Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
If I have accumulated rewards for instance, $10.00 for using a referral, $2.00 for autopay, and then the sign up deal that provided one monthg free and that zdds up to $52.00 in my available funds. If my monthly bill is $40.00, will the $12.00 remai...
Voice message tells me I dont have a plan, when I do! Any ideas on how to solve this?
After successfully activating the SIM account by selecting a new number, I ported my old number. I can call with the old number, but can't receive phone calls," that number is not available"... Can anyone tell me why it is that?Thanks a lot!
please i need help i have the sim already, when i went online to activate it i did all the steps,and even the payment went throu, but now i cant open my account says no account on this email. plus my sim is not working,i mean the money is gone, but n...
Hi, "Sorry we cannot complete your call since you don't have an active account. To make a payment to reactivate your account please push *11 to make a payment from your phone" I'm on autopay, I remember getting both text messages. One reminding me to...
Rant alert 5 gb plan. I've had no data for over a week and it took Public Mobile three days just to ask my information. Who knows now when they will get back to me. This is very lacklustre support. My data was working fine until they gave me that 1 ...
I was using a public mobile for 8 months and then I went outside of Canada for like 4 months. Now, when I inserted my sim, it shows 'No Service'. I think my sim might have been blocked. I think I have forgotten my account password, but I remember the...
Just want to know if i got the process right: -Buy sim card -activate sim card and create acount -Insert sim card and get bell to unlock my phone. Is that right?
i am on a 90$ / 3 month plan, minus autopay, and refer a friend bonus, i am down to 81$ for 3 monthsgot charged 63.84$, so i want to get someone to tell me whatis that charge ?@CS_Agent can someone contact me so we can talk about it my account is xxx...
how do i activate 411 in Canada when i signed on with pm retailer told me it was a free service but when i dial 411 message says they don't support this short code
When is Public going to follow the rest of the providers with Unlimited Data
My plan expired September 7th but I was unable to make a payment until September 10th at 2pm. My plan cost $50 and I have a balance of $50 in my public mobile account but it will not reactivate my plan and when I manually try to it asks me too pay an...
Hello anyone at the @CS_Agent Can someone help me, please!!! In the last little while when someone calls me or I call them 3 beeps happen and disconnected after a 1 min. It is frustrating and annoying. Can some please help! @CS_Agent Thank You.
The samsung galaxy j3 prime (sm-j327w) Doesnt show up in the list. is it compatible? If positive, What size sim card do I need? Thank you
Lucky Mobile now allows you to continue using data at reduced speeds of up to 128 Kbps for email, light browsing and messaging at no additional charge once you have exceeded your allotted 3G data. Do you want Public Mobile do the same soon? If you wa...
I struggle with this one, perhaps some can explain the logic to me. Google releases a new Android version, phone manufacturers take the update, modify it for their specific hardware and then send it OTA via carriers to peoples phones. Phones like the...
Hey there,I changed my current 90days plan to something that will be 30days. However, on my bill, it says, "autopay" will charge me on the 28th September to renew my 90days plan( even though I don't want it to). It also states that on 29th September,...
Hello community.I have a frustrating situation.When I call my PM number from this number (343-882-xxxx) the calls always GO STRAIGHT to the PM's voicemail greeting (preceded by the beep), and my Cellphone doesn't even ring. Why is that ?If the call i...
Commentary: 25000 points = $25 equivalent at Weston stores, so basically 50% off. So one can get Public Mobile vouchers for existing plans, I think that's the most straight forward.
Hello,I recently switched over from Rogers to PM and I do not receive text messages from my brother nor my dad (but I receive them from my co-worker). I have an iPhone but she doesn't.. nor does my dad/brother. People cannot call me, and when I cal...
I had an account with public mobile and recently ported over to Fido. I need my account number and PIN to complete the transfer of my phone number. Please reach out to me via email and provide me this info ASAP.i can not sign up online as my account ...
Not a question, but potentially helpful for PC Mobile pre-paid users considering switching to PM - I searched before I activated but all I saw were posts about problems. I just activate a SIM I got at Walmart and ported my old number from PC Mobile (...
We are heading to the states tomorrow. I purchased the $60 plan with Unlimited Talk to Canada and the US. I view my plan and it shows the proper plan with US talk./text. I have been reading some bad postings about roaming not working in the US and ...
I'm using an iPhone XR SIM-free mobile phone and the mobile number has arrived, but I don't know the meaning of APN, and I can use a SIM card. please tell me
I'm suggesting that a friend switch to Public Mobile from Koodo. She's reluctant to do so even with significant savings for the plan that she needs as she says that if Public uses Telus' cell network, she's had problems in the past. I thought Koodo...
Hello, I purchased a US roaming add-on last year. Since then I have been to the States three times and it never worked. How can I get my money back?
I am currently on the $60/month 6gh 4g lte plan. I Noticed they are offering 8gb's now and I could use more data. I want to switch plans but all the plans say 3G now. What's up with that?. When I set up my plan it said 4G LTE. Do they not offer 4G an...
Does the Voucher work for texting or just data in Canada
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