Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Purchased 1gb data 1x but it went through twice now short for my plan amount. Can we fix it ?
This issue has been plaguing me for months. I think I have found a solution to this issue for iPhone users on ios 16. Go to settings then select cellular, then select cellular data options, tap on voice and data and select 3G. This seems to have fix...
I can't believe how inaccessible the cutomer support is. The boss must have fired all but like 5 employees. And I am constantly facing exciting new issues ranging from texting outages to passwords stopping working. All this company does is own cable....
Our first Public Mobile account was for our son, when my husband set up his account he needed to create a new email address as his had already been used to set up our son's. He now needs to update his credit card info and can't remember the email add...
I’ve made no changes to my plan, and am not over my limit on SMS. Suddenly can’t send or receive SMS though. When sending, the status bar at the top gets to about 80% complete and then stops there. I eventually get a “message failed to send” error me...
How to recover old deleted messages when at the voicemail menu the option (1-9) is not available?Thank.
I have just activated my new sim but after finish i discover the offer 12MOIS2GO : For a limited time, get an additional 2GB of data every month for free* for 12 months on plans $25/mo+, exclusively online. Switch to Public Mobile. my forfait is 37,...
It's been about 2 weeks since I've been able to log in on my cell phone most of the time I can still log in on the laptop or PC but sometimes I get this site is not available Is anybody else having this problem?
Hello, I wonder if I can continue to receive the current reward of $5 (Loyalty -$3, Pre-Authorized - $2) if I change the current '$25/mon with 1G data plan', which I have been using for a long time, to the '$15/mon plan'. Thanks in advance for your h...
My credit change payment did not go through last period. Can’t get back into account to update credit card in to pay and reactivate phone. What should I do? Help
Hey, my credit card expired so I tried to pay my sim card payment with a voucher, but because the voucher was put in wrong too many times my account got locked. In addition, is there a way to put in a new 4-digit pin to set up a new credit card becau...
Hey! I paid my bill on the 10th of October, my account says active and I still have money for next months bill in my account. It's like my plan didn't renew. I tried everything google tells me and nothing works. Info anyone?!?!
PM staff, where is the activation bonus? I activated on Monday with a friend code from here but you still charged me full amount. I thought there will be a refund of $10 but I don't see it on the credit card still. Please process the bonus.
I purchased a ZTE 2222 Flip phone for Évelyne friend of mine as that’s the only type of phone if you can make calls on. When I install the Sim card did asks for a 16 digit unlock code. Where can I get this code? Can anyone help please
I've signed up for Public, bought a sim, transferred my land line number to my new cell phone. It has been a little over a week and I still can not receive calls on my cell. I did cancel my land line provider.
Are we going to pay extra for credit cards?
I lost my phone while on vacation, i ordered new simcard thinking i could re use my old number but somehow i could not manage to do it. How to register my old number to this new sim that i judt bought.
I am trying to update the exp date for the credit card which i been paying public mobile with and it will not accept it. the card is active and in use with other providers for my house. i need to take care of this immediately.
I can't receive MMS even when I am on data. Any guidance?
I try and reset my password and never receive an email to do so. I want to close my account and stop payment but there is no way to do so
I’ve been a Customer with PM for about 3yrs and never had any issues until recently. I changed my plan last month (renews on the last day of the month each month) but never noticed an upgrade. Figuring it would change when my old plan expired I never...
Hello, I need help accessing my account info.The email that is currently linked to the account was hacked an I no longer have access it.I am unable to change the credit card as it has expired and am unable to change it.The account is inactive current...
My old provider is PhoneBox, which is not in your category. So I actived my Publice's card with a temporary number then I went to My Account to try the Transfer my number but it doesn't work. Does anyone can help me?
Last time I missed a payment I just made one the next day and everything was fine. This time they deactivated my phone instantly, and when I try to login to my account I get a blank page that says "The page no longer exists" so I can't make a payment...
Even though it's Oct 15th, the usage is still counted and is eating into my add-on data plan... Help?
I keep getting a No Service error on my iPhone 7.started earlier this week. Cell connection returns sometimes after resetting the phone.worked in Brampton during the day yesterday but not in Orangeville today.any help would be great.
According to PM "We offer U.S. Roaming Add-Ons with one service, or a combination. All U.S. Roaming Add-Ons will last 10 days. This 10-day period begins when you pay for the Add-On and ends 10 days later at 11:59PM ET." But someone in community said ...
