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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Mobile App

Hi,I'm new to Public Mobile, just wondering if this company has a mobile app? Would be nice to have.

Resolved! I have made a payment for 30 days plan but I cannot make calls

Hi, there. I disabled the autopay on the 90 days plan and chanegd my plan to 30 days one (unlimited Canada-wide calls, unlimited text and 1 GB data) and made a payment of 47 CAD. I did that a few days ago while abroad. Now, when I came back to Canada...

Picture message not working on Talk and Text Plan without Data option

Hi,I have Talk and Text plan without Data option and after porting my no on Public mobile I could not send picture message.I heard, I need to enable Data option before sending picture message but I am not sure after enabling Data option I have to pay...

No service after manually changing plan

It's now been over 24hours since I manually changed my plan and paid for it. Since yesterday, I have replied to topics, sent private messages to moderators, emailed, and DM tweeted and I have had no responses at all. My plan was due to be renewed yes...

Additional 6GB has not been added and it's been a week

I signed up for the 12GB plan last Wednesday and now it's been a week and the additional 6GB has not been added. I know the plan was only available until the 6th but I signed up on the 5th. I also messaged a moderator on Monday and still have not rec...

Resolved! Fido offers 5 free hours of data every month.

"Starting today, new and existing Fido Pulse plan customers can take advantage of an innovative new feature available in the Fido My Account app that gives them access to 1 free hour of data, 5 times a month – on top of the data included in their pl...

Calls are low quality only when calling rogers or Fido customers.

For some reason, calls have a ton of static and background noise when calling Rogers numbers but when I call any other provider it's clear (Koodo, Telus, Bell, freedom). I tried my sim in 2 different iPhone 7's and it's still the same.

Resolved! What is the acceptable amount of time to wait for a moderator?

@CS_Agent @Jeremy_M I've been waiting for a reply since Monday night. I know that the structure has been changed but I thought that there would still be some level of service maintained. Can someone please respond to my issues that I've sent via priv...

When does the $40/month++ talk, text and 2GB of data promo end?

I have 30 days left on my telus contract but I plan to switch to public mobile. Is the $40/month++ talk, text and 2GB of data a regular priced plan or a promotion that will end soon?

PM states number ported. Nothing works but outgoing calls

I've sent a message to PM, but no reply. I'm trying to work on private message with @Mary_M but its slow going back and forth. I hope any of the other MODs @Shazia_K, @Val_T , @MarieHelene_L, @Simon_O can help as well as I need my phone asap for wo...

Back to School Promotion!?

Are there any back-to-school promotions coming up? Are there any other great promotions being offered by PB in the near future? Appreciate all responses,Thanks.

Resolved! Data not working

I just signed up last night with PM with my new OnePlus 5 and I've followed the many guides for setting up my APN, but I can't get my data working. I get the 4G+ symbol, My texts and calls work, but not my data. Do I just need to wait longer, or am I...

Cannot receive incoming calls

Hi, I recently ported to Public Mobile. My outgoing and data works fine but cannot receive incoming calls and it goes on voice mail.

Losing 2 Referrals in the same time (But none of my referred friends have left PM?)

Good afternoon members.I was wondering on what to do regarding this weird issue .I received a text from PM saying that my rewards will be less because my friends account were inactive. The problem is I signed in 3 people during the last promo, only r...

Resolved! Data not working.. stopped working

Worked great since i ported over last week, today it stoppedIs it local issue.. anyone else in vancouver same issue?... is it me or PM?triple checked apn settings.. nothing wrong.. reboot.. still nothing

Sorry, your login attempt failed. Please try again.

Hi, I setup my account today and received a confirmation email, however I am not able to login to my account under self-serve. Here is the message I receive: Sorry, your login attempt failed. Please try again. I tried the lost password but it ...

Active on both carriers after porting

Hi all, I ported my number from Fido to PM last night. My phone calls are working. However, I just called Fido and confirmed that I am still active on their end. Is there any potential issue? How long does it usually take? Regards,

add-on not working

@Shazia_K @Mary_M @Simon_O @MarieHelen_L i cannot make calls despite my 200 us and canada local minutes being active

Resolved! I purchased additional data but its not working

If yo u can help.me please text or email me as I have no data

Public Mobile Ads

Hello All, does anyone have a picture of the public mobile ad with people that are posing crossing their arms? it would have a message like "Unlimited" or "my way". these would usually be found in bus shelters. thank you

Data Add On Not Working

I purchased a data add on however it is not working on my phone. The add on us visible in My Account under My Plan & Add-ons > My Add-ons, but under Overview > My Add-ons its says 'You currently don't have any Add ons on your account'. Can someone pl...

Resolved! Porting issues cannot receive incoming calls or texts

I initiated port yesterday (Monday) around 8-9 AM and right away, all outgoing calls and texts from PM SIM show up as new number. But all incoming calls or texts still go to my old provider's (Speakout Wireless) SIM card. Can any mods help? I have se...

Resolved! Freedom mobile 120 deal: 6GB - no extra data on file

Hi. I moved 3 numbers from Freedom Mobile to Public Mobile. 2 of 3 have the increased data. Thanks! One lags. I setup all three between 8pm and 9pm EDT on Friday, the deadline day. The last one I setup is still not on full data. I waited the 72 hour...

Resolved! Question about roaming

Good morning,I have a question regarding the romaing, i will be travelling soon to Winnipeg and would like to know if i can use PM in winnipeg. do i have to pay the roaming charges to use the voice and data while I am roaming ? ThanksAley

Resolved! Good read

http://mobilesyrup.com/2017/06/19/fido-responds-to-public-mobile-deal-with-4gb-plan-for-45-loyalty-offer/I just found out about how Fido brought out this plan, but I know why pm is still better than this. PRICE PRICE PRICE IS UNBEATABLE. Ways of redu...

Resolved! Data working but no voice service

Hello Everyone,I've found a couple of topics similar to this but can't seem to get a resolution for my issue. I recently had my account suspended as I didn't have the proper plan selected for my renewal. I now have the proper plan setup and my data i...

Everything works after porting number BUT i cannot receive incoming calls

We ported 2 numbers from Rogers yesterday. The first went without a hitch, but mine did not. I can receive / send text messages, send/receive emails. BUT, I cannot receive incoming calls and the caller hears a message (5ut1, you have reached a numbe...

Change Plane

My plan expire now I want to renew with new plan . please help me

Freedom gets new spectrum...

Having just finished the FM promo, I wonder if what this article talks about had anything to do with inspiring it. http://mobilesyrup.com/2017/07/10/ised-approves-quebecor-shaw-spectrum-sale/

Resolved! Overcharged? Charged-twice? What to do in these payment-related situations?

If we are mistakenly overcharged more than the promised amount, or if we are charged twice by mistake, what are we supposed to do? Should we contact our credit card company or should we contact a moderator?Your responses are greatly appreciated.Thank...

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