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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Account did not set up properly

Like other users, I got all the way through the account set up process and right at the end got the generic error message.I can't log in to my account, as it apparently doesn't exist. My email is not recognised even if I try to set a new password.How...

Phone still not working

I joined June 5 around 10:00 PM but the transfer did not go through properly so my phone does not work. I have posted 4 private messages to the moderator_team but had no responses. Does anyone know if there are no moderators left? Is publicmobile hav...

Resolved! My add on doesn't work

I had added a US roaming bundle for 20$ but it doesnt work, I have added 400 international minutes but that doesn't work too. Its a loss of money for me

Resolved! Can’t reset my account password

I can’t reset my password. After I type email address. Can’t go to next steps

Port a Koodo prepaid #

Hey, trying to Port in a prepaid Koodo # to Public. Seen in the community that a moderator has to assist, sent a message to the moderator team yesterday but no reply. Can anyone let me know if that's the correct thing to do and approximately how lon...

Unable to use payment voucher

My plan expired June 4th & I bought a bunch of payment vouchers yesterday to top up my account & everytime I input the pins, it tells me it’s unable to verify the voucher. I need assistance as I’d like to pay for my phone

Incoming texts not working from Interior Health

Hi there, I wonder if anyone else has had this issue or knows what to do. Since switching to Public (we didn't notice that the two were related right away), we no longer receive incoming text messages from Interior Health. This is a big problem as we...

Invalid SIM after payment was entered. CC charged, account not valid, SIM not valid - WHAT TO DO?

Invalid SIM after payment was entered and next page returned as error. CC charged, account not valid, SIM not valid - WHAT TO DO? I can not re-gister again, nobody to talk, Moderators not answering. Is this a scam company. Waisted $40???One day latte...

SIM Not Provisioned

Hi. Just joined PM and this is my first post. I did everything that I believe I needed to do to get active but I have not yet been able to get service. I am receiving a SIM not provisioned message. Anyone know how to fix this? Thanks.

Resolved! 5gb promo add-on not recieved

Hi,I'm new to public mobile. Moved my mother and my wife to public with 25$ plan but don't see any 5gb add-on after activation on June 1st. Please advise how to get it. Thanks. Avi

Resolved! SIM unlock code

Hello I'm entering a SIM unlock code that I registered with my account but it's not unlocking.Any suggestionsThanks

Unable to process this transaction

My credit card expires soon so I attempted to add its replacement with updated expiry. Unfortunately I get an error message when trying to change the card. Card is tested as working this morning, and from what I've read on other posts, this may be ...

Resolved! Call failed message

I just activated my account. I did not port an old phone number. I cannot make outgoing calls (I get a “call failed message”) and when someone tries to make incoming calls to my number it goes straight to voicemail? In addition to that, I lost serv...

$15 100 Minutes Limited Canada Wide - Minutes Usage Error

Hi everyone, I've currently been with PublicMobile for the past two months. I'm currently using the 100 Minutes Limited Canada Wide plan with the Autopay feature in order to get access to the extra 100 MB of data. It's been great so far, however la...

Resolved! Suspend service for 3 months

Hi AlanI have a questionCan i have on hold the phone service actually i am going to europe for 3 months.

Resolved! New promotion 25 with 5G

Hi to all I am new in here my question is I just activatied the day before the 25 dollar plan for bonus 5G so is that any way I will be honor that promotion as well currently I am on the 40 dollar plan?

URGENT - My auto-pay got disabled due to outdated credit card, now I can't pay to regain my services

Timeline of what happened:1. My credit card got lost so my auto-pay was disabled.2. I missed this month's auto-pay, so my service was suspended.3. I tried paying with my debit card, the submit fails with an error message "Your account has already eno...

wont let me change plan

finally got into my account after forgetting password now it wont let me change my plan every time i try to go to the page it says oh no something went wrong. have signed out and signed back in as suggested. still doesnt work

Resolved! Phone goes to Voicemail

When the phone rings and I try to answer it, it goes to voicemail. I did check to make sure that the phone is not on do not disturb. How do I get to answer my phone?

Purchased SIM May 14, 2019..Didn't receive it yet

Ordered SIM to join public mobile but havent received it. It is been almost 3 weeks now.Order # 166728. Please help.

Probably a repeat question but i am locked out and want to change my plan.

Nothing i do seems to make a difference. Flow the isnstructions and get locked out after two tries for another hour. Will not send a message to my email for apssword reset which i am not sure i needed but now.....I want to chang emy plan is there a w...

Not getting refer-a friend reward

I have not received the refer-a friend reward on my account since August 2018. My friend still has their account. Thanks

Mod & Tech Hours?

Can anyone tell me what kind of hours mods & the tech department are available?I have been without ANY CELL service for 6 days now, and a tech help ticket has been started, but I can't get any answers as when I may get help or what hours the tech peo...

Resolved! Re 1day June 1st 5G sale

Re 1 day sale june !stHi I ordered a sim card for my son on june 1st received the email saying he was eligible for 5G one time add on for 25 dollar plan or above, my question is if he changes plans at a later date does the 5 G remain or does it get ...

No service... no message,.. no answer..

i, It’s has been 4 days, either today , I sent several mails to moderator about my account has been suspended due to insufficient funds. But It was set up for automatic pay, so I didn’t receive answer at all.No resolve... no call .. no message.Pleas...

Resolved! Public mobile plan no local calling no local text no nothing

This is complete dog ---- I haven't had my phone for 2 days and i use it for my business public mobile says there the best company but they suck ---- every time i message them no response I'm tired of my active plan that I pay for not working what th...

PUK nurmbe is needed ASAP PLEASE HELP

Is the puk number located on my sim itself ??

No service, no solution, no response,

Greetings, I have had no phone service as of Saturday night, followed all suggestions on discussion pages, performed all whacky phone tricks with no success, have left three messages with moderator team, no response, and now I am at my wits end.If t...

Account

Hi, Just recently made an account with PM for someone that I know and I'm having issues signing into the account. When I requested a password change for some reason the email that they are using doesn't seem to be working as it says there is an issue...

Partial port of number

I have a Speakout phone service & PM phone service. Last Saturday I ported the number from Speakout service to my PM service. The ported number is showing in my PM account. The problem is that phone calls & text are still going to Speakout, not PM. H...

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