Payment/service

[colediddy07]

I just paid my account but I still have no service

[CS_Agent]

Hi colediddy07,

Should you still need assistance regarding your services,  we will gladly examine the matter, if you create a ticket via SIMon. Here is how to: Click on the following link: https://www.publicmobile.ca/en/bc/get-help > then click on Chat with SIMon > ask to contact a moderator, and follow the required steps.

Yours,

The Public Mobile Moderator Team

[ChuckYeah]

If you've made the required payment and your plan didn't restart, the easiest way to fix this is to click reactivate and make a $1 payment. It has worked for many others.

[ShawnC13]

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@colediddy07 wrote:

I just paid my account but I still have no service

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Have you turned your phone and off (power cycle).  Does the self-serve say if your account is active or suspended?

You can also try the lost/stolen phone trick.  If you log into self-serve and report your phone lost it will deactivate your sim.  5 minutes later log back in and report your phone found this will reactivate your sim and will hopefully give it the kick it needs!!