Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have a plan with province-wide minutes, but it won't let me complete calls to within my own city because i apparently don't have a long distance add-on. Not only do I have long-distance minutes, the call is local. And to add icing to the cake, the...
Iphone does not appear on the list of compatible phones. Do you know why? thank you
I can't pay my bills please need help asap please contact me xxxxxxxxxxxxxxxxxxxxx have 2 numbers xxxxxxxxxxxxxxxxx or xxxxxxxxxxxxxx thanks edited by computergeek541: e-mail address and phone numbers removed
There is a number that comes up on my usage history that I do not recognize. It is 306-580-4001. The number shows 12+ times in my history for the first 14 days in May. It usually shows it emanates from "All', although sometimes it shows Alberta. Of c...
Hello,my sim card is unable to connect starting yesterday. I thought it was dirt in the phone, but I've popped it out and its fine. I tried to login to check account status here, but I cannot get in as the error is "Account login has been disabled"An...
Please reset my account cant pay for the service. Its really urgent. Please help me.
I have the above message while trying to activate my sim with the intention of transferring my old number. I need help at this point. Thanks!
I don't understand why my data suddenly stopped today May 14, 2021 after I used only 3GM although my plan have 5GM. My plan covers between first of every month to the end of the month usually 30 days ( eg. June 1 - 30)I need immediate explanation. If...
Hi, I tried to transfer an existing phone with an existing number under a different provider. I entered the account number when prompted incorrectly, and I don't know how to correct the incorrect account number. I have the right account number on h...
My phone is disconnected and i need to pay the bill i need to talk to someone please contact me at XXXXXXXXXX [Edited by srlawren to remove phone number, as per community standards.]
I'm in the hamilton area of Ontario, I am experiencing a large amount of dropped calls , how do I fix this issue?
Long story short, bought a sim card online as pre-activated . Now the sim was lost and someone took it. To make it worse, he register a self serve account already with an unknown e-mail. I have all the documents to prove it's mine. How can I get it...
If I port in a new number after activation, will I lose any of my data or add-ons?
I've had a 1GB (500MB+500MB) plan for almost a year now. All has worked fine so far, but now with this last monthly plan payment, there is no more internet connection. Phone calls and text messages come in/out normally, and I can browse the interne...
I bought a top up 25 dollar voucher butnits not worming
I am trying to activate a SIM card and have received error code 821 from both Firefox ,Chrome and Chrome Incognito mode. What can I do to move forward?
Try to make a payment with new credit card but says "Your account has already enough balance." Payment won't process and account remains suspended due to expired credit card on Autopay.
I would like to port my pm number to my new koodo account but lost my SIM card
I am in Canada and am trying to call a number in Turkey. I added 300 international minutes within the last hour, but I keep getting the “We’re sorry, talk is not included in your plan” message. When I call local numbers, I do not get the message. Wha...
Nothing is changed, the APN is perfect, I've been home, there was a fire and I had to step out when I noticed I do not have Internet connection, I've restarted my phone, I can make calls, but I cannot access the Internet. Kindly explain what's going ...
Hi there. Im outside of Canada, and want to change my plan before I come back in. I can not see the plans and pricing from where I am. Is this because I'm outside Canada?
