Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
hi everyone! I made a search and read many topics but can't find a clear answer on the following. I'd like to port my number from PM to another provider, but I'd prefer to keep my account with another (new) phone number and another plan (cheapest, li...
I got a brand new sim and went through the activation process until the credit card portion. I put in my info and got an error. When I went to start again it said the sim was invalid. If I cant fix this in 24 hours I am just throwing the sim out beca...
I have international text on my plan and I've tried everything from adding exit codes and + sign and I just can't seem to get it sent. Just says "message not sent". Help!
I just activated my sim tonight a few hours ago and got a new number. My plan is the $10 for calling, and 50 outgoing texts/unlimited incoming texts. I can call people and receive texts but I can't send anything (it doesn't say unsent though, it look...
help. my phones plan expired so the next day I bought voucher and downgraded my plan to same thing just less data. it says active but when I try to call out it says I don't have long discince add on .cant receive or send text .I emailed mods on sunda...
is this network relable? not even able to set up with out an error in first 10 seconds. The phone number entered is invalid or you may have created your profile already. may have created your profile already? noThe phone number entered is invalid ? ...
Today my plan was renewed, yet when I look at data useage it shows as if it was still last month. Should my data useage reset to zero? My account hasn't reset my data. It's not a data add on as I have unlimited talk and text with 8GB data 3G speeds. ...
Is there or is there not a way to get a grand total of the amount of data used during a 30 day period? My iphone SE shows an amount that has NOT changed in the 3 months I have been with PB. I would like an easy way to monitor what I am using so, if ...
Why can't i call 450 393-2445 from 450 348-4828 even if i have a provincial plan without receiving a message telling me that i don't have a long distant option
I'm in Australia. In July 2018 I visited BC and bought a Public prepaid. I am returning to BC in Dec 2018 for a few weeks and want to use the same SIM. I can't remember the password I used and I get the errorForgotPassword/LoginUnsuccessfulUser_Login...
Can someone please tell me how I can get this resolved quickly. I really need my phone. I've sent an email to the moderator but nothing happened so far. This is quite frustrating!
Hi, I was just wondering if it's possible to just keep the same plan but add more SMS messages. I don't need much voice (50 minutes is fine) so I'd rather not get the $25 UL voice / UL SMS. Let me know. Thanks,Mike
Hi, I have about 2 gbs of Data left and for some reason I cant use it. if i go to google it says I am offline but I am not. whats happening what do i do to get it to work???
I recently purchased the extra data and roaming services when i was travelling to the states. However, i was not able to get service there during my entire trip, unless i logged in to wifi at the hotel. I am not sure if i needed to do something in ...
So I sent 2 private messages 2 days ago to the @CS_Agent and no one has gotten back to me since. Extremely frustrating because I need my phone line and I cannot pay for it when i am trying to pay for it... The credit card companies are not declining ...
Hi thereI have switched my number from other company today. Since activation I can call outside but incoming calls are not getting . Can anybody help me out!!
I understand that when you call the US - it will go through - My question is: What if you are in the US - will your calls go through? and at that time - will you only need US data plans? OR how does that work?
Recently, a fellow community member messaged me about adding a note in the "About" section of their profile page, like I have. This section of the profile is edited by going to: My Settings -> Personal Information -> BiographyAnything entered into ...
Hi my data is not working on my iPhone 8 Plus i purchased a sim yesterday afternoon and it still isn’t working. When I log into my account it says active. Does anyone have any suggestions on how to fix this?
I've have had this phone and PM service for about 6 months - happy customer. Yesterday, after returning from a visit to the US (which I have done nearly every weekend throughout) my phone does not find PM cellular service. What now?Things I've tried...
I am a former public mobile client under the same phone number I have now. I urgently need previous complete phone bills for revenu Quebec needs. What do you need to help me out ?
Hi, After my number goes into the suspended state and i recharge my account after 30 days will i be able to reactivate the same plan or do i have to start with a new plan. Thanks.
I and my wife joined PM on Nov 2nd and can't seem to send text messages to the UK. We are able to send to other countries without any issues. The messages just fail to send. We are both on iPhones. Any suggestions would be appretiated, thanks
Many carriers are now starting to offer rollover data. With Xplornet in Manitoba and soon Fizz in Quebec to offer rollover data, Public Mobile may want to concider it. Depending how pricing is for Fizz Mobile when they launch I am thhinking of joinin...
Since yesterday, whenever I try to make a payment I recieve this message: Unable to Process Transaction Sorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charged. What ...
iPhone 6+, with ios12.1. I’ve turned wifi off, made sure the apn setting is sp.mb.com and made sure data and LTE are on and do not have data. I put the SIM card in my other iPhone 6 and still did not have any data. I put the sim card from my iPhone ...
