Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
@CS_Agent it has been over 100 hrs since my issue is reported and still no resolution - why are you guys doing this to paying customers ??? No service/account is being used by another customer in a different province - at least tellme what is going ...
I removed autopay prior to renewal then tried adding $10 dollars credit and it charged my credit card $122. instead. Reached out to the mod_team to reverse the charges. Signed in yesterday to my account and it was suspended. That was expected because...
I am trying to port my Koodo prepaid number and it says it is invalid.
Why my mailbox say I'm full after 10 messages it's supposed to be Unlimited
Why does this topic come up so often ? The phone worked and suddenly it says the good old often reported " not setup for long distance or the like" when making a local call and callers getting a busy signal when trying to call. Account has a positive...
Sorry it was in the middle of transferring and completed now. Works good. —------------- Hi, I am trying to port a number from Fido. When I enter the number it tells me We were unable to transfer the phone number you entered. Try one of the followi...
Is it possible to add a second plan to my account for my husband?
Hi there! I’m new to PM and signed up for the $40 plan that includes 4.5GB, unlimited Canada wide talk, unlimited International text and 3G speed. I have no complaints so far but I am curious to know why my phone uses LTE instead of 3G? I’m by no mea...
Activated new sim card yesterday, but phone still not working
Now 5 days. My phone 2**********.still no connection .Y is this dam service .Y can't correction your foult .if u can't keep promis don't keep promotion .Pls answer
Hello. I am days away from my renewal and ran out of data. I put money on my account and submitted a request to have my plan renewed yesterday but have yet to hear back? Any chance this could get done today? Is there a reason why this isn't availab...
The lovely city that the fun left ( Ottawa) is mostly with no power and cell towers are saturated that LTE feels like 3G and even the 3G feels like 2G. Anyway it's a good thing that at those time of *crisis* a good bucket of data is still available t...
I changed my plan but when I purchased I got my old plan. When I tried to change it the option said I would lose my credit to purchased plan if I changed it. I would like the plan i chose in the first place. What can I do?
Purchased phone with Canada wide long distance on Sept 17, as my husband needed a phone for emergency contact while I am hundreds of miles away working. This had to happen quickly, and I was unable to register online, while the phone was with both o...
I purchased a new SIM card today. The SIM is to be used in a GPS tracker, not a phone. The tracker doesn't seem to be picking anything up, so I don't think they activated the SIM at the store. When I try to activate it online, I get an "invalid S...
I have purchased US data roaming package of 1GB fr $20. Can I use it in Canada ????
I damaged my SIM card while I was on vacation in Europe. I purchased a new SIM card and changed my SIM number on the self serve portal. I however still have 'no service'. My phone is able to detect the new SIM card just fine. Can someone help me r...
hello I've been trying since the 15th to activate my phone but having next to no reply on my vouchers I've sent 150 on vouchers and one of them aren't going thought I went to the store the validate them and there active but only one of my vouchers we...
Hi,I went to Walmart to buy a SIM card but there was a line and they told me they had to activate it for me. Is that normal? Is there anywhere I can go to buy a SIM card and activate it from home? Want to port my number as well.ThanksJ
I would like to share my experience. 0. If you want to give your friend referral credit, it is right at the beginning. The bottom of first form.1.You need your existing carrier's account number. If there is web based account management, you can find...
Why is my account shown suspended? Also my phone is not working. I am on AutoPay.This has not happened before. Is there a glitch in payment system?
I forgot my password for my account and when I followed the instructions to reset it I didn't receive an email from public. It has been 20 minutes. Very frustrating. Please help.
Hello! I have been registered with publicmobile since September 12th 2018. I inserted my activated simcard on september 18th and am still not able to receive any phone call or texts. My data plan is working though. In my plan I do have canada-wide ca...
When I port my number to Koodo will my service automatically end or can I still use this sim with a different number until the plan expires?
Hi. We bought our plans last weekend during the flash sale (30 day plan receive 1 month credit). My wife and son have received their credit on their account but I have not. Would a moderator please check and rectify. Thank you
Hey everyone,When I was with koodo I used my iphone's cellular data useage to check how much data I had left. My number has not transferred yet so I havent used my phone at all; my iphone is showing less than 1mb used while self serve is showing 6mb ...
Hello everyoneI worte a private msg to moderator 2 hrs ago. But still no any reply yet. Anyone knows what's the timeline they normaly reply ?Thanks
I bought a Voucher today from Esso and when I input the PIN it says invalid. I spent 100 dollars on this voucher an cant even use it. Do I have to wait till my month is up to beable to use the Voucher or can I not top up early?
My phone number is in Vancouver, BC, and I recieved a call this morning from Burnaby, BC. The call was cut off after a minute, and when I tried to reconnect, I was connected to an automatic "Please add a long-distance addon" message. How could this h...
