Community

Resolved! Port not completed - No incoming calls

Hi, I ported to Public mobile from Freedom mobile. I was only able to make outgoing calls through public mobile. I realized all my incoming calls were still going through Freedom mobile. Freedom mobile has informed that first port out request was not...

Resolved! (Resolved) Incorrect invoice from shipping

I recently purchased a Sim card and just got the notification that it's out for shipping, but I need to pay the import tax for it. My problem is delivery service is telling me I was charged upwards of 200$ while it was no more than 12 on my invoice. ...

Resolved! Unlimited Incoming Calls with $15 per mo. plan.

I have been on the following phone plan now for over 2 years.100 minutes Canada-wide minutes+BONUS 250 MB  with AutoPayUnlimited Incoming CallsUnlimited International Text and Picture MessagingWhen I look up my plan usage during the month, incoming c...

Resolved! How to keep number while not using service abroad?

Hi, I have been outside Canada/US since Feb 14, 2021. I can't use public mobile service outside Canada/Us so I have not been paying my monthly bill. I am getting messages that my account will be deactivated if I don't pay and I will lose my number. I...

Resolved! autopay setup

Resolved! Account suspended...why?

Hello: I am traveling in the US.  My current plan is set up for autopay.  10 days ago I purchase a US roaming package.  I attempted to renew tha package yesterday.  I thought I had.  Today my phone stopped working.  I called 611 and attempted to add ...

Resolved! Forgot my login information

Hello there, I have been trying to login my account but I forgot my login information including the security question.What should I do?

Resolved! cellular data although cellular data for phone and apps are turned off

I am new to Public Mobile and did not see this on the thread yet. I looked at my profile and it said I have used a little bit of my cellular data although I have it turned off for each app individually and for the phone over all (separate setting) on...

Resolved! iPhone SE Compatibility

I bought an iPhone SE recently from the Apple store and it seems to be unlocked. It says there is no SIM lock. Currently using it on Koodo network. Will it be compatible with the public mobile network? Planning to get both data and calling/text plan....

Resolved! No caller ID

I have no caller I.D. I can only see numbers if they are saved to  my phone

Resolved! Re: Can I phone public mobile and talk to a person? ....and what is the number?

very frustrating to spend all day and still issue hasn't been resolved, can I speak to somebody  

Resolved! Sim card switch

Hi. I had saved my sim card for when i get my new phone. Unfortunately received new phone but lost activated sim card.  I jusy ordered one today.  Can i ask a moderator to delete the sim card so that when i do receive the sim card its easier to just ...

Resolved! Issues with data not working on new phone

I had to get a new phone and new SIM card cause I lost my old phone. I was able to transfer my existing plan to my new phone the same day. My calling and texting work but my data does not work and I could not contact anyone the last 4 days cause of t...

Resolved! Overpayment

I paid twice by mistake because I thought he first one didn’t go through and would like a refund

Resolved! getting phone number before getting the physical sim card

Hi! so I am  currently not in Canada right now but I will travel soon and I dont have a canada phone number and it need it for ArriveCAN. I saw that public mobile has the option to buy sim card online and if I purchase it before going to canada will ...

Resolved! Change Email on Account

I want to change the email address and log in info associated with my account. How do I do this? Thank you

Resolved! How do I update my AutoPay info

Hi,My credit card has exipred and I need to update my AutoPay info to set the new CC Expiry Date.  I started by removing my AutoPay.  But when I tried to add it back, the system used the old info and sis not let me update the new expiry date.  What d...

Resolved! Lost sim card

HiI lost my SIM card. Is there any way i can order a SIM card with the same number? I don’t want to change my number.