Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I joined publicmobile and went with someone else 6 days after.my credit card was charged so I need to be reimbursed.so frustrated that I cannot speak to anyone
I have enough $$$ on my account but my account is still suspended? When i go to add money and select amount owing it says i have enough to pay for my bill but why wont it pay for the balance?
I know we get 10 days for US but they only offer 1G i will br in the states at a convention. Talking videos and recording. So i go through my data very fast then I just read in some comments that you have to wait 24hrs befor you can purchase more dat...
Hi,I set up my sim card and account today, along with my self created plan. But, I had accidently put "no text" for the text messaging options. After I put in the vouchers and sucessfully set up the sim card, I tried to go back and change my plan on ...
We have been unbale to make any phone calls today of any kindal we getting is a mesage syaing "you don't have a long dustance plan"this phone is for my daughter for so it is vital is is fixed asapWe have tried turning off phone, remiving sim,a nd ch...
I see the three months pre pay is much cheaper than the monthly plan. The data allocated on each plan; is it the total sum for 90 days or is the data per month?
Hello all, I've scoured through this forum and read every applicable thread and tried every solution I could find. Mobile data still does not work, but texts and calls DO work. I have paid my bill, even next months too just to be sure. Yes, I have pu...
Hi I was wondering how much data overage costs. Thanks
Hi, I thought the Addons are only valid for one month during my US travel but found it's still there. How can I remove it? Thanks
How do I change my number after already using up the (1) time per 30 days? Accidently tried to port old number over after account was closed now I can’t recieve calls I can only make them and can’t recieve texts unless I send them
Hello, I just activated my account on Public Mobile and I want to transfer my old prepaid Koodo number to use as my Public Mobile number. But I get the below error message when I put in my old number and check it's eligibility. We were unable to tra...
Is this possible? When I activated my numbers, I used a single email but when I sign up for self serve, it's asking me for a new email for each number. Anyone know?
I am new customer and just sign-in this weekend for $30 plan for 30days. I am sure that I am eligible for the bonus 5GB data as one time add on to my account. I just check in to account now for the bonus 5GB data as one time add on and it is not yet...
Hi there... does it take a couple of days to show the $10 bonus I should get for referring and the $1.00 that I receive each month he has an active account. Also had a question how to change the email address thanks Colleen
Ok I lost my sim card and bought a new one . I just want to change my phone number onto my new Card but I cant sign in
I'm receiving international calls over Whatsapp. Why are my are my canada minutes are being used up?Thanks for any replies, upet
I put money on my account and it still says suspended, how do I fix this?
visa charged twice - how do i get a refund
I needed to find some information I had found before but had forgotten. I eventually found it by a lengthy roundabout procedure, but one of the things I tried on the way was "contact a monitor". It took me to a screen that said "Private Messages" but...
my plan is Unlimited Canada-wide Talk, Buzzer code dial in from same Province but connect to voice warning said this is Long Distance call. Who can help me? thanks.
is it possible to disable my voicemail inbox? i have another service i prefer to use... past carriers I've used have been able to turn it off when i spoke to phone rep, but can't connect w/ one here
I'm trying to check my voicemail today and I can't, an automated voicemail says I need a long distance add-on to check my voicemail. Whats wrong with Public Mobile, I cant even make local calls without getting the same recording?
Hi all, new to the Public Mobile service. I have 4 lines and activated 2 more last night, we had a nightmare getting a number ported and a new number assigned, lost the first one. Anyways when we first started he had my referral numbers to apply it t...
I set up auto pay but since it was my first month with public mobile. It didn't take off my auto pay discount and noticed now doesn't look like next month will have it. Should I wait a couple days till my cycle renews. And wait till it takes it out i...
I am trying to top up, but it will not seem to load, then if I try it says "Your account has already enough balance" - but the funds that are there are the Rewards funds only.
I'm a Public Mobile client. My wife also wants to switch but, when she enters the IMEI for her unlocked iPhone 6, she gets the following message: "Your device has not been reported as lost or stolen.The Network Compatibility check cannot be performed...
Today was the day my data was supposed to reset. My payment cane off my card and it’s showing that it did on my account page but I still have no data ( I used all my data a few days ago) abd was quite excited to have my data and not be restricted to ...
Hello folks, new to PM. I just ported my number and calling/texting works fine but for some reason I don't receive WhatsApp verification codes via text. Any ideas? Using iPhone 5S.
