Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there, I have a quick question about paying for my account. I thought I signed up for autopay (turns out I deactivated it while trying to figure out how to change my credit card) but just reactivated today. My autopay day is also today (January 2...
If you put an active public mobile sim card in a phone (Rogers network) and the phone is able to connect to the network and make calls, does this mean that the phone will also work on Telus network using a Telus sim card? EDIT: assuming phone is unl...
Hi All,Just bought a Pixel 2 and wanted to edit APN settings but the edit settings are greyed out and I can't change anything. The settings don't match what PM has listed so wanted to tweak them. I also don't get the add APN settings option (the plu...
Title says the brunt of it haha. On monday I ordered a card to be delivered to my house in East York, Toronto. Would have gone to walmart or k-mobile to pick it up, but i dont have a car and was willing to wait a bit to not have to deal with the TTC....
Lately been getting double text. I downloaded other sms apps and it doesn't do it. The double text come in on stock Android messenger and the new Android messenger. I thought Facebook messenger wouldn't do it but double text come in. Not sure how to...
I have been on auto pay for a while now and all of a sudden my parents' accounts could not process the credit card that they have been paying with for a while now. Help!
Can somebody please help me with my situation...i sent you guys 3 private messages in the last 48 hours about my data being cut off during an important time, being billed for an extra GB which was not delivered while using self serve, and then portin...
I'm having issues with my credit card not being processed, like some other users here. I checked and there is no issue with my credit card. Could someone help please? Thanks
Good morning, I just sent a private message to the Moderator's Team describing this issue but I thought I would create a topic, in case fellow users can offer other advice. I visited Canada this past summer and signed up for Public Mobile's cell phon...
I just joined Public Mobile and am having issues with my SIM. I received a message saying having diffuclties processing request to move to Public Mobile but not able to find SIM & activation online form. @CS_Agent
Both my parents use either Telus or Fido and they top up their accounts with $10 every month just so that their minutes do not expire. I believe that its $0.15/min at Telus, so ~70 mins. They hardly ever call so their accounts are at $100+ since they...
I am not able to login my account my phone no 289-xxx-xxxxAlso i am not able to call 611 from my phone pl . I have to reset password pl help.My email.isxxxxxx@gmail.com
CRTC ordering telecoms to authenticate and verify caller ID for VOIP https://mobilesyrup.com/2018/01/25/crtc-voip-caller-id-spam/
Another weird one today @CS_AgentThe self serve system keeps offering up numbers that are not only out of province, but in one case a 6 digit Canadian phone number (I am almost tempted to try activating it to see what happens lol) See below:
can't login in my account. keeps saying my account is locked out and wont let me reset password. can somebody help me
Hi,I activiate one account with Public mobile on Jan 24, and picked up one 90 day plan (unlimited talk and text, but no data) costs $75. However, during the activation, I couldn't port my phone number into Public Mobile. So I stopped, but I activited...
Hoping to get some clarification of getting moderator input in threads.my understanding is:send a private message and they will replytag them in a thread and moderators will reply to the threadthe difference between the two should be private messages...
@CS_Agent -- please DM me to help. I am unable to reset my self-serve password because I haven't been getting sent the email, and I have been unable to reset my account as a result.
Hi, I was previously in a 90 day plan with Public Mobile. I found a more competitive plan with another provider and ported my number out and the account is now inactive. Will I be credited for the remaining amount of days that I have already paid for...
I am ordering a phone from china and i searched on different frequency websites and saw taht there might be a chance that public mobiles bands are the same as on the phone. The phone is the elephone s8 and i just want to double check before ordering ...
Hello helpuful people.if i was to buy a phone with these frequencies would it connect to PM?GSM: 850/900/1800/1900MHzWCDMA: B1/B2/B4/B5/B8FDD-LTE: B1/B3/B5TDD-LTE: B39/B40/B41 thanks alot
Hello, I am new to PM, and attempting to port over my phone number from Rogers. It is telling me that the transfer was rejected. As far as I can tell, I have entered in the appropriate information correctly. I have also tried on a few different brows...
Hi, I am very confused, as every answer on the internet, relating to Public Mobile and Disabling Voicemail, is giving conflicting information! I have an iPhone 7 and I do not want people to be able to leave me voice messages. I have contacted apple,...
My phone expired yesterday but I was out all day for appointments so I got on my PC last night to renew my plan and was greeted with ......a small loyalty credit...a large fall 2016 promo credit...and 90 days pass debit...I was left with a large cre...
Hi, I just ported my account over two days ago and selected the 90/1.5GB LTE plan. I received a text from 611 stating i used 75% of data included in my service. I have been working from home and never left my place for about a week and was on my wifi...
Hey I purchased a 1 gig data add-on a few billing cycles ago. I have used up all the data from the add-on purchased. I understand that add-ons do not auto renew, but why does it still show up on the Plan and Add-ons page.
I have recieved four emails with links to reset my password, but they have resulted in the message "this site cannot be reached". I don't know how to proceed.
My Moto Z Force was recently dropped and now is unresponsive in all manners. I have to send it off for repairs, however in the meantime I needed a working phone. I purchased a prepaid Verizon phone and removed my sim from the Moto and installed it i...
Hi , i am a public Mobile customer and lost my sim. I bought a new sim but couldn’t activate new sim. It’s taking me to account setup. Please help me it’s urgent.thanks,kris
I want to change my old legacy $48 monthly plan to a new 3 month plan. Yesterday I called *611 but could not connect with a PM employee. The website tells you to call *611 if you want to change your plan, and that is what I did, but was kept on hold...
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