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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 68450 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 72144 Views
  • 180 replies
  • 32 Bravos

Sim card

New Sim card accidentally added to suspended account. I bought pm phone . Will old pm sim card work if I put it into my phone if I reactivate it. It said I can make a payment. Can I remove my new sim card and enter it under new account with pm. Help ...

Kerbear7 by • Great Neighbour / Super Voisin
  • 1192 Views
  • 5 replies
  • 0 Bravos

Resolved! Top up

Can't get in my account or top up

Danielleginab by • Great Neighbour / Super Voisin
  • 1182 Views
  • 3 replies
  • 0 Bravos

Resolved! Is Public Mobile shutting down??

I just got a phone call from a Telus operator telling me that PM would stop it’s services on March 16th, and that all clients would have to transfer. I would be given the same rates apparently but would have to switch over to Telus or Koodo.Is this l...

Gotmilk2go by • Great Neighbour / Super Voisin
  • 12608 Views
  • 43 replies
  • 1 Bravos

Resolved! unlimited minutes

looking at a new planUnder province wide plan . What is unlimited province wide-minutes2 ? the 2 is? The first part is easy to understand unlimited province wide

gq by • Good Citizen / Bon Citoyen
  • 2349 Views
  • 11 replies
  • 0 Bravos

Invalid Sim

I purchase a new sim card, and want to activate another phone, which is unlocked, but on line activation, it reverts back to telling me that sim is invalid.

Dexter2 by • Great Neighbour / Super Voisin
  • 1363 Views
  • 5 replies
  • 0 Bravos

VPN

Hi y'all. I'm wondering if any of you would be able to help me here, I'm would like to set up the Anonytun VPN for public mobile. I dont anything about this type of stuff but I've used it on Lucky Mobile.Thanks in advance, any help would be greatly a...

Resolved! Autopay inquiry

I just need to talk to a moderator regarding my rewards! I had made a payment but Im questioning the Autopay rewards. If you can please DM me asap!

Randyle12 by • Good Citizen / Bon Citoyen
  • 2683 Views
  • 10 replies
  • 0 Bravos

Resolved! Email address

Do I need to use the same email address for self serve, and community.

ECHuss by • Great Neighbour / Super Voisin
  • 1576 Views
  • 5 replies
  • 0 Bravos

Can't buy a SIM and setup at home?

Went to Walmart last night and they wouldn't let me just buy a SIM and set it up at home.  Is that normal?Then the guy said we couldn't port number.  Unfortunately, I trusted him ... but I get home and see there shouldn't be an issue.  So, feel I got...

ahcz by • Great Neighbour / Super Voisin
  • 2747 Views
  • 11 replies
  • 1 Bravos

Password reset function doesn't work

My password doesn't seem to work, the password reset function just spits SQL fields at me "ForgotPassword/OldPasswordNotValidContactAdmin" I submit a ticket and no one responds for hours.  The self service system doesn't work when the self service sy...

Evilbred by • Good Citizen / Bon Citoyen
  • 4244 Views
  • 31 replies
  • 0 Bravos

Resolved! I want to transfer my number to Public Mobile

I am a user of Lucky Mobile. Now, I am going to transfer my number to Public Mobile. How can I do that? It looks that I can transfer directly without buying a Public SIM card. But, I cannot find a link to do that. Thanks!

little315 by • Great Neighbour / Super Voisin
  • 2235 Views
  • 6 replies
  • 0 Bravos

Resolved! Unable to renew my plan now

I filled up account with 50 dollars and tried to renew my plan now because I ran out data. But when I confirm the renewal nothing happens. I get taken back to the main page and the money is still there. Anyone know why? I've done it many times before...

J0HN by • Good Citizen / Bon Citoyen
  • 2705 Views
  • 10 replies
  • 0 Bravos

Resolved! Rewards after suspension

 I just reactivated my account after having it suspended via lost/stolen so when I suspended it no rewards were applied unlike being suspended for non-payment where as your rewards are applied to the account then you're suspended. So once I have reac...

treefrog by • Town Hero / Héro de la Ville
  • 3600 Views
  • 18 replies
  • 2 Bravos

No Service/ Problem creating self service account

Hello, I've just tried to register my new SIM and a few roadblocks have popped up: 1: Inserted into my phone, the status says No Service, won't complete calls.  2: After signing up, there was a message that said:- Sorry, there has been a problem crea...

sherrimilb by • Good Citizen / Bon Citoyen
  • 2727 Views
  • 16 replies
  • 0 Bravos

Resolved! Store says they don't cover Public Mobile warranty

Followed this guide: https://publicmobile.ca/en/qc/get-help/articles/phone-warranty-returns-repairs For in-warranty repair, it refers to Telus locations (https://www.telus.com/checkwarranty) Called two stores and they said they don't have any dealing...

Nevina by • Great Neighbour / Super Voisin
  • 3088 Views
  • 12 replies
  • 1 Bravos

Resolved! CALL AUTO DISCONNECT PLZ HELP!

I tried calling Canada Revenue Agency many times and I keep disconnecting after 2 hours 30 minutes, how do I fix this?

ShermanJ by • Good Citizen / Bon Citoyen
  • 3991 Views
  • 13 replies
  • 2 Bravos

Resolved! Waiting for a month of free service

I submitted my email address online on Jan 23 in response to the 2021NewYear offer, but I didn't get any promotion code from Public Mobile. I activated a plan at 15/month on Jan 24 with the same email address at London Drugs. I've already got the rew...

Daisykt by • Great Neighbour / Super Voisin
  • 1376 Views
  • 5 replies
  • 0 Bravos
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