Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I phoned 611 to find out my talk time balance and data balance. However, it simply told me that my "balance is zero" and when the next top-up is due. LOL. I didn't care to know what my arrears are; I wanted to know the balance of TALK TIME and DATA. ...
It is a matter of great annoyance and frustration since I started with PM. I can easily log in to my account on my desktop PCs, but when I try to log in on my Android phone, I get the above error invariably. To make matters worse, my main TELUS accou...
Been trying to pay for a week, my card on file works fine for everything else, everything in online banking checks out, I can't call my credit card company because you disconnected my phone and both your online portal and 611 are just bots that say '...
When I phoned 611 it tells me I can access my account at this URL. I tried several different browsers to no avail. Then, I discovered that it is a secure site. So, the (partial) announcement should include the https:// prefix, because most people mig...
I have cleared my caches restarted my phone, my browser and have tried using different browsers and in incognito mode and still I receive the "Page Expired" page. This needs to be fixed.
How come your dumpster fire of a site won't process my credit card? Do you not want my money? Why can't I even pay? Your site screws up and I lose my phone, thanks.
I bought a new sim card from public mobile. I activated it. And in the process transferred my existing phone number. I received an error indicating that porting the number failed. What do I do now?
My data usage maxed out for the month. I intended to add 1GB for $15, but accidentally purchased the US package. When I realized my mistake, I went back and purchased the 1GB data add-on but it’s not showing up under my account info. Is there a way t...
I have been trying to change my plan from 3g 4.5gb to 4g 5gb for two months now. My account says it will change on the renewal date but the date passes and my account still says I am on 3g.Why is it not changing. thanks ...
Hello, I added on for a text/talk on Jan 5th, 2022 for 15 days because I was going to the USA. My 15 days is not up, but when I try to call or text it says my plan does not permit me to do this. HelpWayne
I have 3 days left on my US Roaming, but can not make a call, send or receive a text. I have turned off and on my phone, and am connected to T-mobile here in Florida. We have been using the same package for the last 4-5 years as seasonal residents i...
Website won't take my credit card, same credit card it's accepted for pre-payment for over the last year. Called Visa, no issue with my card. Tried to file a support request but the site won't take my login info RIGHT AFTER I CHANGED MY PASSWORD, M...
Hi,What determines which cities are listed for any given province? In the one example I looked at, it doesn't have a major city listed for Ontario. Maryanne
I have the US roaming and data add on added to my phone account. The messaging and data appear to be working fine but I cannot dial out or receive phone calls.What would be causing this?It was working in Nevada but is not working in Arizona.
On 28th Dec. when I was in US and wanted to extend my previous US roaming plan, I had requested a bundle of $20 for extension. I noticed the request was not materialized for quite a long time. Subsequently I opted for another bundle of $15 on same da...
Hi,My plan was suppose to change on Jan 14, I received an auto payment successful text yesterday. I looked into my account and it still has the old plan showing and nothing about the new plan. I switched over to the 4g 15gb $40 plan which I have a ...
