Community

Resolved! Activating a new SIM card

Do I have to activate a new SIM card right away, or how long can I wait before the card expires? The reason I asked is that I want to switch over to Public Mobile from another carrier on my second phone. I want to purchase the SIM card first and wait...

Resolved! contact a moderator

How do I contact a moderator?

Resolved! I want the voicemail and greetings to stay as default

I want the voicemail and greetings to stay as default. How do I get about without being forced by voicemail to set up my voicemail etc. Please helpThanksMedi

Resolved! I have problem to log-in to my PublicMobile, please help me?

Resolved! How does one get notified of new offers and bonuses. I never get them???

I seldom go online other than to check email. It would be nice to get notices that are clear as to  how one may get in on freebies or discounts on my public mobile account since I seldom ever use it anyway. The less I can pay for a service I don't us...

Resolved! purchase a voucher

Can i purchase a voucher online, if not, where can I purchase one in Etobicoke, ontario? 

Resolved! Auto pay

I have auto pay setup and my account every month goes dead for anywhere from 12-24 hours saying sim card not active and when I check my account online it says account de-activated with a *that if on auto pay it will be straightened out. Why do I have...

Resolved! need service

Hello I've been with Public Mobile since January, worked fine in late July they didn't take payment and since then no service, not sure what happened, it's like I was deleted, can anyone help? 

Resolved! Voicemail

It seems that my phone is out of minutes and i cannot check my voicemail. Is there anyway i can check my voicemail without having minutes on my phone.

Resolved! Not getting reset password email

Hello! I just joined public mobile and wanted to log into my account. I hit reset password and it said an email was sent to me with instructions but I have not received this email. I've tried it in 2 different browsers now but no luck. Any help is gr...

Resolved! Account Reactivation Payment Date

Hey I just had a question about payment date. Its been about a week and my plan has already expired so If i reactive my plan now, Will there be a new payment date or will it reactivate back to my old one. There is a promo attached to my account, the ...

Resolved! Long Distance Calling

Often I've wondered why it must say "long distance charges may apply" before dialing the number. I have a long distance plan, takes time if you're in hurry. That's something that has to be there of course?

Resolved! my account wont reactivate

Hi, I made my payment that was due. My account expired today Aug, 28 and is showing zero balance but my account wont reactivate. I have a job interview in a few hours and want to make sure my phone doesn't deactivate. Any help would be appreciated.Th...

Resolved! pretty sure i got hacked

its 3am now est,around 1:15am my phone stopped working,wouldnt text,wouldnt call,kept coming up not registered on network,approximately 2 minutes later my outlook is being flooded with spam my account has been registered to and over 6 thousand dollar...

Resolved! Unlimited International Text - How?

How to send text message to China? By "Unlimited International Text",  this also covers text message to Canada phone?

Resolved! I want to transfer my Koodo number to my new PM account

Resolved! payment made two times in our statement.

Hi public mobile We tendered on Mar. 25 2019 .at Market Mall Calgary My phone No are xxxxxxxxxxx.Payment plan is auto payment using master card.You double charged July 17 and Aug 16 in Aug. master card statement.It should be 24 of every month.Please ...

Resolved! Port request

I'm trying to go through the automated support thing to get a moderator to change my number. I fill in all the fields and the "next" and "submit ticket" options are greyed out.What I need to do: I need to change my existing number to a number I have ...

Resolved! two accounts same email trouble

I have started a new account with my old phone number which I am transferring from another provider. So far something is wrong because I can not receive phone calls. I can make them, text and I have data. I cannot activate since it is my second accou...

Resolved! iphone not activated

So I just set up my account with public mobile and I put my sim card in and everything, and it says I have no service, and then a message pops up and says "Iphone not activated. If this Problem continues to occur contact carrier." so right now I just...

Resolved! Forgot password and security question

I forgot my password and security question 

Resolved! public mobile is **bleep** company and you have to stay away

Hi,I will lose my number because of neglect and lack of support in this company . I don't have any sms    and they can   not fix that. By the new procedure to transfer your number you have to answer with sms that you are agree . If you don't have sms...