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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Je me suis fais voler mon téléphone, comment puis-je le localiser s'il vous plaît?

I can't connect to the internet. What's the reason?

I can't connect to the Internet. What's the reason?

where can I get another charger for my cell?I can not remember my cell number.

need some help from anyone who knows where I am able to buy a charger for my cell. I can not remember my cell number cause I suffered a brain anneurysim and can not remember it. can anyone please help me where can I get another charger for model ZTE ...

i will be visiting saudi arabia how do i change my sim card as i need a local sim card

can i buy a saudi sim here how do i change sim card

why I already purchased my plan but I still cannot make a phone call or send messages.

I made a payment yesterday, but today I found I cannot make a phone call or send messages anymore, then I just make a payment again, but I still cannot use my phone number.

voice mail messages

Hi. I am a Public mobile customer who is currrently abroad and will like to listen to my voice mail messages. How can I have access to my own voice mail when my phone no longer works overseas?Thank you. Best,Heng Ong

Resolved! Public Mobile failed to port my number

On March 13th, I tried to activate the Public Mobile SIM I got in the mail. At the time I also opted to port my existing mobile number from Koodo. However, the credit card could not be verified (I think i might have made a mistake entering the addres...

Huwaeii Ascend battery not charging - where do I get another one without any locations!!!!!!!!!!!!!!

Huwaeii Ascend battery is not charging - keeps shutting down Where do I get another one without locations?

New Tri Punch Sims

So got a PM from PM asking if I was interested in testing out the new Tripunch sim. Saying yes as love to play with anything pertaining to cell phones I was expecting some dummy sims but actually got some actual activation sims.Thanks PM.I have given...

HELLO, I PUCHASED MY PHONE FROM YOU AND SUDDENDLY IT STOPS WORKING.WHY IS THAT?

why phone just shouted down and can't work no more?

put account on hold

Hi, Can I put my account on hold for 5 weeks?

Can't access my pm number.says invalid sim

I actually brought a new phone and Sim card in the month of June.was inactive after august so guess my phone is deactivated.How do I get it running. Can't call customer service or sign in using password.please help.

download unsuccessful

I got a photo by email but can't download it even if I have lots of space for it on my phone. Why is this happening?

Accès boîte vocale francaise, combien coûte?

Voici, je n'ai pas obtenu de réponse par courriel, donc je m'adresse à la communauté. Comment faire pour avoir accès à ma boîte vocale française de préférence et combien ce service coûte? Merci.

Resolved! Text not working on new activation

I tranfered my number over to PM. Not did I get the wrong plan but I am not able to send or receive any text msg. I get notification that I must add this but it included in the plan. Email PM 4 times and no reply. What am I to do????

Online Banking

Online banking is the way that I pay most of my monthly bills. It would be great if PM offered this service to us. Any feedback?

Service interruptions for the last 3 days in Montreal - anyone know what's happening?

My girlfriend and I are both with public mobile. Since Thursday our service has been spotty and today it has been completely off. We cannot send or receive text messages or calls. We have both paid our bills. What is happening? When can we expect non...

i found my lost sim card ,can i active it again?

Resolved! Our company is in BETA, and we want your feedback. Tell us what works, what doesn’t, and what you’d

I find this BETA thing taking too long to become NON BETA anymore, when will that happen?

I will on the trip

I will on the trip for March 31 to May 13, can I forzen my service?

Resolved! How do rewards link to my self-serve account?

My apologies if this info is easily findable, I tried browsing the community but I can't seem to find it.So I have a seperate Community account and also a Self-Serve account for Public Mobile.So I'm wondering how rewards earned through the community ...

My cell phone Samsung 2X suddenly not working, how do I do ?

international messaging

Hi i am unable to send international message. can anyone help me out.

Please use Tags

I noticed that a lot of people create posts but do not use the Tags feature. This is really important feature for other users to be able to help you get your message across and allow others with the same issue to find a thread relating to them. Thi...

my name is Abdelmotaleb Maouhubph number : --****my $10 promo for 12 months is not active ?

my my name is Abdelmotaleb Maouhubph number : ***-***-****my $10 promo for 12 months is not active ? i recived the $10 only one month and then stoed, if you refer to transcation history you will see i do have a promo $10 for 12 months.pld help me get...

If i dont pay for a few months, do i lose my number? If yes, after how long? Thanks

Why public mobile?

Dear public mobile. I have been without service for 6 weeks. I have sent three requests to have my sim card replaced. The first never came. The second was the wrong size. The third that arrived today is also the wrong size. As a long time costumer, ...

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