Community

Resolved! Phone number not registered in my name?

I'm having an issue trying to verify some information because my public mobile number is not "registered" in my name.  How do I get it registered or who do I call? 

Resolved! If downgrading plan

Hello, If downgrading plan, what happens to the extra refer a friend credits like if someone has a $25 plan and has $20 in refer a friend credits, they decide to downgrade to $15. What would happen to the extra $5 in refer a friend credits for that m...

Resolved! Payment

I have two numbers of Public mobile. I just changed my credit card number for the auto pay. How can I know that auto pay is set for both the numbers?

Resolved! Long distance calls when trying to call in Canada

Hi! Everything was working fine until last week, but now I can’t pass any call. I have the 100 min Canada wide plan at 15$ and I still have minutes left to my month.When calling I get a message saying that I need a long distance add on and so my call...

Resolved! Sin pin unlock PUK needsd

inloxked my sim

Resolved! Sign in account

My husband has been unable to sign into his account since it's been set up, he had someone help him with this and has forgotten his password but the security question that they asked he has no idea as he did not choose this security question however ...

Resolved! Im not able to get into my self zerve at all

Resolved! Change my phone number

Resolved! unlimited international texts and pictures

what is included in unlimited international texts and pictures in terms of features and fees

Resolved! HELP!

So i've been trying to access my old number that i had with this service provider a lil while back that is linked to several important accounts via 2FA! I messaged the moderator and even made a post a couple days ago and now i can't find it?! I calle...

Resolved! Deactivation

Hi i want to deactivate my account and get a refund thanks

Resolved! Sim Card Never Came

It's been a month since I've ordered 2 sim cards in December. Is this normal at all? I am frustrated as I've already cancelled my phone lines and I was expecting the sim cards to be here by now. 

Resolved! Phone stopped working after plan change

I just added data/changed plan yesterday and now phone is not working. I tried the suspend/found thing for a few hours and it's still not working.

Resolved! Re: Iphone SE 2020 (2nd generation)

Hello I have iphone 2020se   >  Where /how do I enter MMSC into my iphone?  I can not find how to do this on settings menu Thanks in advanceMike

Resolved! One month free ? I signed in Jan.16

Resolved! New Years Promo 5GB ??

New member here, I decided to take advantage of the promotion that was offered over the new year of 1 month free and a bonus 5GB of data on plans of $25 or more. It’s been a month now and the bonus options still haven’t been added to my account. Any ...