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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 64 replies
  • 16 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 171 replies
  • 18 Bravos

Resolved! Could not activate Cellular Network IPhone 4

Hey.I am unable to activate data on my iphone 4 running IOS 7.1.2.  I have done a factory reset. Researching the topic, i have been pointed to this page (

insaneHoshi by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Re: NEW: Talk and Text Promo Plan

i need to know how much per month province wide  + no text? 27$orprovince wide +global text? 37$ i need to use 1 month to check your servicebecause i am with chatr since 2015..signal in basement is very very low. thank you

liban961 by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Resolved! Temporarly Suspend Service

Good day... I understand that you can suspend the service to a phone if it is lost or stolen, but what if you would like it just suspended or deactivated for other reasons? I also see there is a 90 day limit before your account is deactivated. Are yo...

meierjn by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Discrepancy in Data Usage Measurement

Yesterday, I received a text from PM that I had used 75% of my data and was a bit surprised since my phone's data measurement (DataWitness PM) was only showing 55% used up. Now, I've had issues with this app in the past after my phone restarts it sto...

youbme by Deputy Mayor / Adjoint au Maire
  • 9 replies
  • 0 Bravos

Resolved! Credit card payment is more than the amount shows on my account

I am on auto pay. I got charged $125.43 ( $111 before tax, I'm in ON) on May 22. but in my account shows the payment is $105 before tax, $118.65 after tax. I think one of the 6 dollars reward didn't apply, it happened on my last auto payment too. I a...

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Kevin8113 by Good Citizen / Bon Citoyen
  • 10 replies
  • 1 Bravos

Resolved! Is my Plan Elligible for Rewards ? how to know

Hi community, below is my plan 120$/3months.I have a 1$ reward. But I read somewhere that your plan must bereward-elligible in order for this to be usable ?How can I find that outShould I pay 119$ + tx because I have 1$ reward ?thanks in advance My P...

yanpain by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

How long are we supposed to be kept logged in?

I have noticed that I have to relogin to the community, on a daily basis or sometimes after closing my browser,  ( I check the keep me logged in button).   Was wondering if anyone else has this issue?  running windows 10 and chrome.  Anyone know  How...

mimmo by Retired Oracle / Oracle Retraité
  • 8 replies
  • 0 Bravos

Resolved! is moderator_team working?

Hi, Last week it was mentioned that the moderator_team tag was not working properly.  Just wondering if that issue has been fixed and if we shoudl start using it? @Shazia_K can you please update the community?

mimmo by Retired Oracle / Oracle Retraité
  • 3 replies
  • 2 Bravos

Resolved! Made payment but account is still suspended

Hi made a payment and apears on Public mobile portal but when trying to make phone call keeps telling me that my phone is not active. Can you active my phone Please ?

Silenseking by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Missing US talk and text

I bought 1 gb data and us talk and text today. The talk and text is not showing in my add one 2 calls used all my long distance today. Please help.

Resolved! Data not working on iPhone 7 plus

Hi,I posted recently I'm on the legacy date plan from November 2016. Data keeps crashing. Took the phone to apple and had them trouble shoot for hardware. All good. Apple said that the data signal keeps cutting out. Is PM doing anything about this? T...

pderick by Good Citizen / Bon Citoyen
  • 17 replies
  • 0 Bravos

Notification of maxing data out

Hi,I am currently on the plan with the 6 GB option, but then I am receiving a notification that I have exhausted my mobile data usage when I have only used less than 250 mb. I am confused as to why I am receiving the notice, and if there is a way to ...

carmenleung by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

How is PM reception/service in North Markahm and Aurora area?

Hi, I am wondering if people can share their experience with PM reception/service in Markahm and aurora area? I know some of you would recommend looking at the tower map but I just want to know from peoples' real life experience.  The reason that I a...

Mana by Mayor / Maire
  • 9 replies
  • 0 Bravos

Account Deactivated - Still deactivated 12 days after paying

Hello, I purchased a 30 day data plan for a SIM I was testing out. It expired, so I came back to renew for 90 days. I saw that my account was deactivated and needed to be "topped up". No problem. I paid 85$ -- transaction error, 0$ on my account, no ...

Can a carrier lock a factory unlocked iphone?

Hi all, I just received my Public Mobile SIM card and trying to activate it in my factory unlocked iphone 6. I keep getting the attached message in iTunes.I bought this iPhone 6 (model A1549) at Apple almost 3 years ago and paid FULL price (~$800). S...

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dbrcreative by Good Citizen / Bon Citoyen
  • 25 replies
  • 1 Bravos

Re: How do I register/update my credit card in Self Serve?

Hello, I am trying to register a credit card on my account, however I have been locked out because I have forgotten my password. Can you please help me attain access to my account and in addition, add a credit card to my account please? Thanks so muc...

tsedale by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

no porting confirmation sms

Hey all I helped a friend port last week and they never recieved a porting sucess text.  Their old telus line became disativated (no rervice) and they can get calls from fido, and PM (assuming telus/koodo, and rogers), didn't try bell/virgin.  I am a...

mimmo by Retired Oracle / Oracle Retraité
  • 1 replies
  • 0 Bravos

Resolved! Re: Problem with Provincial Talk Plan

Hello,  I chane my plan yestertay to the provincial unlimited talk and I'm unable since then to make any call. I tried many number in the province. Can you help me please . The operator says it is not included in my plan. I tried restarting my phone ...

fannycb by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Resolved! Plan on Hold

I will be going away for 1 year and I want to keep my phone number also idealy my same plan on hold. What are my best options for holding during this extended time frame?

paulyt by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

Resolved! Fall 2016 12GB Plan - Data no longer working / not showing usage

I currently have last year's Fall 12GB promotion. Data has stopped working on the phone. I tried to verify the data usage, but that is no longer showing up on my account (under Add-ons). The plan still states:This plan includes: -- 12GB Data- Expired...

typo989 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Account deactivate

Hi. My girlfriend account has been deactivate. She's on autopay and I think she's been have credit card problems. The card is all good now, but she dosent remember the email or account number attached too her phone so she can't log in. Solution?

Legoboy666 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Account disabled, plan changed without my consent

I haven't been able to log into my account for a very long time. My payments are always on time so I can't understand what the issue is. I have changed my phone number once and since then my account has had multiple issues. For instance I called and ...

Sirgool by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Referral Bonus Help

I referred my mom to public mobile this evening and did not receive a text or any notification for the referral bonus, this is the second time this has happened to me, i have done the switch over myself thus ensured that i have correctly enterred my ...

aadilds by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Issues with US packages

I am in the US now and my ten day package expired. I went to renew  my same purchased bundle with unlimited text, talk and 250GB of data, but only see the option to buy each ten day item separately, which I did. Is this correct? I simply wanted to re...

lbradbury22 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Aww ranked up to model citizen

Just notice ranked up to model citizen few hours agoEven though ranking won't make a difference on rewards benefits but its make us feel bit special or happy to see ranking going upThank you guys have learned alot from other ops of pm

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