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[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2683 Views
  • 21 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17780 Views
  • 124 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28968 Views
  • 184 replies
  • 27 Bravos

Anybody using LG Nexus 5

Hello All, Wondering if anybody is using LG nexus 5 with PM. I recently ported my number to PM, ported it from Rogers. I can't seem to get my sim to work with it. My sim works on other phones.(iphone 4s, samsung) But for some reason not working my ne...

JosePuma by Great Neighbour / Super Voisin
  • 2820 Views
  • 16 replies
  • 1 Bravos

Resolved! No Sim Card Issue with New PM Sim (Phone Works)

So I bought a new PM sim in the hopes of transferring to PM at the end of my billing cycle but it doesn't work. I have a Samsung Galaxy S3 that is working with my current carrier's sim card. When I insert the PM sim (and power cycle), the phone doesn...

Akudakatsu by Good Citizen / Bon Citoyen
  • 3725 Views
  • 32 replies
  • 1 Bravos

Resolved! Unable to log in to "My Account" ( Self Serve ) - Part 2

 FYI guys, this keeps happening.    When I try to reset the password I get:   This happened last Friday too ( 2 days ago  http://productioncommunity.publicmobile.ca/t5/Self-Serve/Unable-to-log-in-to-quot-My-Account-quot-Self-Serve/m-p/53309#M4081  Ho...

Account1.GIF Account2.GIF
jairolevi by Town Hero / Héro de la Ville
  • 2237 Views
  • 8 replies
  • 0 Bravos

SIM & Activation online form

Maybe I should be posting here instead. I was transferring my wind number to PM, shortly after, I received a text from Public Mobile: To complete your request to move to Public Mobile, please go to Publicmobile.ca, click Contact us and complete the S...

dannnn by Good Citizen / Bon Citoyen
  • 3030 Views
  • 21 replies
  • 0 Bravos

Rogers to shutdown Mobilicity - an opportunity for PM

Hello everyone! Just thought I put this message up for discussion on a rather chilly/snowy Toronto afternoon with not much else happening. The big news in the mobile world this week is the announcement from Rogers that Mobilicity will be shut down, a...

imm1304 by Retired Oracle / Oracle Retraité
  • 1359 Views
  • 3 replies
  • 5 Bravos

Resolved! Unable to buy Add-On

Hi everyone.I'm trying to buy a 1G data Add-On, and I'm getting an error. ValidateAndUpdateOptions/Balance_-1ValidateAndUpdateOptions/Provisioning_-1 I have dollars in my account, the system is just not doing the transaction. Is this a known problem?...

DonS by Good Citizen / Bon Citoyen
  • 3091 Views
  • 18 replies
  • 0 Bravos

Resolved! Can't access Self Serve

Hi, signed up my wife for public mobile a month ago and everything went smoothly except for creating of her self serve account.  For some reason she can't log in.  Her service is fully operational, but when trying to login to self serve she just gets...

Tritiumdotca by Great Neighbour / Super Voisin
  • 2372 Views
  • 15 replies
  • 0 Bravos

Resolved! Unable to make calls

I have signed up for a call, text and data plan. But when I try to make a call, I get a message that I don't have a calling plan! But I can receive call. Please help!

sportymi by Model Citizen / Citoyen Modèle
  • 1353 Views
  • 3 replies
  • 0 Bravos

Resolved! Is it a mistake or fraud?

Hi,Today I received strange message via SMS:Your authorized parking period in space A196 ends at 18:00. You cannot renew this space. goo.gl/VlymED The link goes to: Mobile serviceThis message has been sent by Stationnement de Montréal.To unsubscribe ...

deyneko1 by Great Citizen / Super Citoyen
  • 2863 Views
  • 15 replies
  • 0 Bravos

Resolved! Automatic Account Payment

I set up my account to be automatically paid from my credit card a few weeks back. Today was the day for it to come out, but my public mobile account now says expired and it didn't get paid....and yep my credit card has anough money on it... Unsure w...

Moth by Great Neighbour / Super Voisin
  • 2857 Views
  • 6 replies
  • 0 Bravos

1 month with PM and no regrets!

Hello to all friends   1 month with Public M and all I can say is that I have no regretss!I am very hapy of my choice thanks to the amazing community for all support!  Hope to have many more months years with you all!!! Mel.

melcle1 by Good Citizen / Bon Citoyen
  • 1357 Views
  • 5 replies
  • 7 Bravos

how to setup voicemail with default greeting

Hey,I would like to set up my voicemail without leave my name, or make my own greeting, is there any way I can set up a default greeting for voicemail.  Thank you 

littleburger by Good Citizen / Bon Citoyen
  • 47988 Views
  • 18 replies
  • 0 Bravos

Resolved! Unable to log in to "My Account" ( Self Serve )

Hello Guys, So, this is embarrasing... I was showing Public Mobile to a Friend, I was going to log on to My Account and I am unable to log in, I get this:  I did not forget my password, its automatically filled up by LastPass. However, I did try to r...

sorry.GIF
jairolevi by Town Hero / Héro de la Ville
  • 2669 Views
  • 10 replies
  • 1 Bravos

Poor man's guide to a cell plan.

