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12-07-2021 02:22 PM - edited 01-04-2022 05:01 AM
Order sim card of this site. Still hasn't got it. Money is taken from account already who do I call plz
Solved! Go to Solution.
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12-07-2021 02:28 PM
@Communityname1 wrote:Order sim card of this site. Still hasn't got it. Money is taken from account already who do I call plz
When was this SIM ordered?
As it might take upto 10 business days to arrive, there is no live phone number to call, you can certainly open a ticket with support to track your SIM by clicking the blurb on the bottom right and follow the prompts.
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12-07-2021 02:28 PM
@Communityname1 likely you don't need to call anyone
how long you have ordered? if it is less than 1 weeks, that is normal. Just wait and the SIM will come in the mail
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12-07-2021 02:27 PM
@Communityname1 wrote:Order sim card of this site. Still hasn't got it. Money is taken from account already who do I call plz
How long has it been?
I got my order after 3 days. If you haven't got it after the promised time frame, contact CS via:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)
Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"
or send a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.
After sending the message, watch your community inbox for their reply.
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12-07-2021 02:26 PM
you will getting within 4 to 7 business days,
or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.
Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,
- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.
- or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
- please include in your message,
- phone number,
- account 4 digit pin,
- Email address,
- Customer Support Agent by CS_Agent, will Response to your inbox by private message
- During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)
Good Luck....
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12-07-2021 02:23 PM - edited 12-07-2021 02:26 PM
@Communityname1 wrote:Order sim card of this site. Still hasn't got it. Money is taken from account already who do I call plz
Allow a few days for it to arrive. I suggest you give it a couple of weeks.
edit...after a couple of weeks... https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
