[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! No cell service at home. Is there a way to create an account using email?
I have an activated Public Mobile phone. All is fine, great service, but I wanted to add some extra data. The problem is there is no cell service at my home to receive the verification text message to create an account. I assumed I already had an acc...
Resolved! SIm Activation
I was helping a friend register their new sim but we ran into problems. After completing step 1 Account Setup under Activating Sim we clicked the continue button. The screen showed active for a long time before we received a message saying not to pan...
Suspended due to insufficient funds, will not accept payment
My account has been suspended due to insufficient funds, even though I am on autopay and received my autopay notification. When prompted to pay, it doesn’t give me an amount I need to pay and when I select amount due, it tells me my account already h...
Mya acont
My acont is block out im forget my password and question
I need my account number
Can anyone help me with this please?
Praise for Public Mobile
Hi all,I want to say how much I appreciate this company. We've just experienced a horrendous road trip south to the US to get an aged parent from Arizona and bring her back to Canada. We didn't feel safe flying and certainly didn't want her to get on...
Hey I'm Evangeline
I need account I can't make one because my SIM card is broken and I can't get the code so I can set up account I got a new SIM card but can't use it because I need account to change it please help
Resolved! $15 plan. Cost if over data limit
I was wondering what the cost is if I go over my 250mb limit.I cant log into my account currently, to add more data.
Resolved! Payment of my plan
Can I use my MasterCard debit bankcard to pay for my plan on March 30 2020
Resolved! all-circuits-busy message
I’m getting a all-circuits-busy message when dialing out but I’m able to receive phone calls. Any ideas? Thank you.
"Submit a ticket" not working.
Hello Community, When I attempt to submit a ticket to the moderator team from the SIMon interface, I am directed to a 404 page. I need a moderators assistance in porting my number from my koodo account. Regards, Wax
Resolved! Can't get texts from former landline number
We recently moved from the US and parked our former US landline phone number with Anveo, which forwards calls to our Public Mobile phones really well. Text messages, however, either forwarded through Anveo, or originating from Anveo's SMS web tool, w...
Voicemail not working
When someone leaves a message, while I’m on the phone, the voicemail button won’t work.what can I do to fix this? I’ve already done a hard reset. I’m working from home so it’s important that I can use this feature. Thank you
Activating on line.
I have been going through the 6 steps to activate online and the system has been stuck at step 3 for an hour and it only shows 'processing' at the bottom. There is no way this should take so long.
In call, no service, voicemail
Hi PublicMobile community, Just curious about the services regarding missed calls. Because I believe other providers have certain notifications so that the recipient will ‘never’ miss anything. 1.) If I am in a middle of a call, and someone calls me...
Resolved! Cant get data working on new phone
Hi just switched from koodo mobile to this one. everything works great but when i switch my data on its not working at all. Yes i checked for airplane mode restrictions etc. Ive tried it all. I feel like its not been activated properly.. Someon p...
Resolved! signing into self-serve
How can i log into self-serve if i forgot password and answer to my security question?
Resolved! Over charged & plan not changed
Tried to change plan from $15 to $25, top up 2 x $25 = $25, account balance showed only $25, but was told unable to change the plan
Bill is paid but I can't call out; can only text and receive calls.
My $40 bill was paid March 12th but for some reason I can't call out to anyone. I get an automated message telling me to change/pay my plan. The payment was received and I can receive phone calls and texting/data isn't an issue. How do I fix this?
Resolved! Phone died, buying new one - Will sim work in my new phone?
My current phone died, in the process of buying a new unlocked phone will I be able to use my sim card in my new phone or do I have to register it with PM? Yes, I will make sure it is compatible but once that is done and I know PM works in that phone...
How to Use the Search Bar and Message Tags
Hi Everyone, There are so many people who are generating new posts but really should be searching the current threads first for the answer. Same questions, same answers. And it's so easy to use the search bar!Step by Step Ooohhh Baby!At the top of t...
Re: No incoming outgoing calls or messages
I cannot make outgoing calls now.
Resolved! can I pay manually instead of prepay?
I am looking to purchase a plan with publicmobile, but I want to pay myself every month rather than autopay. Is that an option? don't see that written anywhere.
No incoming outgoing calls or messages
I bought my SIM card at Walmart Thunder Bay on January 27th had no problem the first mine as soon as they upgraded I've had problems ever since I need help please I can't even figure out how to get to a ticket I've been hearing about
Cannot Send MMS on Flip Phone
Hello folks Today I switched from my malfunctioning android to my flip phone for calls/texts and to my dismay and otter exasperation I have run into a problem with my flip phone. Just my luck, perhaps. I tested receiving MMS to my flip phone however ...
Data Cap
Hi, I understand that some companies removed the data cap on their mobile plans. Has pubic mobile done anything similar to that? Thanks!
All circuits are busy?
For the last hour or so, I've been getting a message saying that "all circuits are busy" when trying to make calls in St. John's, NL. Could be a capacity issue with everyone working from home?
Blog
Hello Everyone, What is a Blog? What does one use it for? How do we create one in PM? Eliza5
Service reactivate
I am out of Canada, returning 28 Mar, trying to reactivate my service, cannot do so, sign in will not allow me to sign in, any suggestions?
Resolved! Don't receiev any call
Hi,I moved from other operator to Public mobile, I could make call and send or receive sms or mms but unfortunately couldn't receive call, would you please let me know what happened to my sim card!!??BRAzam
