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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Porting mobile number

Hi, I'm trying to activate my SIM card and to port over my old mobile number. I'm getting the message: "We were unable to transfer the phone number you entered. Try one of the following options:- Make sure you entered your number correctly.- Select...

Problem with payment for the plan

Hi, I got a problem paying for my plan. When I log in I can't see the due amount. Also, I would like to change my plan for a more expensive one. Also, I got a problem setting up the autopay. I'm receiving information that its a problem with my credit...

Resolved! Family plan

Is there a family plan?

Resolved! 10$ referral reward is missing on my bill

Hi,i refered one of my friend he put my number I never got the credit on my bill.I may cancel the service its very frustrating you guys don’t have any contact center. regard haseeb

$15 plan

I am signed up for the $15 plan, I want to set up autopay BUT I dop not want any data (that comes when I auto pay) How do I make that happen?

Resolved! Contacting mods

Good afternoon I've been attempting to solve a referral credit mistake for several weeks. But my thread with mods has gone silent since last Thurs (one week ago). My referral entered the incorrect phone number, and I didn't receive the credit. I'd l...

Resolved! Port over link

Hi,I just signed up for PM and want to port over my koodo prepaid phone number.Does anyone have the link to do that?Thanks!

How to purchase >1 GB US Roaming Data?

I will be travelling to US and want to purchase US Roaming data of 2 GB, but the Add-on page only allows to purchase 1 GB for US. Does any one here know how purchase more than 1 GB US roaming data? Thanks!

Resolved! Blackmail/fraud

Here are my terms to pay the blackmail/fraud, take it or leave it 1) I need to transfer funds to pay from my PayPal which has 2-factor authorization so I need access to my phone service 2) a detailed invoice f you do not provide both, public m...

Resolved! Phone number

How long does it usually take to port your number over?

Resolved! Adding phone

Can I add on an additional phone to my current account or does each phone need a separate account?

Resolved! $10 Plan

Hi! Good Day! I just want to know if $10 Plan has unlimited incoming calls? 50 mins outgoing calls?

Resolved! "No mobile data service"

Hello, I'm getting the error message "No mobile data service. Temporarily turned off by your operator for Sim 1". Phone and text work fine but mobile data doesn't work. I've used less than 100MB of my 5GB limit. I rooted my phone (Redmi Note 5 Pro)...

Resolved! Transferring old telephone number

what is "Alternative phone number" in the form for telephone transfer from another company.

Change the existing plan

My current plan was renewed today automatically but I wanted to upgrade to a different plan. How do I do that? I want to make sure that I am reimbursed for the $15 which is my current plan - that was taken automatically -and then I will pay $25 for ...

International texts: Cannot send or receive

Hi everyone, My plan includes international texts but I have not been able to send or receive texts to or from any number in the United Kingdom. How can I fix this? Thanks,Roo

Resolved! Can't Call Out

My plan is the standard $120 per 90 Days, with:- 12GB Data- Expired- Unlimited International Text- Unlimited Provincial TalkToday I received a call from a 1-866 number. When I went to call them back I got "Sorry, talk is not included in your current...

Unable to log in to self-serve

So this is an odd one... my mom's account with PM no longer allows me to login. In fact, even though I swear the password is right I have gone through the password reset option and it tells me I do not have an account/unable to verify. Yet, I can log...

Transferring my phone number from Koodo?

Hey all, I have purchased a new iPhone and a Sim Card from Public Mobile. I am having a difficult time transferring my number from my old phone and phone plan (I was with Koodo) to my new phone. I really don't want to have to change my number! Any fe...

Phone compatible?

Hi can any one tell me if the Alcatel Tetra, OT-5041C, 5.0", 16GB ROM, 2GB RAM,, Android 8.1 Oreo, 4G LTE is compatible with Public Mobile?Thank you in advance

Resolved! Self-Serve Portal Not Working

Hello Folks!I am a new PM user. I just got my SIM and activated at the store. When I got back home and tried to access self-serve portal (https://selfserve.publicmobile.ca), all I got is blank page. I wanted to change my number. What can be the solut...

Resolved! New to Public Mobile: phone not working

Signed up, activated, SIM, created acct, paid. Phone number was to be transferred from a Rogers acct but not done. This is the 2nd phone number from the same Rogers acct - 1st worked fine. Got a strange text message from Public Mobile saying “to comp...

Promo Code Fails.

When attempting to activate a new service, the RBCREWARDS code is yielding this error: WSDoAllReceiver: security processing failed Any idea why this is happening? The code should be valid until the end of September.

No support from moderator team

I wanted to move the number from koodo to pm.Bought sim online, created an account, assigned the new number because as procedure there is no direct transfer from koodo and sent private email to the moderator team to complete the transfer.Pm charged m...

Resolved! https://selfserve.publicmobile.ca/ is down

Unable to login to selfserve, page is blank. Any timeline on when this will be fixed? I need it today.

Bug (and fix) for renewing a data plan.

Hi, everyone - When I've used up all my Public Mobile data plan, I can still connect to the Public Mobile self-serve site to renew it even though the rest of the internet is no longer visible from my device. That's a useful feature, but at the moment...

Account disabled - cant reset password to see status

I dont know why my phone suddenly can’t take or receive calls. It says that I need to call *611 but when I do that it says it’s public mobile and they can’t help with my request. I can’t sign in to see my account info but I know my account is paid an...

No data, no service conection

Lately, I do not have service, no data. Call/text work. Please check it and confirm. Thank you.

Resolved! When does one receive their annual rewards?

I have just been billed dor my 13 month and still have not received any loyalty reward. Was there a mistake or is this a time delayed event. The charge to my credit card went through without any loyalty reward. To whom should I email/text regardin...

protections for porting out the number

Hi all,Any protections for porting out the number to a different carrier?Thanks.

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