Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there, we set up our account two days ago, however, the Bell SIM is still active and I'm not getting my texts on my public mobile account, they are going to the Bell account. Is the Bell account automatically deactivated by Public or what is the p...
Hi all, I have been trying to activate my SIM card since last night and it doest work. At first i got a generic error a couple times, then my credit card got charged and now it says invalid SIM. no service on phone says SIM not supported. please help...
Help needed! I cannot access my mobile date. I have a Sky Devices Pro Selfie and it is not on the list of phones. It is not 4G compatible and I can't seem to be able to switch it to 3G. I am also unable to add or change APN settings.
good morningHow can I change the message when I can not answer a call to leave a voice message from the callerThank you.
successfully activated sim and transfered phone number from telus... waited 3 hrs and phone still has no service??
I am trying to sign up for a self serve account. i enter the phone number and it is supposed to send a 6 digit text to the phone. it doesn't come. does anyone know why this is happening?
Background: I live in Toronto. the location is close HWY 404/Steels. Yesterday switch from freedom mobile. my phone is LG G5. I test the network, the speed is ok. day time is 3M up/1.5M down; night time is 40M down/3M up.I receive some calls. two ca...
I recently topped up my phone. And put my minutes into my phone yet it says i have not
I had my cell phone stolen. I now have a loaner phone as a temporary solution. Trouble is I bought a new sim card, but can't seem to use it with this phone. I believe the phone is locked to a carrier but no clue which. Can someone help me out?
I purchased an Easyfone Prime-A1 flipphone for my parent, and a PublicMobile SIM thinking it would work. We've activated the SIM, but it is not recognised when we load it in the phone. I now see Easyfone isn't even mentioned as a brand for phones tha...
Have not been getting a network signal.Says searching on where signal bars are, but the SIM card works fine on my iPhone5.Frustrated and looking for suggestions.Thank you in advance for checking in.
Does Xiaomi A2 lite work with public mobile?
Why is it that people who activate instore (Walmart/PM Kiosk) get a free SIM but those who activate online have to pay 10$?Mini rant:It seems like it should be the other way around... stores have a larger overhead besides they have to pay employee to...
I have the 8gb plan +500mb but I'm capped at 8gig, how come? And I have autopay enabled. It's been enabled for months I just never reached my max data before. Have I always been capped at 8gig and just didn't know it?
I can't find a chart anywhere that says how much long distance calls cost
I'm try to register new SIM and add Voucher PIN at the end of registration, every time I press "activate" button, I get error message: Please try again. Make sure the top-up vouchers you are entering are valid and that the total value covers the tota...
Looking to activate a new line, does anyone know which stores offer free SIM cards and activations? Sadly there aren't any Public Mobile kiosks nearby. Are there currently any in-store promotions being offered?
Online the Samsung A 20 is indicated to be compatible with Public Mobile but the Public Mobile compatibility list does not show it . Is it comparible ?
I've tried twice now, and I keep getting the same message: "Generic ErrorOh no! It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login Page." I am not logged in, so I cannot lout out...
I began to process the new account two days ago. I put in my CC info and then the server crashed on PBs side. The store owners said this happens on the daily and I decided that’s not a company that I would want to be with. None of my info was proces...
Hello, when I paid my bill manually using my credit/debit card, I paid $25. Yesterday I signed onto Autopay, also using the same card, $28 was taken. I am a seniior so $3 is still more than I expected. There was supposed to be a $2 discount for autop...
I have changed my plan from the $40 to the $15 plan.I tried adding a $20 voucher + a $5 voucher purchased from Loblaws (the $25 voucher wasn't recognized).I could only add the $20 voucher - the $5 voucher wasn't recognized after multiple attempts by ...
This is not the first time I added us roaming data plan. however, it is so bad. in NYC it can only use 2g. the plan can't be used for any app on my phone. please do something to improve it.
Because I live near American cell towers in Victoria BC, my phone will go to roaming in some locations because Canadian Cell Tower signals are weaker. Can I turn off roaming to force my phone to pick up the Canadian signal instead?
I'm nearing my data limit, and am considering purchasing the add-on. If I have 10 days left in my billing cycle, and only use 50% of the add-on, does the other 50% remain on my account until I run out of data again and need the extra? Thanks.
I purchased a $25 voucher at Loblaws, the $25 one was broken so it had to be $20 and $5. The $20 works fine and was able to be recognized straight away, However the reciept the vocuher was printed on was faded slightly and missing a digit for the $5 ...
I just signed up for a 30 day “data only plan” for my Ipad. I only want it for 1 month.My account says:AutoPayYou are currently registered for dynamic AutopayPayment Due Date (One-Time Payment): Aug 15, 2019AutoPay Amount: This is your plan cost min...
I am already on autopay, I have been using Public Mobile since 2013 and never have this problem before. Today al of the sudden I can't make phone calls nor even text messages, and because I switch to autopay I can call customer service neither. I nee...
I'm sending this message from an account associated with my second phone, but it is concerning my issue with another phone account which is locked out. Service has been suspended because a payment didn't go through with an existing credit card. So I ...
