Community

Resolved! Referral & sign up timing

Hi, I want to refer a family member this month using the referal code. However, her current plan with another service provider ends only on 26th Dec. She would like to retain her current phone number even after changing to PM. So please advise on wha...

Resolved! Can anyone please let me know how going into my self serve account

Resolved! Free data

I got a text saying go to self serve to claim a free gigabyte of data but I can’t find how to claim it? Does anyone know how? 

Resolved! Did not receive the last year’s bonus of 1G

Hi everyone. I was adding this year’s holiday gift of 1G of data and noticed that on my overview I don’t have 1G add on as part of last year’s gift to all customers. My husband’s plan has it added. Not sure what happened? Please shed some light to th...

Resolved! Dailyhive and Public Mobile Giveaway???

So I came across this giveaway on Google News. Is this an official giveaway for a $500 Amazon giftcard? I don't really understand why Public Mobile is mentioned there. Any information on this would be appreciated. Thanks,Ed

Resolved! Payment

I had an account set up on auto payment. The payment  did not come out. I have been ever since trying to get my phone activated agian. I can not sign in, it says that my email is incorrect. Please someone help me. I have also call *611 and it is sayi...

Resolved! Paying with autopay.

I have a virtual visa card from my bank and for 3 straight months my bank has not allowed payment to go through even though I have funds to cover. They told me it was a bank error that has been responsible but I have to say 3 cheers for PM to still g...

Resolved! Holiday Rewards Amazon Gift Card

To be eligible for the Amazon gift cards do we have to do anything besides make a post? Does posting in Community mean creating a new post via asking a question or does answering a question, or just commenting qualify as well?Also, will our names jus...

Resolved! Payment

My account is suspended because my plan is expired, it says I owe $0.00 and when I try to pay it to reactivate my plan nothing happens

Resolved! The charge is for past date or future date?

On Nov 23, I receieved text message: payment is due on Nov 26.On Nov 26, I was changed for 30 days (credit card, auto pay).I just want to confirm, the money I paid is for past date (Oct 26 to Nov 26)or future date (Nov 26 to Dec 26)?Thanks.

Resolved! Bonus data when using pre- authorize payment

Is the bonus 500mb accumulative each month when signing up for pre-authorized payment?

Resolved! SIM card not working

I am having an issue with a public mobile sim card and plan purchased a few days ago . I purchased it from Fast Cell in Vancouver . the employee was helpful set up the sim card for me and it worked initially for from dec 1st when activated to the nig...

Resolved! Not receive referral or auto-pay reward anymore

I just checked my account and I'm no longer receiving the referral reward or the auto-pay reward, but I am still receiving the loyalty reward (It's showing all 3 rewards in the Reward section, but it's not being applied during the transaction). Also,...

Resolved! No network

Hello...I have been a PM customer for a  and have had no problems till now...  I have no this afternoon. Was working fine this. My account is active..is the network down? 

Resolved! Keep getting logged out!

Anyone else having issues on the forum today?  For some reason I'm not able to post some of the responses (dire error warnings), and then next second I'm logged out again.  This is my 6th login session within the last 45 mins, each time I try to swit...

Resolved! international addon

Im going to mexico in march and will the international call addon be good to call from mexico to canada?

Resolved! N/A Email and forgot password?

[FIXED]I forgot my password after not logging in for a long time and then I go to make a new password and i get this message."We have sent you an email that will outline how you can change your login and password.Return to Login"However I do not get ...