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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2269 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3859 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34272 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45943 Views
  • 182 replies
  • 30 Bravos

locked out can't remember password

Hi I'm locked out of my account and I can't use the forgot password link as it says I'm locked out. Is there a number I can call to get it unlocked? Thanks,Niki

nikicook by Great Neighbour / Super Voisin
  • 660 Views
  • 2 replies
  • 0 Bravos

Porting Number

Hi there! Looking to port my number off of PM to a new carrier. Just wondering what the fastest/easiest way to go about this would be.  Cheers!

chillier by Great Neighbour / Super Voisin
  • 681 Views
  • 2 replies
  • 0 Bravos

Why does public mobile want us to switch to koodo?

Hi I've been searching the discussions but haven't really found an answer to my question. I had a friend tell me that there's a tab for koodo you have to pay for if you move over to koodo. What are tabs? Is it worth it? Will the new koodo plan, 40$ /...

squad by Great Citizen / Super Citoyen
  • 1020 Views
  • 2 replies
  • 0 Bravos

Receive text messages during international travel

Hi I'm curious to know if I will continue to receive text messages while travelling internationally let's say US or Europe? I do not see packages other than those for US. Any other options ? 

Foxjig1 by Great Citizen / Super Citoyen
  • 2947 Views
  • 8 replies
  • 0 Bravos

Going abroad for One Month

Hi. My husband and I are going abroad for one month and the country we're going to public mobile doesn't work. Our plan is $60 per 30 days. I'd like to know- can we put a hold on our services and not pay for the month we're away?- the due dates we au...

Sherry1313 by Good Citizen / Bon Citoyen
  • 1421 Views
  • 9 replies
  • 0 Bravos

Network Unlock Pin

Im really stuck, I got an account and a sim Ive paid etc but I cannot get a network pin to work  Ive tried the usual 1234, 0000, etc  Ive tried it in 3 different phones tryng to discearn if its locked to a carrier and it says the same thing in all 3 ...

stryd by Great Neighbour / Super Voisin
  • 728 Views
  • 1 replies
  • 0 Bravos

Resolved! Refer a friend link

Hi guys I'm trying to find refer a friend reward link for a friend of mine but it's not there as per instructions I've read on the community, plus help 

Foxjig1 by Great Citizen / Super Citoyen
  • 1581 Views
  • 3 replies
  • 0 Bravos

Resolved! Changed plan, payment success, wont change. HELP

My plan expired today, so when i tried to make a call I realized. So i went on the site to change my plan from 60$ to 30$, the payment went through  but my plan didnt change. Still saying 60$ plan but says I have a 32$ balance. Wont let me change to ...

jason3 by Great Neighbour / Super Voisin
  • 897 Views
  • 2 replies
  • 0 Bravos

Moderator?

Please activate my account while using the balance on the account and reactivate my account!!!!!!

Hiver by Great Neighbour / Super Voisin
  • 687 Views
  • 2 replies
  • 0 Bravos

LG G4 - DATA WON'T WORK

Hello everyone, I registered on the network and followed all the APN settings and my data still isn't working. Everything else works. What can I do? -Frustrated

Meganmac812 by Great Neighbour / Super Voisin
  • 3447 Views
  • 9 replies
  • 0 Bravos

Expired despite balance

My account is topped up, it has available balance(more than enough to pay my bill). But my account expired despite it saying it was active hours before it expired. Why won't it activate? How do I activate it when it was active before it went inactive...

Hiver by Great Neighbour / Super Voisin
  • 824 Views
  • 3 replies
  • 0 Bravos

lost cellphone

i lost my cellphone last saturday, March 3, 2018 and i want to cancel my subscription to PM and lock my phone, how can i do this? I can see that my phone is in somebody else already.

fg1921 by Great Neighbour / Super Voisin
  • 1337 Views
  • 8 replies
  • 0 Bravos

Resolved! Re: Picture messages unable to send or receive: LG G5

I am having the same issue with my LG G5. Data works, sms texting works, phone calls work just no mms I have re-entered the various apn suggestions that worked for others (setting apn type or authentication type), restored default settings and review...

J3maclea by Great Neighbour / Super Voisin
  • 4712 Views
  • 10 replies
  • 0 Bravos

I wanted to know my acct number??

Hi there, I try to login my acct and I forgot my password. I requested for password and still waiting. How should check my public mobile acct. number. 

Kyawmyint by Great Neighbour / Super Voisin
  • 1101 Views
  • 5 replies
  • 0 Bravos

Resolved! New activation, out going calls do not work

Hello I just ported from bell to public mobile recieving calls worksoutgoing calls do no workinternet works Please advise next steps or could a mod check out my account?

janos4591 by Great Neighbour / Super Voisin
  • 1819 Views
  • 6 replies
  • 1 Bravos

Payment issues - Recurring nuisance

I have a few family members on PM and because I signed them up, I ended up being the tech support if there are any issues with their phone. I must say all things considered, the service is good but when it comes to payment, it is a nightmare. Right n...

4168381878 by Great Neighbour / Super Voisin
  • 1084 Views
  • 4 replies
  • 0 Bravos

Unlock sim card pin

I'm switching phones and changed the sim card as well. I've activated the sim card and confirmed that the new phone is unlocked as well. I don't know what the Sim unlock pin is... does anyone know where/how I can get that reset. Thank you

navneetsahota by Great Neighbour / Super Voisin
  • 6765 Views
  • 4 replies
  • 0 Bravos

Resolved! Not receiving SMS validation

Just joined PM and ported my number from Bell. I'm finding that validation codes from sites such as Amazon and Twitter are not being received. Is this just a question of time being needed for the ported number to be fully propogated?

PeterJT by Good Citizen / Bon Citoyen
  • 2650 Views
  • 11 replies
  • 0 Bravos

US roaming

just purchased us roaming add on plan.  phone automatically connected to tmobile but 30 mins later still no data.  help?

Tocibs by Good Citizen / Bon Citoyen
  • 1274 Views
  • 5 replies
  • 0 Bravos

Resolved! Database problem on phone

Something strange happened with my phone. I saved my database on MS Access. But after this action, it stopped opening, in some efforts I could open it, but a half of data were disappeared. I don't know how to be next.

lolacampbell by Great Neighbour / Super Voisin
  • 1566 Views
  • 2 replies
  • 0 Bravos
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