Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am paying $15 for 100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes. However I have only used only 30 minutes for this month. Now I cannot receive or make calls because the operator says I used all my minutes and to call to add more minutes...
Not sure who to contact on this one.I use VERY little data each month. Now, for the past 3 months, It has felt like my data has been very short.But I figured I had something turned on, or using it, or who knew,But this month is different, Bec...
Hi there, I have been trying to activate my sim card with an auto-pay, but my credit card keeps getting rejected although it works fine elsewhere. Can you please help? Roy
I'm trying to reactivate after a vacation suspension. I am under the 90 day limit. I tried to reactivate online, pressing the "Reactivate this plan" button. Nothing - Strike One. Then I tried to submit a payment online; I filled out the form (mul...
So context. I've been with public for almost two years now and before this everything has been going perfectly fine. I live in Edmonton and I've never had any of these problems before. My phone is a Xiaomi. So a couple months ago my phone's charging...
HelloMy balance is at $24.00 and my rewards are at $2.00. My monthly plan is $25.00. I am getting messages that I do not have enough money in account and service will be stopped. I am disabled and can not get to bank. Please advise. Thank you
I set up an 500MB + 500MB account 2nd July and recieved notice on 13rd July that data limit was 100% used up and I can no longer access any data. When I check my usage, I've only used aboot 46MB. Tried to raise a moderator ticket but couldn't submit ...
I ordered this on July 3 and waited for seven business days and it never came why is that
A week or 2 ago. A text message sent to me at around 819am was received in the afternoon instead. I know i didn't receive that msg untul the afternoon because i was texting another friend. The time stamp say i received the text at 819am but in real...
I was thinking about changing phones but can not find info on whether or not the Samsung Galaxy XCover Pro was supported. Will this phone work on Public Mobiles network? Any help with this topic would be really appreciated.
Right now I have a grandfathered plan activated where I'm paying $135 every 3 months for 6GB data (total across 3 months), unlimited international texting and unlimited province wide talk.I noticed my current plan has 4G LTE and all the current plans...
My plan says I have unlimited text but when I reached my data limit I am not able to text anymore (except when on wifi).
I know I have asked this before. My Referrals in My Account Summary says 10 -My List of xxx-xxx-xxxx lists 12 - Any one else have he same?? I have NOT had any texts saying I lost a referral. The aggravating thing is that I am expecting another refe...
I am considering to sign up with PM end of July when my present term ends with another carrier. What is the safe way to get the referral code for the $10 if I do not know someone on Public Mobile? I note some anonymous codes on the internet/youtube b...
Hi, My sim card was broken and can't receive the confirmation code any more. I don't have an account yet but I have my auto pay with my sim card. I don't want to use this phone number anymore. How can I cancel my plan? Thanks!
I want to cancel my plan with you Going to Freedom so pls release my number pls
when accessing voicemail greeting message starts and immediately goes to recording.have to then hit the * button to get to the main menu hit the #1 button multiple times to hear my voicemail.should also inform that this issue has been since activatio...
Hi there, My data is almost used up - successfully bought 2 - 200mb add-ons for $10 but my overview usage page still says that I am almost out - will the 400mb be applied to my acct?? Is there overage charges? If so, how much are they and will I just...
I need to buy a SIM card. Our new address was changed on the credit card three days ago. The transaction didn't go through due to the wrong postal code from location. How do I complete my purchase?
Forgot my password when I click they say they will email me a new password but they never do
Hi, I order a sim card the 07/05, we are the 07/17 and I still havent received it. It had been really unpleasant for me, since I cant use my phone and yet still paying for the service. I would like to know what possible options is there for me. Than...
When activating sim card I chose to keep my old number but now I decided to get a new number. How do I do it???
Hi, I'm new to Public Mobile and trying to activate my SIM but I'm getting the error code 821 and chat bot is saying I have to get a moderator help to continue? Please advise.
I used up my minutes last month, but my plan starts today. I tried to make phone call, but got told that I can't. I should be able to get the 100 minutes talk today. - My data clears 0 today, but my minutes does not. So please help to fix the issue.
my sim card is not active under error code 821
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