Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I joined Public Mobile exactly 1 week ago, and I have been getting horrible data and phone service. At 7 am this morning, my phone showed "no service". I was not able to make or receive calls, text or use my data. That has happened numerous times thr...
So based on my data useage I somehow used half my data in one day and now I am out? Due to renew cycle mid month. I received the notifications late last night while I was sleeping that I had used 95 percent of my data. Not sure what happened. Has thi...
Looking for some suggestions on where to get smartphones on the cheap. My only requirement is that it be waterproof and work on PM.
Hi,I am a new customer and I need to port in my number from old carrier. Could someone tell me the steps of how to transfer number. 1) Submit request to port in number2) Create account3) Choose Planetc Thanks.
Hi there, yesterday, i bought my new sim card and registered my account.And i wrote down my friend's refer code and gave that to staff. After minutes, i got message from public mobile, and it said 'auto pay$2, friend $0, etc'. So i asked her 'how co...
Does the unlimited texting apply not just internationally but also within Canada?
I got a higher than normal charge in early January for my 120 90 day plan. I looked at the transaction details in self serve and my auto-pay and referral rewards aren't there and my loyalty reward increased by the expected amount but somehow came aft...
I am a new user. I have a plan with 5GB of data. So far, when out shopping, work, etc...My phone won't use cellular data to connect to websites. Only works through wifi. Please help! I have checked my phone settings, and all settings are correct...
This happened a month ago. I was hoping it's a temporary bug in the profile page, but it's still like this. I don't see anything in my plan section: If I click plan details, I get an "Oh no! It looks like something went wrong, but don’t panic." page ...
Hi, I signed up for the $15 plan with the 250 MB of data earlier this month. I literally only use the data to visit a survey site once a day, on which I spend about 2 minutes, and sent and received a few photo texts over the course of the month (MMS...
Is there a way to see the OWN messages?I might post something today then check in few days for the answers, so how do I find my message?I never worked with a Khoros board (I was thinking I've seen all the major forum boards)
They keep on popping up that I've something and something, but I don't know what they are :]Can somebody please explain ...
Hey guys, I just signed up for PM and I read something on reddit about how there are techniques to optimize our 3G speeds. One that was mentioned is that if you turn off LTE on your phone and switch it to 3G, it will actually improve speeds. Does thi...
Outgoing calls are working but not incoming calls or text messages...How long does the porting process take to resolve this?
Any ideas? Original issue is that I need to replace the credit card I am using but once I input the details (which I have triple-checked), Public Mobile cannot verify the card.
Why is it every month my payment due date changes? One month it's due on the 10th, the following month will be the 9th and the month after will be the 8th.
In the good old days if you had a phone you were god to go.Today there are thousands of optionsI would like a fast an unlocked double SIM + SDcard not expensive phone that works in Canada, but my head is spinning due to the options avaiableAny ideas?...
Just open my account at Walmart this afternoon. Forgot to apply ======= code, can someone add it on my line now?
Hello, I've activated my SIM card on Feb 3rd, 5:50PM central. I'm aware the offer ends today but as I was activating my account I seen no indication I was benefiting from this offer. I just want to make sure I got in on it on time or if I missed anyt...
I have the $25/month plan, which is suppose to include Canada wide calling. But when I called Calgary, the call wouldn't go through.
Hey guys, any one else getting a blank white screen when trying to access 'my account' ? everything else seems to work ok. I even got my girlfriend to try on her account in the next city and the same thing.
My account with bell had myself and my wifes phone. I have completed activation with two seperate accounts here, and successfully ported the numbers over. When I send a text between the phones everything works fine, it's when I try to call from eithe...
Does unlimited Canada wide calling include long distance or do I need to purchase the long distance add-on?
Just a suggestion, if you are planning to activate the SIM CARD online, after you buy it from a vendor, just ASK the vendor NOT to activate it in the booth/store. They will not be happy but life is tough
What is the local calling area for Hemmingford Quebec?
I've been trying for 20 minutes to make a payment for my service, but when I click on submit, nothing happens. I need to reactivate my phone right away.Please help.Thank you, Dave
Hello the Public Mobile Community Team, [1] The forum sofware itself may need a bit of polishing [2] Please, start a "what to do" in common cases, like in any major tech sites, then leave the rest for the forum participants [3] Also, is important to ...
Hello,I am trying to port my number from a secondary carrier (like Public is for Telus) and so I gave the wrong account number. Now that I have the proper account details, I am trying to use the website to change my number. When I try and use the w...
Hello, I just switched to Public Mobile and signed up for the $40 deal in store today. However, the person helping me said they could not find that particular promotion but it should be fine as they manually added the items to my account. After leavi...
Hello, I'm having troubles with my plan. Last time I checked my add-ons nothing was wrong with my plan, but on February 1st my data hasn't been working. I just want to know what to do and how this could be solved.Please I just need help.-David
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