Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
@Moderator_TeamSo my understanding is I take the autopay off my account and then before 90 days have passed (since I take autopay off or since the end of the month that is already paid?) reactivate on another plan. I will be in asia for 5 months ess...
My account was suspended because I did not use it since I was out of the country for 2 months. I added $40 to my account via a recharge.com voucher, however I am still unable to reactivate my service. I have tried on multiple browsers and clearing my...
There’s an issue with Public Mobile service that prevents me to make calls, Even though I made payment. Please help me to slove this issue; How , who and where to contact ?
I am new to PM. I have looked everywhere in Self-Serve portal to find my number but I don't seem to locate it there. I purchased and activated SIM at Wal-Mart about 8 hours ago. I asked Wal-Mart person to port my old number which is still active wit...
Hi, I activated three sims at Walmart, Leamington on November 23rd. Under the Back Friday offer, we were supposed to get an email within a week crediting our account with another 30 days of service. We never received the email and have not been cre...
Is there a way to reach a public moblile customer's service agent? I am trying to buy a US roaming add-on for 10 days that costs $20. I have $22 in my account but when i choose that add-on, they say i don't have sufficient funds in my account. Thanks...
Had phone over 2 weeks, just realized I have not been receiving calls but can make calls. No I am not on do not disturb mode.
@CS_Agent My phone's plan seemed to stop working today. Can't use data, make phone calls, or text. Online portal says my plan is active and I have auto-pay set up. I think I set it up so my plan switched to the $40 5GB plan last night and the payment...
Yesterday I did everything for change my plan on my due date. I loaded with the necessary amount and changed the option for a 40 $ monthly. Before 11:59 my current plan was expired and I was charged in 20 $ , what's happening? Now I don't have funds ...
Hey so I added funds to my account and my account says active but won't let me place calls or text when I have a plan for unlimited text and talk it won't even let me call voice mail please it's very important I get my phone working I have tried turn...
On select plan get 500mb bonus data with auto pay
Lots of members having the same issues today but spread out over many threads...maybe post problems and solutions HERE...keep them all in thesame thread
I added 25$ like it told me to
Hi, I am unable to login to my online account. I did click on forgot password but when I enter my email address to proceed to security question it does not allow me and provides an error message.Would appreciate assistance in resolving this issue. Th...
So my plan did renew last night they took 37$ from my Visa card but somehow I’m still owing 20$? So is my other account anyone else have this happen. I have msged mods already I’m just wondering if anyone else has had this happen.
can not call or text plan payed and active. second pablic mobile sim card works on this phone. account payed 48 hours ago... plan $25 per month. please help to resolve this issue.
I posted a payment on my account of $25 which left a balance of $50. I went on this morning since it was supposed to renew and two (2) charges were applied to my account each the amount of $10. Both for the same reason (30-day plan). I am wondering i...
Hi i was wondering how i can get some help. I had a 57 dollar plan and then i changed it to 45 dollar plan which was the same plan just cheaper. I had a balance of 12 dollars. So i bought a 45 dollar top up card as my plan was due to renew today. My ...
My question does Public Mobile support Android Oreo 8.1 Devices? I have discovered that Android Oreo 8.1 does not allow the phone owner to change, edit or add APN’s and their APN settings. That Google has set this up so that only service providers...
I'm not sure when this happened, but all of Chatr Wireless's and Lucky Mobile's currently advertised plans are now zone-free (although there will be some existing customers still remaining on zoned plans). https://www.chatrwireless.com/web/chatr.port...
Purchased 2 SIM cards and 4 $20 vouchers in order to swap out 2 lines last night. Switched my personal line last night. Everything went through without issue. Repeated the process for the second line and when we went to activate, it stated that th...
My plan was due to renew tonight and it failed to renew properly, leaving me without any service. I'm on $40 for 5gb 3G data/unlimited canada (I believe before they changed it to 4.5gb + 500mb autopay?). Autopay added $40 to the account, the account ...
My phone service just stopped working all of a sudden. It says I have no plan. Voice calls, voicemail, text nothing works. I login to my account and my autopay just came out and looks like that is when it stopped working but it shows me having no pl...
With a $10 50/50 plan, is there an alternate way to check how many minutes and/or texts have been used or are left, other than logging on to the online profile? I was hoping that calling 611 would do it. I cannot find any other way. If someone knows...
Hi just wanted to find out why when someone texts my number I don’t get the text
I was set up on auto pay. Every month I made sure my account had enough money to auto pay my monthly charge. I went on holidays and made sure I had 0$ in my account so P.M.could not charge me the monthly fee. The surprise was P.M.took the money dir...
i changed my plan today as it didnt auto renew and now i cant connect to the provider and it was working this morning till i topped up my acc with the $50 plan for 8 gigs of data.... really wanna know how long it will take to get it working as i paid...
I tried to make some calla and even access my data but it keeps saying I don t have access to long distance call. I can t access my voicemail. I went online and it is say my plan is activated. Thanks for the help.
I purchased a one month plan for $30 with unlimited text and call and 500MB data. The person who set it up for me at Walmart was unable to get the data service working on my phone and since I had already paid for the service, she said the only soluti...
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