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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! switched carrier but cannot recieve phone call. Other stuff working.

I helped a friend switch carrier today from Virgin to PM. Plan was the $25 plan. All worked fine, except she cannot receive a phone call. Any suggestions??

Resolved! Re: changing plans

I would like to switch a phone plan from Telus to Public Mobile. How do I go about doing that?

Situation cauchemardesque

Sad to Leave but there is a great offer outthere for same money!

Resolved! HTC U12 life compatible

Is an HTC U12 life phone compatible with Public Mobile?

Resolved! Phone voicemail spam call

Hello ive been having trouble with voicemail things such as getting a call from a general spam caller every single day and they always leaves voicemails with nothing on it i was wondering if i could block that voicemail person because i blocked the c...

Resolved! $10 off friend referral

I’m missing credit on my account. It’s supposed to give $10 for friend referral and it hasn’t

Resolved! Lost my refer a friend reward

This morning, daughters account was cancelled because she had not paid her account when due. Funny thing is, she was signed up for auto-pay and her bank account proves that Public mobile took her money. She had to pay manually a second time to re-ins...

Number not working

Account Suspended Without Warning

Good morning, I was out this morning and needed to make a call, only to be met with the “We’re sorry, there is no plan associated with your account” message. I have been on Auto-Pay for as long as I have had an account. I checked my bank account and ...

Resolved! Auto Pay reward

My $2 Auto Pay reward is no longer being applied to my monthly payment. However, I get texts acknowledging I have earned it.

Cannot make a payment!

I have enough funds in my account to make a payment. However it won’t let me! It isn’t automatically taking it, and when I try to apply my balance to my account it says I already have enough money! please help!

Resolved! how to find the from my phone number to account number. login does not work

how to find the from my phone number to account number. login does not work

Resolved! Data only plans?

Hi,I'd like to add a second plan to my account with only data. Is this possible?Thanks.

Cannot make phone calls suddenly.

Resolved! Cannot make phone calls suddenly.

HI, I suddenly cannot make any phone calls. I have the talk and text plan and I never had this issue before - my account is fully active and I have a balance. When I try to make a call, i get "this is a long distance call - please add 1 before the nu...

No Service

Hi, I am trying to activate my new SIM on my mobile but I received a text that says 'Network locked SIM card inserted". Can't use my phone now until you will reply to me. Thank you!

Resolved! How to Cancel service

Hi, I have help my father activated a sim card. With user name: ********************@hotmail.com. This email was no longer active. I requested to change email to ******************@gmail.com. Since then he is not able to login in to view his account....

Resolved! Service

Hey,I had my SIM card activation in-store. two SIMs. one phone works but my other no service. Unfortunately, the rep. has not been available to help. Is any other way I can get this issue looked into please?Thanks

pay twice

This month the telephone company automatically deducted the payment, but I paid another time. Can I get a refund?

Resolved! Data Reseting

My plan renewed today and some how ive used 50% of my data already, my i phone only says it used about 100 MB, Its saying Ive used 1500 mb . anyone know why this might be?

Resolved! due date

why does my due date keep changing, it was the 20th then the 19th now its says on or before the 18th

Resolved! Rogers phone can enroll your plan

My phone previous service provide is Roger, can enroll your service. if its $25 + tax for unlimited calling and 1G data? please email :************************thanks, katie

Pre Owned Phone order refunded

Resolved! Pre Owned Phone order refunded

Just recieved an email that my phone order was unexpectedly refunded. Im wonder as to why?

Resolved! Upgrade to or purchase new iPhone 12

Hi everyone. I'm curious if its feasible to purchase a new iPhone from Apple Canada and use it with my existing PM micro SIM. I'm currently using a Oneplus 5 android phone. Any help is appreciated.-Al

Phone switching from LTE to 4G randomly

Resolved! Phone switching from LTE to 4G randomly

I'm using a Samsung Galaxy S7, and noticed recently that in places I used to have no problems, my phone has been going from LTE to 4G randomly. If I'm in a call, it appears to stay connected, but line goes dead. Data goes to a crawl. What's happeni...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! switched carrier but cannot recieve phone call. Other stuff working.

Resolved! Re: changing plans

Situation cauchemardesque

Sad to Leave but there is a great offer outthere for same money!

Resolved! HTC U12 life compatible

Resolved! Phone voicemail spam call

Resolved! $10 off friend referral

Resolved! Lost my refer a friend reward

Number not working

Number not working

Account Suspended Without Warning

Resolved! Auto Pay reward

Cannot make a payment!

Resolved! how to find the from my phone number to account number. login does not work

Resolved! Data only plans?

Cannot make phone calls suddenly.

Resolved! Cannot make phone calls suddenly.

No Service

Resolved! How to Cancel service

Resolved! Service

pay twice

pay twice

Resolved! Data Reseting

Resolved! due date

Resolved! Rogers phone can enroll your plan

Pre Owned Phone order refunded

Resolved! Pre Owned Phone order refunded

Resolved! Upgrade to or purchase new iPhone 12

Phone switching from LTE to 4G randomly

Resolved! Phone switching from LTE to 4G randomly

Did Public Mobile Whitelist all Android phones so ...

Number transfer

Re: USA Roaming Review

Account deactivated

How do I know if roaming in U.S. is part of my pla...