Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 27100 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 39121 Views
  • 185 replies
  • 29 Bravos

Resolved! phone number change

so i change my phone number on the website and then my service just stop working i cant make phone call or send message what should i do?do anybody experience this before thannks

Chelsea0512 by Great Neighbour / Super Voisin
  • 1732 Views
  • 14 replies
  • 0 Bravos

Resolved! Old $120 for 12GB in 90 day plan.

Hi, I have the Old $120 for 12GB in 90 day plan. but it is only local calling, is it possible to get any add-on and change to canada wide calling? Thanks 

Kevin8113 by Good Citizen / Bon Citoyen
  • 1771 Views
  • 17 replies
  • 0 Bravos

Resolved! Automatic top-up

Is there an automatic top-up option in the event you run out of minutes or data before the end of billing cycle?

Robertx by Great Neighbour / Super Voisin
  • 1184 Views
  • 8 replies
  • 0 Bravos

Resolved! **THIS is why I left PM to begin with... NOW, I'm back... yay me...

PRETTY DISSAPOINTED, LOOKING FOR AN ADMIN.MOD Wellll, I decided to give you guys another shot.  After being with PM for ages, I grew tired of the glitches here and there.... Now, I signed up again. Also, WITH a referral code and all. I even got that ...

GSATV by Good Citizen / Bon Citoyen
  • 1254 Views
  • 9 replies
  • 0 Bravos

credit card roaming charges

I got charges in my credit card account because of PMs confusing roaming menu. Will I get refunded? I had 3 months automatic, it was 135 and now because of the US roaming it's only 115. Aside from that they charge me 141.75 (Oct) directly on credit c...

gm3 by Great Neighbour / Super Voisin
  • 1074 Views
  • 9 replies
  • 0 Bravos

Resolved! Paying by Phone/611

Hello, Today I went to top up my account for my upcoming bill and when asked for a payment voucher or credit card, I went with credit card and to my dismay and some irritation the automated voice said that I could only pay by credit card if I registe...

Obice by Model Citizen / Citoyen Modèle
  • 1210 Views
  • 4 replies
  • 0 Bravos

Porting

I set up a new PM account, PM texted me and told me to check that I provided the right account number from my old provider. I cannot find a place to check that information on the site. My phone is getting data, making calls and some texts but cannot ...

PeleGod by Great Neighbour / Super Voisin
  • 583 Views
  • 1 replies
  • 0 Bravos

Referral friend

I want to know how to set up my friend referral which was done some time ago. . The lady in the store helped here but she doesn't the codes and I signed Saturday but I know my code but I don't know what to do it so my friend referral will set up. We ...

Deborah15 by Great Neighbour / Super Voisin
  • 1204 Views
  • 7 replies
  • 0 Bravos

Dtek 50

Has anyone been successful using blackberry dtek 50 with PM looking to change may parents over just want to make sure there hardware will not have any issue (radio frequency look like they area compatible) 

JW2 by Good Citizen / Bon Citoyen
  • 1410 Views
  • 13 replies
  • 0 Bravos

Locked out

I am locked out of self serve and cannot have my password resent therefore cannot access the self serve information from my account. It says I need to contact public mobile but I can't seem to contact anyone. 

MistyRipley by Great Neighbour / Super Voisin
  • 802 Views
  • 6 replies
  • 0 Bravos

Changes at Public Mobile Since I have been a customer.

Like many here, I have been a customer for almost 3 years since I started with the famous 2016 Fall Promo. I thought I would try to list some of the changes (both positive and negative) since being a customer. - US roaming options - implemenation of ...

smp99 by Deputy Mayor / Adjoint au Maire
  • 1091 Views
  • 6 replies
  • 5 Bravos

Umidigi A5 Pro

Is the Umidigi A5 Pro compatible with PM in Ontario?  I know they have a check to see if phones are usable but at the end of the check I think it should say either "yes" or "no" to compatibility and not just the data specs. 

kodalux by Good Citizen / Bon Citoyen
  • 2526 Views
  • 16 replies
  • 0 Bravos

Resolved! Sim card Puk

I've inserted my new SIM card and now the phone is asking for a PUK to unlock it how do I find that?

Jenreimer by Great Neighbour / Super Voisin
  • 1289 Views
  • 7 replies
  • 0 Bravos

Add on 1GB for US & Canada

I took a Data & Add on for 1GB (8.5 GB at 3G speed) for my short trip to US. Unfortunately,my phone never worked in the US during my 6 days visit. Kindly arrange the refund to my account as it never worked and due to this service failure, I had to bu...

valsaphilip by Great Neighbour / Super Voisin
  • 1078 Views
  • 11 replies
  • 0 Bravos

-=-= moderator team -=- port of Koodo number

I am trying to port my Koodo pay as you go to public  using the self serve  portal with no luck.  It keeps telling me that the number is trying to port is unavaliable koodo number - 226-582-======public numbner - 226-582-=======  thanks in advance  [...

HollyG by Great Neighbour / Super Voisin
  • 955 Views
  • 4 replies
  • 0 Bravos

forgot password error

Hi I am getting ForgotPassword/LoginUnsuccessfulUser_LoginDisabled error when trying to reset password.

ben321 by Great Neighbour / Super Voisin
  • 658 Views
  • 3 replies
  • 0 Bravos

Resolved! No voicemail number is stored on the SIM card

When I receive a voicemail, and i click on it on the notification menu, i receive the following message: "No voicemail number is stored on the SIM card"I checked under the setup / call / voicemail menu, and the "Service / my carrier" is faded (not ch...

rGK by Great Neighbour / Super Voisin
  • 7052 Views
  • 6 replies
  • 0 Bravos

Resolved! Problem with transferring my previous phone number

Hi,I have recently activated my New SIm with public mobile. I ask public mobile to have my previous number (that I had with Virgine mobile) and they did it for me. From that day, I can call or text with that number but no one can call me. it says tha...

mahtaaraghi by Great Neighbour / Super Voisin
  • 1372 Views
  • 6 replies
  • 0 Bravos

Resolved! Interruption to billing cycle date

Just wondering if I let my plan lapse for a couple of months (less than 3month max), assuming that I top up to restart on a different day of the month than my original billing day, does my billing cycle change to my new date that I restart, or will t...

Canlan54a by Great Citizen / Super Citoyen
  • 998 Views
  • 6 replies
  • 0 Bravos

Data overages

PM states on the home page that they don't charge for data overages. Is that a fact or an error? Haven't seen much info about it. Would be nice if it is factual.

PAULRANG18 by Deputy Mayor / Adjoint au Maire
  • 1946 Views
  • 10 replies
  • 1 Bravos

New activation

I currently have a Samsung Galaxy S9+ that I purchased outright on a Bell plan.  What do I need to do to activate it with Public?

fdv7221 by Great Neighbour / Super Voisin
  • 1420 Views
  • 9 replies
  • 0 Bravos

Public mobile compatibility with Iphone 11?

So I recently upgraded from an Iphone 7 plus to an Iphone 11 and I've run into a couple issues already. It's my first time upgrading to the shiny, newest model of iphone but I'm starting to regret it : _the LTE + cell reception signal keeps flickerin...

Tumbleleaf by Great Neighbour / Super Voisin
  • 2790 Views
  • 8 replies
  • 0 Bravos
Need Help? Let's chat.