Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! cant receive calls and also cant send txt messages

cant receive calls and also cant send txt messages..pls need help

Resolved! Fantastic Deals for LTE Public

These are great days for us on PM LTE plans Koodo making us Great deals . too bad they not offer some deal on pre pay on koodo . Say 35 dollars 2 GB Pre Pay to PM veterans in fixed incomes with no credit checks

Resolved! FairPhone 2

I'm looking at the FairPhone2 I mentioned in this thread. I realize it's a bit overpriced and chunky, basically a "high end" device for a "top end" price, but I consider the initial cost worth it as a longer term savings because the modular approach ...

Resolved! I wish to go back to public mobile with old account

I transfered to koodo last month due to price increase of 5$ in old legacy program. Now that i see better plan on public mobile, i wish to take it. Unfortunately, i'm unable to get the plan on my old account email address. Is there any ways to fix it...

Resolved! US Roaming/WiFi?

Hey guys! I hope February has been treating you well! So, I am taking two trips to NY this year; first in March, and the second in May. I was wondering if I would need to purchase a US add-on, when in all reality, I will not be using my phone for any...

Area code (873)

I refered a friend to public mobile. He lives in Victoriaville, Québec. Usually, the area code for Victoriaville is 819, but public mobile gave him a 873 area codec When I try to call him, I have a message saying that the call isn't included in my pl...

Resolved! Payment discrepancy - self-serve portal

Just went to the self-serve portal to pre-pay (or top up my plan.) Used the drop-down menu to select "Pay amount due" and submitted the payment request which was followed by confirmation. Subsequently checked my credit card statement and a transacti...

Resolved! I

Just went to the self-serve portal to pre-pay (or top up my plan.) Used the drop-down menu to select "Pay amount due" and submitted the payment request which was followed by confirmation. Subsequently checked my credit card statement and a transacti...

Round 6 Has Begun!

This is just getting crazy but ANOTHER new promo offer is being pushed out now!This one I can 100% confirm because one of my lines got the txt personally Round 1:Offered 4GB for $40 to all existing $120 12GBCanada Wide calling & $100 bill credit Rou...

Bought $20 Roaming Data, but was charged my autopay price of $120

I bought a roaming add-on because I was travelling to the states a few days ago. I was charged $120 + taxes and then the system used $20 for the add-on. I was never able to choose how much I wanted to charge to my account to "add credit" and it just ...

Resolved! Autopay discount > before or after taxes?

Does Autopay discount get deducted before or after taxes?Thank you!

Resolved! Caller ID questions

Every now and then I get a call I can't take, my phone makes some noise, I glance at it (in case it's something urgent), see an incoming call from a number I don't recognize, and get back to it later when I don't have to focus on working or driving o...

Resolved! Waiting for Koodo SIM, but Public Mobile plan ($120 3/mo) renews on Sunday. How to minimize lost $?

I picked the absolute worst time to switch to Koodo apparently. My PM plan renews on Sunday, but the local Koodo store won't be open now until Monday, let alone waiting for the SIM card to be mailed. I got this message and figured I should jump on it...

Resolved! Caller ID of forwarded calls?

When you forward your calls to a different number, do calls retain an original Caller ID of the caller or it get lost in transition?Thank you!

How do I recharge a phone number which has expired

I was traveling since 15th November 2017 till 22nd March 2018 I thought of renewing after the three months period but as I forgot to renew it how can I renew it now is there a way to do it it expired on 21st February please help. The phone number is ...

5GB/$40 new Koodo offer for fall promo users

A new Koodo offer for 5GB/$40 for the PM $120/12GB fall promo users. GOKOODO405GBBPO Most are saying in store only not online. So if you receive a call try and negotiate for 5GB. Also people saying it's a medium tab.

sim not activating

hello, im trying to activate my sim that i bought at walmart, i keep getting a message saying cannot activate sim

Can recieve messages or sent to people who are with Bell

So I switched to public mobile from Bell and now I can not recieve and people aren’t recieving my text messages who are with Bell.

How do I unlock this account?

Hi, my account is locked. How do I unlock it?

Unable to Process Transaction

Hi there,I'm trying to reactivate my plan, and I can't seem to put my new credit card through, I'm constantly met with the above error and I'm close to my wit's end. Can anyone help?

Interesting...two Koodo offers in the past couple weeks

So, my plan is $120/6GB 90 days. A couple of weeks ago, got an offer to move to Koodo $40/2GB per month plan. We all know that this is not a deal with PM rewards factored in. Just a few minutes ago, I received a text with a new offer of $45/4GB pe...

Resolved! Confirming automatically blocked USA Roaming?

Hello everyone.... Right now my family plans are all set the same: $40 month for 3 months/unlimited text/unlimited province calling. When we travel across the boarder, does our phones simply "Stop working"? I am hoping the answer is "YES". I don'...

"Sorry, Your log in has been disabled" Moderator needed

My service cut out this morning and I was unsure of the cause, so I went to log in to my account to find that the log in had been disabled. I'm not sure what the reason is or if I've done something wrong. Can anyone help out?

Unable to receive texts

Hi there, I'm unable to receive all texts. It seems to be intermittent. The only thing I think changed is I upgraded to the latest Andriod Oreo.

new sim card no service

absolutely frustrated

Incoming/Outgoing phone call frequently dropping on its own

Hi, I recently and frequently experienced an issue where my phone calls would drop after only talking for about a minute. This has happened with both my incoming and outgoing calls, and neither sides would have any warning of the call being dropped. ...

How much data do you use?

I barely use 1.5 GB data every month because of wifi at work and home. So i am curious to know how much data people actually need that make plans like 10gb for $60 so lucrative!

Resolved! Unlocking phone

Can someone correct if I am wrong. To get any phone unlocked if its locked to telus koodo I need to send a pm to mod. Is that the only way available to get it unlock my device. I think pm should add a tongle or somehing when user login to their accou...

How to get refund on the remaining balance?

Hi there, if for some personal reason, I might have to cancel my service with public Mobil in a month or so (not sure yet). However , I just paid for 90 days couple days ago, what will be happening to the balance? Will I lose the whole $120?

My Payment didn't go through.

My card registered with Public Mobile got changed with expiry date. but I couln't able to do my payment or auto pay. please help me on this @CS_Agent

Community

Forum Posts