cell phone no signal or very weak signal in M2H 1M8 area

[esjliv]

Hello @jin2021 ,

This area is serviceable. 

If you just ported your phone number from another cell provider it could take a few hours to complete the port.

Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.

If you ported from a landline it could take up to 7 days to complete.

Make sure you do not cancel your previous provider's services.

Incoming calls are usually the last to port over.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

If you have not received the SMS text to transfer your number from the previous provider, initiate the request again by clicking here:

Link to contact Customer Support Agents (CSA) for porting to Public Mobile

If this is not a new activation or transfer of a number from another provider check for outages in your area: https://www.telus.com/en/on/outages

or https://downdetector.ca/status/telus/map/ 

In the meantime, do one or more of the below:

• Reboot your phone
• toggle into airplane mode and back again
• perform a Reset of your Network Settings

[hTideGnow]

@jin2021   are you new to PM ?  or you have been with PM long and signal just go weak lately?

You are in a popular area in Toronto and I honestly think there are enough Bell signal in the area. You are mainly covered by two  Bell towers, one on Finch between Don Mills and the other one by Don mills and Steeles.  It might be a bit tickier if you are closer to Leslie and McNichol because of the valley.

What kind of phone do you have?  Something North American model or something from oversea?  Do you have problem with just Data ?  Just Voice or both?

[darlicious]

@jin2021 

Are you porting in your phone number? If so did you reply YES to the porting authorization text from your former provider within 90 minutes of receiving it? If you didn't then you must renitiate your port request thru customer support or call the telus porting department with your old account #.

[Anonymous]

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@jin2021 wrote:

can not get phone call 

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@jin2021 

Only one way to solve your issue , explanation to Customer Support Agent by CS_Agent,

and the are nice service Team the will help you 100%.

you Have To Submit a Ticket To Customer Support Agent by CS_Agent,

Here’s how to contact Customer Support Agent by CS_Agent,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent. Click Here to get started.

• or you can send a private message to Customer Service by CS_Agent, by Click Here. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Service by CS_Agent, will Response by private message to you inbox
   Check your private message inbox (click on the envelope top right of your screen)

         Good Luck

[jin2021]

can not get phone call 

[Anonymous]

@jin2021 

can you try it selecting the network to "3G ONLY"

for iPhone visit Here 

or Here 

for android visit Here ,

if you still not working do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,  

and do again Rebooting your phone means to turn off your phone and turn it back on again.

[jin2021]

My cell phone can not receive phone call in M2H 1M8 area