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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Sim activation

I've entered the 19 digit number 5x to activate after being delivered few days ago and still saying it's invalid. How can I contact public mobile by phone

Not Gettign Union Bank of India OTP Code

I'm not getting any one time password (OTP) codes from the Union Bank of India. When we contact them, they tell us to contact Public Mobile and tell them that this number isn't registered. When we asked for more details, they said that our provider w...

poof the magic dragon disappearing post bug *** a solution for a cure

Dear Community, Many of you here have heard me grumble about my self named *poof* the magic dragon disappearing post bug. It had become so common for me I could easily excuse my minimalist approach to paragraphs, avoidance of editing, "walls of t...

Service not working

Only out bound is working

card activation

I have recently opened an account set up new sim card transferred my number from an other provider. I can call out but no one can call in

Resolved! Locked out of account

Need a password reset . Will not allow me access to my account

Resolved! Any restrictions on PM number selection

Think the answer to this but thought I'd ask for confirmation purposes: can I select any available PM number for a new account that suits me? For example, if I'm located in Toronto, can I select a Montreal number? Secondary question: can I port a nu...

Resolved! Credit card change

Hello public mobile it is very important that I change my credit card before January 13-2020 And I am having a hard time getting my e- mail verified to go into my account

Resolved! Not receiving SMS from companies but receiving them from other phones

ISSUE SOLVED: I CHANGED MY NUMBER TO A 905 AND IT WORKED. Not receiving SMS from companies but receiving them from other phones. I have tried several banks, Gmail, etc trying to activate my new number for two step verification but getting no text. I ...

Payment on the first day of service

Hello,I started my service on Dec/16/2019 and got billed on my credit card on Dec 16/2019 for a full month's service. my billing cycle should have started on Jan/15/2020. Is this correct, if no how do I get itcorrected ..

Resolved! My phone number is shown as invalid.

Hi I bought a public mobile sim and plan 2 month back. Everything seemed to work at first. My friend said he isn not able to reach me in my number. I got the new number with the SIM card. Now I tried to use my number in Microsoft phone app and it say...

Added US roaming talk but only get emergency message on my phone?

Resolved! "don't have a long distance add-on"

I keep getting "you don't have a long distance add-on" while calling a local number, plus I have Canada-wide calling minutes. Any help would be greatly appreciated.

Resolved! I missed a December promo. Is there some way to use it now? Jan 10

I missed a December promo. Is there some way to use it now? Jan 10

Resolved! Connection on cypress mountain?

My family is up on cypress mountain and we can't get a connection with the public mobile service but all our Roger's phones work. Suggestions?

Resolved! Can I put my account 'on hold' until I get back?

Im going to be outside of Canada for a couple of months. I'd prefer to not pay my phone bill while I am gone because I won't be using it at all. Can I 'suspend' my account while Im away? I don't want to lose my holiday promo and other discounts I've ...

Straight To Voice Mail

My question is how is a caller able to go straight to voice mail and leave a message without the phone ringing or any record of an incoming call??? (I'm on an iPhone XR). Since switching to Public Mobile I find a voicemail from Commercial Credit Adju...

Resolved! Do I keep my holiday gifts if I choose a new plan?

Hello, Back in December I activated the holiday gifts of 1GB of data + 400 min of long distance minutes. Now I'd like to switch to a new plan with PM. Will I still get to keep the holiday gifts? Thanks!

Resolved! jan 3 my plan stopped working and i had to pay $40 more to start my plan again???!!

I have always been on auto plan. I have been with public mobile for 2 years at least now.In January this month my plan suddenly stopped and when i went on public mobile account, i saw the message: Insufficient funds.. like wtf i am always on auto pay...

Resolved! 12GB in 90 days

I have the 12GB Data for 90 days plan, and i never exceed the usage. I just receive a text from public mobile saying that i'm reaching 95% of my usage, i'm only on the 60th day (approx) of my plan, and when i went in the account it says my plan expir...

How do I know when the new month starts?

Hello,I got a SMS from Public Mobile saying my payment went through on January 8th. A day later I get a SMS that says I've used up 75% of my data. Today (January 10th), I login to PM to look at my usage, and it does say I've almost used up my data AN...

Referral Code

My friend just use my referral code to open a new account, but why I can not see my monthly payment decrease one dollar, how long time I can see the change. Thanks

Resolved! I have a VPN on my android phone, how do I activate it on my plan as per setup steps

If my LG phone (android) is working with data, do I still have to set the data up? I have a VPN, so set up steps do not seem to work? What now?

Outlook Web App Notifications

I use Public Mobile for my smartphone phone and mobile network. I get email notifications from my workplace via a web-based email system called "Outlook Web App". I receive notifications of incoming email messages to my gmail account from Public Mob...

Resolved! blocked calls

I have numbers blocked but they can still leave voicemail. please advised

Locked out of my account

Can someone please tell me how I can't get into my self serve to renew my payment I've tried everything and have been without a phone for days this isn't the first time

Top up

thought I had signed up for autopay with my visa/debit. Did not top up automatically this am. Attempted to manually top up. I currently have a balance of 10.00. My plan is 50.00. I see.it is charging taxes so tried to change plan to the 40.00 plan. N...

Can not call to me

I bought a sim card but most of the time my friends can not call me, they said to me your phone is busy but my phone is not busy.

Account suspended

Account has been suspended and won't process credit card.