FR
Help
Get Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Register now!

Forum Posts

Ask a question

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 52993 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 61004 Views
  • 186 replies
  • 31 Bravos

Resolved! Before switching to PM SIM card, do I need to backup anything

Is there anything I need to do before switching out my SIM card so I don’t lose any information from my phone? Sounds like I should just import my contacts to my phone and should be good but wanted to make sure I’m not missing something. Thanks

Tighe by • Great Neighbour / Super Voisin
  • 2020 Views
  • 7 replies
  • 0 Bravos

Resolved! Re: My credit card expires

Dear Sir / Madam.  Good day.  I hope you are doing very well. Please be advised the following 2 cell # of our Public Mobile: 1).  (phone number removed) = (name removed) Please see below it was the very first sign up on (activation date) for monthly ...

Tusan2020 by • Great Neighbour / Super Voisin
  • 874 Views
  • 2 replies
  • 0 Bravos

Sim card not working

I bought a new iPhone 11 Pro and a new sim. I didn't port over my old number and just picked a new one. However, the sim is not working. It says SIM not supported. 

khukkie by • Great Neighbour / Super Voisin
  • 2253 Views
  • 15 replies
  • 0 Bravos

Resolved! Signal

I live in Newfoundland Canada. I just drive out to central. I am in a town called Norwood. I realized when I got here that I have very little signal. Is there anyway to improve my signal while I am here?

Zyphrius by • Good Citizen / Bon Citoyen
  • 2133 Views
  • 13 replies
  • 0 Bravos

Resolved! Wait time

What is the wait time for a moderator?

KerryW by • Great Neighbour / Super Voisin
  • 1012 Views
  • 4 replies
  • 0 Bravos

Resolved! Out of service, but account is no problem

Hi, I experienced suddeny out of service. ("Public Mobile" letters was gone from my iphone)I check my account of here, but no problem on it.  I tried to turn on and off, and SIM card was put out and in. But problem goes on. What should i do next? Tha...

parousia52 by • Good Citizen / Bon Citoyen
  • 2535 Views
  • 11 replies
  • 0 Bravos

Resolved! Self serve webpage not working properly

Every time I log in to my account, there is virtually no information shown, the fields are blank. If I try to click on Plan and Add-Ons, it says Oh no! Something went wrong... try login again...But each time I try again (and I've tried on different b...

dlianne by • Great Neighbour / Super Voisin
  • 1348 Views
  • 6 replies
  • 1 Bravos

Resolved! Transferring acc from PM to another company; #Transaction needed

Hi there,I intend to transfer my current phone number from PM to another company. When registering at another company they ask for a so-called "transaction number" but I cannot find related information about it. I have already canceled Autopay on my ...

tjli0201 by • Great Neighbour / Super Voisin
  • 932 Views
  • 4 replies
  • 0 Bravos

Resolved! Auto payments

How can I apply for Auto-pay from my credit card?

euntolove by • Great Neighbour / Super Voisin
  • 737 Views
  • 2 replies
  • 0 Bravos

Resolved! Paying with a Payment Voucher

I bought a payment voucher from shoppers, and the PIN is not working and says the voucher needs to be verified each time I submit it. Shoppers does not allow refunds for these and I have bought this payment voucher on August 13. 

olibegarden by • Great Neighbour / Super Voisin
  • 1958 Views
  • 7 replies
  • 0 Bravos

Resolved! Data Add-ons

I'm new to PM, and I'm a bit confused about data add-ons. Let's say I need a little extra data this month, and I buy a 200 MB data add-on for $5. Will I now be charged an extra $5 each month, or will this be a one-time purchase? In other words, will ...

jsmitch by • Great Neighbour / Super Voisin
  • 1684 Views
  • 6 replies
  • 0 Bravos

Resolved! No service since this afternoon.

Been on public mobile for about 6 months now, no issues. Today randomly my phone lost service since about 2-3 PM. Currently 5 PM. I tried rebooting the phone, still no signal. Help!

Tenken93 by • Good Citizen / Bon Citoyen
  • 2955 Views
  • 22 replies
  • 0 Bravos

Resolved! Question relate to change to Promotional plan and bonus add on

Hello, can someone answer my question please:1. I plan to change my current $40/5GB to $30/2GB plan, the plan say is limited offer, i already request the change of my next cycle day. If the offer expire when my next cycle come, Will i still get the $...

Meowington by • Great Citizen / Super Citoyen
  • 901 Views
  • 3 replies
  • 0 Bravos

Resolved! SIM Not Supported

My first ever cellphone.... it's an iPhone 6s given by a friend, wiped of personal info and no SIM card. I got a new card from Public Mobile, made application online and was successfully activated by Public Mobile.I turned on the iPhone which detecte...

Donster by • Great Neighbour / Super Voisin
  • 6967 Views
  • 7 replies
  • 0 Bravos

Resolved! Compatability With Alcatel a30 fierce

Good day. I tried searching on the website but couldn't find my specific phone model. I'm planning to transfer my Freedom Mobile number to this carrier. So I am wondering if my Alcatel a30 fierce would be compatible? I was unable to find the model in...

1050free by • Great Neighbour / Super Voisin
  • 1004 Views
  • 2 replies
  • 0 Bravos

Resolved! Reactivate a suspended line

I have 2 lines for my parents which I stop auto pay method because they left the country for at least 6 months. Now I want to reactivate both the lines but I can't seem to log on...is it because both of my account have been deactivated? Any solution ...

steven__1 by • Great Neighbour / Super Voisin
  • 1112 Views
  • 4 replies
  • 0 Bravos

Local calling area - moving cities in British Columbia

Hi PM Community, I'm moving with my family from Vancouver to Kelowna.  We have three PM phone numbers: one with a 604 area code, one with a 778 area code, and one with a 672 area code. My question is whether I should change these numbers after moving...

adrian_neer23 by • Great Neighbour / Super Voisin
  • 2578 Views
  • 5 replies
  • 0 Bravos

Resolved! Trouble getting into account

Hi, I just received my new sim card today. I did go through the process of creating an account when i did the order and i got an email saying my account was activated in preparation of setting up my new phone service. Today when I tried logging in it...

DanW by • Great Neighbour / Super Voisin
  • 2273 Views
  • 5 replies
  • 0 Bravos
Labels
Copyright © 2025 Khoros, LLC
Need Help? Let's chat.