $40 offers 4.5GB plus a 1GB promo (5.5GB). There is a new plan offered from Oct. 18 to the 25th, at the same price that offers 4.5GB plus a promo of 2GB plus 500GB for auto pay (7GB). As an existing customer can I take advantage of...

Receiving text messages from abroad

Even if I have a plan with international messages, my phone is not receiving any! It used to work, but than my phone got stolen. I stopped my plan for two weeks, than I reactivated it, but now the foreign messages don't seem to come.Any ideas please?...

Resolved! Loyalty Rewards

Hi guys, I've been with Public Mobile for about 18 months and my loyalty rewards is still only $1 off each bill, anyone know why this may be? Any help is greatly appreciated, thanks.

How often can we change phone numbers?

Was wondering how often we're able to change our phone numbers, and whether there are any restrictions? (e.g. number of changes over a period of time, etc.)Also, has anyone found easier ways to generate/search for available numbers other than refresh...

share credits

Hey, I have a lot of credit in my account since I bought vouchers. Can I send some $ to a number in a different account if I have the login info? Also can I have two numbers in one account?

auto pay problem

I signed up for auto pay on Sept 15/19 at London Drugs, Davie St., Vancouver. I expected to see the next monthly charge (for October) on October 15 or 16 on my RBC visa but today is October 22 and I still don't see your auto pay. Actually, on Oct ...

Short term plan help? Black Friday...

Hi all: I switched to PM from my previous carrier to save some money on my plan after my phone's device balance was paid. I do want a new device, and this will likely happen on Black Friday for me, with another carrier that has subsidized devices. I ...

Number not in service...

People calling my number are getting this message instead of my voicemail.Phone works fine for outbound calls... very frusterating - any suggestions on how to fix?

log into two different accounts from one computer

My husband and I each use the same computer; when I try to log into the 2nd account, the login fails. Also, trying to transfer a Voip number on second account but I keep getting an error message saying the account does not match but I know I entered...

Auto pay reward not applied to my account

I had auto pay set up, and in September ( just September) I didn't get the 2$ reward added to my plan for some reason. Though it was strange as I haven't changed the credit cards on my account. Was wondering would anyone know what could have caused t...

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Removed

Auto pay

I forgot to update my new card info and service was cut off. I have since added new info and was wondering if they will take payment automatically or do I need to do it. Also Simon says I have to fill out a form??

Resolved! my phone service stopped all of a sudden

I need someone who works for public mobile to look into this for me. I auto renew around the 20th of every month and this month I received my auto bonus but I did not get charged for my monthly pre paid account. I have just now gone in and manually ...

I need a moderator

I verified my identity and I need a moderator please

Resolved! Calling Puerto Rico

I just bought the Canada & US calling addon ($8).In self-serve, it's in the home page, so I know for sure that I bought it.But when I call the number, it says I don't have a addonI am calling like this: 011 - 1 - Land Phone Number Should Puerto Rico ...

Resolved! Sim Card Activation

For new activation on Public Mobile, should the sim card be inserted into the phone before starting the sim card activation process? If the phone is not eligible to be transferred to Public Mobile, will the sim card that was removed work when it is p...

Resolved! Xone phone

Has anybody used this phone with this network?

numbers, accounts and porting

Hi . I am trying to port my number but there is no box to enter the old account number.And the transfer keeps failing. Also the pin is a password on the old account, not 4 digits.Anyone have a helpful idea on how to complete the transfer?

Resolved! Voicemail

How to o access my cellular voicemail from an old landline phone? Thanks

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