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PL29 · 07-27-2021

I've started a new account with Telus and I'd like to port away the number I have with Public Mobile. However, it appears I need to have money on the account to have it active. Now I'm trying to log into my PM account and my password no longer works,...

PL29 · 07-31-2019

Hi, I purchased a 200 US from Canada minutes add on to my plan earlier in the week. On the same day I called the US no problem, spent maybe 15 minutes on the phone. Tried calling another US number today and I keep getting told I have no US calling pl...

PL29 · 05-12-2018

Hi there, I signed up with Public today, activated my SIM card and transfered my number from Freedom Mobile, but I get a request for a SIM Network Unlock PIN whenever I try turning on the phone with the SIM card. Do I need to request such a PIN? I've...

PL29 · 07-27-2021

Thanks for your help, this worked. My number is now with TELUS, problem solved.

PL29 · 05-27-2021

Hmm that's a bummer as apparently Telus has already determined at which date I will be billed. I will try to work things out with them.

PL29 · 05-27-2021

I have a similar concern - I'm leaving PM because my new workplace has an EPP deal with Telus, but I don't know exactly when my Telus SIM will arrive. I've already prepaid for the current cycle but it's very unlikely I will use the whole month - am I...

PL29 · 07-31-2019

I see, that was the problem. I can't really explain how I was able to call an US number then, which was what prompted me to think everything was setup. I did try calling the same number today and I got the same automated message. It's a mystery?

PL29 · 07-31-2019

It does say $8 available. So I'd do the add on and the balance owing wouldn't increase? I did use Hangout Dialer to troubleshoot too.

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