Texting not working

[JROG]

I text out ,looks like they have gone out.

I'm not receiving &  mine are not getting to my contacts

edited by computergeek541:   edited category label as discussion isn't about a self serve account issue

[hTideGnow]

hi @JROG 

Android or iPhone?

first, if you just joined PM, make sure the old carrier sim card is removed, if esim, disable it.  So, Public Mobile sim should be the only one left

if you have an iPhone, you can remove the phone number from Settings, then Phone and My Number.  Reboot phone and reenter the phone number at the same setting menu to re-register iMessage

But if yours is an Android, uninstall Google Message   Reboot phone and reinstall (or update) the Google Message from Play Store.  You might also want to go to Google Message Settings menu and make sure RCS is enable and registered

[Dunkman]

@JROG 

More details may be helpful. 

New customer versus old?

Did texting work before?  data? talk?

Which model phone?  Using iMessage or RCS chat?