Moderator Response Time EXCELLENT

[JoeFrankRoy]

I would like to thank the moderator team for responding extremely fast. I messaged them regarding a porting number error during transfer @ 9:37am and they responded at 10:22am.

45 minute response time. I was told it could be days.

Thank you @CS_Agent for your efforts

Hopefully the number transfer is successful this time

[MoreYummy]

Sometimes they respond very quickly.  Hope it will continue into the christmas

[popping]

Great to hear the short wait time for moderator. 

The lost/stolen phone trick may help to lighten the moderator queue.

[Willaug56]

Thanks for sharing, I didn't think it was that bad when I had my porting problem a couple of months ago but then again I am retired so what is time 😉 

[LondoeBlack]

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@JoeFrankRoy wrote:

@I would like to thank the moderator team for responding extremely fast. I messaged them regarding a porting number error during transfer @ 9:37am and they responded at 10:22am.

45 minute response time. I was told it could be days.

Thank you @CS_Agent for your efforts

Hopefully the number transfer is successful this time

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Thank you for sharing that information. As a brand-new member, it is a good thing to know.

[mimmo]

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@srlawren wrote:

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@mimmo wrote:

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@NDesai wrote:

@JoeFrankRoy Yes, they have caught up and that is great to hear. Thanks for letting us know. 

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If only PM could announce being caught up/delayed.  it would allow members to give accurate info. 

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@mimmo well, this could potentially be an isolated experience--despite PM's insistence that messages are handled FIFO (first in, first out), we've seen plenty on the community that suggest there may be anolmolies or exceptions to this process.  I would say until we hear multiple of these really quick responses and not seeing more than an isolated "I still haven't heard back in x days" messages, it's hard to draw a conclusion just yet.

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@srlawren agreed, I was going by @NDesai affermation that they were caught up.  I also did get a reply to a support request sent thursday evening replied friday morning

[srlawren]

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@mimmo wrote:

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@NDesai wrote:

@JoeFrankRoy Yes, they have caught up and that is great to hear. Thanks for letting us know. 

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If only PM could announce being caught up/delayed.  it would allow members to give accurate info. 

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@mimmo well, this could potentially be an isolated experience--despite PM's insistence that messages are handled FIFO (first in, first out), we've seen plenty on the community that suggest there may be anolmolies or exceptions to this process.  I would say until we hear multiple of these really quick responses and not seeing more than an isolated "I still haven't heard back in x days" messages, it's hard to draw a conclusion just yet.

[Jarvar]

Great to hear @JoeFrankRoy

I'm glad you got the assistance you requried.

I think the initial warning of response times is to try and buffer peoples expectations.

I have seen posts where the response times exceeded 48 hours.

The times I needed help have been stellar and under the wait times posted.

I think the moderators are trying their best to get around and deal with each request in a timely and satisfactory manner.

Thank you for sharing your good experience with the rest of us.

[will13am]

Amazing!  They have gone from 3-4 days to less than 1 hour!  Let's hope it stays this way.

[mimmo]

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@NDesai wrote:

@JoeFrankRoy Yes, they have caught up and that is great to hear. Thanks for letting us know. 

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If only PM could announce being caught up/delayed.  it would allow members to give accurate info. 

[mcs11]

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@JoeFrankRoy wrote:

@I would like to thank the moderator team for responding extremely fast. I messaged them regarding a porting number error during transfer @ 9:37am and they responded at 10:22am.

45 minute response time. I was told it could be days.

Thank you @CS_Agent for your efforts

Hopefully the number transfer is successful this time

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Wow, that is amazing and great to hear. Thanks for recognizing the hard-working moderator team, and welcome to Public Mobile!

[NDesai]

@JoeFrankRoy Yes, they have caught up and that is great to hear. Thanks for letting us know. 

[RobertQc]

This is great news, sounds like the back log has been taken care of.