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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11123 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22052 Views
  • 181 replies
  • 24 Bravos

Resolved! Cannot place outgoing local call

When I attempt to place a voice call, I receive a recording stating I do not have a voice plan. I do have a voice plan and having been placing voice calls since I signed up with this plan a week ago.

Mario38 by Great Neighbour / Super Voisin
  • 617 Views
  • 2 replies
  • 0 Bravos

Can't receive phone call and txt as well.

Yesterday I swiched service provider from freedom to public mobile. But since I changed it I can't receive incoming call and TXT message. What is the reason?And how can I solve this problem? Already passed almost 26 hours.

idqis by Great Neighbour / Super Voisin
  • 334 Views
  • 1 replies
  • 0 Bravos

Resolved! Need a quick course on texting

I have agreed to set up and deliver an iPhone 4s to someone who self-describes as a Luddite.  The person is a senior, is trying to run a small business and is experiencing domestic issues.  The person only wants talk + text for now.  The phone has be...

Cath by Great Citizen / Super Citoyen
  • 1030 Views
  • 4 replies
  • 1 Bravos

Double charge on activation & automatic withdrawal without signing up

Hey guys, I'm new here. I signed up for Public Mobile a month ago and I noticed that I was charged twice on activation and despite indicating that I did not want automatic withdrawal monthly on my visa debit, today PM has charged me automatically fro...

arkstan by Great Neighbour / Super Voisin
  • 956 Views
  • 10 replies
  • 0 Bravos

p[lan update

hello I have renewed a plan the other day the money has been transacted but the plan has not updated its self  I have no phone or text  and internet  please advise me on how to fix this issue.  I run a busniess and need a reply as soon as you can 

Pamela_123 by Great Neighbour / Super Voisin
  • 511 Views
  • 4 replies
  • 0 Bravos

No voice nor data connection after long trip

Hi,after coming back from a 30days+ trip my phone cannot get any connection to PublicMobile anymore. Already tried different phone with same SIM, getting connection to 3G but no actual Data, and voice service unavailable. Didnt stop paying nor change...

quarky9 by Good Citizen / Bon Citoyen
  • 951 Views
  • 13 replies
  • 0 Bravos

Resolved! Unable to port number to Public?

Hi there, I am currently a Freedom Mobile customer who has had my number with numerous providers in the past (Koodo, etc). However, upon attempting to port I'm given errors and have had a rep in store escalate this through their own retail support ov...

Dondieu by Great Neighbour / Super Voisin
  • 605 Views
  • 2 replies
  • 0 Bravos

account #

i need my account # but it keeps saying my password is wrong

Resolved! legacy conversion using online self-serve help...

Hello everyone,I wish to convert Public Mobile legacy plan to new one. I've read this post for doing it using *611 call (https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Legacy-conversion-too-easy/m-p/145065#M15397).The problem is I forgo...

ndnk78 by Good Citizen / Bon Citoyen
  • 797 Views
  • 7 replies
  • 0 Bravos

Resolved! PUK Code

I've locked myself out of my phone accidently. How do i access my PUK code? I've been waiting on phone calls...

jaymecoops by Great Neighbour / Super Voisin
  • 747 Views
  • 5 replies
  • 0 Bravos

How long does it take to receive a reply from Moderator?

Hi, I have signed up for 2 new lines last Sunday 28th. There were couple bumps for creating the accounts at the booth, so I sent a private message to Moderator in the late evening. However, there was no any reply from them until the next day Monday 2...

ejkim by Good Citizen / Bon Citoyen
  • 962 Views
  • 6 replies
  • 0 Bravos

Resolved! cannot receive calls, cannot text or receive text other than iphone

I joined public mobile last week, can make phones calls, but can't receive phone calls. Also, I can only send and recieve texts from people using iphones?How do I fix this. I even added long distance addon (which I don't think I need given the plan),...

gordana by Good Citizen / Bon Citoyen
  • 1367 Views
  • 14 replies
  • 0 Bravos

Question about US roaming add-on

Hello everyone!Quick question: I'm heading to Chicago in November and would need to purchase the US roaming add-on. For $20 for talk, text, and data is not a bad deal for 10 days but I am more concerned about only getting a small amount of data. The ...

shadowbanker by Great Citizen / Super Citoyen
  • 731 Views
  • 5 replies
  • 0 Bravos

Wait time for transferring a phone number

Hi! I am new to public mobile. I applied to have my old cell number transferred and the message said it could take up to two hours. That was last night... now it is morning and nothing has happened. Right now I have no phone service.

mags7 by Great Neighbour / Super Voisin
  • 782 Views
  • 5 replies
  • 0 Bravos

Need mod to look into my account

I received a text for my monthly renewal. I got the plan on 2018-09-30. I go into my account today and it says something is wrong and my account is suspended yet my phone works. I have a preauthorized credit card. I wish to also change plans but I am...

Hmm by Great Citizen / Super Citoyen
  • 712 Views
  • 4 replies
  • 0 Bravos

Data not working on ZenPhone 4 (ZE554KL)

Became a PM customer on October 10th and self ported from Freedom.  Pay period renewed on October 22nd and have been having data connection issues since.  Dynamic autopay is enabled. Followed the instructions (both versions of APN setttings) on the f...

jab by Great Neighbour / Super Voisin
  • 944 Views
  • 11 replies
  • 0 Bravos

my data stop working why?

i been a PM customer for over a year , im in the $120 for 3 months , 12 gb ,unlimited text and unlimited provincial talk and my data stop working when i was at 6gb it also does not show in my data and add ons, does anyone knows why, i send a PM to a ...

jbeales by Good Citizen / Bon Citoyen
  • 854 Views
  • 11 replies
  • 0 Bravos

42 dollars from multiple topups sitting in account and zero service

I'm getting absolutely fed up with PU. This is an ongoing issue and I've already messaged the moderator team and they have not replied. Why the heck is it taking so long to get a response and resolve this issue. YOU HAVE MY MONEY! USE IT TO REACTIVAT...

Rphinn by Great Neighbour / Super Voisin
  • 1079 Views
  • 10 replies
  • 1 Bravos

How much was I charged?

Hello, so today I had been charged for my plan for the payment, I am not sure where to check for the amount that was charged, I look at the transaction history sheet and I’m confused where to look for the amount I have gotten charged because there ar...

_parth23 by Great Citizen / Super Citoyen
  • 588 Views
  • 4 replies
  • 0 Bravos

Unable to Process Transaction

This morning I left my house and then realized I had no cell service at all. I assumed the autopay would work as it has in the past but something seems to have changed. Once I got to work I tried to set up the same credit card and would get the messa...

jamill by Great Neighbour / Super Voisin
  • 1203 Views
  • 7 replies
  • 0 Bravos

Current moderator wait times based on real interactions.

Not sure how long this post will stay visable but its worth a shot. Please post your moderator message date and  they they replied.    Please not fill this thread with mod bashing or PM bashing etc..as this is not the intent.  just facts on sent date...

mimmo by Retired Oracle / Oracle Retraité
  • 1376 Views
  • 10 replies
  • 6 Bravos

Resolved! Where to buy payment vouchers?

Where can I buy payment vouchers and what denominations do they come in? Thanks. I’m in Richmond hill, Ontario if that matters.

F_F by Good Citizen / Bon Citoyen
  • 2225 Views
  • 5 replies
  • 1 Bravos
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