[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! About transfer
What happens to the current plan i have with telus prepaid when I transfer my number to public mobile.. I still have like 2 weeks left on my plan but I have a new sim card for public mobile and I want to know before I go any further.. will the telus ...
Resolved! what is error code 837 when signing up
what is error code 837 when signing up a new account
Resolved! Unable to process credit card
Trying to sign up, and getting the message that it's unable to process my credit card. I literally used my credit card 15 minutes ago with no issue, contacted the credit card company and there's no hold on the card, AND tried using a different card a...
Resolved! Phone number not eligible for port
I'm trying to transfer my phone over number to public but it's saying that it is ineligible to port
Resolved! What happens if I take my SIM card out and get messages or texts?
What happens if I take my SIM card out and get messages or texts? If I leave the SIM card out of my phone for more than 2 weeks (because I am travelling), will I see them when I put it back in my phone?
Resolved! Upgrading account.
I had the $50 account with 3Gand 10 g of data. Then I got an ad for an upgrade to a plan for $55 20 g of data and was supposed to get 4g. Everything was upgraded except the 4g. How do I get this fixed?
Resolved! Clarification of my plan
I signed up with Public Mobile Sept. 22, 2020 at $25.00 a month plus $3.00 tax for a total of $28.00 on autopay.- I was told that I have unlimited Canada wide talk time. Is that unlimited incoming and outgoing?- I was told that I have unlimited text ...
Resolved! Question about log in problem
Hi I just want to ask how can I talk to a customer service representative here about log in problem?Im just wondering why I cant log in.I tried many time but still no luck.Also I tried the send security code option but its not even sending me code vi...
Resolved! My bill
I wanna talk with someone
Resolved! Changing Plans - Old Reward System
I have been a Public customer for a while (Prior to when the rewards program changed) I will be updating my plan shortly, if I do does that mean I will lose my current programs in favour of their new point system? (Autopay $2, Loyalty $3) Or will the...
Resolved! Public Mobile Charge me double in the registration account in my credit card phone no. 226
With different amount Jan.13, 2023 $39.55 & Jan. 14, 2023 $28.25 the same plan $35 3GB data at 4G speed.Cell # 226 new public mobile member.Thank you, Ed
activation
Just activated sim card and needs to log into my account but it says the username and password is invalid...do i need to do something else?
Resolved! log on
Hello i can not log on to Public mobile. My email address and password both need to be changed and i have submitted tickets but no one has responded. I have to leave the country and need to Roam so i need to get help. PLEASE help me get hold of some ...
Resolved! Data usage when on wifi
My phone is plugged in and charging at home on wifi.The phone has not left home or the wifi signal in over a week.Yet, over this last week, it has been using Mb data. Why?
Porting issue: Didn't reply YES
Hey guys! So I transferred my number from chatr to public mobile and I got the code from the text from chatr but missed the step about replying yes to it so now I am not receiving calls but I am able to make calls and send and receive text messages. ...
My account is suspended,why still charge me.
Hello, I tried to cancel my account , but don't see the option, so I deactivated my account. But I noticed you charge me $16.75 on Dec 19, 2022. I still don't see the option to cancel my account. Please refund for the Dec charge and cancel my accoun...
activation
tried a password reset, not getting code via email, was going to set up a "My Account" through my son's email and it takes me to the chat bot that doesn't know what i am asking for, trying to activate new account with new sim and am having way too ma...
My account is suspended
My account is suspended how can I do?
Resolved! Please help this problem is a few months old
My dad xxx Ming xxxx has an account with Public Mobile (Owned by Telus) . I need your help with Ming's Public Mobile. Since I am taking care of Ming's account, other than my initial entry to his account, I have not been able to sign back in because t...
Resolved! Need to submit ticket
Pls help me submit a ticket
Resolved! US roaming
Is US roaming unlimited talk and text if I am adding that roaming package onto the Public Mobile $15, 100 outgoing minutes plan? Or am I limited to 100 outgoing minutes when roaming in the US?
trasferring
Hello, I need help about transferring from fido to public mobile
Resolved! 15GB 4G speed promo - Plan not switched over?
I selected the 15GB 4G speed promo to take effect upon renewal and received confirmation. However when I login to my account now after renewal, it seems to not have switched over to the new plan. Can someone please fix this issue?
Resolved! It won't let Me log in
Correct the highlighted errors and try again.We are unable to reset your password because the token has expired
Resolved! Add Ons
I am trying to log into my account to add data to my profile. It keeps saying that the page is unavailable. How inconvenient! is everyone else having that problem? And how can I add data in order to continue to use my phone? I use it for work and nee...
Resolved! 15GB 4G speed promo never converted over
I had a text for the 40$ 15gb 4g promo text n December for both my wife and myself. It asked to respond YES to switch. It never switched for our phones to the plan. I'm still on the 3g 1gb plan. I have auto-pay setup for both accounts,so the funds ar...
over charged
A few months ago i got a sim card for my grand daughters cell from public. my daughter got her phone number transfered with her. im still being charged 2 months.
Resolved! Problem using data
Hi Friends,I recently got my dad to switch over to PM. He's able to receive and make calls, send and receive text messages, but data is not working for him. We've tried changing the settings mentioned here. Still not working. Any thoughts on how to g...
Resolved! Cancel Account
I need to cancel my account. I am unable to disable auto pay and do not see a way to send a message to Public Mobile
