Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I forgot to update my payment information and I had no service today so I got a card from the store and put in on my acct but I don’t have access to self serve to get my plan hooked up even with the money on my acct I still have no service ?
I’m heading to the UK soon for a couple weeks is there an add on for international use for calling back to CanadaThanks
Can monthly bills be mailed to your mail box?
Hello. New customer. Activated SIM. Ported number from Telus pre-paid plan. Confirmed number left Telus and account closed. No public mobile service and it has been more than 7 hours since porting number and 1 day after initial activation. I tried tu...
Hi I am trying to use my discount code when checking out when purchasing sim card, but it is not working, could you please help me trying to find why?
Hello Community, I just enrolled with Public Mobile and have selected the $40 plan, with autopay, so will receive $2 off with each payment. My question relates to the financial accounting summary within my account, and how to read the Balance column....
I am planning to go with PM end of July and was planning to port over my Rogers Home Phone #. (Presume that would end my Rogers Home Phone service once the # is ported elsewhere.) When I was speaking to a Rogers agent asking about porting my Rogers...
Hi, I entered my password incorrectly too many times and self service locked me out - says to wait a while before trying again. Ok it's been about 36hours and now I'm trying a password reset. I supply the user name and confirm the user name the mes...
How do I reset password
I've been with Public Mobile for over 2 years and never had an issue until this week.A few people I know have sent me screen shots of messages that were not able to be delivered to my phone this week.I noticed there are many others in the Community w...
Hi, was wondering about the plan that i just changed too.. It's the 35$ plan. Wondering if it has unlimited text and call display also voicemail??
I just subscribed to Public Mobile a couple of days ago because the plan suited my need with the unlimited incoming Canada Wide minutes. When you look at the plan details (and confirmed using the live chat feature), there should be no data on this p...
I referred a friend in June 2021 & I still am not seeing my rewards showing this. How long does it take before seeing this on my account?
I need to add my phone min
I have already added funds to my account, however I left my wallet somewhere and won't be able to access it until the morning, is it possible to freeze the billing process until tomorrow so I can register with auto pay and save the 2$ rather than get...
If I purchase the US roam talk, text and 250mb for 10 days @ $20 can I call and text unlimited to US and Canadian phones for that period. Do long distance charges apply or is that included?
when i transferred over say welcome to Koodo
How do you pay if you don't have a credit card?
Hello, I've paid $15 for 1 Gb of data being in USA but still have no internet. Please help I need internet for google map to drive to my destination.
Hi, Does anyone know if the Motorola Moto g10 XT2127-2 is compatible with public?
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