Hello. I would just like to share my experience with setting a non-standard cell plan for my daughter (pre-teen). My main goal was to have communication with her for emergency purposes or to communicate her whereabouts when away from home. So, in sum...

ckl by Town Hero / Héro de la Ville
  • 6373 Views
  • 22 replies
  • 8 Bravos

Changing Samsung Phone Info

Figured this could be useful since popular device and Public has the bring your own device structure. Especially those having issues with compatibility on Public (Telus) networks. BACK UP EVERYTHING BECAUSE THIS WILL ERASE YOUR PHONE!  First off just...

kav2001c by Mayor / Maire
  • 6120 Views
  • 12 replies
  • 13 Bravos

Getting refund

2 months passed since I switched from Publicmobile to another carrier. A full one month's credit to be refunded as promised by Public mobile. This is very unfortunate. It damages Public mobile's credibility

Satindra by Great Neighbour / Super Voisin
  • 2065 Views
  • 12 replies
  • 0 Bravos

Resolved! need help, new sim card can't make a phone call

just got my sim card and activated online for the 90 days plan, just can not log in my account, the Email Verification is also failed, when i use the new sim card to make a call , it said there is no talking plan after all the proccess there is a err...

leishanlin by Good Citizen / Bon Citoyen
  • 1779 Views
  • 10 replies
  • 0 Bravos

Resolved! You need to cell phones again

Hey i think public needs to cell phones or make a deal with koodo or telus to have phones fore us to buy right out becasu u dont need to unlock a koodo or telus phone it would be awesome i miss the phones u use to haveWho agrees with me on this idea

firerat1980 by Good Citizen / Bon Citoyen
  • 1452 Views
  • 8 replies
  • 0 Bravos

Resolved! Renewal glitch free

2'nd 90 day renewal went through correctly; rewards deducted and card charged the balance; new expiry date correct. Was exceptionally pleased as I was out of the country returning the day after renewal to active service. Yippee! 

Luddite by Oracle
  • 1751 Views
  • 9 replies
  • 4 Bravos

Resolved! PM Roving?

PM may not offer roaming but it does go "a-roving".  Any guesses about the location?   

Luddite by Oracle
  • 1035 Views
  • 8 replies
  • 1 Bravos

Over Billing

Hi, I just looked at my bank account and noticed that public took a payment from me but I already paid for 90 day plan since March 11th, they took money from me on May 11th, that is before the 90 days, that is total BS, they need to fix this immediat...

grey by Good Citizen / Bon Citoyen
  • 1181 Views
  • 6 replies
  • 0 Bravos

Resolved! Voicemail issues

Hi all - Having voicemail problems for my phone. When I'm on a call with somebody and another person calls in (i.e. activates the call waiting feature) and I let it go to voicemail, my wife gets a phone call from my number that consists of a bunch of...

csphone by Good Citizen / Bon Citoyen
  • 2298 Views
  • 12 replies
  • 0 Bravos

How do I set up iMessage on my iPhone?

I recently switched to Public from Virgin Mobile, and on Virgin Mobile iMessage would work without a problem. Now, iMessage won't work on Public! Can someone please assist me with steps to correct this problem? Thanks in advance!

PhoneUser by Great Neighbour / Super Voisin
  • 3211 Views
  • 12 replies
  • 0 Bravos

Special Bulletin: Rogers gives Moby the boot

Did you just hear? Mr. Rogers has sent Moby to bed w/o supper, 4ever, and ever, and ever. Rogers is certainly not playing fair. If Telus had purchased Moby, what would Telus had done? It would have been interesting at the prospects. This is certainly...

makkahn28 by Mayor / Maire
  • 654 Views
  • 3 replies
  • 2 Bravos

Resolved! Account Locked Out!

For some strange reason my online account is locked out as of today?No idea what happened (I had more than enough balance to cover monthly fee + pending rewards) and account was active last month so I know it has not even been 30 days of inactivity. ...

kav2001c by Mayor / Maire
  • 2387 Views
  • 11 replies
  • 1 Bravos

Resolved! Asus Zenfone2 Laser (ZE551KL) Compatibility?

Hey All.I’m about to switch to PM from Rogers. At the same time I’m going to pick up a new phone and want to make sure it will work properly at take full advantage of PC/Telus LTE Data network (along with voice and text).The one I’m looking at is the...

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