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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! sim card

hi! just activated sim card but it won't work?

Resolved! 30 Day Plan is really a 27 Day Plan

I'm getting the wool pulled over my eyes by your "30-day Plan". I specifically waited in March 2019, to register my payment on March 19, to pay my monthly plan only to find out the truth, once again that PM pulls out money out of my account earlier t...

Resolved! Temporarily disable Autopay

Currently, on Autopay and getting $2 rewards and plan renewal date is 19th Sep. Can I remove the Autopay to not renew the plan and enable it back on 1st Oct to restart the plan and Autopay rewards?

Resolved! Add-on did not work

Bought $15.oo /1GB data and Transaction History says Topup and Credit(Payment) is $15.00.However nothing is mentioned at My data and Add-ons on My account Over View page.After payment is made a phone is rebooted but still unable to connect to interne...

Resolved! Leaving country

Hi, I'm going to leave Canada in about 25 days. How can I stop using the service? Thanks!

Resolved! PIN

I delete the Pin that Public Mobile sent in and need a new pin.

Data Set Up Not Working

Hi everyone, I just joined Public Mobile and am having issues with the data-set up. My plan includes 2GB. I set up the APN info as specified by the bot, and it shows I'm on the Public Mobile network now. Data is working to send WhatsApp messages but ...

Resolved! e-mail address and password UNKNOWN. Can't access

I am bogged down trying to get registered in self serve. First question asked is e-mail address and password. Do not know either because the tech who signed me up did not write them down for me. How do I change them both so I can get 3 big issues ...

No service

Bonjour, suis-je la seule qui semble être déconnectée du réseau? Depuis ce matin « No Signal » est indiqué, je suis à la maison, où je n’ai jamais eu de problème depuis plusieurs années avec Public Mobile... Serait-ce une panne de réseau?Hi, since th...

Resolved! Voicemail

Is there a way to totally kill voicemail as in no voicemail at all? No message. Keeps ringing forever.

250MB missing in $15 plan

I have $15 plan which is suppose to have 250MB data when signed up for Auto-pay.I see $2 reward for auto-pay but not seeing 250MB in my account. Pls advise.

Question regarding cell towers

I have downloaded the network cell info app and notice that my phone does not seem to use the Telus tower that is closest to me. Its actually on the next property to me. The phone seems to lock on to a cell tower across the harbor instead of the clos...

Resolved! Forgot password,

But the system keeps saying my secret answer it ask you to make when you first sign up is wrong but ive never changed it so i need to speak with a moderator

Resolved! Account set up

I need help finishing set up. The pin I had entered was wrong to port my old Bell number. I received a call and the lady on the phone told me I either needed my old account number or my IMEI from the phone I had the account with. I found the IMEI but...

Talk not working

How did my service work fine yesterday and today it says I don’t have talk on my plan when I have unlimited talk and text across Canada??

Xxxxx

Please i needcregestre new credit cart for payment Edit by mimmo removed personal info

Resolved! Port request not opening ticket

Hi! I am seeking your help or advice. Problem: New account with Public Mobile with new Public Mobile # ; old Koodo account (not a prepaid plan!), I cannot port my Koodo # over to Public Mobile. Tired to do this within Public Mobile self-serve...

Is Xiaomi Redmi Note 9S compatible with the network?

See title please! Phone bought in Japan. Is 4+64GB model.

Resolved! I was overcharged.

Hello, My plan was $40 every 30 days and suspended it in the end of June since I am out of Canada for a few months.I have changed my plan to $15 one to activate my phone number on September 15th before it gets deactivated and paid $10 and $5 separate...

Account number and log in problem

Resolved! Account number and log in problem

Hi everyone I’m so sorry to bother you guys. But I have tried public mobile for one whole year but I never know my account number is. I tried to log in my self serve so many times and lots of helper from community set a new name and password for me b...

Resolved! Network related issue

Hi there I'm facing network problem at my new location and trying to connect with public mobile but couldn't find any customer care number. So if you can solve this issue that would be great because I prefer public mobile to continue services with....

Account disabled and cannot reactivate phone/plan

Resolved! Re: account disabled

Hi All my account is diabled my Sim card:xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxmy phone number that was assigned prior to account disabled was : xxxxxxxxxxxxxxxx Due to Covid i managed the auto pay did not kickin and I was not working for mont...

Resolved! Sim not received

I have not received the sim. Looking to get the status. ORDER 218948

Resolved! Just joined and half data gone without actual usage (Happened on 2 different accounts)

Hello, I have just joined Publicmobile with 1 gb plan and somehow 500mb is already used. All I've done was sending and receiving TEST text and picture messages. I've activated a 2nd, similar account and same thing happened. Any thoughts please ?

Resolved! Unable to Change Plan

i cancelled my plan and changed it to the $25 500MB+500MB plan at the renewal date, which was set for September 12, 2020. However, after the renewal date, my plan did not change. Instead the plan simply expired. When i attempt to change plan, it says...

Resolved! 500MB Bonus Data Disappeared

Hi, so I have auto-pay set up and received 500MB bonus data. On my plan, it does show that I have 500MB + 500MB(bonus) data. However, yesterday after I have used 500MB data I suddenly cannot access data anymore. When I tried to refer to my account an...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! sim card

Resolved! 30 Day Plan is really a 27 Day Plan

Resolved! Temporarily disable Autopay

Resolved! Add-on did not work

Resolved! Leaving country

Resolved! PIN

Data Set Up Not Working

Resolved! e-mail address and password UNKNOWN. Can't access

No service

No service

Resolved! Voicemail

250MB missing in $15 plan

Question regarding cell towers

Resolved! Forgot password,

Resolved! Account set up

Talk not working

Talk not working

Xxxxx

Resolved! Port request not opening ticket

Is Xiaomi Redmi Note 9S compatible with the network?

Resolved! I was overcharged.

Account number and log in problem

Resolved! Account number and log in problem

Resolved! Network related issue

Account disabled and cannot reactivate phone/plan

Resolved! Re: account disabled

Resolved! Sim not received

Resolved! Just joined and half data gone without actual usage (Happened on 2 different accounts)

Resolved! Unable to Change Plan

Resolved! 500MB Bonus Data Disappeared

Cancel public mobile as I have joined telus

Charged twice in one month

New credit card, but can't find a way to resume se...

Port my number out from PM but services on hold

Public Private IP confusion