Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I went through the activation process with my Public Mobile SIM but at the very end the webpage just hung. No account was created, I didn't receive an email, and my SIM is still not activated. So it appears that he activation didn't go through. But n...
I ordered SIM card on Jun 23, I havn't received it until now. They ask me to send a ticket, but need a order number, I never received any order number in my email, what can I do now?
Hello, I have added Data add-ons to my plan last month. I was asked to make a prepayment in order to get the additional add-ons. However, when the charge is made to my account, it did not take into account of the rewards that I am supposed to get ea...
Hi! Is it possible for me to start my new plan before my current 30 days are up? I’m currently at a lower plan but am changing it to a higher plan. However, I still have about 10 days left in my current plan. Is there a way for me to start my new 30 ...
I had opened a ticket around the beginning of July regarding not being able to call OESP at 1-855-831-8151. I received a message that they were investiating several Public mobile members stated they where no able to get through to the number but I wa...
I'm paying for 3 seperate numbers {3 seperate phones} when renewed i was only able to activare one. The other 2 i don't even see on my account now. How do i activate the other to phones again. Payment for all 3 was taken out of my bank accoount.,
I have unlimited incoming calls and 100 outgoing minutes in my plan. I was on an incoming call and I've used only 27 of my 100 outgoing minutes, but i was just caught off. Erik xxxxxxx Edit by Dunkman: removed personal information
Hi, I had a PM number but I've been out of the country for over a year. As soon as I got to Mexico I saw my number was no longer working. Recently I went to the US and not even there it worked. I saw that my online account that I had with PM no longe...
Hello, I am trying to reset my password, but my email is locked out,so I can not reset by myself. Can you please help me access my account and help me reset my password. Thank you,Y-- H------ Edit by Dunkman: removed personal information
I bought a phone, (UMDIGI A9) unlocked, on amazon two days ago and subscribed to the 35 dollar plan. https://www.umidigi.com/page-umidigi_a9_overview.html. I bought my simcard and plan at Walmart However, I am unable to browse the net outside any wi...
Hello. I would like to stay in Brazil for 3 weeks and still get calls from Canada and US, and just few times use data for GPS navigation.is that something that public mobile can offer? And if so, how can I purchase this package?thank you!
Hello there , I need to login to my account but I’m unable to do as I forgot my user name even when I try with phone number it says this num is not registered can anyone help please ?
I had a iphone 7 and everything worked fine. I upgraded to a iPhone XR and I can call and send texts, but I cannot receive phone calls (straight to vm), and none of my texts go through.- I am paid up, checked service.- I have restarted phone several...
I ordered a PublicMobile PreOwned phone earlier this week, and it arrived very quickly, just 2 days later. But there was no PublicMobile sim card in the phone nor in the box. Will the sim card be shipped to me separately?
Don't know why 21 International Minutes AND 127 Canada wide minutes are used once the 100 minutes has been used. We never call out of Canada and I have checked the last 90 days to confirm. And wouldn't you think that only one Add-On would be chosen t...
Hi, I lost my data usage for over 1 month. It keeps telling me to check my phone setting. I checked it out but found nothing suspicious. Mobile data was turned on. I put my sim card on another phone also with mobile data turned on, it still did ...
