Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello Community,Can someone tell me where or which shops can I go to get a new plan of Public Mobile ( I am in Surrey, BC), all I just wanted is to keep my phone numbers from FIDO but I want to use the plans of Public Mobile, because I want to downgr...
is model bbd100-2 compatible?
I'm new to public mobile. Got my Sim card last Thursday and my account was set up by the rep. They charged my credit card 2 times for payment. would like this resolved ASAP thank you
I activated for the second month free promo before April 16, 2021, now I am receiving messages from 611 that my plan didn’t renew. How can I fix this? Thank you!
Hello, I placed an order for the SIM card on 9 May and received a confirmation email. On the website, it said that I would receive the SIM card in 3-5 business day, however, it has been more than 5 business days now. Is there any way I can get an up...
how do i change my sim card
I was on my family's mobile plan on T-Mobile, which I can obviously no longer use while I live in Canada. I got a Public Mobile SIM card, and with it, a new number.However, as I was trying to cancel my number on T-Mobile, they mentioned I could trans...
Hello, I logged in one day and my $0 Holiday Giveaway: 2GB add-on had disappeared. My family members were not affected and they had the same plans and add on, so I was confused on why I lost it. I was wondering if anyone could help me with this? Than...
If I buy an addon plan payment, is it added to the monthly payment?
Edit by Dunkman: removed personal information
I'm thinking of buying my friend's old phone, and it uses the same SIM card size (nano). I've never used a pre-owned device before, but just wondering if it's as simple as taking my SIM card out of my current phone, popping it in the "new" one, and t...
On May 12,I was tried to transfer my existing cell no from Telus to Public, however, it didn't work after I tried 3 times transactions. I'm exhausted and gave up. I finally transferred no to Chatr instead of your company. But, I found your company h...
I was able to receive short code message from bank in hong kong for a year or so. It didn't work initially (around Sep 2020) but it worked suddenly sometime in 2020. I don't remember when. But it stops working since April 24, 2021. Anyone aware of an...
I need more time tiling can pay for my monthly payment for the month of may forward as I'm just short on money at the moment
I hate self server, I was upgrading my plan and it kept saying there was errors, so I did it over and over until no errors, hen I looked at VISA,and it was180 bucks I paid public mobile.
My data usage shows almost no use, but I'm still out. How is that possible? My usage shows only around 125MB usage when my plan includes 1GB.
How does AutoPay Reward work ? I bought 40$ monthly plan, Considering 2$ reward every month as told, After 6 months loyal customer will i get 12$ reward or 28$ bill on my Account ? confused/?
I have an old plan with only 50 outgoing text. Please add an add-on so I can purchase and get more text when I use it up.
hello , I've been trying to make payment for monthly plan since yesterday but it says " unable to process" and there's nothing wrong with my card. I can't even add my card for an autopay. What could be an issue?
Haha, I am not close to this point yet.. but I am curious. What if there are more reward money than the plan cost for that month? Let say my plan is $15 but my rewards (refer friendd+community+loyal) is more , let say $20. Does the $5 roll over to t...
Hi there, Helping a friend who is with PM (I am too, but not experiencing any issues). About 3 weeks ago, her phone started displaying the above subject message. We have restarted the phone numerous times, and maybe 1 out of 10 times the SIM card co...
Hello, So I was trying to find out if a phone was usable on the network but the link isn't working. Having said that, I recently inherited a Huawei KII-L05 from a friend. Is it usable on this network? If not, why not? Thanks in advance. rythmik1
