Community

Resolved! hi, i am new, how active you have to be to start to collect community rewards? thanks.

Resolved! Didn't receive 500MB bonus data for autopay

So I got the $30 per month deal a few months ago that is supoose to give me 2 GB data and additional 500MB if i set up autopay. I did set it up and an auto payment has gone through but no bonus.

Resolved! referring reward, I got 611 notification saying I just referred a friend on Monday.

But today is Thursday I havenot seen my $1 yet, I was not allowed to contact MOD about this apparently they only accept request from referred user. But I don't want to bother the person for the $1. so What I do?

Resolved! New Sim Card

Have to get as new sim card as old phone used a micro and new needs a nano. Already ordered but wondering if I can keep my number which everyone has and is on resume. Old sim is also Public Mobile.

Resolved! Breakdown of International rates - per country/per cell provider/per landline

When calling different cell providers(say, in Europe) the destination operators impose their own different rate e.g Vodafone .11/min, Orange .17/min etc.And landline is usually way cheaper. Does PM have such a breakdown with rates per country/per ope...

Resolved! Noob Porting Number Question

I'm porting from Koodo. I setup a PM  account, activated the SIM, got a temp phone number. All is good so far.My question is this, and perhaps kinda silly.... Do I insert the new PM SIM before i do a port? Test that all is good, then port? I'm assumi...

Resolved! Want to change my email address

Looking to change my email address on my account

Resolved! Activation Something went wrong

Hi I tried to activate my sim completed all my information and a message come up saying something went wrong. I didnt receive an email and I believe the sim wasn't activated. When I tried to activate it again it's not accept the 19 digit sim number. ...

Resolved! changed plan

made payment for new plan but nothing happened 

Resolved! I get an error message saying phone number is not valid when I try to register for online account

Just signed up for Public Mobile. My phone is working perfectly but when I tried registering online so I can check balances, manage account it will not accept my phone number, It says its not valid

Resolved! View usage of data

Is there anyway to see the amount of usage of data by a month by month basis? eg. Oct - 600mb      Sep - 530mb      Aug - 210mb Thanks!

Resolved! Add-ons

Is there a way of finding:1. Date of an add on being added to my account 2. Order of which add on, by type, will be used first.  It is a hindsight on me behalf to have not recorded or looked at my transactions, I know.  Access to Transactions is not ...

Resolved! Phone cant receive phone calls !!!

Hi my phone is HUAWEI Mate 30 Pro (it's not on the phone list)I cant receive phone calls at all....my friend called me and it's always busy. BUT I also tried it on IPhone 6 and still couldn't receive phone calls. Please help !

Resolved! Reseting password. No email and just says im locked out.

Been trying to reset my password for self serve.When I input my email it just says - Sorry, you've been locked out. Please contact Public Mobile for help.And I of course never receive an email..... (checked junk) So I guess all I can do is contact cu...

Resolved! New phone number we chose is still being used by last person who owned it for imessage!

New phone number I chose was used by another person before. We can send and get texts from most people. But if we text friends with an iphone/apple, their response is going to the last person's imessage account! We contacted this person and they don'...

Resolved! Credit Expiry Doesn't show.

How can i see the credit card expiry on my account. I can't recall if i updated my account with a my new card that only has a different expiry. Does public mobile notify me that my card is expired. This is a very simple account feature that should be...

Resolved! Sim card unregistered/hijacked

phone and sim card were both bought brand new from wal mart about a year and a half ago.  phone worked in the morning yesterday, took it out of my pocket around 1300 to see "unregistered sim card" in the top left corner of the lock screen. can't call...

Resolved! $15 phone plan

Good afternoon; I recently switched to the $15 phone plan.  I see it includes 100 outgoing minutes per month.  Is that 100 minutes total or are evenings/weekends free?  Just not sure when is the best time for me to make outgoing calls or if it matter...

Resolved! Question: Long distance add-on minutes and regular minutes

I have a plan that allows me to have 100 Canada wide calling minutes. i want to know if i purchase the $15 750 pakistan minutes add-on and if i were to call pakistan using those minutes if it would also use part of my 100 canada wide minutes as well....

Resolved! Autopay date changing

Why does my autopay date get a day earlier every month or two?