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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Says plan expired but on auto with money in bank

My phone randomly stopped working today. I signed on it says plan expired. When I try to add money it says you have enough funds to cover your balance. I don't understand but super upset because no number to call and ask and get it fixed. I've ...

One year experience with PM

My one year experience with Public Mobile. There has never been a time when the phone did not work. I needed to contact the mods 3 seperate times regarding autopay rewards not applied which they fixed quickly, and I've contacted them one time regardi...

Resolved! Can't Begin Setup

Hi, I recently bought a sim card from Amazon, but the step 1 of the online activation is failing, it says Invalid SIM. Can someone check if this is infact a valid SIM? I just want to get my phone up and running with this SIM card soon David

Blacklisted Pixel 3xl

Bought the Pixel 3 xl only to find out that it's blisted. It was a Rogers phone and they will not release the blisted rating. I even offered to pay the bill that's owed too it....I'm at wits end. Anyone got any ideas?

Rewards are not being credited -- why?

My $15 plan renewal comes up tomorrow and as usual my rewards are not being credited. My account shows ammount due $15 and I think it should show 15-(1+2+1)= ammount due $11.Cut and pasting below from my account page.My RewardsLoyalty Reward ($1)Auto...

Resolved! Promotion Offer New User

Hi! I am a new user, migrating from Rogers. I signed up for the 15$ plan February 1 when the promotion offer of 5$ off for 8 months was on. Did I need to write a promotion code? Or will 5$ be automatically credited to my account each month? Please l...

Resolved! 24 hour delay to repurchase same Us Roaming add on

I have read the the US roaming add ons work on the 24 hour clock. If you purchase it at 11.50 PM est on the Feb 1 then it expires at 11.50 PM est on Feb 11. My question is can I then purchase the same add on say at 12.10 am est on Feb 12 or do I have...

Resolved! Retail Voucher Purchases Points Eligibility

I normally pay with the usual credit-card autopay, but got to thinking about getting the most out of using payment vouchers. Maybe buying vouchers through local retailers would have some small additional value if they are eligible for various retaile...

Resolved! How can I setup autopay by foreign credit card? (I come from Hong Kong and using HK credit card)

How can I setup autopay by foreign credit card? (I come from Hong Kong and using HK credit card)

Updated list of Voicemail Access Numbers

Hey all, as you may know Public Mobile/Koodo/Telus Mobility have local access numbers across Canada, most ending in *4001. Many of the numbers are used for a much wider geographic area than the rate centre listed. (ie BC lower mainland numbers being ...

Resolved! *611 conflict

I'm a Public Mobile customer. Mobile phone talk/text/data.And I'm now a Telus customer. Optik internet. Dialing *611 from my phone reaches PM.But I need *611 to reach Telus instead, at least the first time (to setup PIN/etc) from my own phone number....

Resolved! 450 area code

I am having some trouble getting Google to accept my area code 450 # as a recovery #. Google seem to think it's not a Canadian # but rather another area code. My optimum account won't accept 450 when I update my profile either

pay by voucher

after active the sim card, I try to pay by voucher, but, it didnt work, click many time active key, no reaction ! ?????

Resolved! Traveling to USA

Hi, I will be traveling to the USA for a cpl weeks and want to be able to call back home to Canada what plan add on options do I have? TIA

Data not working!!!

I know this has recently come up and I've followed all solutions with no success. When I try to use my data, a notification pops up reading "Sign in to network" and when I click on it, it just takes me to a blank page. I have considered that maybe so...

Resolved! outgoing and data

hi my plan is active 40 monthly and i have us roaming add onn and data but i cannot make calls or use internet

Resolved! Replacement for Home Phone & Wi-Fi

Hello everyone! I was wondering if anyone in the community could help me find out if it would be possible to use a Public Mobile subscription to replace a home phone and internet. My parents live in a remote town where the landlines are third party (...

Top up....

HI. ..I didn't use my Public mobile card for almost 2 months. I had purchased 2 $20 dollar top up cards and when I went thru the steps in adding them onto my phone, the funds were excepted but I didn't have service till the end of the month close to ...

Resolved! Phone not compatible

So I tried to switch my daughter over to publioc mobile along with myself but didn't realize her Iphone SE would not be compatible. How do I cancel the transaction and reverse the number transfer process until I can get her a compatible phone? Thanks...

Resolved! Re: [Help Needed] LeI cannot phone or messaget us know about your experience on the Community!

I can't make calls or send messages

Resolved! Call forwarding to USA number.

https://www.publicmobile.ca/en/bc/get-help/articles/call-forwardingIt doesn't state that we can't forward to a USA "10 digit number". Of course we would need an add on for long distance when forwarding. Is this ever going to change where we can forwa...

Data not working

New here. Just signed up for the $25 plan few days ago. Text and call are working but data is not working. I should have 1G on the plan with auto pay. I tried entering the APN based on the article I found on community for iPhone but I don't see anywh...

Payment method

I changed my credit card...how can i contact you...my phone is not working from last one week...would you like to help me...or should i change my Sim to Rogers?

Resolved! Total amount of data

In my paid plan. I have 1.5 plus an extra one gig. Then there's a separate box in my profile that says my promotion. Which state I have another gig? Is my total 2.5 gigs or 3.5 gigs of data?

eSIM? Apple Watch?

I guess is unlikely, any chance PM support eSIM and/or Apple Watch Cellular?

Resolved! Just payed for plan, then it says my plan expites today and still does not work

I figured that I had some kind of referral bonuses as it showed on my account that I had $2.00 on it and owed an estimated $8.00 to resume service. I payed it and says my plan will expire today. I tried to text and call and the service is atill dead....

Unlimited Canada Wide Talk

What does this mean exactly? This is part of my plan. I have a 613 area code, but when I try to call a 416 area code it says I do not have an active long distance add on and to purchase an add on.

Resolved! locked out of self serve

cant log in to self serve and cant get 611 on phone to top up

Resolved! VOIP with 3G?

So I use VOIP internet phone a lot to make overseas calls. will 3G connection with PM works well? I mainly use it with Skype and Google Voice.

Turn Off Auto Top-up Data

My son went over his data last month. I was under the impression that his data would just turn off after he used the 1gb he is allowed. Instead I was billed a $23 topup fee. Is there a way to turn this off? I want his phone to just stop accessing dat...

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