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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Re: Overcharged

I just got a message from visa that $45.20 was debited from my card, my plan is $40.00 for 30 days and I have $5.00 rewards therefore am over charge. 40+13%=45.20 so what about my loyalty, auto pay and community rewards? PM you Got to be transparent...

Resolved! International Texting

Hi, I got the $40 plan with free international texting. I'm trying to text to Pakistan but it keeps saying message failed. Is Pakistani not on the texting list? If not how do I text there and what steps can I take to have it added to the list?

Resolved! How can I get more data without paying 30$ for one gig but rediulous..

Moderators are still online

You can move this to the Lounge at any time... But for those of you that are having service issues tonight, I want you to know that there are moderators working tonight. You can see they are online by going to the community page until you see this.No...

compatibility and suspension

Hi there,I am thinking about transfering my ulocked phone from Fido to Public Mobile. I checked the compatibility but the model is not listed. It is a Huawei P30 Pro phone. Is it compatible? Thanks. In addition, what is the policy for suspension of t...

Resolved! Re: Not able to make call or texts

I wondered if even though you have paid it would take a bit of time to activate account. Maybe that’s why I can not use my plain either.

Resolved! Plans

I am interested in the Unlimited Canada-Wide Talk+Text+1GB Plan and I live in Calgary and work in Toronto, does this plan have free unlimited Canada-Wide roaming?

RANT:Oracle's direct access to Moderators??

Just a rant. Would be nice if Oracle's had a direct line to reach Public Mobile for certain system issues. Clearly there is something going on with this payment due date of Dec 30th 1969. This system error is affecting their service with new sign ups...

Activation- Service not working

I registered my iPhone 6 online with public mobile with a SIM card I purchased before. I waited a few days and the phone still isn’t activated. I can’t call, text, or connect to the data I’ve purchased. I’m getting really frustrated not being able to...

I can't make calls or send texts

I signed up for 15$ plan today , I can't call anyone or text but I can receive calls but I haven't received any texts Please someone help me I am getting real pissed because I already got charged 15$ Also when I try to call it says (I can't make long...

Activation failed

I move from another carrier and it is more than 2 hours I have followed the instructions completely. But still the sim card doesn't work neither call nor data.I tried to set a ticket but it does not work too.

Resolved! Lost Phone

Hello All/Moderator, I LOST MY PHONE TODAY RATHER LOOKS LIKE STOLEN. I ALREADY REPORTED LOST/STOLEN WITH PUBLIC MOBILE. HOW DO I TRACE MY PHONE OR HOW CAN I BLACKLIST THE IMEI NUMBER SO THAT THE PHONE CANNOT BE USED AT ALL.

Resolved! account

Hi, I want to know if I can use one account for 3 sim card and plan? I bought one sim card and activated. I am planning to buy 2 more and activate under the same account. Does it work and do I get reward if I use my referal from the first sim card. T...

I can't call or text, but I can receive calls and texts

I've had my account active ($15 plan) for 4 hours so far and have encountered some issues. I can receive calls and texts sent to me, but I can't call or text anyone back. When I try to call a number, it says my plan doesn't cover it, it's long distan...

Resolved! Receiving text and calls/not sending texts or calls

Hi, I'm new here and I've sifted through all the threads and can't find a solution.I've already been using public mobile successfully for several months now with my LG G6 and love the savings. Tonight I activated a second phone to use as a home phone...

My plan is not working

Hi I just created a new account with Pubic Mobile and activated my new SIM card with new plan/phone number. The SIM card seems to be partiallly working because it displays that it is connected to Public Mobile but even though my plan has unlimited Ca...

Need three month call usage history

Hello, I want to get call history of three months. Just wondering if possible to dowload it, It is very hartd to copy and patse 150 pages. Any other way so I can get history without browsing 150 pages and again copy/pasting 150 pages. Thanks

Phone

I topped up my phone a few days ago and its saying I have no service and I'm not sure why

Resolved! International texting?

This is peobably stupid. But if my plan includes unlimited international texting...does that mean I have unlimited local texting as well?

Replied text message to local phone number went to overseas

I’ve been using PM since last month. I send text everyday to my family & various friends in lower mainland. Strange thing happened 2 times. My replied text message to local numbers went to overseas. My friends didn’t receive my messages at all...

Resolved! Dec 31 1969 -service suspended

I activated my phone/sim today and set up auto pay. I cannot make calls or texts. Account status is ACTIVE but when i call *611 I get a your service is suspended due to no payment. Paymen tab reads: Available Funds: $27.00Payment Due Date (AutoPay): ...

Resolved! Cannot call canadian number and use mobile data after activation and pay for the 40$ plan

I bought the sim card, activate and buy a 40 dollar plan. It said unlimited canadian wide talk and 4.5 gb data 3G. However, I cannot call Canadian number, the message keep saying long distance call is not in your add on. When try using data, none wor...

Resolved! Renewing early

Is it not possible to renew a plan early if I used all my data?

Resolved! New Activation

I just activated my phone and cannot make calls. It says don't have an active long distance add on. We have subscribed to unlimited call and text Canada wide. Please let us know how to resolve the issue. Thanks

Resolved! I have just activated my account but I cannot make any call and says my account has been suspended

I have just activated my sim card but I cannot make any call and says my account can not make my "long distance call without add on." But dialed a local number. Logging into my online account says i have a $52.00 balance? Please helpCindy

Resolved! cant make calls

I have had my plan with public mobile for 2 months. This morning I tried to make a call and I got a message that said that my plan doesnt include talk When i checked my plan, I can see that it haes have talk and text Also, I have not had a proble...

I need my account #

Money got lost !?!?!?!?

I just paid with a $25 payment voucher to reactivate the same plan I've been using. When it first went through it said I had only $10 balance. After a refresh of the page, it said I had $0. What is going on here? What can I do? I hope it doesn't beco...

Resolved! Switch from Rogers - Can call OUT but not IN. several hours

Title says it all, Data works, calling out works, but nobody can call meSwitched from rogers about 5 hours ago, any ideas?

Recharge not successful

I recharged for $40cad-4gb data on 04sep19, however its still not activated.While dialing customer care, its saying your plan expired on 01sep19. it also says that your coupon code is expired or invalid.I also got a message that it is now recahrge. b...

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