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lost phone need to switch sim for new phone and keep my plan active

troypaul11
Great Neighbour / Super Voisin
 
4 REPLIES 4

geopublic
Mayor / Maire

@troypaul11 

If your phone was an Android device you might be able to find, lock, or erase a lost Android device. Click here for more info.

@troypaul11 If you haven't already done this, I would also report your phone as lost using your self serve account. This will prevent someone from using your service. Also, you can have the IMEI of the lost device blacklisted so that phone can't be used again. Click the SIMon symbol (question mark) and then tell the chat program to open a ticket with the moderators.

ChuckYeah
Mayor / Maire

Get a sim. Log into Self Serve and click this link:

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/change-sim-card/

GR
Mayor / Maire

@troypaul11  just go buy a new Sim card and log in to your self serve account and click on change Sim card number and fill it in and then put the new Sim in your new or used phone! 

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