Two issues with my account

[sailorboy]

1) When I try to send a text message, it fails no matter who the recipient is that I am texting.

2) When I try to check my plan I receive a message saying

Oh no!
It looks like something went wrong, but don’t panic.

I log out as directed, log back in again, and get the same message when I try to check my plan.

How do I fix this given that Public Mobile offers no phone support?

[krazykiwi]

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@sailorboy wrote:

 The issues have NOT been resolved. I clicked the wrong button.

I have logged in many times. Private tabs don't help, nor does clearing the browser cache/cookies.

I NEED RELIABLE SERVICE.

This is costing me MONEY!!!!!

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So what has been happening since the 10 Oct? Have you had full service? When did the text stop working? Does everything else work, Calls & data?

EDIT: You should be able to unclick the solution tab.

[sailorboy]

 The issues have NOT been resolved. I clicked the wrong button.

I have logged in many times. Private tabs don't help, nor does clearing the browser cache/cookies.

I NEED RELIABLE SERVICE.

This is costing me MONEY!!!!!

[will13am · Accepted solution]

@sailorboy, have you been able to go into your self serve account previously?  I am able to go into my account at the moment without issue.  Try clearing browser cache or using incognito mode. 

[sailorboy]

I changed plans on October 10.

This is not a new account.

NO text messages can be sent. I purchased the $30 unlimited voice, text and 500mb data plan. Can't even confirm that this change was made though the system DID take $30 from my account.

This sux! I need  RELIABLE cell phone provider.

[krazykiwi]

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@sailorboy wrote:

1) When I try to send a text message, it fails no matter who the recipient is that I am texting.

2) When I try to check my plan I receive a message saying

Oh no!
It looks like something went wrong, but don’t panic.

I log out as directed, log back in again, and get the same message when I try to check my plan.

How do I fix this given that Public Mobile offers no phone support?

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Hi And welcome. Sorry to hear that it isn't working properly.

1) Is this a new account you setup? If not did you just renew or change your plan?

2) I believe there may be an issue with the website, there has been many complaints in the last hour about that same message.