[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Old phones?
Just wondering what people do with their old phones? I've got a couple that are still useful but not enough to sell. One has a built-in FM radio which I occasionally use - sometimes with a portable Bluetooth speaker. Another I use occasionally as ...
Resolved! how do I turn off auto renew of add-ons
I wish to cancel my auto renew of add-ons, how do I do this?
Cannot receive calls / text
I am a public mobile official reseller. I have a client that can call out, but cannot receive incoming calls, and receiving incoming text message. The # is not call forwarded. We tried a new sim and it has the same issue. Can the moderator sent me a...
Resolved! PM and Lucky plans very similar -BUT PM clearly is the winner.
At first glance it seems that Public Mobile/ Telus and Lucky/ Bell plans are almost identical. However PM has the advantage in that the add ons do roll over until used up --and let's not forget the refer a friend bonus and community rewards.---Sooooo...
Cannot call/receive call..
Hi. I am getting a message on my son's phone that that he can't call number because he doesn't have a long distance plan, but it is a local call...Messaging and online working...
Login Blocked
Hello, I have been trying to recover my password but it's says i am blocked. Please advise how to recover my password? Thanks
Resolved! Extra charges to my card which cannot be accounted for
How do I resolve issue related to additional chargers to my CC from Public mobile which I cannot find in the payment history of my account. Thank you,Donna
Resolved! Log in
Hello guys, I have created an accont and I can not log in. You should have a phone line for custumer service.
Resolved! Sms add on
I recently purchased us sms add on but I still can't send messages of receive any.. I don't know how thst works..any tricks?
Lost signal, Cannot receive calls and no data
I have been with Public Mobile for several months now with the same number and phone. This month I stopped receiving notifications from them and my autopsy did not come out my account. I made a manual payment and still have no signal or data. My acco...
Adding Autopay After Activation - for 250MB and $2.00 Credit
What happens when you Activate a New Account...Then choose Autopay after Activation...?When will you get the 250MB FREE and the $2.00 Credit?What can someone expect for the Additional Charges - and When will they be Deducted...There's currently a 10....
Resolved! Issue with the payment
I previously had 40$ plan which i wanted to change to 25$ but when I tried paying this time first 11$ was cut from my account and then 22$ I want to understand how this thing works
Resolved! how to find my account number if I want to transfer to another company with my current phone number
I am going to change to another moblie company with my current phone number, is there any different account number than the one showing on my account first page? If so, how can I find my account number if I want to transfer to another company with my...
Resolved! Hi everyone, I am moving from Chatr and have not activated the Public Mobile sim card yet
Hello, I am currently a Chatr customer and my Public Mobile sim card will be arriving next week. To ensure the porting process of my existing number from Chatr to Public Mobile goes smooth, I just wanted to ask you guys for your input. I called Chat...
No service
I have been with public mobile now for going on 2 years... I am always on auto pay... Today and last night again for the 3 time I have no service... I am not sure if PM knows the importance of people having access to their phones or not... But you kn...
I’ve got 2c of available funds!
This is a new one for me! My automatic renewal was a couple of hours ago. I was on the $25 plan and selected the $15 plan for my renewal this month. I had $2 of Available Funds plus $2 Community Reward, $2 Autopay Credit and $11 Friend Referals. So I...
Plans & Add-Ons... requests & suggestions
Trying to keep things realistic here... since we all know (or can easily lookup) exactly what Public Mobile offers, and what Lucky and Chatr and Freedom offer... and they each offer unique perks but it turns out they mostly offer almost identical Pla...
Activated sim but no incoming and outgoing call
I bought a public mobile simcard with $15 plan atWalmart yesterday. They are the one who activated my card. I can't make a call but I can send txt message.. I hope there's someone who can help me. Thank you
automatically took money
I put the 40$ voucher in my account and it automatically went to my old plan before I even had the chance to change it???? But it won’t let me just add it to my account and have a remaining balance to pay until I add the voucher so I don’t know what...
Refer-a-friend promo
False alarm. I got ahead of myself.It's for 90 day plans and mentions a phone number.So much for an AI. That's some intelligence there.------------Holy Guacamole!I stumbled across this in SIMon mucking around with search words. I typed referral credi...
Resolved! New PM account
My husband wants to switch from Koodo to PM. Is it best to do this at a retailer or online? I know that he will need a SIM card. I remember getting a gift card at Walmart when I signed up. I believe there was an incentive at London Drugs at one time ...
$25 plan
Hi I am looking at switching to Public and have a question about the plans. Does the only plan that offers unlimited incoming calls is the $15 plan? Or does all plans offer unlimited incoming calls? I get a lot of calls from the U.S and wanted to kno...
Resolved! Cannot call or receive calls, but can send/receive text and use data
Hello, I opened an account with Public on Wednesday and transfered my number over from Fido. There was some problems with the transfer to my number (but I could use my data), so I went back to London Drugs where I got my plan, and there they told me ...
Question about $15 plan
I’m looking into the $15 plan for my son. But just want to make sure I understand that I’m reading this correctly. It states that there is 100 Canada wide minutes and unlimited incoming minutes. Am am I right I’m assuming that the only calls my son ...
I cant mat or receive calls or texts
I switch to Public Mobile 6 hours ago and I still can not send or receive calls and texts? How can I get my phone to work?
data
i changed my phone number and ever since i changed it my data does not work
forgot self-serve password as well as security question answer.
Forgot my self-serve password as well as security question. Need help to login my account.
how i can pay my bill
my phon das not work bicose i cant pay a bill
Activated SIM, but no service and no account
Hello everyone! There was an error in the final step in activating my SIM card. I clicked submit for the payment, but then it said there was an error and I needed to try again. Here's the current situation + everything I tried:When I tried to go thro...
Drop phone calls
Can someone help me ? I’ve been with Piblic mobile since 2018. . This yr ( don’t remember exactly when it started ) but my phone started dropping my calls after 1 hr ( have anytime unlimited calling ) now past few days it’s been dropping calls withi...
